ETS TOEIC 2026 L&R Test 1 (Online Test)

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Select the one statement that best describes what you see in the picture.

ETS TOEIC 2026 L&R Test 1 – Image for question 1
Transcript

(A) The woman is carrying a tray of food.

(B) The woman is wearing a jacket.

(C) The woman is tying up her hair.

(D) The woman is removing her hat.

Question
1. Question 1

Select the one statement that best describes what you see in the picture.

ETS TOEIC 2026 L&R Test 1 – Image for question 2
Transcript

(A) Some people are standing next to a filing cabinet.

(B) Some people are searching through a desk.

(C) Some people are watching a presentation.

(D) Some people are looking at a book.

Question
2. Question 2

Select the one statement that best describes what you see in the picture.

ETS TOEIC 2026 L&R Test 1 – Image for question 3
Transcript

(A) A woman is holding a phone up to her ear.

(B) A woman is pouring a beverage into a glass.

(C) Some light fixtures are hanging from the ceiling.

(D) Some tiles are being installed in a hallway.

Question
3. Question 3

Select the one statement that best describes what you see in the picture.

ETS TOEIC 2026 L&R Test 1 – Image for question 4
Transcript

(A) A wooden crate is filled with vegetables.

(B) One of the men is putting vegetables into a shopping bag.

(C) A backpack has been set on the ground.

(D) One of the men is reaching into a bucket.

Question
4. Question 4

Select the one statement that best describes what you see in the picture.

ETS TOEIC 2026 L&R Test 1 – Image for question 5
Transcript

(A) Painting supplies have been laid out on the floor.

(B) He's laying a brush down on a windowsill.

(C) He's lifting a can of paint by its handle.

(D) Cans of paint have been placed on a step stool.

Question
5. Question 5

Select the one statement that best describes what you see in the picture.

ETS TOEIC 2026 L&R Test 1 – Image for question 6
Transcript

(A) A path is covered with fallen branches.

(B) A tree is lying across a grassy area.

(C) Some water has pooled on a path.

(D) Some cyclists are riding through a field.

Question
6. Question 6

Select the best response to the question.

Transcript

Where is the conference being held?

(A) A three-day vacation.

(B) At the Riverview Hotel.

(C) In the supply cabinet.

Question
7. Question 7

Select the best response to the question.

Transcript

When does the warehouse manager arrive?

(A) Sure, no problem.

(B) About twelve shipping boxes.

(C) Not until this afternoon.

Question
8. Question 8

Select the best response to the question.

Transcript

There's a nice park nearby, right?

(A) Did you order paper for the copier?

(B) Yes—it's next to Greendale Lake.

(C) They're in the parking garage.

Question
9. Question 9

Select the best response to the question.

Transcript

Who sent the meeting minutes to the accounting department?

(A) Our office assistant.

(B) They have a savings account.

(C) Cash and credit cards.

Question
10. Question 10

Select the best response to the question.

Transcript

I'd like to know what you think of our new finance analyst.

(A) I've prepared the decorations for tomorrow.

(B) He seems very competent.

(C) It's finally stopped raining.

Question
11. Question 11

Select the best response to the question.

Transcript

Let's go on the company retreat.

(A) Oh, did he?

(B) Yes, that's a good idea.

(C) He tried to solve that problem.

Question
12. Question 12

Select the best response to the question.

Transcript

What time can I pick up my glasses?

(A) No, it's not very heavy.

(B) About twenty meters.

(C) We close at six o'clock.

Question
13. Question 13

Select the best response to the question.

Transcript

The sales team knows how to use the tracking software, don't they?

(A) It's on the lower shelf.

(B) A twelve-thirty departure.

(C) I haven't seen them using it yet.

Question
14. Question 14

Select the best response to the question.

Transcript

Are you going to the hardware store on Mill Street?

(A) That store hasn't opened yet.

(B) The blue package you sent me.

(C) Some nails and a hammer.

Question
15. Question 15

Select the best response to the question.

Transcript

Would you be able to write the introduction for the workshop?

(A) That was a great book.

(B) OK, I'd be happy to.

(C) He doesn't have any more.

Question
16. Question 16

Select the best response to the question.

Transcript

I picked up some flowers for Tunji's retirement party.

(A) No, pick any day.

(B) That was thoughtful.

(C) A delivery driver.

Question
17. Question 17

Select the best response to the question.

Transcript

Which meeting room did you tell the interns to go to?

(A) The Jefferson Room.

(B) The meeting was fun, thanks.

(C) Yes, it's a conference call.

Question
18. Question 18

Select the best response to the question.

Transcript

Is your dental appointment next Tuesday?

(A) You can borrow mine.

(B) I'll have to check my calendar.

(C) Yes, it was a good meeting.

Question
19. Question 19

Select the best response to the question.

Transcript

Why aren't there any brochures in the lobby?

(A) No, I haven't received my confirmation e-mail yet.

(B) My winter coat.

(C) Because someone just took the last one.

Question
20. Question 20

Select the best response to the question.

Transcript

What's the process for submitting my expense report?

(A) You send it to the finance department.

(B) The end of the day.

(C) That's correct.

Question
21. Question 21

Select the best response to the question.

Transcript

Do you sell your products online or in stores?

(A) About twenty percent off.

(B) A product demonstration.

(C) Only online.

Question
22. Question 22

Select the best response to the question.

Transcript

How often do you charge this device?

(A) Whenever the light turns red.

(B) A wireless one.

(C) At the hardware store.

Question
23. Question 23

Select the best response to the question.

Transcript

The tickets to Friday night's concert cost ten dollars each.

(A) Actually, they're fifteen.

(B) No, I can't play the guitar.

(C) It's in aisle five.

Question
24. Question 24

Select the best response to the question.

Transcript

Can't you update the database today?

(A) I did it yesterday.

(B) That's an interesting movie.

(C) No, just me.

Question
25. Question 25

Select the best response to the question.

Transcript

How are we going to fit the extra supplies in that closet?

(A) I've already read them.

(B) Natalie's in charge of supplies.

(C) It's the door at the end of the hallway.

Question
26. Question 26

Select the best response to the question.

Transcript

Have all the new windows been installed?

(A) Sure, I'll close the blinds.

(B) The construction crew is almost finished.

(C) This isn't the tallest ladder available.

Question
27. Question 27

Select the best response to the question.

Transcript

Would you rather go to lunch now or at noon?

(A) I'm taking a client to lunch.

(B) On the corner of Fourth and Main.

(C) The daily special is soup and a sandwich.

Question
28. Question 28

Select the best response to the question.

Transcript

You're taking the training in the afternoon, aren't you?

(A) The new head of the accounting department.

(B) No, I take my coffee black.

(C) Well, it depends on my schedule.

Question
29. Question 29

Select the best response to the question.

Transcript

Shouldn't Ms. Ishida look over the financial projections?

(A) I just got this monitor.

(B) To the south entrance.

(C) I'm meeting with her at ten.

Question
30. Question 30

Select the best response to the question.

Transcript

When are you going to choose a new project manager?

(A) The projector's not working correctly.

(B) Next to the front entrance.

(C) I'm really busy this week.

Question
31. Question 31

Select the best response to each question.

Transcript

W: Hey, Oliver. Did you see the focus group results for our new spicy cheddar cheese? Everyone really liked it.

M: Yes. It should be a great addition to our company's line of cheeses.

W: Several people mentioned that they'd like to use it in recipes—to add to sauces, for example.

M: So maybe we should consider selling a shredded version that would melt easily when cooked.

W: I'm sure we could do that. I'll get in touch with the production manager with that request.

Question
32. What type of food product does the speakers' company sell?
33. What does the man suggest?
34. What does the woman say she will do?

Select the best response to each question.

Transcript

M: Hi. I'm calling to book three tickets for this Thursday's tennis match. Are there any seats left?

W: Just a few! Tickets for Thursday's match have been selling quickly.

M: I'm not surprised! After all, Ife Rotimi won the regional championship tournament last month. Everyone wants to see her play after her incredible performance. What seats are available?

W: Well, there's only one group of three seats together. Advance payment is required to hold them.

Question
35. Why is the man calling?
36. What did Ife Rotimi do last month?
37. What does the woman say is required?

Select the best response to each question.

Transcript

W: Thanks for agreeing to help me organize the library's annual fund-raising dinner, Klaus. We hope the event brings in enough money to expand our children's book section.

M: What task would you like me to start with?

W: Well, I could use some help sending out the invitations.

M: OK, I can take care of that. Is there a list of attendees available?

W: It's in my computer files. I'll e-mail it to you.

Question
38. What event are the speakers planning?
39. What task does the woman ask the man to help with?
40. What does the woman say she will do?

Select the best response to each question.

Transcript

W: Hey, Brian and Matteo. I found some great pens to give away at the community festival to promote our business.

M1: Great. Can we put our cleaning service logo on them?

W: Yes, for no extra charge. And they're biodegradable. They're made from paper.

M2: So when we hand them out, we can mention that.

M1: As well as talk about the organic cleaning supplies our company uses.

W: OK. I'll go ahead and order several cases.

Question
41. What event are the speakers preparing for?
42. What is mentioned about some pens?
43. What does the woman offer to do?

Select the best response to each question.

Transcript

W: Jamestown Recycling Facility. How can I help you?

M: Hi. I'm preparing to move soon, and I have some electronics, such as televisions and computers, that I'd like to get rid of before I put my house on the market. My friend mentioned you might take them.

W: Yes, that's right. We'll take all electronics.

M: Great. I just have one question. Do you provide a pickup service?

W: No, unfortunately you'll have to bring everything here yourself. However, on our Web site we list a number of companies that can remove and dispose of the items for you.

Question
44. Where does the woman work?
45. What does the man want to dispose of?
46. What does the woman say can be found on a Web site?

Select the best response to each question.

Transcript

M: Zaina! What a surprise! I haven't seen you since we took that class for business owners together last year. How are you?

W: Great, thanks. I was just in the neighborhood and thought I'd stop in for a cookie or a piece of cake. You have so many delicious baked goods here.

M: Thank you! It's been a good year for business. I'm even considering opening a second location.

W: Really? Well, I noticed that Sunnyvale Restaurant went out of business, and the building's up for lease. It's very close to the local university. You'd probably get a lot of walk-in customers.

Question
47. How do the speakers know each other?
48. What type of business does the man most likely own?
49. What advantage does the woman point out about a rental space?

Select the best response to each question.

Transcript

W: Hi, Koji. I think our new video game is nearly ready to be released. Are you aware of any improvements that need to be made before then?

M: Actually, I just finished testing the game this morning. I found a problem in the third stage of the game. There were a few times when my character couldn't move.

W: Oh, that's strange!

M: I double-checked the problem using a different controller. The same issue came up.

W: Oh. I think Pauline had a similar problem with a game she tested. Maybe you should ask her about it.

Question
50. Who most likely are the speakers?
51. What did the man recently do?
52. What does the woman suggest?

Select the best response to each question.

Transcript

M: You've reached the maintenance office at Hillview Apartment Complex.

W: Hi. This is Palavi Sen from unit 35B. I'm calling because the new thermostat in my apartment isn't working. It keeps shutting off and turning on randomly, so my apartment is getting cold.

M: When did this issue start?

W: A few hours ago. The thermostat was just installed yesterday.

M: OK. I can come and take a look at it tomorrow morning.

W: But it's supposed to be below freezing tonight!

Question
53. Who most likely is the man?
54. What problem does the woman describe?
55. What does the woman mean when she says, "it's supposed to be below freezing tonight"?

Select the best response to each question.

Transcript

W: Good morning! Welcome to Jasper Bank.

M1: Thanks for meeting with us to discuss a loan for our business.

W: Why don't you tell me more about your business? I understand it's a repair shop?

M2: Well, ten years ago, we opened as a snowmobile repair shop, but after a few years, we also started renting out snowmobiles and other sports equipment.

M1: Yes, and because winter tourism has increased recently, we'd like to expand our space so that we can carry more inventory.

Question
56. Why do the men want to speak to the woman?
57. What type of business do the men own?
58. According to the men, what has changed recently?

Select the best response to each question.

Transcript

M: Many of our factory workers have expressed interest in upgrading their skills. I'd like to implement a peer-training program, where learners shadow more-experienced employees and observe how they do their jobs.

W: I'm afraid that might become a burden for our long-time employees. They'll have to slow down their work to explain what they're doing.

M: What if we videotaped experienced employees doing specific tasks? High-quality video can be recorded and edited with a smartphone.

W: I like that idea. It would allow us to capture our workers' expertise without slowing down the production line.

Question
59. What does the man want to do?
60. What is the woman concerned about?
61. What does the man mean when he says, "High-quality video can be recorded and edited with a smartphone"?

Select the best response to each question.

ETS TOEIC 2026 L&R Test 1 – Image for questions 62–64
Transcript

W: Hi, Suresh. I'm at the airport waiting for my flight. I want to meet with a potential investor while I'm in Chicago. Her name's Marta Gomez. I can send you her contact information.

M: OK. Which day would you prefer to meet with her?

W: How about right after my meeting with the Chicago staff?

M: OK. By the way, did you see that our company won an award for our contributions to the community? It was just announced this morning.

Question
62. Where is the woman?
63. Look at the graphic. When does the woman prefer to meet with an investor?
64. What good news does the man share?

Select the best response to each question.

ETS TOEIC 2026 L&R Test 1 – Image for questions 65–67
Transcript

M: Marion, we keep getting calls from people who want to visit the botanical garden but can't find parking information. Isn't it on our Web site?

W: It is, but you have to click on the "About Us" page and scroll to the bottom of that page. Maybe people don't see it.

M: Oh, I think we should move that information from the "About Us" page and make a separate page for directions and parking information. That way, people can find it more easily.

W: I'd be happy to make that change. But we're in the middle of updating our software, so it'll have to wait until Monday.

Question
65. Where do the speakers work?
66. Look at the graphic. Which page on the Web site does the man want to change?
67. Why does the woman say she cannot complete a task until Monday?

Select the best response to each question.

ETS TOEIC 2026 L&R Test 1 – Image for questions 68–70
Transcript

M: Good news! We have finally received the go-ahead for our department's project to install bicycle racks at the train station downtown.

W: At last! So, now we need to decide where to place the racks. How about by the station entrance?

M: Hmm. If we asked riders, I bet they'd say that the most convenient spot is as close to the platform as possible.

W: Let's do that. I'll contact some companies for estimates.

Question
68. What news does the man share?
69. Look at the graphic. Where do the speakers decide to install some bicycle racks?
70. Why does the woman say she will contact some companies?

Select the best response to each question.

Transcript

W-Br: You've reached Select Repair Service. We specialize in all makes and models of automobiles. Our factory-trained specialists will keep your vehicle running in top condition. As an added benefit, we offer extended warranties on all vehicles we service. You can enjoy three extra years of worry-free driving. Please note that Select Repair Service will be closing on Friday, June 30, so we can complete our quarterly inventory of supplies. Thank you for your patience. A representative will be with you shortly.

Question
71. What type of products does the business repair?
72. What special benefit does the speaker mention?
73. Why will a business close on Friday?

Select the best response to each question.

Transcript

M-Au: Welcome, new employees! My name is Diego, and I facilitate all orientation sessions. Before we start today, you will need to set up your employee account. If you look at the first page of your training binder, you'll see your username and a temporary password. Please open the laptops you were given this morning and log in using those credentials. You will then be prompted to create your own password. Once that's complete, you'll have access to all your department's files. Please note that you can only access them from your company computer.

Question
74. Who most likely is the speaker?
75. According to the speaker, what will the listeners find in a binder?
76. What does the speaker say about department files?

Select the best response to each question.

Transcript

W-Br: Hello. This is Heather Ross calling from Denville Amusement Park. About a month ago, I ordered one of your new video-game machines, Space Defenders. I'm really happy with my purchase, since the game has been incredibly popular with our park guests! I'm considering buying some additional machines in the near future. I heard you may be releasing a new game soon. Could you call me back and let me know if that's true? Thanks!

Question
77. Where does the speaker work?
78. What does the speaker say about an item she ordered a month ago?
79. What does the speaker ask the listener to confirm?

Select the best response to each question.

Transcript

W-Am: The first agenda item for our board meeting is the annual sales report. We're all disappointed by the drop in our clothing sales. The decline is mostly due to distribution issues. Because our factories are all overseas, it takes too long for orders to reach customers. So I'm recommending that we start manufacturing some clothing locally. We'll be looking for a location to build a manufacturing facility. I hired a consultant to put together a list of locations we could use. He'll be at our next board meeting to explain the pros and cons of each.

Question
80. What type of product does the speaker's company make?
81. What does the speaker recommend doing?
82. What will happen at the next meeting?

Select the best response to each question.

Transcript

M-Cn: Attention, passengers. All trains to Midway Station are delayed for track repairs. Repair crews are working on a stretch of track just south of the town of Wheedon. They expect to complete the repair within the hour. We apologize for the delay. We understand that many commuters need to get to Midway as soon as possible. A bus will be departing for that destination in fifteen minutes. Also, a reminder that the station café opens at eight A.M., and there are food kiosks on platform one.

Question
83. What is the announcement mainly about?
84. Why does the speaker say, "A bus will be departing for that destination in fifteen minutes"?
85. What does the speaker remind the listeners about?

Select the best response to each question.

Transcript

W-Br: I'm calling about the work my design team's doing to update your company logo. I've just e-mailed two versions for you to review. The first is a modern design with bold colors and simple lettering. The second image reflects the history of your brand and its logo. It's less trendy, but it doesn't depart much from the original, which you may prefer. Take your time to think about which one you'd like to choose. I'll be on vacation all next week, but if you call the office, my assistant will set up a meeting for when I get back.

Question
86. Where does the speaker most likely work?
87. What did the listener receive by e-mail?
88. Why is the speaker unavailable next week?

Select the best response to each question.

Transcript

W-Am: After the transportation agency released the draft of our improvement plan last week, members of the press asked if we're considering installing more fuel-efficient engines in our trains. I've scheduled this press conference to officially respond to your inquiries. Eighteen months ago, we hired a firm to determine if this upgrade would be feasible for our trains. It reported that the upgrade would be economical only for relatively new trains—that is, those less than five years old. All of ours are at least ten years old. I hope this addresses your questions. If you're interested in more details, e-mail our media relations department to receive a summary of the findings.

Question
89. Who most likely are the listeners?
90. What does the speaker mean when she says, "All of ours are at least ten years old"?
91. According to the speaker, what can be requested by e-mail?

Select the best response to each question.

Transcript

M-Cn: As regional sales manager, I want to explore the use of a more modernized payment system in our cosmetics stores. This system would allow any sales associate to take customer payments from a tablet anywhere in the store. Why should we do this? The main complaint about shopping at our stores is waiting in long lines to pay. A lot of our stores could benefit from this, but I've decided to conduct a trial run at our store in the Center City Mall. By far, that's our busiest location.

Question
92. What does the speaker want to do?
93. According to the speaker, what is the customers' main complaint?
94. Why does the speaker say, "that's our busiest location"?

Select the best response to each question.

ETS TOEIC 2026 L&R Test 1 – Image for questions 95–97
Transcript

W-Br: In local news, the downtown Reston Office Tower is completed. The most extraordinary feature of the building is its beautiful garden, located in the lobby. Reston's management office has confirmed the tenant list for the building. And we interviewed the CEO of Barnum Financial Services about its new offices. He said he and his team are excited to move in in January. A recording of the full interview with the CEO is available on our Web site.

Question
95. According to the speaker, what is special about the Reston Office Tower?
96. Look at the graphic. Which floors will be occupied in January?
97. What does the speaker say is available on a Web site?

Select the best response to each question.

ETS TOEIC 2026 L&R Test 1 – Image for questions 98–100
Transcript

M-Au: Good morning, and thank you for attending this meeting for prospective investors. ZZ Mining has been planning to expand our operations by opening an additional silver mine. Let me show you the laboratory analysis of our exploratory drilling. On the screen, you can see information about the ore extracted from different sites. The highest-grade site had 410 grams of silver per ton of ore. However, the site with 390 grams per ton has a larger deposit, so that's where we'll build the new mine. Our next step is to apply for the necessary permits. We'll do that next week.

Question
98. Who most likely are the listeners?
99. Look at the graphic. Where will a new mine be built?
100. What does the speaker say is the next step?

Select the best answer to complete the sentence.

Question
101. The lecture will take place at 6:00 P.M., _____ which attendees may ask questions.

Select the best answer to complete the sentence.

Question
102. The _____ antique shop in Pepper Valley will close down next month.

Select the best answer to complete the sentence.

Question
103. Merryville residents will receive an online status _____ about the ongoing bridge construction project.

Select the best answer to complete the sentence.

Question
104. As a result of _____ many years leading media organizations, Ms. Ayo was selected for the Dowel Journalism Prize.

Select the best answer to complete the sentence.

Question
105. To stop the _____ of computer viruses, do not open suspicious e-mails.

Select the best answer to complete the sentence.

Question
106. The hiring manager _____ considered each applicant's résumé and qualifications.

Select the best answer to complete the sentence.

Question
107. In October, Mr. Sakamoto will leave for New Zealand _____ will oversee the opening of the new Auckland branch.

Select the best answer to complete the sentence.

Question
108. Tarateer Pharmaceuticals is varying its product _____ to include over-the-counter medications.

Select the best answer to complete the sentence.

Question
109. Dynart, Inc., continuously _____ new ways to reduce its use of plastics.

Select the best answer to complete the sentence.

Question
110. The cash registers at Pirkle Books automatically _____ the remaining inventory of books available.

Select the best answer to complete the sentence.

Question
111. The product team is designing mapping software that can _____ locate underground minerals.

Select the best answer to complete the sentence.

Question
112. According to CEO Mayu Yamada, it would not be _____ responsible to expand the warehouse at this time.

Select the best answer to complete the sentence.

Question
113. Analysts cannot say with any _____ what the regional demand for electric trucks will be.

Select the best answer to complete the sentence.

Question
114. As part of its marketing campaign, Elegancia Dishware is _____ soliciting feedback from customers.

Select the best answer to complete the sentence.

Question
115. Rain gardens are intended to _____ water to prevent flooding of local roads.

Select the best answer to complete the sentence.

Question
116. Theta Industries' training program aims to increase the _____ of its manufacturing systems.

Select the best answer to complete the sentence.

Question
117. The board of directors has voted to award Mr. Mitrakos a bonus for his role _____ obtaining the international contract.

Select the best answer to complete the sentence.

Question
118. The finance director gave his approval _____ the project can move forward.

Select the best answer to complete the sentence.

Question
119. The newspaper article describes ways job seekers can _____ for having little workplace experience.

Select the best answer to complete the sentence.

Question
120. Mr. Ellis and Ms. Barnes were both highly qualified, but _____ got the job.

Select the best answer to complete the sentence.

Question
121. Ennis Photography purchased all new lighting equipment _____ the high cost.

Select the best answer to complete the sentence.

Question
122. Marburton residents who wish to _____ a home should contact the award-winning team at Kwan Real Estate.

Select the best answer to complete the sentence.

Question
123. Maswa Bistro began a _____ agreement with local farmers to purchase a set amount of produce each week.

Select the best answer to complete the sentence.

Question
124. The City of Doyle's new downtown parking _____ have been met with opposition by residents and visitors.

Select the best answer to complete the sentence.

Question
125. The plumbing position requires extensive training, even for those who studied _____ in technical school.

Select the best answer to complete the sentence.

Question
126. With its fixed price _____, Omega Cellular guarantees no phone bill increases for three years.

Select the best answer to complete the sentence.

Question
127. As chief analytics officer, Mr. Ko has worked at Lochston Ltd. with great _____ for more than twenty years.

Select the best answer to complete the sentence.

Question
128. Milltown Hospital's cafeteria serves lunch seven days a week _____ only on weekdays.

Select the best answer to complete the sentence.

Question
129. The store's entire inventory of lumber comes from a nearby _____ supplier.

Select the best answer to complete the sentence.

Question
130. For a $95 _____ fee, our mechanics will determine what repairs are needed.

Select the best answer to complete the text.

Look to Riessler Landscaping for your Garden Needs

Riessler Landscaping has everything you need to create your dream garden. We will listen to your ideas and offer suggestions that match your gardening desires. ---[131]---. The nursery here at Riessler Landscaping includes plants of many varieties and sizes that burst with eye-catching colors year-round. You are guaranteed to find something that will add ---[132]--- to your garden. We are ---[133]--- equipped to construct small ponds or other water features. And as our name suggests, we can take on more ambitious landscaping projects—whatever you need! With more than 40 years in the landscape-design business, ---[134]--- expertise is unmatched.

Question
131. Question 131
132. Question 132
133. Question 133
134. Question 134

Select the best answer to complete the text.

10 January

Cindy Mulligan
88 Manchester Road
HARROGATE
HG82 2MJ

Dear Ms. Mulligan,

We are delighted to celebrate your 30th anniversary with Brandrix Distribution Centre. ---[135]---. Your dedication, loyalty, and hard work have contributed greatly to our success over the years. We appreciate your commitment to excellence. Over the years, you ---[136]--- great initiative, creativity, and leadership.

You will ---[137]--- be receiving a commemorative plaque by post. We hope this token of our gratitude reminds you how much you mean to us.

Congratulations on reaching this ---[138]---. Thank you for being part of our Brandrix family.

Sincerely,

Lance Powar, Vice President of Human Resources
Brandrix Distribution Centre

Question
135. Question 135
136. Question 136
137. Question 137
138. Question 138

Select the best answer to complete the text.

To: Kay Berman <kberman@xmail.com>
From: Ali Chaleby <achaleby@ralenciadesign.com>
Date: August 21
Subject: Plans for living room
Attachment: Samples

Dear Ms. Berman,

My design team is in the process of ---[139]--- the plans for your living room. Based on our last conversation, I have chosen different paints for the walls and borders. Please review the attached file and decide whether you like those new ---[140]---. If not, it is not too late to make a change. ---[141]---. Your review will help us refine the design before we start.

Please let ---[142]--- know if you have any questions. I look forward to hearing from you.

Kind regards,

Ali Chaleby, Ralencia Design

Question
139. Question 139
140. Question 140
141. Question 141
142. Question 142

Select the best answer to complete the text.

To: Marsha Zalen <mzalen@mansfield.com>
From: Kaymar PCP <info@kaymarpcp.com>
Date: September 8
Subject: Your recent office visit

Dear Ms. Zalen,

Thank you for your recent visit to Kaymar Primary Care Practice. We hope you found our services ---[143]---, and we welcome suggestions for improvement.

We have posted a ---[144]--- of your consultation on our portal. Please take a moment to go through it and let us know if you have any questions.

As a reminder, you can log in to the portal for various activities. ---[145]---, you can make appointments and payments, view your medical history, review lab results, and request medication refills. ---[146]---. Rest assured that your personal information is safe and secure.

We thank you for your business and look forward to serving you again.

Kaymar Primary Care Practice

Question
143. Question 143
144. Question 144
145. Question 145
146. Question 146

Select the best answer for each question.

Dear High View Apartments Resident,

Riverside Paving Company is coming to High View Apartments on May 3 and 4 to resurface the parking area. All vehicles must be removed by 8 A.M. on May 3 for the work to commence. Residents may use the parking area again starting on May 5 at 8 A.M. We realize that trying to find another place to park is inconvenient, but it is necessary for the job to be completed in the two days scheduled. Note that all parking spaces will be widened, and some spaces could be moved during the work. You will receive an e-mail if your parking space is moved more than 20 meters from your previous one.

Thank you for your cooperation,
Judith Alvarez, Property Manager

Question
147. What is the purpose of the notice?
148. What is suggested about High View Apartments?

Select the best answer for each question.

Carol Barger (10:45 A.M.)
Hello, Ms. Seang.

Leakhena Seang (10:55 A.M.)
Good morning!

Carol Barger (11:15 A.M.)
We have fifteen participants enrolled in your mosaic workshop tomorrow. That is five more than last summer. Your workshops get more popular every year! Do you have enough materials on hand for that many participants?

Leakhena Seang (11:23 A.M.)
I have plenty to go around. We'll be creating mosaic designs using bits of sea glass I collected on my vacation last summer. They are pieces of brown, green, and blue bottles that have washed up on the beach. The sand has smoothed all the sharp edges, so they're perfectly safe for everyone to use.

Carol Barger (11:30 A.M.)
Sounds good. See you tomorrow at breakfast.

Question
149. What most likely is Ms. Seang's job?
150. At 11:23 A.M., what does Ms. Seang imply when she writes, "I have plenty to go around"?

Select the best answer for each question.

*E-mail*

To: Sales Team
From: Laura Correa
Date: 5 October
Subject: Updates

Dear Team,

As announced in the Brighter Sails September newsletter, our performance has been consistently strong this year. This is an accomplishment we can all be proud of. Please take a moment to congratulate each other. We will continue to dream up new and exciting plans for the future!

In other news, Jasen Norton will transfer to our Kingston headquarters next month. We are sad to lose Mr. Norton, but we gratefully acknowledge his excellent work and wish him continued success in his new role.

There will be a farewell luncheon for Mr. Norton on 28 October at 1:00 P.M. in the second-floor conference room. Bring your good cheer and perhaps a story to share. The company will supply lunch, a cake, and decorations. Let me know by 12 October whether you will be able to attend.

Sincerely,

Laura Correa, Sales Manager
Brighter Sails Ltd.

Question
151. What is mentioned about Mr. Norton?
152. What does Ms. Correa ask members of the sales team to do?

Select the best answer for each question.

Refurbished Theater Gives Town a Boost

BEACHVILLE (February 24)—Beachville residents and tourists have a good reason to celebrate. The 40-year-old Crown Coastal Theater is scheduled to reopen in June. Many were saddened when the former theater owners decided to close the venue over a year ago, citing the cost of needed renovations. Fortunately, the theater has new owners who have spent the last year updating the interior and the projection system.

Christine Lafferty said that she and her childhood friend Morgan Flanagan spent plenty of time at the theater while growing up. "Going to the movies is the thing to do on a rainy day in a seaside town. We were sorry to see it close." The friends, who also own the popular Blue Bay Bistro, decided to buy the theater and make the necessary repairs to keep it a thriving business. For more information about the theater and its upcoming events, visit www.crowncoastaltheater.com.

Question
153. What is the purpose of the article?
154. Who is Ms. Flanagan?

Select the best answer for each question.

*E-mail*

To: Randi Longfellow <rlongfellow@sapphiremail.com.au>
From: Deon Welman <deonwelman@skyviewscopes.com.au>
Date: 27 March
Subject: Makatasi model METX-33948

Dear Ms. Longfellow,

Thank you for ordering the Makatasi ETX-Triple Refracting Telescope, model METX-33948. Unfortunately, the item you requested is on back order. — [1] —. If you would prefer not to wait, we have a similar telescope made by another manufacturer, Belter Telescopes. Like the Makatasi model you ordered, the Belter BTR-1483 has a 120 mm aperture and a retractable lens hood. — [2] —. In addition, all Belter telescopes include a padded carrying case. The Belter BTR-1483 costs $200 less than the Makatasi METX-33948.

If you wish to revise your order, simply reply to this e-mail within 48 hours or go to our Web site to chat with a representative at http://www.skyviewscopes.com.au. We will then change your order, refund $200 to your credit card, and ship your new telescope overnight at no extra charge. — [3] —. Otherwise, we will notify you when the Makatasi model METX-33948 is back in stock and provide delivery information at that point. — [4] —.

Best regards,

Deon Welman
Sales Representative, Skyview Scopes

Question
155. What is the purpose of the e-mail?
156. What is mentioned about the Belter BTR-1483 telescope?
157. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "You can see a full list of specifications on our Web site."

Select the best answer for each question.

To: Sun-Hi Myo <shmyo@sunmail.co.nz>
From: Jan Delpit <jdelpit@hamerkoptech.co.nz>
Date: 8 March
Subject: RE: Inquiry about job opening

Hello,

Thank you for your e-mail. I am currently on holiday and will return to the office on 15 March. I will respond to your message as soon as possible after I return.

If you require general assistance during my absence or have questions about the open position in our sales department, please contact my assistant Sita Viswan at 04 555 0193 or sviswan@hamerkoptech.co.nz. For questions about specific Hamerkoptech software products, contact the customer service department at customerservice@hamerkoptech.co.nz.

Additionally, I am happy to announce that our new graphic design software program will be released on 2 April. You can read more about the program at Hamerkoptech's newly redesigned Web site, www.hamerkoptech.co.nz. There, you may also sign up to receive our weekly newsletter by following the instructions on the home page.

Sincerely,

Jan Delpit

Question
158. What is one purpose of the e-mail?
159. What will happen on April 2?
160. How can people subscribe to a newsletter?

Select the best answer for each question.

Vimalo Brands Enters a New Era
By Yvette Maurer

VANCOUVER (2 August)—Vimalo Brands, the large consumer goods company that markets popular nutritional-support and personal-care products, including Powerburst breakfast drinks and Honeysoft soaps and lotions, will soon offer something new for its customers: frozen foods. "Our new Nutridinna line is not just about convenience," CEO Danitza Martens said during a press conference earlier today. "Frozen foods are not a new concept, but our method of flash-freezing fresh produce and meats ensures that our products retain their texture and flavour as well as their healthy vitamins and minerals. Now our customers can enjoy the convenience of frozen food without sacrificing quality."

Vimalo Brands has partnered with Vancouver-area farms to obtain produce and meat for the Nutridinna line. "By keeping our operations local, we avoid shipping delays and can flash-freeze freshly harvested vegetables at their peak of ripeness," Martens said. "Our customers benefit further, since our products can be kept in the freezer for up to six months." Nutridinna foods will be available in supermarkets beginning in November. Frozen fish and other seafood will be added early next year.

Question
161. What is one purpose of the article?
162. The word "just" in paragraph 1, line 8, is closest in meaning to
163. What does Ms. Martens suggest about flash-frozen food?

Select the best answer for each question.

Are you ready to work hard as part of a team of like-minded individuals? Are you willing to put your education, your experience, and your imagination to great use? If so, then we have the job for you. Karning Creative Designs is expanding, and with our success comes your opportunity.

Karning Creative Designs began ten years ago as a two-person operation set up in the home of our current CEO and founder Shirin Navani. Now located in a beautiful loft in downtown Hollinson, our firm currently employs 25 full-time staff members. At Karning, we design paper-based brochures, catalogs, ads, and posters for our clients. We are currently seeking qualified designers and artists who will shine in a fast-paced, collaborative environment.

The ideal candidate

  • Holds a degree in design, advertising, or graphic art—although several years of direct experience may substitute for a degree
  • Demonstrates a strong ability to work closely with colleagues
  • Maintains a critical eye for detail and precision
  • Consistently meets deadlines and can flourish under pressure

Graphic design or related experience is a plus but not strictly necessary.

If you are ready to join our team, we want to meet you! Contact Salvador Tomassin at 608-555-0144 for further details. All applications must be received by March 31.

Question
164. According to the advertisement, who most likely is Ms. Navani?
165. What is indicated about Karning Creative Designs?
166. What is required of job applicants?
167. What will happen on March 31?

Select the best answer for each question.

NEW HAVEN (June 1)—Marco's Italian Restaurant on Frontage Road will be reopening in late June. It closed three months ago after a water leak caused extensive damage to the kitchen. A significant amount of work needed to be done in the kitchen and dining areas. — [1] —. The restaurant will accommodate larger parties when it reopens.

During the past three months, many of the restaurant's employees were able to work at Marco's Italian Market, which is located on the opposite side of the street. — [2] —. "The leak happened right before the market's busy season started," said Tom Marco, who owns both businesses. "We needed to add staff there temporarily, and I was happy to keep my restaurant crew employed." Most of those employees have now returned to work in the restaurant. — [3] —.

Mr. Marco has planned a grand reopening for June 25. Guests will enjoy live music and a new tasting menu. — [4] —. Reservations are required for the day of the celebration and can be made by calling 203-555-0124. "We are excited to be able to prepare our traditional dishes and welcome the community back again," stated Mr. Marco.

Question
168. What does the article mention about Marco's Italian Restaurant?
169. What is indicated about Marco's Italian Market?
170. What will happen during the event on June 25?
171. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "During repairs, some additional dining space was added."

Select the best answer for each question.

Marlys Barry (10:17 A.M.)
This is Ms. Barry from the data analysis department. I have included my colleague, Ms. Choi. We're contacting you about your data request for the e-mail addresses of all account holders, sorted by age.

Alexander Kubelski (10:17 A.M.)
Yes, how soon can you complete the request?

Marlys Barry (10:18 A.M.)
I have a question for you first. Do you really need the e-mail addresses of all account holders? That would be a huge file. Or do you need the e-mail addresses of account holders only within a certain age-group?

Alexander Kubelski (10:19 A.M.)
I see what you mean. I want to e-mail account holders aged 55 to 65 to invite them to meet with a retirement planning expert. Do I have to submit a new project request form?

Bora Choi (10:21 A.M.)
That's not necessary, Mr. Kubelski. We can update your current request form for you. You do not want to lose your place in the queue.

Alexander Kubelski (10:21 A.M.)
Great, thank you! Is it possible for you to get me that list right away?

Marlys Barry (10:22 A.M.)
There are several projects ahead of yours.

Alexander Kubelski (10:23 A.M.)
I was hoping to send out the e-mail invitations tomorrow.

Marlys Barry (10:24 A.M.)
We will get to it as soon as we can.

Question
172. Why did Ms. Barry begin an online chat with Mr. Kubelski?
173. Who will receive an e-mail from Mr. Kubelski?
174. What does Ms. Choi offer to do?
175. At 10:22 A.M., what does Ms. Barry most likely mean when she writes, "There are several projects ahead of yours"?

Select the best answer for each question.

Passage 1

Tips for designing a Web site for a food-truck business

Owners of food trucks move from place to place, within and between cities, as they carry out their business, so they often rely on word of mouth or social media to attract customers. As a result, they may not build a Web site of their own. But in fact, by the very nature of their business, it is crucial that food truck owners have a fixed place for the public to learn about them, order from them, contact them, etc. Furthermore, market research shows that a Web site can help build a loyal customer base. So, here are some tips for developing a great Web site for your food truck.

The Home page should have bold graphics with your food truck's name. The text must prominently display key information, such as your truck's locations and operating hours. Online forms with fields to fill out, such as reservation requests for special events or services, give new visitors too much visual information. They are better incorporated as links or pop-up windows.

The Food Menu page needs attractive, high-definition images along with vivid and precise text that describes each menu item in detail. Remember that your photos should be big enough to look appealing on larger computer monitors.

The About Us page should include some text explaining your food truck's theme and concept, and some biographical data detailing your background in the food industry.

The News page can include text informing visitors about seasonal food items and upcoming promotions or special events such as food festivals.

Passage 2

To: Doug Abruzzo <dabruzzo@dzacreative.com>
From: Ed Vale <evale@saffronmail.com>
Date: March 29
Subject: Feedback

Dear Mr. Abruzzo,

Thank you again for creating the prototype Web site for my food-truck business. I just wanted to reiterate that it has gotten positive feedback from customers who have tested it. I am so glad we followed the advice in that article you sent me about Web site design for food trucks!

As we discussed in our phone call yesterday, we will move forward with the prototype Web site and launch it as the official site on April 5. However, I still do not see the information I sent about our new promotion that will begin in mid-April, a free dessert with any sandwich purchase. Please be sure to add this important information before we launch the site.

Regards,

Ed

Question
176. According to the article, what is one way that food truck owners traditionally attract customers?
177. According to the article, what information does not need to appear on the Home page?
178. In what field does Mr. Abruzzo most likely work?
179. In which section of the Web site will information most likely be added?
180. According to the e-mail, when will the Web site launch?

Select the best answer for each question.

Passage 1

*E-mail*

To: Manny Green <mgreen@rhba.com>
From: John LaRose <jlarose@rilamore.edu>
Date: May 18
Subject: Drilling notice

Dear Mr. Green:

As a courtesy, I am writing to you at the Red Hills Business Association, asking you to help me get the word out to your membership. It was announced in last month's Daily Gazette that Rilamore University is moving forward with its Net Zero Initiative. Within three years, we expect to have geothermal wells installed and operational for the heating and cooling of our entire campus. Limiting the institution's reliance on fossil fuels has long been a goal, and the new system is a significant step toward achieving that goal.

Over the next month, we will conduct test drilling in several campus locations. If all goes according to schedule, the crew will be drilling adjacent to the Red Hills Business District and Oak Street Apartments starting Wednesday, June 5. We want to tell business owners and residents near the campus to expect a higher-than-usual noise level during the two weeks we estimate it will take to complete the work. The work hours for the drilling crew are 10 A.M. to 3 P.M. each day, Monday through Friday.

We apologize in advance for the inconvenience this may cause to our neighbors. Any questions or concerns should be directed to me at 813-555-0123.

John LaRose
Community Liaison, Rilamore University Office of Communications

Passage 2

FOR IMMEDIATE RELEASE

Contact: Manny Green, mgreen@rhba.com

RED HILLS (May 25)—The Red Hills Business Association is shifting the dates of its much-anticipated Lunch Hour Concert Series. Normally presented each Thursday in June, the four free concerts will instead take place each Thursday in July. The lineup of artists remains unchanged—the Jaystone Jazz Trio will open the series on July 4, followed on successive Thursdays by Joss and the Jaybirds, Ray Starform, and the Barklay Bass Quintet.

As usual, all three blocks of Oak Street will be closed to traffic, restaurants will serve lunch at outdoor tables, and local arts-and-crafts vendors will display their work on the lawn of the Cultural Center. It is a beautiful celebration in the heart of a popular Red Hills neighborhood. We hope to see you there!

Question
181. What is indicated about the Net Zero Initiative?
182. In the e-mail, the word "conduct" in paragraph 2, line 1, is closest in meaning to
183. What can be concluded about the Red Hills Business District?
184. Why most likely did the Red Hills Business Association change the dates of its concert series?
185. What is mentioned in the press release about the Cultural Center?

Select the best answer for each question.

Passage 1

Lawal Home Service: Serving Southern California for over 40 years

Lawal Home Service provides roofing and solar solutions for Southern California residents in Inglewood and the surrounding areas. In addition to roof replacement, we offer a wide array of services, from attic insulation and gutter restoration to fixing leaks and installing solar panels.

Lawal Home Service prides itself on transparent communication and attention to detail. Our project supervisors are always on-site to answer client questions, provide updates, and ensure a safe and clean worksite. To request a free roofing diagnosis, visit www.lawalhomeservice.com or call our booking agent at 310-555-0108.

Passage 2

Lawal Home Service Contact Form

Trust the experts at Lawal Home Service to diagnose your roofing needs promptly and professionally. Please take a few minutes to complete the form with as much detail as possible. Remember, all roofs installed by Lawal have a 25-year warranty.

Name Drew Gerson
Date December 12
E-mail dgerson95@onyxmail.com
Phone 310-555-0192
Address 820 North Acacia Street
Inglewood, CA 90301
How may we help you? During last week's windstorm, several roof shingles were torn loose and need replacing. I am considering replacing the entire roof as it is over 30 years old, and water has begun to drip through the section over the patio. I would appreciate talking to someone who could tell me my options and provide an estimate.
Passage 3

Neighborhood Reviews: Lawal Home Service

★★★★★
"I was very pleased with the thoroughness of their work."

I left a description of my problem with Lawal Home Service, and one of the company's estimators came to inspect my roof the very next day. After I decided to replace the roof, the Lawal Home Service crew was able to get to work the following week. Diana Perez was on-site for the whole job as promised and answered all my questions. Work was started on December 19, and it was finished on December 20. Once the roofing was finished, the crew did a great job cleaning up. They used two magnetic devices resembling lawnmowers and swept over my entire lawn to find any dropped roofing nails. I had never seen anything like that! I was very pleased with the thoroughness of their work.

— Drew Gerson, Inglewood, CA

Question
186. According to the advertisement, what is one type of work performed by Lawal Home Service?
187. What does Mr. Gerson indicate on the form about his roof?
188. When did Lawal Home Service inspect Mr. Gerson's roof?
189. Who most likely is Ms. Perez?
190. According to the review, what surprised Mr. Gerson about the crew from Lawal Home Service?

Select the best answer for each question.

Passage 1

To: Omar Balaji <obalaji@darbourycompany.com>
From: Juanita Pereira <jpereira@bunbunbooks.com>
Date: May 10
Subject: Notebook inquiry

Dear Mr. Balaji,

We are expanding our office supply section at Bun Bun Books and would like to offer a selection of blank notebooks with lined pages. We would like your help creating the following cover designs.

Cover Design Name Central Image Background Color
Great Thoughts Lightbulb, lightning bolt, and star icons Blue
World Suitcase Suitcase with country name travel stickers Black
Lavender Bouquet Large bunch of lavender on tall, pale green stems Yellow
Sail Away Sun setting in the sky above a sailboat on a lake White

We need to have notebooks in stock in time for our annual sale starting August 1. After approving the sample covers, when would we need to place our order?

Thank you,
Juanita Pereira

Passage 2

To: Juanita Pereira <jpereira@bunbunbooks.com>
From: Omar Balaji <obalaji@darbourycompany.com>
Date: May 25
Subject: Re: Notebook inquiry

Hello, Ms. Pereira,

I have shipped some sample notebook covers for your inspection. Unfortunately, I was not able to include one of the designs for your approval because it needed a late-stage change to the background color. The sticker art did not show up well against the original black background. We are testing a light-beige color, and I will send the updated sample cover to you after it has been approved internally.

I should have the last sample to you by the end of this week. As long as you send your approval of all covers by June 11, we will be able to ship your entire order of bound notebooks before July 20. You will have everything before your sale that begins on August 1. Please contact me if you have any questions.

Best regards,

Omar Balaji, Darboury Company

Passage 3

Darboury Company
Order Form

Customer: Bun Bun Books
Ship by: July 15
Shipping method: Standard
Requested delivery date: July 20

Item code Product Description Cover Design Amount
N3-GT Standard-size spiral notebook Great Thoughts 200
N3-WS Standard-size spiral notebook World Suitcase 200
H3-LB Small hardbound journal notebook Lavender Bouquet 150
H3-SA Small hardbound journal notebook Sail Away 150
D1 Large metal display rack
(holds standard-size spiral notebooks)		 — 1
Question
191. What is one service that Darboury Company most likely provides?
192. What sample was delayed?
193. When is the deadline for Ms. Pereira to approve samples?
194. What does the form indicate about the Bun Bun Books order?
195. What is the background color on the cover of item N3-GT?

Select the best answer for each question.

Passage 1

To: Managers
From: Charlotte Black
Date: August 16
Subject: Employee of the month

Dear Managers,

It is time to vote for the Wilson Autos Employee of the Month for September. Here are the nominees.

Erica Boyd has been with us for only a few months but has already shown great promise and is eager to learn new things.

Lauren Almahdi is very proactive. If something needs to be done, she will point it out to a manager and volunteer to take care of it herself.

Nick Salehi found a glitch in our computer system and stopped us from incorrectly ordering unnecessary inventory (thus saving us money).

Max Rhodes has been especially helpful with training new hires. He is calm and patient and explains our procedures well.

Please respond to this e-mail by Friday with your vote. The winner must receive at least three votes. The winner will be posted at our front desk and on our Web site next Monday.

Thanks,

Charlotte Black
General Manager, Wilson Autos

Passage 2

https://www.westchesterreviews.com

Wilson Autos (Westchester)

★★★★★

My wife and I just bought a new Excelera truck at the Wilson Autos Westchester location with the help of Erica Boyd. Even though she was new, she was very knowledgeable about all the trucks on the lot that we wanted to test drive. The few questions she was unable to answer were quickly addressed by her mentor, Max. We were very pleased with the customer service and even more delighted when the general manager agreed to sell us the Excelera for the same price that a competing dealership was advertising. I highly recommend Wilson Autos if you are in the market for a new vehicle!

—Henry Riggs, August 22

Passage 3

The employee of the month for September is ERICA BOYD!

In her three months at Wilson Autos, Erica has picked up new skills quickly and is always trying to learn more. She has become very knowledgeable about our inventory and is able to share her knowledge with customers to complete sales. She has also been instrumental in encouraging satisfied customers to post comments on our social media pages. We received more great reviews in the past month than we did in the four previous months combined!

Erica has received a $50 gift card to Alonzo's Restaurant as a thank-you for her excellent work. Congratulations, Erica!

Question
196. What is the purpose of the e-mail?
197. According to the e-mail, who identified a technical problem?
198. What can be concluded about Mr. Riggs?
199. What is indicated in the notice about Ms. Boyd?
200. What is most likely true about Ms. Boyd?

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