ETS TOEIC 2021 L&R Test 3 (Online Test)

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Select the one statement that best describes what you see in the picture.

ETS TOEIC 2021 L&R Test 3 – Image for question 1
Transcript

(A) They're hanging some signs.

(B) They're arranging some papers.

(C) They're viewing some artwork.

(D) They're writing some notes.

Question
1. Question 1

Select the one statement that best describes what you see in the picture.

ETS TOEIC 2021 L&R Test 3 – Image for question 2
Transcript

(A) He's riding on a highway.

(B) He's holding onto his hat.

(C) He's unzipping his jacket.

(D) He's standing on a walkway.

Question
2. Question 2

Select the one statement that best describes what you see in the picture.

ETS TOEIC 2021 L&R Test 3 – Image for question 3
Transcript

(A) She's unlocking a desk drawer.

(B) She's wiping off a telephone.

(C) She's cleaning out a filing cabinet.

(D) She's aiming a spray bottle at a desktop.

Question
3. Question 3

Select the one statement that best describes what you see in the picture.

ETS TOEIC 2021 L&R Test 3 – Image for question 4
Transcript

(A) The man is removing a safety vest.

(B) The man is securing an umbrella to a base.

(C) A checkpoint barrier has been raised.

(D) A ladder is leaning against a truck.

Question
4. Question 4

Select the one statement that best describes what you see in the picture.

ETS TOEIC 2021 L&R Test 3 – Image for question 5
Transcript

(A) A fan has been turned to face a wall.

(B) A plant has been placed on a bookshelf.

(C) Some cushions are piled up on the floor.

(D) Some magazines are scattered on a rug.

Question
5. Question 5

Select the one statement that best describes what you see in the picture.

ETS TOEIC 2021 L&R Test 3 – Image for question 6
Transcript

(A) The entrance to a shop has been closed.

(B) Some fruit has been separated into containers.

(C) A storekeeper is bagging some groceries.

(D) Some men are harvesting pineapples.

Question
6. Question 6

Select the best response to the question.

Transcript

When does Mr. Johnson leave for New York?

(A) To the airport.

(B) Yes, it is new.

(C) Wednesday morning.

Question
7. Question 7

Select the best response to the question.

Transcript

Where are we holding our launch party?

(A) At the Palace Hotel.

(B) No, that's all right.

(C) Next month.

Question
8. Question 8

Select the best response to the question.

Transcript

What kind of cake are you making?

(A) Yes, I did.

(B) It's chocolate.

(C) A new bakery.

Question
9. Question 9

Select the best response to the question.

Transcript

How many chairs do we need in the conference room?

(A) This year's sales targets.

(B) Next to the elevator.

(C) Twenty-four.

Question
10. Question 10

Select the best response to the question.

Transcript

Who requested their patient records?

(A) Ms. Perez, the woman in green.

(B) Yes, he is very patient.

(C) A new prescription.

Question
11. Question 11

Select the best response to the question.

Transcript

Should we meet in my office, or outside in the park?

(A) The weather is really nice.

(B) It's in the top drawer.

(C) Friday, the twelfth.

Question
12. Question 12

Select the best response to the question.

Transcript

Why do you want to work for this law firm?

(A) A copyright attorney.

(B) Because it's well-known.

(C) Yes, it's very firm.

Question
13. Question 13

Select the best response to the question.

Transcript

We have a ladder in the storage closet, don't we?

(A) Rosa was using it earlier.

(B) The local news segment.

(C) Changing the lightbulb.

Question
14. Question 14

Select the best response to the question.

Transcript

Would you like a refill of your soft drink?

(A) No, thanks, just the bill.

(B) I'll call the pharmacy.

(C) I just had dinner with her.

Question
15. Question 15

Select the best response to the question.

Transcript

How can I get a refund on this shirt?

(A) They're on that shelf.

(B) Do you have a receipt?

(C) He went to the fund-raiser.

Question
16. Question 16

Select the best response to the question.

Transcript

Heating costs are included in the rent, aren't they?

(A) No, they're 50 dollars extra.

(B) We usually eat at noon.

(C) I don't think Susan went.

Question
17. Question 17

Select the best response to the question.

Transcript

Where did Robert put the budget guidelines?

(A) About two days ago.

(B) A long line at the cafeteria.

(C) He left them on my desk.

Question
18. Question 18

Select the best response to the question.

Transcript

Did you make enough copies of the meeting agenda?

(A) Yes, we've met before.

(B) I made the same as last time.

(C) A business merger.

Question
19. Question 19

Select the best response to the question.

Transcript

Did the caterer get back to us about the annual picnic yet?

(A) No, in the front.

(B) Yes, everything's confirmed.

(C) I like that picture.

Question
20. Question 20

Select the best response to the question.

Transcript

When was the last time the assembly line broke down?

(A) She's been out sick for a while.

(B) Raw materials are expensive.

(C) Last quarter, if I remember correctly.

Question
21. Question 21

Select the best response to the question.

Transcript

Thomas is the best project manager that I know.

(A) No, I don't have that scheduled.

(B) How did you manage to finish that?

(C) He always gets great results.

Question
22. Question 22

Select the best response to the question.

Transcript

Wasn't the trainer supposed to be here at nine A.M.?

(A) There's heavy traffic on the road this morning.

(B) This is the express train to Anchor City.

(C) I only need eight more.

Question
23. Question 23

Select the best response to the question.

Transcript

Could you show me where the pharmacy is?

(A) Actually, it closed at six o'clock.

(B) To refill my prescription.

(C) Mr. Sato owns the farm.

Question
24. Question 24

Select the best response to the question.

Transcript

What should I do to prepare our booth at the career fair?

(A) David was in charge of it last year.

(B) The taxi fare wasn't expensive.

(C) Yes, I'll take both, please.

Question
25. Question 25

Select the best response to the question.

Transcript

Who do you think will get a promotion?

(A) Some free samples.

(B) Sorry, my car won't start.

(C) Everyone here works so hard.

Question
26. Question 26

Select the best response to the question.

Transcript

Why won't my computer turn on?

(A) I've had problems with the battery in mine.

(B) Turn left at the stop sign.

(C) The computer cases are in the closet.

Question
27. Question 27

Select the best response to the question.

Transcript

I preferred the original version of that movie.

(A) Our seats are in the balcony, first row.

(B) I don't usually eat during movies.

(C) The new one got several awards.

Question
28. Question 28

Select the best response to the question.

Transcript

Maybe you should include more quotations in your article.

(A) Did you invite her to come?

(B) There are photos stored on it.

(C) I was thinking that, too.

Question
29. Question 29

Select the best response to the question.

Transcript

Didn't someone have a question about the conference?

(A) Fatima answered it for me.

(B) I have one ticket.

(C) Just some paper clips.

Question
30. Question 30

Select the best response to the question.

Transcript

Will this be a commercial or a residential property?

(A) It'll be retail space with housing upstairs.

(B) We should make a good profit.

(C) Construction will start soon.

Question
31. Question 31

Select the best response to each question.

Transcript

M-Cn: Hello, Ryerson Fitness Center. How can I help you?

W-Am: Yes, I'm wondering what your fitness center has to offer. I just changed jobs, and my new office is near your center.

M-Cn: We have exercise equipment, aerobics classes, and a pool. And we also offer sessions with personal trainers.

W-Am: That sounds great. Can I come in to see your center?

M-Cn: Sure. I'd be happy to arrange a tour for you. Just let me know when you'd like to come.

Question
32. Where does the man work?
33. What does the woman say she recently did?
34. What does the man offer to do?

Select the best response to each question.

Transcript

M-Cn: Welcome to Tia Pottery. Can I help you find something?

W-Br: Hi. I'd like to purchase a gift for a colleague. She's retiring next month, and she really liked a vase we saw here before. I don't see it here today though.

M-Cn: Let me introduce you to Dmitry, one of our featured potters this month. If you're interested, he could make something for your colleague.

M-Au: Hi, I'm Dmitry. I have a catalog here with some examples of my work.

W-Br: That'd be great. I'll take a look. And I'll be sure to tell her that the gift was custom-made!

Question
35. Where does the conversation take place?
36. Why is the woman purchasing a gift?
37. What is the woman going to look at?

Select the best response to each question.

Transcript

W-Br: Takumi, I'm planning to attend the company health fair on Monday. Would you be interested in going together?

M-Au: Oh, I'm on vacation next week. I did go last year—it was really great. I learned some exercises and stretches that are helpful for office workers like us. I still do them every day.

W-Br: Oh—hopefully they'll have that presentation again... My back often aches after sitting at my desk all day. It would be nice to learn some techniques to make my back feel better.

Question
38. What are the speakers discussing?
39. Why does the man say, "I'm on vacation next week"?
40. What does the woman complain about?

Select the best response to each question.

Transcript

M-Cn: Hi, I live in apartment 3B, and I'm calling about the kitchen sink. It started leaking yesterday. I'd like to put in a service request to have it fixed.

W-Br: OK, Stefan can fix that—he can be at your place within an hour. Does that work with your schedule?

M-Cn: I guess I could wait for him to come. I didn't realize I had to be here during the repair.

W-Br: Yes, you do—it's the apartment complex's policy that all maintenance work has to be done while the tenant is present. Plus, that way you'll be able to show Stefan exactly what the problem is.

Question
41. Why is the man calling?
42. Who most likely is Stefan?
43. What policy does the woman mention?

Select the best response to each question.

Transcript

M-Au: Hello. Simone Ito?

W-Br: Yes, hi.

M-Au: I'm Daniel Baxter—a video game designer at Full-Tale Games. I'd love to have you compose the music for the new action game I'm making. The soundtrack for Lost Elemental was incredible.

W-Br: Thanks. Tell me a little about your game.

M-Au: Well, it's about an adventurer who finds the key to a mysterious castle in the mountains. But what's in the castle, no one knows...

W-Br: Sounds intriguing. I'm interested in working on this. Can I look at some storyboards you have made? That would give me a better sense of what I could bring to the project.

Question
44. Who most likely is the woman?
45. What project is the man working on?
46. What does the woman ask to see?

Select the best response to each question.

Transcript

W-Am: Hey, Yoon-Ho. Did you get the draft of the sales presentation I sent you for the conference next week?

M-Au: Yes. I really like the slides on our most effective sales strategies, but adding some charts would help the audience. Can you update the slides sometime today?

W-Am: No problem. I'll work on that this afternoon. How about the travel arrangements?

M-Au: Registration fees are paid, the hotel is booked, and our flight leaves at one P.M. on Monday.

W-Am: But there's a networking session on Monday at six P.M. Will we be there in time?

M-Au: The flight's only two hours long.

Question
47. Who most likely are the speakers?
48. What does the woman say she will do this afternoon?
49. What does the man mean when he says, "The flight's only two hours long"?

Select the best response to each question.

Transcript

W-Br: Good morning, Tushar. Have you seen the marketing report for our furniture business?

M-Cn: Not yet. How do the data look? Did we get a profile of who's shopping at our stores?

W-Br: Yes. Clearly, we're really popular with older adults, but younger shoppers are going somewhere else.

M-Cn: I think improving the online shopping experience with a better Web site would appeal more to a younger demographic.

W-Br: That's a good idea, but we might need to bring in an outside consultant for a short-term project like that.

Question
50. What information are the speakers discussing?
51. What does the man suggest?
52. What does the woman say might be necessary?

Select the best response to each question.

Transcript

W-Am: Hello, Springvale Zoo.

M-Au: Hi, I'm having my daughter's birthday party at your zoo next Saturday. I've reserved the party room, but I wondered if there's a limit to the number of guests I can invite to join us in the room.

W-Am: Actually, yes, there's a limit of 25 guests in the party room.

M-Au: Oh, that should be fine, thanks. Also, I heard an interview with the director of your zoo on the radio. She mentioned that you give presentations about different animals.

W-Am: Yes, we have an animal education program. For an extra fee, one of our zoologists can give a talk about our endangered animals before the children visit the zoo.

Question
53. Why is the man calling?
54. What does the man say he heard on the radio?
55. According to the woman, what requires an additional fee?

Select the best response to each question.

Transcript

M-Cn: I'm glad you could join us for lunch, Martina.

W-Am: Me, too! My eleven o'clock meeting was canceled, so I could come. I've never been here before, and I've heard this place has wonderful food.

M-Cn: So, Enzo, do you want to tell Martina the good news?

M-Au: Sure. Well, our construction company was hired for the Maplebrook Mall renovation.

W-Am: That's great news. When do we start?

M-Cn: They want us to start early next month.

W-Am: After we get back to the office this afternoon, I'll set up a planning meeting with the whole team.

Question
56. Where does the conversation most likely take place?
57. What good news does Martina receive?
58. What does Martina say she will do this afternoon?

Select the best response to each question.

Transcript

W-Am: Now on Radio Twelve, we're talking with Wayfield Technologies CEO, Omar Rashad. Welcome!

M-Cn: Thanks for having me.

W-Am: Absolutely. Let's talk about Wayfield's recent announcement. Your company is known for producing powerful laptop computers. But now you'll be making mobile phones?

M-Cn: Yes, we've been specializing in laptops for quite some time and decided to put that same technology into mobile devices.

W-Am: Who's the target demographic?

M-Cn: We think that people who travel frequently for work will be interested in this phone, since it comes loaded with business-related applications. In fact, a group of our salespeople will be at the Toronto airport on Tuesday, giving a product demonstration. Perhaps you'd like to come by.

Question
59. Who most likely is the woman?
60. What did Wayfield Technologies recently announce?
61. What does the man invite the woman to do?

Select the best response to each question.

ETS TOEIC 2021 L&R Test 3 – Image for questions 62–64
Transcript

W-Am: Hi, Satoshi. I'm at the farm picking up fruits and vegetables for the dinner we're catering tomorrow night. The shopping list indicates one basket of apples, but I'm not sure which kind to get.

M-Au: Well, we're planning to make apple pies, so Golden Rich would be best for baking.

W-Am: OK, good. They have those. Is there anything else you need me to do before I come back there?

M-Au: Yes, I ordered some new business cards to advertise our catering services. Could you stop by the printing company and pick those up?

W-Am: Sure. It's on my way. See you soon.

Question
62. What type of business do the speakers work for?
63. Look at the graphic. How much will the woman pay for apples?
64. What will the woman most likely do next?

Select the best response to each question.

ETS TOEIC 2021 L&R Test 3 – Image for questions 65–67
Transcript

M-Cn: Excuse me, Ms. Wang. Can I talk to you about my schedule for next week?

W-Br: Sure, Alonso. What's going on?

M-Cn: Well... I can't do my work shift next Thursday. I have a dentist appointment in the afternoon. It was the only time he could see me.

W-Br: Hmm... we really need everyone to work because we have a store inspection next week. We have to make sure everything's organized.

M-Cn: Ah... OK.

W-Br: Well, you know, I don't have the schedule in front in me, but why don't you see who's working in the morning on Thursday? Maybe you can switch with them.

M-Cn: Sure, I'll do that now.

Question
65. Why does the man need to take time off from work?
66. What does the woman say will take place next week?
67. Look at the graphic. Who will the man most likely contact?

Select the best response to each question.

ETS TOEIC 2021 L&R Test 3 – Image for questions 68–70
Transcript

M-Au: Hi, Mei Na. I'm calling to update you on William Thompson, the new math teacher we just hired.

W-Br: Right—he'll be teaching our online classes. We agreed to wire his first paycheck in advance, right?

M-Au: Yeah, so he can upgrade his computer before the job starts. And that's what I wanted to talk to you about.

W-Br: OK.

M-Au: The wire transfer was supposed to be made on Friday, but there was a problem.

W-Br: What's that?

M-Au: Accounting was given the wrong information for his bank. We had the name of the bank spelled wrong. We corrected it, but not in time to make the transfer until this morning.

Question
68. What has William Thompson been hired to do?
69. What does Mr. Thompson want to do before starting the job?
70. Look at the graphic. Which line of the form was corrected?

Select the best response to each question.

Transcript

W-Br: Attention, Wilmington train station passengers. Starting next week, the train station will be undergoing renovations to its first floor. These renovations will provide many benefits. Two clothing stores, a café, and an electronics store have already made plans to open at the station. During the renovation project, we strongly recommend that you buy your train tickets online because there will be fewer ticket windows open. Tickets can be purchased on our Web site.

Question
71. Where does the announcement take place?
72. What benefit does the speaker mention?
73. What are the listeners advised to do?

Select the best response to each question.

Transcript

W-Am: Thanks, everyone, for attending today's planning meeting. Now that there's a date set for the music festival we can start inviting bands to perform. Also... last year we held the festival at Edmond Hall, and that worked well for the number of people who attended. But, this event gets more popular every year. So we can discuss some alternatives in next week's meeting. Today, I want to show you the final version of this year's festival logo. I think this design'll look great in the advertisements and on merchandise.

Question
74. What type of event is being planned?
75. What does the speaker imply when she says, "this event gets more popular every year"?
76. What will the speaker show to the listeners?

Select the best response to each question.

Transcript

M-Au: Can I please have the attention of all Winthrop factory employees? The heavy rain last night caused a leak in the roof over the staff cafeteria. The cafeteria will therefore be unavailable until further notice. You might want to go to one of the sandwich shops on Dunlop Street, which is nearby. To allow for this, all factory employees will have an extra half hour for lunch for the time being. Thank you.

Question
77. Who is the intended audience for the announcement?
78. According to the speaker, what has caused the problem?
79. What does the speaker suggest?

Select the best response to each question.

Transcript

M-Cn: Are you looking for a dependable company to keep your offices clean? Then turn to DBA Cleaning for top-of-the-line services. Our team will come in after your business hours to clean your entire office. How can you be confident that you're getting the best? Well, Fairview Magazine recently named us the most reliable cleaning company in the state! And right now, we're offering a special promotion. When you sign up for three months of service, you'll get an additional month for half price. This exceptional discount is only available during the month of April, so call us today!

Question
80. What kind of business is being advertised?
81. What did Fairview Magazine recently write about the company?
82. What special offer is mentioned?

Select the best response to each question.

Transcript

W-Am: Hi, Mr. Vogel. This is Paloma Sanchez from the computer programming department. If you look up the payroll records from last month, you'll see that I was promoted. My hourly pay has increased from eighteen dollars an hour to twenty dollars an hour. Well, I just looked at this month's paycheck to confirm the hourly rate, and it was eighteen dollars an hour. Since it's already the end of the day, I'll come by your office early tomorrow morning to discuss this. Thanks!

Question
83. Which department does the listener most likely work in?
84. Why does the speaker say, "it was eighteen dollars an hour"?
85. What does the speaker say she will do tomorrow?

Select the best response to each question.

Transcript

M-Au: Good morning. We're glad you could all make it to the National Home Appliances Trade Show. In our exhibit, KLT Appliances is proud to introduce an exciting product for you to carry in your stores. Our Ultra Wash model is the first washing machine to feature two separate washing compartments for different types of fabrics, so customers can do two loads of laundry at once. This will be appealing to customers, since it means they won't have to spend as much time returning to the washer to reload it. Currently, this model comes in silver; however, soon a greater variety of color choices will be available.

Question
86. Where is the introduction taking place?
87. What does the speaker say customers will like about a product?
88. According to the speaker, what will be offered soon?

Select the best response to each question.

Transcript

W-Br: Thanks, everyone, for attending today's meeting. I'd like to share with you the results of our guest satisfaction survey. The survey gave us useful information about which personal care products we should provide for guests in our hotel rooms. The results show that only ten percent of our guests used the shower caps we've been providing, so we're not going to supply them anymore. However, our shampoo seems to be well liked by our guests, so we'll keep stocking that. Please remember to place the shampoo bottles right on the bathroom counter, not in the cabinet, since some guests complained about having difficulty finding them.

Question
89. Why did the speaker call a meeting?
90. Who most likely is the speaker?
91. What does the speaker remind the listeners about?

Select the best response to each question.

Transcript

W-Am: The next agenda item in today's employee orientation is to show you the protocols for how to deal with our company's classified materials. You're joining our patent law firm, and we have a responsibility to protect our legal clients' proprietary information. Everyone who works here needs to be trained on the security procedures. In a few minutes, I'll begin by explaining specifically what kinds of information we need to keep private, and then I'll show you the methods used to secure that data. But before we begin, we've already covered a lot of topics about working here, and I think we could all use a short break. Please be back in the room in ten minutes.

Question
92. Where do the listeners work?
93. Why does the speaker say, "Everyone who works here needs to be trained on the security procedures"?
94. What will the listeners do next?

Select the best response to each question.

ETS TOEIC 2021 L&R Test 3 – Image for questions 95–97
Transcript

M-Cn: Hi, Paul. This is Hans Schmidt at Jayline Clothing. I'm going over the advertising campaign your firm is doing for our new line of women's casual clothing, and I have some questions about the budget. I want to see if there's a way to bring down the cost of the campaign. Would you be available to meet tomorrow afternoon at one o'clock? My schedule just changed, and that would be the best time for me to discuss this with you. Let me know if that'll work for you.

Question
95. Where does the speaker work?
96. What does the speaker want to discuss with the listener?
97. Look at the graphic. What changed on the speaker's schedule?

Select the best response to each question.

ETS TOEIC 2021 L&R Test 3 – Image for questions 98–100
Transcript

W-Br: Thanks for listening to KCLG, your favorite station for local news and weather! Things are looking warmer over the coming days, and fortunately, the warmest day of the week will coincide with the grand opening of the Stonecreek Trails. The parks department has been working hard to convert the abandoned railroad tracks to hiking and biking paths for the local community. This is just the first phase of a larger project, and donations are needed to help extend the trails another ten miles. Donate to the project today through our Web site at www.kclgradio.org.

Question
98. Look at the graphic. When will a grand opening take place?
99. What has been converted by the parks department?
100. What does the speaker encourage the listeners to do?

Select the best answer to complete the sentence.

Question
101. An interview with author Tito Flores about _____ new book will be broadcast tonight.

Select the best answer to complete the sentence.

Question
102. Perend Trail's new hiking boots will be available in brown _____ black leather.

Select the best answer to complete the sentence.

Question
103. Mr. Ruotolo's _____ on the new tax changes is scheduled for 10:00 A.M.

Select the best answer to complete the sentence.

Question
104. Boyd Street Market is Mapleton's largest retailer of foods _____ around the world.

Select the best answer to complete the sentence.

Question
105. Mr. Johansson _____ accepted the job offer he received from Saco Bike Works.

Select the best answer to complete the sentence.

Question
106. To expand its global reach, Amity Spas will _____ open its franchise opportunities to international prospects.

Select the best answer to complete the sentence.

Question
107. The second-generation XR1280 unit is _____ to its predecessor, except for its reduced weight.

Select the best answer to complete the sentence.

Question
108. Zarmeni Mining has been evaluating the benefits of building a mine at the _____ site.

Select the best answer to complete the sentence.

Question
109. Vice President Ramos will not make _____ decisions until more feedback has been gathered.

Select the best answer to complete the sentence.

Question
110. If you have ordered more than two items, be aware they may arrive in separate _____.

Select the best answer to complete the sentence.

Question
111. Candidates for the open position must have good interpersonal skills and _____ working with clients.

Select the best answer to complete the sentence.

Question
112. Chong Kim was _____ recommended for the position of merchandise manager for Corbin Furniture Mart.

Select the best answer to complete the sentence.

Question
113. Once the returned item is received, a refund will appear on your credit-card statement _____ five business days.

Select the best answer to complete the sentence.

Question
114. The printer on the second floor will be out of _____ until the technician arrives on Friday.

Select the best answer to complete the sentence.

Question
115. Sales of our computer software were good last quarter, but sales for our mobile applications have been even _____.

Select the best answer to complete the sentence.

Question
116. Upon request, the guests at Olane Hotel will be provided vouchers _____ free parking.

Select the best answer to complete the sentence.

Question
117. Please review the projected sales figures in the spreadsheets that _____ to the e-mail.

Select the best answer to complete the sentence.

Question
118. During tourist season, selling handmade crafts is a _____ source of income for local residents.

Select the best answer to complete the sentence.

Question
119. Everyone at the annual Tirnaco exposition seemed _____ by the new products on display.

Select the best answer to complete the sentence.

Question
120. This Saturday, Ritesense customers will have the opportunity to sample a _____ of Health Bar products.

Select the best answer to complete the sentence.

Question
121. Ms. Wong has expressed _____ in leading the city's planned beautification project.

Select the best answer to complete the sentence.

Question
122. Mr. Choo was chosen to head the committee for consumer protection from a _____ pool of candidates.

Select the best answer to complete the sentence.

Question
123. Please save spreadsheets periodically when updating them to prevent data from _____.

Select the best answer to complete the sentence.

Question
124. _____ Gyoh Company's marketing push, new orders for cash registers decreased slightly in the third quarter.

Select the best answer to complete the sentence.

Question
125. All members of the sales team must attend next Thursday's meeting so that _____ can see the sales forecast presentation.

Select the best answer to complete the sentence.

Question
126. The updated medical-records system will _____ that patients and doctors can easily access accurate information.

Select the best answer to complete the sentence.

Question
127. Up until last year, we marketed our services _____ through our online partner, Yoder Tech.

Select the best answer to complete the sentence.

Question
128. President Grimaud would like to thank the marketing department for _____ the mislabeling issue to her attention.

Select the best answer to complete the sentence.

Question
129. Please be patient as the IT department works _____ service to your business application.

Select the best answer to complete the sentence.

Question
130. Markley Corporation's earnings have risen steadily despite significant fluctuations _____ the stock market.

Select the best answer to complete the text.

This notice ---[131]--- your reservation for two double rooms, with check-in on Sunday, March 5, and checkout on Thursday, March 9. I see here that you have a special request for one extra set of blankets and two extra pillows in each room; please note ---[132]--- the items will be placed in each room, on top of the dresser. There will be no extra charge for this request.

---[133]---, check-in time is at 3:00 P.M., and checkout is at noon. Some people wish to check in at an earlier time or check out at a later time. ---[134]---. This will help us ensure that we can accommodate your scheduling needs. We look forward to having you stay with us.

Question
131. Question 131
132. Question 132
133. Question 133
134. Question 134

Select the best answer to complete the text.

To: claimscenter@cheapsure.com
From: lgreenberg@cheapsure.com
Date: November 15
Re: Updates to Office Layout

Dear Claims Specialists:

On January 1, Cheapsure will begin offering homeowners insurance as well as automobile insurance. This exciting ---[135]--- will require a surge in hiring and adjustments to the layout of our office space. Tomorrow, I will hold a meeting at 2:00 P.M. in the main conference room to discuss the ---[136]--- changes. We have ---[137]--- flexibility with the floor plan and would like your input. ---[138]---.

Sincerely,

Lee Greenberg
Facilities Administrator

Question
135. Question 135
136. Question 136
137. Question 137
138. Question 138

Select the best answer to complete the text.

Before making travel arrangements, all Saffler Bank employees ---[139]--- authorization. Only after approval has been granted can travel plans be made. To request authorization, fill out the first side of the Travel Reimbursement Form. Here you will provide the reason for your ---[140]---. Next, submit the form ---[141]--- an estimate for the cost of travel to your destination. Upon returning, do not forget to fill out the second side of the form, where you will report mileage and expenses. Inclusion of receipts is required. Expenses for which you cannot show a receipt, such as parking meters and tips, are also reimbursable. ---[142]---.

Question
139. Question 139
140. Question 140
141. Question 141
142. Question 142

Select the best answer to complete the text.

Mason Brothers Makes Major Organizational Change

We at Mason Brothers, Inc., are making a significant change to our corporate operations. To improve our focus on our customers' needs, we have adopted an organizational system that employs regional offices. This new system will allow us to analyze the demands of our customers based on their ---[143]---. Consequently, we ---[144]--- able to more quickly supply building and maintenance items in the regions of the country where they are most in demand. This change will also help us to better support our managers as they work to improve the operations of the individual stores they oversee.

I am confident that ---[145]--- of our business plan will lead to greater customer satisfaction. For over 30 years, listening to our customers has been an integral component of our corporate strategy. ---[146]---.

— Max Mason, President and CEO

Question
143. Question 143
144. Question 144
145. Question 145
146. Question 146

Select the best answer for each question.

Pinnacle Sports Club Membership Agreement

Member Name: Mary Swansone
Membership Type: 12 months
Begin Date: September 5
Enrollment Fee: $25
Monthly Dues: $32 per month
Payment Method: Credit card

Thank you for joining Pinnacle Sports Club. As a club member, you have unlimited access to all gym equipment, fitness classes, and the swimming pool. Please present your membership card to the front-desk attendant upon entry. If for any reason you need to discontinue your membership before the 12-month contract period has expired, you must write a letter and send it by mail to the Pinnacle Sports Club, 171 Aqua Street, Germantown, California 95913. A penalty will apply.

Signed: Mary Swansone

Question
147. What is suggested about Ms. Swansone?
148. Why would Ms. Swansone be required to submit a letter?

Select the best answer for each question.

Harry Matthews (11:19 A.M.)
Hi Linhan. Did you already e-mail me the list of this week's invoices?

Linhan Xu (11:24 A.M.)
Yes. I sent it over earlier today with the sales-calls records.

Harry Matthews (11:25 A.M.)
Really? I hope I didn't delete it. Did you accidently send the e-mail to Harvey Mattson?

Linhan Xu (11:28 A.M.)
Oh, wait – it looks like I forgot to attach it! I'll send it over now.

Harry Matthews (11:30 A.M.)
Just got it. Thanks!

Question
149. What is the purpose of the text-message chain?
150. At 11:25 A.M., what does Mr. Matthews imply when he writes, "Really?"

Select the best answer for each question.

From: jovanie.blum@messickfmc.com
To: asvoboda@nyzcomputing.com
Date: 5 May
Subject: Financial consulting

Dear Mr. Svoboda:

My name is Jovanie Blum, and I am a consultant with Messick Financial Management Company. My company specializes in international funds, and we have experts on tax law in France and Germany. As your computer firm expands its operations into Germany, our experts can provide valuable advice to your employees who will be sent to Berlin.

To find out more about what we can do for your employees, please contact me at your earliest convenience at 1-267-555-0184.

Sincerely,

Jovanie Blum

Question
151. Why does Ms. Blum most likely want to meet with Mr. Svoboda?
152. How could Messick Financial Management help Mr. Svoboda's company?

Select the best answer for each question.

https://www.therightvenue.com.au/customer_reviews

Customer Reviews

★★★★☆
12 April
Elena Patterson

My company recently held a banquet at the Calla Courtyard, and it was the perfect venue for our event. Initially, I was hesitant to book the space because it had only recently opened to the public and there were no customer reviews yet. — [1] — . I decided to give it a try anyway.

Although it was a little expensive, the setting was absolutely stunning. — [2] — . The Calla Courtyard has a magnificent view of the bay. The staff had arranged the seats in the hall so that the guests could view the sunset through the large glass windows.

One thing to note is that while the facility does have a kitchen available for use, it is quite small and not well-stocked. — [3] — .

All in all, I was pleased with my decision and would definitely consider this place again for future events. — [4] — .

Question
153. What is indicated about the Calla Courtyard?
154. What was Ms. Patterson particularly impressed by?
155. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "For this reason, it might be wise to hire a full-service catering company."

Select the best answer for each question.

Hartridge University School of Business

Dear Ms. Wu:

As the Hartridge University School of Business prepares the 100th-anniversary edition of the Alumni Directory, we are reviewing the information we have on file for all graduates of our programs. We need your assistance in checking the accuracy of the records we have for you. We want to be certain that your biography, career summary, and contact information are up-to-date.

Please call us at 207-555-0125 between 9 A.M. and 9 P.M. Monday through Friday. At the voice prompt, enter this unique number: 293883. A representative will then go over your file with you and record any corrections or updates that you give.

Note that we need to hear from you by March 31. Thank you for your time and attention.

Jutta Verhoeven
Director of Alumni Relations

Question
156. Why is Ms. Verhoeven contacting Ms. Wu?
157. What does the postcard indicate about Ms. Wu?
158. According to the postcard, what must Ms. Wu provide at the start of the call?

Select the best answer for each question.

Mario Lizzardi (11:09 A.M.) Team, sorry to bring this up early on a Monday, but the due date to submit our end-of-year report is coming up. We should aim to have each of our sections done by Wednesday so we can put everything together before the Friday deadline. I am almost done with the information for the technology section.

Karthik Durav (11:14 A.M.) I have already written up descriptions of the program's major accomplishments. I just need to add the number of participants and organizers involved in each. It won't take very long.

Paola Rossi (11:15 A.M.) I have finished the Future Goals section. I still need to finish the Predicted Budget Needs section, but I'd like to consult with some of you first.

Mario Lizzardi (11:15 A.M.) I can't help you with that. I don't have access to that information—only you and Human Resources have access to the participant lists.

Karthik Durav (11:17 A.M.) Don't worry, Mario. Paola, I could help to outline budget needs with you tomorrow. Anything else?

Paola Rossi (11:18 A.M.) That's it. Depending on how much we finish, we could develop a timeline for finalizing the report this week.

Question
159. For what aspect of the project is Mr. Lizzardi most likely responsible?
160. Why does Mr. Lizzardi decline to help out?
161. When does Mr. Durav suggest meeting?
162. At 11:18 A.M., what does Ms. Rossi most likely mean when she writes, "That's it"?

Select the best answer for each question.

Iwoni Media in the News

TORONTO (1 May)—Publisher Iwoni Media announced on Friday morning that new issues of Energy Run would not be released according to the book's regular monthly publishing schedule. — [1] —.

The company's decision is connected to plans to modernize its printing facility by replacing the now-obsolete machinery on which the legendary comic book is printed. — [2] —.

As the word spread on Friday of the decision to halt publication, fans rushed to buy what many feared might be the last issue. — [3] —. Iwoni Media's online store is reportedly the only place where the publication is still available.

Iwoni Media's spokesperson, Jon Emanuel, stated that the new printing facility should be up and running within four months and that the next issue of Energy Run will arrive on newsstands shortly after that. — [4] —.

"Fans should not worry," Mr. Emanuel said. "Their favourite characters will be back soon."

Question
163. What is the purpose of the article?
164. What is suggested about sales of Energy Run?
165. What did Mr. Emanuel announce?
166. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "To that end, the company has invested $100,000 in new equipment."

Select the best answer for each question.

Dear Customers,

After 45 years in business, Ghearey Garden Goods locked its doors for the final time on Saturday, January 10. As many of you know, I purchased a farmhouse in the country several years ago, and I had been driving three hours a day to get to the store and back. While I am saddened to walk away from this business, it is just no longer sustainable for me to spend so much time in transit.

My grandfather, Timothy Ghearey, who built the business nearly 60 years ago before handing it off to me, always said that his favorite part about running a retail store was serving the needs of his community. I echo this sentiment. Words cannot express how much joy I have received from interacting with all of you, and I want you to know how much I value your dedicated support over all these years.

Thank you for understanding what a truly difficult decision this was. But while the physical Ghearey Garden Goods location is closing, ghearygardengoods.com will remain a resource for home gardeners through our Web site. I will keep adding educational blog posts and articles as I have time.

Thank you for your support!

Jerry Sanderson
Jerry Sanderson
Ghearey Garden Goods

Question
167. Why did Ghearey Garden Goods close?
168. What does Mr. Sanderson indicate in the notice?
169. What will people continue to find on the Web site?

Select the best answer for each question.

CHICAGO (January 8)—Local retailer Derbyshire Company, which sells clothes, household goods, and other items through its twelve Illinois stores, announced today that it will be buying the popular bookseller Lillard, Inc. The two companies will remain independent of each other until April 30, when all Lillard's merchandise—books, music, and other media—will be transferred to the Derbyshire Company stores.

Derbyshire Company CEO, Cynthia Schulman, stated that her company "could not be more pleased to bring customers the expanded selection of merchandise gained from this merger with Lillard, Inc."

Meanwhile, Lillard's president Steven Paulson announced that "from our point of view, this was a perfect opportunity for collaboration." Paulson will stay on after the acquisition with a job title yet to be announced. The companies said they began talks eleven months ago but waited until the new year to announce the news.

Question
170. What is the purpose of the article?
171. What is indicated about Mr. Paulson?

Select the best answer for each question.

*E-mail*

To: teamleaders@carfield.co.uk
From: fjacobs@carfield.co.uk
Subject: Workshops
Date: 13 November

Dear Team Leaders,

Thanks to you and your team members for attending our latest monthly workshop last week. These workshops are a key feature of our employee training program, as we consider it fundamental that our employees continue to learn new skills and perfect existing ones.

I know everyone has already completed their workshop evaluations, but we would like to obtain some more specific feedback to ensure that interesting and instructive workshops continue to be offered. Please answer the following questions.

• Were the exercises presented at the workshop related to employees' responsibilities? Have your team members been using the ideas presented?

• What, if anything, would you leave out in future workshops? What could be done better?

• Were the facilitators knowledgeable and engaging? Do you think your team would respond well to the same facilitators for other workshops?

Your perspectives on our workshops are invaluable. We would appreciate a response by the end of this week, as we are planning to discuss any information you can provide at our next management meeting next Tuesday.

Thanks for your cooperation,

Frank Jacobs

Question
172. What is stated about the workshops?
173. What is implied about the completed workshop evaluation?
174. Why is a prompt reply requested?
175. Who most likely is Mr. Jacobs?

Select the best answer for each question.

Passage 1

New Look for Rhee Poultry

LEEDS (17 February)—Rhee Poultry, suppliers of fresh and frozen poultry, announced on Monday a change to its packaging practices. Starting on 31 October, every package of chicken, duck, goose, and turkey sold at retail will be labeled with the city and country where the meat was sourced.

According to company spokesperson Insook Kim, Rhee will make modifications to its production, packing, and shipping facilities that will cost an estimated £400,000 over a transition period of eight months.

"The high price tag is more than worth it to maintain the trust our customers have always had in Rhee Poultry products," added Ms. Kim.

Rhee's announcement was made following criticism regarding transparency in sourcing practices leveled at other meat-packaging conglomerates that sell in the United Kingdom, such as Supragood and Char Bo Lynn, Inc.

"We felt it was in the best interests of our customers to be proactive in this matter," said Ms. Kim.

Passage 2

RHEE POULTRY

Boneless Duck Breasts
1.5 kg
Raised in Rzeszow, Poland
Packed in Krakow, Poland
Only and always the best in poultry!

Notice something different about our packaging? Go to our Web site, www.rhee.co.uk, to read about our recent changes.

Question
176. According to the article, why did Rhee Poultry make a change?
177. What is suggested about Supragood?
178. In the article, the word "matter" in paragraph 5, line 2, is closest in meaning to
179. Based on the label, what can be concluded about the package?
180. According to the label, what can customers find on the Web site?

Select the best answer for each question.

Passage 1

https://www.akikohirota.co.jp/english

Biography | Books | Blog | Events

Born and raised in Chiba Prefecture, Akiko Hirota started writing short stories in English in high school. She continued writing short fiction while completing her degree in English literature at the Chiba Institute of Linguistics.

Two years ago Ms. Hirota won the "Best Short Story" prize at the 5th Annual New York Writers Gala for her short story entitled, Dreaming of Maringá. She has participated in over 30 writers' workshops, a number of which she has led, and has been a regular guest speaker at the Writers United Forum. A collection of her short stories written thus far, including Dreaming of Maringá, has been published by Jenson Publishing.

Lives Ensnared, Ms. Hirota's first full-length novel, is inspired by her upbringing as the daughter of two marine biologists. It tells the story of a group of amateur divers whose lives were turned upside down following their discovery of a hitherto unknown species of shark. Scheduled for release by mid-September, the novel is sure to appeal to a wide audience.

Passage 2

https://www.zantreebooks.com

"From the depths of the ocean comes a novel of mystery and suspense!"
—Diayu Ling, Sun National Times

Altered Existence is the first novel by Japanese author Akiko Hirota. When Hiroko Jitsukawa and her friends learned that they had discovered a new shark species, they were quite excited, fully expecting fame and fortune. What they got instead was a sea of trouble that would completely upend their lives.

Release date: September 15
$25.95. 287 pages, hardcover
Pre-order this title or purchase any other of Zantree Books offerings at www.zantreebooks.com

Question
181. What is indicated about Ms. Hirota?
182. What is suggested about Ms. Hirota's collection of short stories?
183. In the first Web page, the word "regular" in paragraph 2, line 3, is closest in meaning to
184. What is indicated about Zantree Books?
185. What change was made to Ms. Hirota's published novel?

Select the best answer for each question.

Passage 1

Washington State Gets Fit

April 7—Throughout its 25 years in business, Fitness National, Inc., which owns and operates gyms throughout the northeastern United States, has never extended its presence to the west coast. That will change next month when it opens two new gyms: one in Tacoma and one in Spokane.

"We're excited to move into this territory," says Fitness National's CEO, Lisa Tran. "If we are successful in these two cities, then we will continue to grow our business throughout Washington and into Oregon."

Both gyms will feature studios for group fitness classes, state-of-the-art fitness machines, and indoor pools. Both locations will be holding on-site job fairs for prospective employees on Saturday, April 14. Grand opening events are planned for both gyms on May 12.

Passage 2

Fitness National, Inc.
Application for Employment

Name: Bernadette Okoye Date: April 14
E-mail Address: b.okoye@chjmail.com Telephone Number: (253) 555-0173
For what position are you applying? Group Fitness Instructor
At which location would you like to work? [X] Tacoma [ ] Spokane
Describe your reason for applying:

A friend of mine who works at an older Fitness National location told me she really enjoys working there. I am currently employed part-time at a dance studio and would like to add a few more instructor hours into my schedule.

Describe your relevant experience:

I have taught beginner, intermediate, and advanced ballet classes at Veloa Dance School for the past three years. Prior to this I taught group dance workouts at Cadia Gym for two years. I also worked at Cadia's front desk, so I have customer service experience.

Please attach a résumé and reference list and submit to management at a Fitness National location.

Passage 3

Fitness National Group Fitness Classes

Exercise is more fun in a group! Our classes are open to members at all levels of fitness and experience. You will find these and other classes taught at all of our locations across the United States. For a complete listing of classes, see your local Fitness National gym's Web page.

Basic Weights—Build strength through this guided weightlifting workout.
Groove and Move—Get a cardio workout while dancing to your favorite music.
Quick Cycle—Follow your instructor on a challenging ride on a stationary bicycle.
Splash for Strength—Tone your muscles safely with a low-impact workout in the pool.

Question
186. What is the purpose of the article?
187. What does Ms. Okoye suggest in the application?
188. What is most likely true about Ms. Okoye's friend?
189. What class would Ms. Okoye be most qualified to teach?
190. What is indicated about all of the classes in the information?

Select the best answer for each question.

Passage 1

To: Emi Mizuno <emizuno@purpleworks.com>
From: Robert Callaway <rcallaway@hartwelltheater.com>
Date: October 10
Subject: Season tickets

Dear Season Ticket Holder:

Thank you for purchasing your subscription to the upcoming season of plays at the Hartwell Theater. You should have already received your packet of tickets. Please contact us immediately if you have not.

Do you have a conflict for any of the performance dates? Only season subscribers have the benefit of exchanging tickets for another performance. Exchanges must be made at least one week prior to the original performance date and are subject to availability. If exchanging for a higher priced performance or seating location, the price difference will be charged to your account. Exchanges can be requested online by filling out a ticket exchange form at www.hartwelltheater.com/ticket-exchange or by calling 555-0105 Monday–Friday from 1–5 P.M. Please note that the first time you choose to exchange tickets for a performance, you will not be charged a fee. However, any subsequent exchanges will incur a $6.25 per ticket fee.

We look forward to seeing you at the shows.

Sincerely,

Robert Callaway, Subscription Manager

Passage 2

https://www.hartwelltheater.com/ticket-exchange

Ticket Exchange Form

Name: Emi Mizuno
Subscription Number: 3698389
Performance Date: January 14, 7:30 P.M.
E-mail: emizuno@purpleworks.com
Show: The Mountain Calls
Seat Locations: Row V, Seats 4, 5

Indicate your top four choices for alternate performances:
1. Date: January 15, 7:30 P.M. Seat Locations: Row D, Seats 1, 2
2. Date: January 16, 7:30 P.M. Seat Locations: Row F, Seats 6, 7
3. Date: January 18, 7:30 P.M. Seat Locations: Row T, Seats 9, 10
4. Date: January 20, 2:00 P.M. Seat Locations: Row B, Seats 15, 16

You will receive an e-mail confirmation within 24 hours of submitting this form.

Passage 3

To: Emi Mizuno <emizuno@purpleworks.com>
From: Robert Callaway <rcallaway@hartwelltheater.com>
Date: January 6
Subject: Ticket exchange
Attachment: Tickets

Dear Ms. Mizuno:

We have received your ticket exchange form for the upcoming play, The Mountain Calls. I am happy to confirm that tickets for your second choice were still available. Your new tickets are attached to this e-mail. Please print them at home and present them on the evening of the performance. Your old tickets are no longer valid and cannot be used. Because you have selected a comparable seating location, there is no price difference. However, we will be charging your account the $6.25 per ticket exchange fee. You may log in to your account to view the charges.

Thank you for being a season ticket holder. We look forward to seeing you at the show.

Sincerely,

Robert Callaway, Subscription Manager
Hartwell Theater

Question
191. In the first e-mail, what is stated about Ms. Mizuno's tickets?
192. What is indicated about submitting a ticket exchange request?
193. When will Ms. Mizuno most likely attend a performance of The Mountain Calls?
194. What can be concluded about Ms. Mizuno?
195. What is the purpose of the second e-mail?

Select the best answer for each question.

Passage 1

*E-mail*

From: eward@cornerbookshop.com
To: jberte@bertebakery.com
Subject: Your sign
Date: July 30

Hi Jacques,

The new sign outside your bakery looks great. I love the natural look of the wood, and the gold lettering is beautiful. The new sign, combined with the freshly painted storefront and new shutters, really makes Berte's Bakery stand out.

I also plan to replace the sign above my shop door with a wooden sign. Could you tell me where you had yours made? I was considering using Studio 9, which was recommended to me by Devon at Q Apparel, but Studio 9's signs definitely have a more modern design. The rustic, vintage look of your sign would fit better with the aesthetics here at Corner Book Shop.

Thanks.

Elias Ward

Owner, Corner Book Shop

Passage 2

E-Mail Message

From: jberte@bertebakery.com
To: eward@cornerbookshop.com
Subject: RE: Your Sign
Date: July 31

Hi Elias,

Thanks for your comments on our sign. We used Hedgerow Graphics. We also looked at Studio 9 because all of their products were much less expensive than anything Hedgerow offers. And they do offer wooden signs in various styles, some of which we liked. But we ended up choosing Hedgerow because of its longer warranty period. Although the wood used for any outdoor sign is treated with a protective, weather-resistant coating, we wanted to have that extra protection Hedgerow provides with its warranty.

Good luck!

Jacques Berte

Passage 3

STUDIO 9
Order Form

Customer: Elias Ward, Corner Book Shop, 8 Main St., Haywood Village
Order Date: August 1

Description of order:
One exterior sign. Oak wood treated with Everlast Coating. Mariner blue wood stain, gold lettering (text to read: Corner Book Shop). 152 centimeters wide by 45 centimeters high. Changes to the order must be made by 5:00 P.M. on August 10.

Price: $495 (Paid in full, August 5)
Warranty: 1 year
Expected delivery: August 20

Question
196. What is the purpose of the first e-mail?
197. According to the first e-mail, what was recently replaced at Berte's Bakery?
198. What is suggested about Q Apparel?
199. What is indicated about the sign Mr. Berte purchased for his bakery?
200. When will Mr. Ward most likely receive his order?

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