ETS TOEIC 2026 L&R Test 5 (Online Test)

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Select the one statement that best describes what you see in the picture.

ETS TOEIC 2026 L&R Test 5 – Image for question 1
Transcript

(A) She's pushing a large container down a hallway.

(B) She's looking at information on a laptop screen.

(C) She's sorting through paper files.

(D) She's placing a hat on top of a file cabinet.

Question
1. Question 1

Select the one statement that best describes what you see in the picture.

ETS TOEIC 2026 L&R Test 5 – Image for question 2
Transcript

(A) A worker is painting lines on the floor.

(B) A worker is using a machine to move some boxes.

(C) A worker is sealing some packages.

(D) A worker is repairing a motor.

Question
2. Question 2

Select the one statement that best describes what you see in the picture.

ETS TOEIC 2026 L&R Test 5 – Image for question 3
Transcript

(A) There are beverages available inside a tent.

(B) There are some people riding in an automobile.

(C) The man is reaching for a water bottle.

(D) The woman is moving some furniture.

Question
3. Question 3

Select the one statement that best describes what you see in the picture.

ETS TOEIC 2026 L&R Test 5 – Image for question 4
Transcript

(A) The door of a clothing store has been propped open.

(B) Customers are waiting to enter a clothing store.

(C) One of the customers is trying on a jacket.

(D) Clothing is displayed outside on racks.

Question
4. Question 4

Select the one statement that best describes what you see in the picture.

ETS TOEIC 2026 L&R Test 5 – Image for question 5
Transcript

(A) One of the men is lowering some window shades.

(B) One of the men is writing on a poster board.

(C) One of the women is putting on a sweater.

(D) One of the women is reading from a notebook.

Question
5. Question 5

Select the one statement that best describes what you see in the picture.

ETS TOEIC 2026 L&R Test 5 – Image for question 6
Transcript

(A) One of the cars is stopped at a stop sign.

(B) Some tires are stacked against a building.

(C) Some vehicles are being washed.

(D) A motorcycle is going through a gate.

Question
6. Question 6

Select the best response to the question.

Transcript

Where did you put the invoice from Stanson Incorporated?

(A) No, not yet.

(B) On your desk.

(C) The post office is crowded today.

Question
7. Question 7

Select the best response to the question.

Transcript

Is the inspector coming this afternoon or tomorrow morning?

(A) The exterior light isn't working.

(B) He'll be here tomorrow.

(C) I'll take the next right turn.

Question
8. Question 8

Select the best response to the question.

Transcript

What's the total cost to remodel the office lobby?

(A) The view from this window is great.

(B) Over 50,000 dollars.

(C) No, a sofa and table.

Question
9. Question 9

Select the best response to the question.

Transcript

Are you getting the same type of desk or a different one?

(A) It's conveniently located.

(B) I can pick it up for you.

(C) The same type.

Question
10. Question 10

Select the best response to the question.

Transcript

We're taking the clients to the theater this evening.

(A) He already ate.

(B) I'll reserve a taxi.

(C) From Australia.

Question
11. Question 11

Select the best response to the question.

Transcript

When is your budget report due?

(A) It was too expensive.

(B) I don't need one.

(C) By Tuesday at the latest.

Question
12. Question 12

Select the best response to the question.

Transcript

Who can I talk to about getting a membership at this fitness center?

(A) A monthly bill.

(B) Some new workout equipment.

(C) I can help you with that.

Question
13. Question 13

Select the best response to the question.

Transcript

Are you planning to buy a house in the city?

(A) A housecleaning company.

(B) I don't want to move.

(C) I'll be waiting at the post office.

Question
14. Question 14

Select the best response to the question.

Transcript

How did you decide on a venue for the fund-raising event?

(A) A small contribution.

(B) I got a recommendation from a friend.

(C) To buy books for the library.

Question
15. Question 15

Select the best response to the question.

Transcript

Could you help Ms. Ishida update the expense reports?

(A) It's an electric vehicle.

(B) This restaurant is expensive.

(C) I'll have time after my meeting.

Question
16. Question 16

Select the best response to the question.

Transcript

The sales representatives really appreciated the training we led.

(A) The new transportation center nearby.

(B) No, but there is a manual online.

(C) Yes, they seemed to find it helpful.

Question
17. Question 17

Select the best response to the question.

Transcript

Do you know who was promoted to senior director?

(A) It hasn't been announced yet.

(B) I received my promotional gift yesterday.

(C) I've seen that film.

Question
18. Question 18

Select the best response to the question.

Transcript

Isn't the registration deadline tomorrow?

(A) Here's a map that you can use.

(B) No, it's next week.

(C) My office is on the ninth floor.

Question
19. Question 19

Select the best response to the question.

Transcript

Would you like some help installing that new software?

(A) No, I'm sure we sent it out yesterday.

(B) Thanks, but I know how to do it.

(C) He can type very fast.

Question
20. Question 20

Select the best response to the question.

Transcript

Our factory makes the best cookies in the city.

(A) A cup of sugar.

(B) He worked an afternoon shift.

(C) Aren't they delicious?

Question
21. Question 21

Select the best response to the question.

Transcript

The fruit market is still selling mangoes, isn't it?

(A) No thanks—I don't need anything.

(B) There's a waiting area in the lobby.

(C) Yes, I bought some there yesterday.

Question
22. Question 22

Select the best response to the question.

Transcript

Why are you staying in the office for lunch?

(A) No, they weren't.

(B) Just a salad and soup, please.

(C) Because it is raining.

Question
23. Question 23

Select the best response to the question.

Transcript

How did the company basketball team play last night?

(A) Sure, I'll have a few.

(B) How can I sign up?

(C) The game was canceled.

Question
24. Question 24

Select the best response to the question.

Transcript

Isn't our department's quarterly report supposed to be sent out today?

(A) No, he drinks coffee.

(B) There's a lot of information to include.

(C) Some office supplies.

Question
25. Question 25

Select the best response to the question.

Transcript

Would you like a copy of the article I mentioned?

(A) No, I'm not.

(B) Yes, I'd appreciate that.

(C) A Thursday morning appointment.

Question
26. Question 26

Select the best response to the question.

Transcript

Did you decide on the design for the new logo?

(A) There are so many good options.

(B) Please adjust that sign by the door.

(C) Maybe he'll arrive today.

Question
27. Question 27

Select the best response to the question.

Transcript

Our bookstore is having a sale today, isn't it?

(A) Sure, you can use my printer.

(B) I really enjoyed that book.

(C) It's only a small discount.

Question
28. Question 28

Select the best response to the question.

Transcript

Why haven't the painters arrived yet?

(A) The keys are in the desk drawer.

(B) No, that's all right.

(C) I heard that traffic is heavy this morning.

Question
29. Question 29

Select the best response to the question.

Transcript

Should I bring some flowers or some food to the party?

(A) He's right down the hall.

(B) Don't you live next to a florist's shop?

(C) A few more hours.

Question
30. Question 30

Select the best response to the question.

Transcript

The meeting can wait until tomorrow.

(A) I'll make sure the room is set up.

(B) Did you bring an umbrella?

(C) No, he wasn't.

Question
31. Question 31

Select the best response to each question.

Transcript

W: Hello, Tariq. Could you do me a favor?

M: Sure—what is it?

W: I'm meeting with the Gerhard Group at ten A.M. for the product pitch, and I need copies of your market analysis report made for each representative.

M: Aren't you at the office right now?

W: Actually, I came in early today, but I couldn't get the copy machine to work.

M: Seriously? We bought it last month!

W: I'm afraid so.

M: I just got off the train. I'll stop at Business Express on McAllister Street and take care of it on my way to the office.

Question
32. What does the woman ask the man to do for her?
33. What does the man say about some equipment?
34. Where is the man?

Select the best response to each question.

Transcript

W: Delton Van Lines. How can I help you?

M: Hello. I'm the office manager at Woodsom Insurance Company. We are relocating to a new office in June and would like to book your services.

W: Certainly! But before we reserve a date for the move, we'll need to come to your current location and estimate the cost of moving your furniture and equipment.

M: We have a staff meeting tomorrow morning, so no one's available to show you around then. But tomorrow afternoon works.

W: Perfect! Our representative can be there at two. I'll just need to know where you're located.

Question
35. Where does the woman most likely work?
36. Why will a representative visit the man's company tomorrow?
37. What information will the man most likely provide next?

Select the best response to each question.

Transcript

M: Doctor MacMillan, I'm calling from the human resources department. I'm in charge of your onboarding, and I wanted to confirm your start date. It's the first of April, right?

W: Right. That's when I'll be joining the scientific research team. And as you probably know, I'm still finishing up a research paper with my current institution.

M: Yes, the director did tell me that. Your contract includes time for you to finish up your previous commitments. I can send it to you this afternoon.

Question
38. What department does the man work in?
39. What kind of work has the woman been hired to do?
40. What will the man send the woman this afternoon?

Select the best response to each question.

Transcript

W1: We've been getting a lot of online orders for our chocolate candies lately. I'm glad to see the increase in orders, but I'm worried about meeting the demands. Are we going to be able to fill and ship all these orders?

M: I think we should hire a few more people to work in the mornings. They could help with packaging and shipping. What do you think, Rebecca?

W2: I agree. I also think that we should ask if our delivery service can pick up our packages twice a day instead of just once a day—maybe every morning and afternoon. I'll call them today.

Question
41. What recently happened at the business?
42. According to the man, what will help the business?
43. Who does Rebecca say she will call today?

Select the best response to each question.

Transcript

W: I spoke to the Mancini brothers. They just shipped our leather order—the hazelnut color. But it'll take a while to arrive. We don't have enough in stock to complete the ten sofa orders that we've received the past few days.

M: What about the local leather supplier that brought us some samples last week? We could ask them whether they have enough for ten sofas.

W: To be honest, I wasn't very impressed with the quality of their leather. I'd rather wait. I'll reach out to the customers about the delay.

Question
44. What do the speakers manufacture?
45. Who does the man suggest contacting?
46. Why is the woman opposed to making a change?

Select the best response to each question.

Transcript

W: Thanks for coming in, Marcos. I just got the results from the consulting firm we hired. They have some ideas about how we can increase sales of our denim blue jeans.

M: I hope so. What does our target audience want?

W: Well, they think it's time we updated our brand with new styles or colors.

M: You know, it takes a lot of effort to develop and launch new styles.

W: Yes. But, if we don't do it, another company will.

M: You're right. I'll ask Junko to come up with some new designs for us to consider.

Question
47. What are the speakers meeting to discuss?
48. What does the man mean when he says, "it takes a lot of effort to develop and launch new styles"?
49. Who most likely is Junko?

Select the best response to each question.

Transcript

M: Hi, Gabriela. Thanks for agreeing to give me the highlights of the budget discussion from the monthly meeting. I'm back from vacation and still catching up.

W: Sure. Here's a copy of the report. Everyone on our organization's board at Tennis United agreed to the fee increase for the tennis camp for young players.

M: Good. And why do we have T-shirts listed as an expense item?

W: Although the next tournament's in the fall, the T-shirts were ordered very early. That way we received half off the price, since the supplier wanted to get rid of his summer inventory.

Question
50. Why did the man miss a meeting?
51. Which sport does the speakers' organization promote?
52. Why were T-shirts ordered early?

Select the best response to each question.

Transcript

W: The first item on today's meeting agenda is our bid to renovate the Morrisville Bridge. Do we have an update on that yet?

M1: Yes—unfortunately we didn't get the contract.

M2: Yes, the only explanation given was that another construction company submitted a proposal with a shorter timeline.

W: So, what do we know about this competitor? Have they worked on other local projects?

M1: The only thing I heard was their name—CDQ Construction Company.

W: Well, I'd like to know more about them. Can you two do some research before our next meeting?

Question
53. What industry do the speakers most likely work in?
54. What is the reason a company did not get a contract?
55. What does the woman ask the men to do?

Select the best response to each question.

Transcript

W: Did you see that the results of last month's employee survey have been compiled? All the staff feedback is available.

M: Yes, and I just finished reviewing the comments.

W: You know, I noticed one recurring complaint. The size of the break room is too small. Perhaps we could enlarge the break room by having the wall taken down between it and the meeting room next door.

M: Well, we do have money available in the budget.

W: Then could you reach out to your contact at the construction company?

M: I can't do it this afternoon, since I need to see a dentist, but I will definitely make the call.

Question
56. What did the company do last month?
57. Why does the man say, "we do have money available in the budget"?
58. What does the man say he has to do this afternoon?

Select the best response to each question.

Transcript

W: Thanks for calling Hang's Metal Recycling Company. How can I help you?

M: Hi. I'm with Shannak Construction Company. We've got a lot of brass metal scrap from a recent remodeling job. Are you currently buying metal scrap?

W: Yes, we are. We currently pay two dollars a pound.

M: Oh, there's another recycling center that pays two dollars and twenty-five cents a pound. Would you be willing to match their price?

W: Yes, we have a price-match guarantee.

M: Great. I'll bring the metal to you this afternoon, then.

Question
59. Where does the woman work?
60. What does the man ask the woman to do?
61. What does the man say he will do this afternoon?

Select the best response to each question.

ETS TOEIC 2026 L&R Test 5 – Image for questions 62–64
Transcript

W: Hi. I just got off the phone with management. They're not happy. The construction of the train tunnel isn't progressing fast enough.

M: Yeah, I'm not surprised. The drilling is done now. The thing is, we can't start installing the support columns until we have all the materials for the concrete.

W: When are the materials going to get here?

M: A week, maybe two.

W: Let's see if the shipment can be expedited. Can you do that?

M: Sure. I'll call the supplier to ask about getting it here sooner.

W: In the meantime, I'm going to write an e-mail to management to explain how we're attempting to resolve the situation.

Question
62. Look at the graphic. Which project phase was just completed?
63. What does the woman ask the man to do?
64. What does the woman intend to do next?

Select the best response to each question.

ETS TOEIC 2026 L&R Test 5 – Image for questions 65–67
Transcript

M: The city just posted its new parking rates, and we need to talk about how they'll affect our restaurant's food delivery service. I'm worried we'll lose money because we'll need to pay more for parking while the delivery driver takes the food to customers.

W: Wow. Parking in our main delivery area is up to fifteen dollars an hour? That is a problem. But offering free delivery attracts a lot of business. What else can we do to lower expenses?

M: We could start using bicycle delivery whenever possible. That should help.

W: Good idea. I'll talk to our drivers to see who's willing to switch to bicycle deliveries for customers nearby. Some people really like the exercise.

Question
65. What type of business do the speakers work for?
66. Look at the graphic. In which area of the city does the business make most of its deliveries?
67. How does the man propose lowering business expenses?

Select the best response to each question.

ETS TOEIC 2026 L&R Test 5 – Image for questions 68–70
Transcript

M: When customers walk into Southern Regional Bank, I want them to feel confident about entrusting their money to us. As I mentioned the last time we met, I'm hoping your interior design firm can give our lobby a more polished, professional look.

W: Our proposal does just that. Here—take a look. The cover page includes a summary of the renovations.

M: Hmm. Do you really think we need skylights? That would be a big expense.

W: There aren't many windows in your lobby, so it's the best way to bring more natural light into the room. Besides, our proposed renovations would actually come in under budget. If you turn to page four, you'll see the cost breakdown.

Question
68. Who most likely is the woman?
69. Look at the graphic. Which step does the man ask about?
70. What will the man most likely do next?

Select the best response to each question.

Transcript

Welcome to the monthly company staff meeting. Before I begin my report on last month's sales figures, I want to congratulate our fantastic IT team! The sales tracking system they built allows us to easily share results with colleagues from other branches. All employees are required to attend a training session on how to use it. A registration link will be sent out this afternoon. Now, let's look at last month's figures. We need to decide if we're ready to expand into more markets.

Question
71. Who most likely is the speaker?
72. Why does the speaker congratulate a team?
73. What are the listeners required to do?

Select the best response to each question.

Transcript

Hello. You've reached the communications team of Business As Usual, the talk show about starting a new business. If you are calling because you'd like to appear on our show, we'd love to hear your story! To record your story idea, please press one. Please note: it is necessary to keep your message under 60 seconds. Submissions that are more than a minute long will not be reviewed. The typical timeline for the review process is two weeks, with longer wait times expected around holidays.

Question
74. What are the listeners invited to do?
75. What guideline does the speaker emphasize?
76. According to the speaker, what may cause a delay?

Select the best response to each question.

Transcript

Welcome to the culinary tour of downtown Springfield. Today, you'll taste a variety of local foods. Normally I'd start by taking you inside Zelda's Bakery to try one of their famous corn muffins, but we have such a large group today. Instead, we're going to head directly to the open-air market. There you'll find a wide selection of the homemade breads, jams, and pastries that we're noted for. After that, we'll head to the original Springfield cornmill, which is still in use today. And remember to keep your tour ticket. It's good for one free entry at the local museum.

Question
77. What is the focus of a tour?
78. What does the speaker imply when she says, "we have such a large group today"?
79. What will a ticket allow the listeners to do?

Select the best response to each question.

Transcript

The Novikov Award is named after Maksim Novikov, the founder of Novikov Aviation. It is given each year to a company that has made outstanding contributions to the aviation industry. The company chosen for the award this year was frustrated by the lack of qualified job applicants and decided to do something about it. Zenith Aviation's apprenticeship program has trained hundreds of workers for careers in aircraft maintenance and repair. Dozens of firms nationwide have copied the program. Before I present the award, please direct your attention to the screen for a video highlighting the program's effectiveness.

Question
80. What industry was the Novikov Award created for?
81. Why was this year's award recipient selected?
82. What does the speaker ask the listeners to do?

Select the best response to each question.

Transcript

Thank you for allowing me the opportunity to speak at this city council meeting. On behalf of the transportation department, I'd like to present a proposal to fund the replacement of all 350 bus-stop shelters in our city. We feel this is a worthwhile investment because the current shelters aren't in good shape. Many of them have cracked glass and broken benches. We want to go with Urban Retreat because its shelters are made of durable materials. While less expensive options are available, its models include a display for advertisements. These shelters could provide the city with a new source of income.

Question
83. Who is the speaker presenting to?
84. What does the speaker say about some existing structures?
85. Why does the speaker say, "its models include a display for advertisements"?

Select the best response to each question.

Transcript

Hi. It's Sarai. I'm calling about the new wallpaper patterns that your team submitted. We all really like the geometric prints. I'm almost certain that all of those will be approved for production in several different color schemes. And the wallpaper patterns for children's rooms are all so imaginative. You have some truly creative people on your design team. However, the animal-themed prints you sent—the thing is, we have a full supply of those in stock. Call me back so we can discuss it.

Question
86. What does the speaker's company sell?
87. Why does the speaker praise the listener's team?
88. Why does the speaker say, "we have a full supply of those in stock"?

Select the best response to each question.

Transcript

In local news, the opening of the Stewart Performing Arts Center tomorrow night has attracted widespread attention. This state-of-the-art center holds three different theaters. The designer won an award for the building's insulated walls. They have rubber material that absorbs sound from the other theaters and nearby trains. On top of this, the interior decoration is magnificent. If you'd like to see some photos, browse upcoming shows, and plan your visit, go to the theater's Web site. We warn you, though—many shows are already sold out!

Question
89. According to the speaker, what will be opening soon?
90. Why did the building's designer win an award?
91. What does the speaker emphasize about upcoming events?

Select the best response to each question.

Transcript

Regular listeners of the Going Electric podcast may be familiar with today's guest because she was on the podcast last year. Dr. Mona Alamri is a leading transportation engineer. In today's episode, she'll be talking about electric ships that can operate with zero emissions. These high-speed ships may completely change the way people and goods are moved along the world's coastlines. But, before I welcome Dr. Alamri, please note there is a change to next month's schedule—most notably, I'll be on vacation for three weeks.

Question
92. Who is Mona Alamri?
93. What is the focus of today's podcast episode?
94. What does the speaker alert the listeners to?

Select the best response to each question.

ETS TOEIC 2026 L&R Test 5 – Image for questions 95–97
Transcript

Good morning, everyone, and welcome to the fifteenth annual Summerhaven Bicycle Race. The profits from this year's race will help our town fix the Grant Park footbridge, which is in serious need of maintenance. Please take a look at the map to familiarize yourselves with the route the cyclists will be taking. Remember, there's a beverage stand located between city hall and the art museum, so you can stay hydrated while you watch the race.

Question
95. Where are the listeners?
96. What will proceeds from the event support?
97. Look at the graphic. On which street does the speaker say the listeners can find a beverage stand?

Select the best response to each question.

ETS TOEIC 2026 L&R Test 5 – Image for questions 98–100
Transcript

In today's meeting, we'll discuss where we are in our software development process for Universal Banking. In-depth user research will help us create a better online banking application. Sarai will start by telling us about her research into Universal Banking's target customers. What features do they need in a banking app, and how comfortable are they with technology? But before Sarai begins her presentation, let me remind you that as summer begins next week, so do summer hours. You'll be able to stop working at 2:00 o'clock on Friday afternoons, so we'll be moving our regular meeting to Friday mornings.

Question
98. What industry is the mobile app intended for?
99. Look at the graphic. Which stage of market research will Sarai talk about?
100. What will begin next Friday?

Select the best answer to complete the sentence.

Question
101. Mr. Choi, who recently joined the advisory board, is an experienced accountant _____ investor.

Select the best answer to complete the sentence.

Question
102. The first 150 visitors to the new fitness park will each receive a complimentary water _____.

Select the best answer to complete the sentence.

Question
103. Operating instructions for the printer will be e-mailed to employees _____.

Select the best answer to complete the sentence.

Question
104. Dozens of _____ customers have posted positive reviews of Stellenbosch Cycle Works.

Select the best answer to complete the sentence.

Question
105. Ms. Lim's best-selling novel has been _____ praised.

Select the best answer to complete the sentence.

Question
106. The marketing manager, Ms. Abyola, plans to meet with the press following _____ meeting with the vice president.

Select the best answer to complete the sentence.

Question
107. Last weekend, Terriville Community Center held a _____ game night for neighborhood children.

Select the best answer to complete the sentence.

Question
108. Mr. Lenthe will distribute _____ of the workshop agenda to all managers by Tuesday morning.

Select the best answer to complete the sentence.

Question
109. Employees are eligible for more vacation time _____ they have been employed for five years.

Select the best answer to complete the sentence.

Question
110. Managers at Afton Accounting are urged to provide _____ feedback to employees on a regular basis.

Select the best answer to complete the sentence.

Question
111. Many farmers markets operate on a seasonal _____, opening in spring and closing in late autumn.

Select the best answer to complete the sentence.

Question
112. _____ in the housing market has continued to drag down real estate profits.

Select the best answer to complete the sentence.

Question
113. The sudden merger of Alvy Brothers and Craford Enterprises _____ most financial analysts.

Select the best answer to complete the sentence.

Question
114. Of all the mistakes people make in the office, not proofreading their e-mails is one of the _____.

Select the best answer to complete the sentence.

Question
115. Cayfair Global's _____ mission is to transport and deliver client goods in a timely manner.

Select the best answer to complete the sentence.

Question
116. The department supervisor is _____ for ensuring that all safety gear is stowed properly at the end of the shift.

Select the best answer to complete the sentence.

Question
117. A three-year project deepened the _____, allowing it to accommodate the largest cargo ships.

Select the best answer to complete the sentence.

Question
118. The experiment's initial results were _____ different from what was expected.

Select the best answer to complete the sentence.

Question
119. _____ critical reviews, the movie was a great success at the box office.

Select the best answer to complete the sentence.

Question
120. The spray-on sealant _____ as a protective layer that keeps your tiles from getting scratched.

Select the best answer to complete the sentence.

Question
121. The contract for the renovation of the park will not be awarded _____ all bids have been submitted.

Select the best answer to complete the sentence.

Question
122. A recent study showed that substituting refined sugars with maple syrup may have some important _____ benefits.

Select the best answer to complete the sentence.

Question
123. Margie Fung was _____ the winners at Sternetz Institute's art competition.

Select the best answer to complete the sentence.

Question
124. Posting updates too infrequently on social media can cause small businesses _____ by their customers.

Select the best answer to complete the sentence.

Question
125. Ideal for conference rooms, our soundproof panels have been specially designed to _____ unwanted background noise.

Select the best answer to complete the sentence.

Question
126. Mr. Sato will call into the meeting _____ the hotel's wireless network.

Select the best answer to complete the sentence.

Question
127. Not only has Mr. Ogbu _____ worked on the project, but he has also trained Ms. Jeong to continue the work.

Select the best answer to complete the sentence.

Question
128. Belker Auto offers a ten-year warranty for _____ who want greater peace of mind.

Select the best answer to complete the sentence.

Question
129. After months of planning, the Lanton Bookstore school reading program will finally _____ in October.

Select the best answer to complete the sentence.

Question
130. Independent consultants can be a valuable source of _____ advice to new entrepreneurs.

Select the best answer to complete the text.

To: Creative Team
From: Camille Patel
Date: December 9
Re: Colleague departure

Dear Team Members,

As many of you have recently learned, Claudia Hoffman will end her tenure as art director on Monday, December 30. After ten years in this ---[131]---, she will be taking on a new professional challenge in Paris. ---[132]---, she will join the leadership team at a top advertising agency. Marcos Molina from Spencer Design will become our new art director. ---[133]---.

I would like to personally thank Ms. Hoffman for her tremendous leadership. She ---[134]--- a key factor in our agency's success. Please join me in celebrating her achievements at a farewell dinner after work hours on Friday, December 27. The details will be forthcoming.

Sincerely,

Camille Patel
Human Resources Officer

Question
131. Question 131
132. Question 132
133. Question 133
134. Question 134

Select the best answer to complete the text.

The Tominos Team Leadership Seminar

Your success ---[135]--- a team leader depends on your ability to consistently inspire your team members to perform at the highest level. Good leaders know how to find viable solutions to workplace problems and implement them accordingly. ---[136]---. How can you gain these skills?

In this seminar, you ---[137]--- how to better align your team members' performance with your organization's goals. ---[138]--- in the seminar acquire proven tools and techniques for successfully directing a team in today's fast-paced business environment.

Question
135. Question 135
136. Question 136
137. Question 137
138. Question 138

Select the best answer to complete the text.

To: Kana Inoue <kana.inoue@mymail.co.uk>
From: Brian Halstan <bhalstan@impressionise.co.uk>
Date: 9 May
Subject: Free consultation offer

Dear Ms. Inoue,

I am writing on behalf of Impressionise. We are a design firm specialising in medical facilities: waiting rooms, offices, and examination and therapy rooms. Our research indicates that you are planning to open a physiotherapy practice in Queen's Point ---[139]--- the next few months. No doubt, you want your facilities to be comfortable and calming while enhancing your professional practice and conforming to your brand image. ---[140]---. We would love to work with you to create an inviting ---[141]--- that you can be proud of. You can view photographs of our ---[142]--- projects at www.impressionise.co.uk/portfolio. If interested, please reply to this e-mail to schedule a free consultation.

Sincerely,

Brian Halstan, Sales Manager
Impressionise

Question
139. Question 139
140. Question 140
141. Question 141
142. Question 142

Select the best answer to complete the text.

Digital Chicory is a monthly magazine that provides resources and tutorials for Web designers. Digital Chicory accepts informative and well-written articles of 800 to 1,200 words. ---[143]---. If you have an idea for an article, please send your pitch to writer@digitalchicory.org. ---[144]---, be sure to spend some time reading our publication so that you can develop an understanding of our audience and general writing style. ---[145]--- respond promptly to article proposals, which should be submitted as single-page outlines. Full-length ---[146]--- are typically discouraged at the proposal stage. However, if you are a new writer for our magazine, please include samples of previously published writing.

Question
143. Question 143
144. Question 144
145. Question 145
146. Question 146

Select the best answer for each question.

Your Business Gets Noticed When You Advertise Here!

Prime advertising space is available with sizes ranging from a quarter column to a full page. The Clearpoint Times reaches thousands of your neighbors each week. Use the Clearpoint Times to spread the word about your business. It works! For rates and additional information, call us at 515-555-0130.

Question
147. What is the main purpose of the information?
148. What is suggested about the Clearpoint Times ?

Select the best answer for each question.

To: Donna Witt <d.witt@seemail.net>; Jack Witt <j.witt@seemail.net>
From: David Paltz <dpaltz@emeraldglen.com>
Date: August 5
Subject: Barkley Drive patio project

Hello, Donna and Jack,

I am just checking in as I finalize my schedule for the upcoming months. I would like to schedule a time to revisit your property and discuss your landscaping project in more detail. To get started, it would be helpful if the two of you could brainstorm some of your design expectations and overall vision for the project. Your ideas will help me better determine the materials and time needed. I can then give a more accurate price estimate.

David Paltz
Emerald Glen Landscaping

Question
149. What is the purpose of the e-mail?
150. What does Mr. Paltz ask Mr. and Ms. Witt to do?

Select the best answer for each question.

Cavalina Hotel
Blue Globe Magazine's "Best Hotel" Award Winner!

Cavalina Hotel is a breathtaking sanctuary where guests can escape the hectic bustle of city life. Located 50 kilometers from the international airport in Jeel City, the hotel faces the beautiful Sea Mariner Bay. Windsurfing, paddleboarding, and several hiking and biking trails are all a short walk from our front door. Our knowledgeable staff are happy to arrange a kayaking excursion or a fishing trip to one of the nearby lakes. After a good night's sleep in one of our comfortable rooms, you'll be eager to explore the region right after breakfast!

Property Amenities: free parking, swimming pool, bicycle rental, fitness center, two restaurants

Room Types: single room, two-room suite with balcony, two-room suite with kitchen

Question
151. For whom is the advertisement most likely intended?
152. What is suggested about some of the rooms at Cavalina Hotel?

Select the best answer for each question.

Paul Cho (9:47 A.M.)
Hi, Marisol. I wanted to let you know that I was talking to the director of Yadav Digital Marketing, Elise Mayer. There's an open position there, and I mentioned you. She says you should definitely apply.

Marisol Rosetti (9:49 A.M.)
That's wonderful to hear! Thanks for passing my name along.

Paul Cho (9:50 A.M.)
I know you'd be a great fit. You check all the boxes.

Marisol Rosetti (9:51 A.M.)
Do you think Ms. Mayer would want to see a cover letter in addition to my résumé?

Paul Cho (9:52 A.M.)
I wouldn't bother. Elise and I have been friends for years. Just make sure your résumé is up to date and reflects your relevant experience.

Marisol Rosetti (9:53 A.M.)
I'll do that. Thank you so much, Paul. I really appreciate it!

Question
153. At 9:50 A.M., what does Mr. Cho most likely mean when he writes, "I know you'd be a great fit"?
154. What is indicated about Mr. Cho?

Select the best answer for each question.

Product Launch Delayed

Covered Bridge Industries has delayed the launch of its new Balmy Breeze soft drink. The company had planned to release the product in June to take advantage of the higher sales demand during the summer months. The company said the delay was caused by a shortage of one of the drink's main components, mango extract, which led to the postponement of quality testing until August.

Covered Bridge now hopes to complete all quality testing by November so that it can launch the product the following month. While sales will likely be weaker than originally hoped, the company will promote Balmy Breeze as an excellent choice for winter holiday celebrations.

Question
155. What kind of company most likely is Covered Bridge Industries?
156. Why did the leaders of Covered Bridge Industries not follow their original plan?
157. During what month will Covered Bridge Industries most likely launch a new product?

Select the best answer for each question.

MEMO

From: Leah Achen, Head of Technology Resources
To: All Employees
Date: June 28
Subject: Video-editing software change

Effective July 20, employees will no longer have access to the Zipvid app for creating animated videos. — [1] —. We will instead be using Curtain Call, which we trust will prove to be a more reliable program that is less likely to crash. — [2] —. Employees who need to convert their videos from the format Zipvid uses to a format compatible with Curtain Call should install the converter utility to their work computers. This utility can be found in our company's online software library. — [3] —. For assistance with this process, please contact Manuel Costa in Technology Support. — [4] —.

Question
158. Why is the Zipvid app no longer being used?
159. According to the memo, what can Mr. Costa help employees do?
160. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "It has already been installed on all work computers, so you can begin using it immediately."

Select the best answer for each question.

Local Businesses Thriving

GREENWOOD (July 6)—Why a particular business succeeds is often a mystery, but a couple of local shops appear to have learned the secret. Two years after opening their doors, A Thousand Stories and Rosier's Garden Center are flourishing.

"There was a lot of trial and error at the outset, but we finally figured it out," said Liz Ohtani, who, together with Sandra Rivera, owns A Thousand Stories. "I manage the stock, and Sandra handles the public-facing part, including special events with authors."

Ms. Rivera added, "We make a fantastic team. But I think our strongest asset is our supportive neighborhood. People here love books and reading, and they visit us regularly. We also have an active social media presence, and that helps too."

Louie Rosier, owner of Rosier's Garden Center, agreed that getting a business up and running takes effort and patience.

Mr. Rosier, whose store specializes in native plants and flowers, admitted that his first year with the garden center was tough. He recalled, "It took a long time to turn a profit. Sometimes I considered shutting it all down and going back to my former job."

Despite the difficult start, Mr. Rosier persevered. Now that the business is doing well, he is exploring opening another store.

"I'd like to reach customers beyond the Greenwood area," he said. "I'm currently looking at Morganville to see if that would be the best location for a second store."

Question
161. What type of business do Ms. Ohtani and Ms. Rivera most likely operate?
162. What is one similarity between A Thousand Stories and Rosier's Garden Center?
163. The word "turn" in paragraph 5, line 4, is closest in meaning to
164. According to the article, what will Mr. Rosier most likely do soon?

Select the best answer for each question.

Important Information Regarding Employee Safety

All employees are expected to follow the guidelines in the employee manual as well as posted safety rules. Certain jobs require employees to follow the additional safety guidelines provided by their supervisors. Because we take safety seriously, we urge any employee who becomes aware of a breach of these protocols to contact a supervisor or the safety coordinator. Further, any employee who has concerns about these protocols or would like to propose additional measures should contact the safety coordinator directly.

Additionally, contact information for employees who are trained in first aid can be found in the employee manual. Free first aid training and certification are available twice yearly to all employees. For more information about when trainings are held, please contact Lynn Schneider at lschneider@rinckindustry.com.

Question
165. What responsibility of a supervisor is mentioned in the notice?
166. The word "measures" in paragraph 1, line 6, is closest in meaning to
167. According to the notice, why should employees contact Ms. Schneider?

Select the best answer for each question.

Dora County Department of Transportation
Division of Administrative Services

HIGHWAY SUPERVISOR

The highway supervisor oversees all tasks related to the construction and maintenance of road-related structures throughout Dora County, including creating work objectives for all emergency program activities. Key responsibilities include the organization of all snow-removal operations and construction projects. — [1] —. Therefore, the supervisor must also be able to perform construction and maintenance work as needed and possess an appropriate level of skill in operating the relevant equipment.

— [2] —. The supervisor assists in the hiring and training of subordinates and works with division leaders to conduct evaluations and yearly performance reviews of crew members. Crucially, the supervisor instructs crew members in safety procedures and monitors the safety of works in progress. The supervisor informs the division director of major personnel problems; the director will recommend an appropriate course of action in all instances. — [3] —. Significant concerns raised by employees are brought to the attention of division leaders by the supervisor, who functions as a liaison between crew members and the Division of Administrative Services.

Managing the division's designated budget is a critical aspect of the position. The supervisor shows proficiency in the use of computers to keep track of the budget each month. — [4] —. The supervisor prepares expenditure reports and time sheets as well as statistical and narrative reports related to maintenance and repair activities, being sure to record the amount of time, number of employees, and materials used for each activity.

Question
168. What is suggested about Dora County?
169. According to the job description, what should the highway supervisor do if a serious problem with a crew member arises?
170. What is NOT a responsibility of the highway supervisor?
171. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "The position features several duties related to staff management."

Select the best answer for each question.

Marcus Gollancz (3:18 P.M.)
Jennifer, can you be at the Browns' house at 7:00 A.M. tomorrow to remove the furnace ductwork? Arthur's foundation-repair crew will need to access that area of the crawl space under the house.

Jennifer Kaluza (3:20 P.M.)
OK, it should take me about an hour. That's 210 Leon Drive, right?

Marcus Gollancz (3:20 P.M.)
That's right.

Arthur Gruyter (3:21 P.M.)
My crew will be there to start work shortly after 8:00 A.M. tomorrow. Our work patching and waterproofing the foundation will likely take three or four days. It's an unusually large job.

Jennifer Kaluza (3:22 P.M.)
So, when would you like me to come back to reinstall the ductwork?

Marcus Gollancz (3:23 P.M.)
The Browns are away on vacation, so I think Friday afternoon should be fine.

Jennifer Kaluza (3:23 P.M.)
I'm scheduled to work at Mr. Amadi's apartment on Friday—can the Browns' ductwork wait until Monday?

Marcus Gollancz (3:24 P.M.)
Sure. Early on Monday would work.

Jennifer Kaluza (3:25 P.M.)
You got it, Marcus.

Question
172. What is the purpose of the conversation?
173. What can be concluded about 210 Leon Drive?
174. What is suggested about the members of Mr. Gruyter's work crew?
175. At 3:25 P.M., what does Ms. Kaluza most likely mean when she writes, "You got it"?

Select the best answer for each question.

Passage 1

https://www.jjshomeandgarden.com/cementmixers

JJ's Home and Garden Suppliers
Cement Mixers

Model: HCC-TX | Name: Easy Star | Description: • 2 cubic feet, 1 hp • In-store pickup only | Price: $189

Model: CVY-XU | Name: Mr. Buddy* | Description: • 2 cubic feet, 5 hp • Delivery only, 1–2 weeks | Price: $359

Model: PIT-RX | Name: Concretizer | Description: • 4 cubic feet, 3 hp • In-store pickup and 5-day delivery | Price: $499

Model: HTK-LM | Name: Big Mix | Description: • 5 cubic feet, 5 hp • In-store pickup only | Price: $629

Model: PPP-HT | Name: Max for Pros | Description: • 6 cubic feet, 7 hp • Delivery only, 2–4 weeks | Price: $949

*Out of stock until July 26

Passage 2

To: Customer Service <customerservice@jjshomeandgarden.com>
From: Marshall Weaver <mweaver01@gomail.net>
Date: June 25
Subject: Delayed order

Dear Customer Service Representative:

I received a confirmation e-mail on June 15 that my 4-cubic-foot cement mixer would be delivered one week ago from JJ's Home and Garden Suppliers. I have a small business and am dependent on my equipment. I have not yet received the product, and I have already left several unanswered phone messages. If the cement mixer is not at my business by the end of the day today, I can still pick it up at either the New Gralen or the Paloner store if I have to, as I need it for a job tomorrow afternoon. If one is not available by tomorrow, I ask that you cancel my order and provide me with a full refund. I will instead buy a Mr. Buddy from Alliance Hardware Store, a small, local store where it is currently in stock (and at your same price).

Please advise me on the status of my order immediately. I hope that my order with you will arrive today and that no further action will be needed by either of us.

Sincerely,

Marshall Weaver

Question
176. What is indicated on the Web page?
177. What item did Mr. Weaver order from JJ's Home and Garden Suppliers?
178. In the e-mail, the word "full" in paragraph 1, line 7, is closest in meaning to
179. What is suggested about JJ's Home and Garden Suppliers?
180. What is the cost of a model CVY-XU cement mixer at Alliance Hardware Store?

Select the best answer for each question.

Passage 1

https://www.collingswoodglobal.com/about

Home | About | Services | Contact Us

The international trade business can be complicated, especially if you are unfamiliar with the steps and documentation involved. Guidelines vary from country to country, and special licenses and permits may be needed.

Let the experienced consultants at Collingswood Global help! First, you will complete our short questionnaire about your business. Once we assess your needs, we will match you with one of our team members, listed below.

• Margaret Giordano: agricultural products
• Jonah Woodrow: household appliances
• Felicity Wong: precious stones
• Malik Fadel: automotive parts

We offer a single introductory session for $329 per hour. Your consultant will determine the rates for any subsequent sessions based on your needs. If you would like to receive guidance regularly, you would pay a monthly retainer at a cost to be negotiated during the introductory session.

Passage 2

E-Mail Message

To: contact@collingswoodglobal.com
From: Sanjeev Yadav <sanjeev.yadav@isvaraniltd.com>
Date: December 12
Subject: Preconsultation questionnaire follow-up

To Whom It May Concern:

I filled out the questionnaire on your Web page, but I am not sure that my form went through. I never got a confirmation e-mail. As I mentioned in the form, we are a five-year-old company specializing in high-end washers and dryers. We sell our machines to stores all along the East Coast of the United States and are well-informed about domestic cargo procedures. However, we want to venture into international trade, particularly throughout Europe, and we would like ongoing support in this endeavor. Please contact me to discuss Isvarani Ltd.'s needs in more detail.

Many thanks,

Sanjeev Yadav, Owner, Isvarani Ltd.

Question
181. What does the Web page indicate about guidelines for international trade?
182. What does the Web page mention about the cost of a monthly retainer?
183. Why does Mr. Yadav provide information about his company in the e-mail?
184. Who will Mr. Yadav most likely work with?
185. What is mentioned in the e-mail about Isvarani Ltd.?

Select the best answer for each question.

Passage 1

Customers' Corner

Customers' Corner is a recurring feature in Atlas Financial Review (AFR) about customer-centric trends in Africa's banking industry. This installment of the series discusses Sonfaya Mutual's business advantage savings account (BASA).

Sonfaya Mutual's BASA has an annual percentage yield of 2.2 percent, which is 1.6 percent higher than the yield of the business savings account offered by its nearest competitor. Moreover, it comes with a range of customer privileges, including yearly tax preparation with a certified tax accountant, one-on-one consultations with a dedicated account manager, and financial education programmes, both in-person and online. Except for the assistance with tax paperwork, these offerings are provided at no expense to BASA holders.

A minimum deposit of FRW 100,000 is required to open a BASA, while a monthly administration fee of FRW 1,500 is charged. For new BASA holders, the monthly cost is waived for the first six months. For more details, go to www.sonfayamutual.com/basa.

Sonfaya Mutual is headquartered in Kigali, Rwanda, with offices in the countries of Tanzania, Uganda, and Zambia. An in-depth article about Sonfaya Mutual's origins, growth, and milestones was published in AFR's January issue. Previous issues are at www.atlasfinancialreview.com/archives. Send questions about archived matters to archivist@atlasfinancialreview.com.

Passage 2

To: archivist@atlasfinancialreview.com
From: ochabinga@mesuradobankofliberia.com.lr
Date: 1 November
Subject: Missing AFR issue

To Whom It May Concern:

I read the article on Sonfaya Mutual's BASA in the most recent issue of AFR with interest. Subsequently, I visited your Web site, looking for the previous AFR issue referenced in the article. Unfortunately, I could not locate it on the archival page. Please advise on how I can obtain that back issue.

Sincerely,

Odette Chabinga
Vice President, Mesurado Bank of Liberia

Passage 3

23 November

Ms. Julienne Nirere
B.P. 2581
KIGALI

Dear Ms. Nirere,

Thank you for being a valued checking account holder with Sonfaya Mutual for fifteen years. We are, furthermore, pleased that you strengthened your relationship with us by opening a business advantage savings account (BASA).

Your checking and savings accounts are now joined, enabling you to transfer money from one account to the other online. Moreover, if you wish to withdraw funds from your BASA, you can use your debit card at any of our ATMs.

Finally, our recently launched online stock-trading platform, available to you at no charge, is excellent for allowing investors to manage their finances at their own pace. Contact our Wealth Management Department for details.

Sincerely,

Philbert Akamanzi
Philbert Akamanzi, Senior Accounts Manager

Question
186. What is mentioned about Sonfaya Mutual's financial education programs?
187. What is indicated in the article about Sonfaya Mutual?
188. Why is Ms. Chabinga looking for a previous AFR issue?
189. What is suggested about Ms. Nirere?
190. What is a purpose of the letter?

Select the best answer for each question.

Passage 1

To: Valley Road Bed and Breakfast <info@valleyroadbandb.com>
From: Maya Rodriguez <m.rodriguez@intermountaingraphics.com>
Date: March 30
Subject: Breakfast schedule

Hello,

I have a reservation to stay at your bed and breakfast next week. I wanted to inquire about breakfast times. I need to leave before 7 A.M. on Saturday morning, April 11, for my conference at the Ivor Hotel and Conference Center. Will breakfast be available before then? If not, what restaurants near the conference would you recommend that would be open at that time?

Sincerely,

Maya Rodriguez

Passage 2

Intermountain Graphics Travel Expense Reimbursement Form

All Intermountain Graphics employees who travel on official company business must fill out a Travel Expense Reimbursement Form and upload their receipts within 30 days of travel in TravelNow, our electronic travel reimbursement system. All forms must be approved and signed by the employee's department manager.

Employee: Maya Rodriguez | Date: April 28
Purpose of Trip: To attend the Digital Graphic Designers Conference

Date: April 10 | Category: Transportation | Description: Flight to/from San Jose International Airport | Total: $230.00
Date: April 10 | Category: Transportation | Description: Taxi to Valley Road Bed and Breakfast | Total: $31.00
Date: April 11 | Category: Transportation | Description: Taxi to the Ivor Hotel and Conference Center | Total: $22.50
Date: April 11 | Category: Meals | Description: Breakfast at Eileen's Diner | Total: $23.85
Date: April 11 | Category: Other | Description: Conference Registration | Total: $175.00
Date: April 11 | Category: Meals | Description: Dinner at Antonio's | Total: $48.67
Date: April 12 | Category: Lodging | Description: Valley Road Bed and Breakfast, two nights | Total: $299.00
Date: April 12 | Category: Transportation | Description: Taxi to the San Jose International Airport | Total: $31.00
Total amount to be reimbursed: $861.02

Approved by: Eun Park | Signature: Eun Park

Passage 3

Eileen's Diner
Located in the Ivor Hotel and Conference Center

Family-owned and operated for over two decades!
1000 Mission Rico Blvd.
Santa Clara, CA 95054
(408) 555-0126

Saturday, April 11, 6:46 A.M.

Breakfast Sandwich $14.99
Coffee $3.50
Subtotal $18.49
Tax $1.11
Total owed: $19.60
Tip $4.25
Total paid: $23.85

Credit Card: XXXXXXXXXXXX5348
Customer Name: Maya Rodriguez
***Customer Copy***

Question
191. What can be concluded about Valley Road Bed and Breakfast?
192. According to the form, what are employees expected to do?
193. What is most likely true about the Digital Graphic Designers Conference?
194. Based on the form, what is true about Ms. Park?
195. What is indicated on the receipt about Eileen's Diner?

Select the best answer for each question.

Passage 1

To: Jae-Jun Nahm
From: Stacy Landon
Date: May 4
Subject: Quinar 5000

Jae-Jun,

The Quinar 5000 in Building F is not working properly. It does not run at a steady speed and requires constant attention from line workers. It was checked at the monthly inspection and received an acceptable rating. However, it is now slowing production throughout Building F. I believe it may fail completely unless it is looked at very soon.

Please send a technician to check it as soon as possible, since the production schedule will likely need to be adapted because of downtime during the service visit.

Thank you.

Stacy Landon
Production Manager

Passage 2

To: Stacy Landon
Cc: Alex Nadiner
From: Jae-Jun Nahm
Date: May 4
Subject: RE: Quinar 5000

Stacy,

Unfortunately, our internal equipment repair schedule is beyond capacity, so I am bringing on some new technicians next week. Meanwhile, I have authorized Konner Services to send one of their technicians to inspect the machine and make any necessary repairs. We have used this company before, and they are excellent. They will send someone tomorrow between 1:00 and 2:00 P.M. They informed me that the equipment may be down for up to two hours because of testing. Since I know there is a large shipment of product due to Altran Motors next week, I took the liberty of copying Alex Nadiner, who may need to assign some line workers to put in overtime to make up for the delay.

Jae-Jun Nahm
Director of Maintenance

Passage 3

Konner Services Inspection and Repair Report

Machine: Quinar 5000
Location: Haverford Industries, 837 West Lorrie Street, Building F
Date of inspection: May 5
Labor charges: 2.5 hours

Results:
Test 102: Acceptable
Test 393: Cleaning needed
Test 477: Faulty Baum X33 main switch
Test 488: Worn belts and hoses
Fluid levels: Good
Gauges: Good

Comments: The technician cleaned the machinery and replaced the malfunctioning switch. However, the belts and hoses should be replaced soon, which will require shutting down the line for about four hours. The line manager has been advised of this situation so that personnel can be reassigned accordingly during this repair.

Question
196. What is the purpose of the first e-mail?
197. What has Mr. Nahm decided to do to solve the problem in Building F?
198. Who most likely is Mr. Nadiner?
199. What company does Ms. Landon most likely work for?
200. Based on the report, what test resulted in the replacement of a machine part?

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