ETS TOEIC 2026 L&R Test 5 (Online Test)

To: Creative Team
From: Camille Patel
Date: December 9
Re: Colleague departure

Dear Team Members,

As many of you have recently learned, Claudia Hoffman will end her tenure as art director on Monday, December 30. After ten years in this ---[131]---, she will be taking on a new professional challenge in Paris. ---[132]---, she will join the leadership team at a top advertising agency. Marcos Molina from Spencer Design will become our new art director. ---[133]---.

I would like to personally thank Ms. Hoffman for her tremendous leadership. She ---[134]--- a key factor in our agency's success. Please join me in celebrating her achievements at a farewell dinner after work hours on Friday, December 27. The details will be forthcoming.

Sincerely,

Camille Patel
Human Resources Officer

The Tominos Team Leadership Seminar

Your success ---[135]--- a team leader depends on your ability to consistently inspire your team members to perform at the highest level. Good leaders know how to find viable solutions to workplace problems and implement them accordingly. ---[136]---. How can you gain these skills?

In this seminar, you ---[137]--- how to better align your team members' performance with your organization's goals. ---[138]--- in the seminar acquire proven tools and techniques for successfully directing a team in today's fast-paced business environment.

To: Kana Inoue <kana.inoue@mymail.co.uk>
From: Brian Halstan <bhalstan@impressionise.co.uk>
Date: 9 May
Subject: Free consultation offer

Dear Ms. Inoue,

I am writing on behalf of Impressionise. We are a design firm specialising in medical facilities: waiting rooms, offices, and examination and therapy rooms. Our research indicates that you are planning to open a physiotherapy practice in Queen's Point ---[139]--- the next few months. No doubt, you want your facilities to be comfortable and calming while enhancing your professional practice and conforming to your brand image. ---[140]---. We would love to work with you to create an inviting ---[141]--- that you can be proud of. You can view photographs of our ---[142]--- projects at www.impressionise.co.uk/portfolio. If interested, please reply to this e-mail to schedule a free consultation.

Sincerely,

Brian Halstan, Sales Manager
Impressionise

Digital Chicory is a monthly magazine that provides resources and tutorials for Web designers. Digital Chicory accepts informative and well-written articles of 800 to 1,200 words. ---[143]---. If you have an idea for an article, please send your pitch to writer@digitalchicory.org. ---[144]---, be sure to spend some time reading our publication so that you can develop an understanding of our audience and general writing style. ---[145]--- respond promptly to article proposals, which should be submitted as single-page outlines. Full-length ---[146]--- are typically discouraged at the proposal stage. However, if you are a new writer for our magazine, please include samples of previously published writing.

Your Business Gets Noticed When You Advertise Here!

Prime advertising space is available with sizes ranging from a quarter column to a full page. The Clearpoint Times reaches thousands of your neighbors each week. Use the Clearpoint Times to spread the word about your business. It works! For rates and additional information, call us at 515-555-0130.

To: Donna Witt <d.witt@seemail.net>; Jack Witt <j.witt@seemail.net>
From: David Paltz <dpaltz@emeraldglen.com>
Date: August 5
Subject: Barkley Drive patio project

Hello, Donna and Jack,

I am just checking in as I finalize my schedule for the upcoming months. I would like to schedule a time to revisit your property and discuss your landscaping project in more detail. To get started, it would be helpful if the two of you could brainstorm some of your design expectations and overall vision for the project. Your ideas will help me better determine the materials and time needed. I can then give a more accurate price estimate.

David Paltz
Emerald Glen Landscaping

Cavalina Hotel
Blue Globe Magazine's "Best Hotel" Award Winner!

Cavalina Hotel is a breathtaking sanctuary where guests can escape the hectic bustle of city life. Located 50 kilometers from the international airport in Jeel City, the hotel faces the beautiful Sea Mariner Bay. Windsurfing, paddleboarding, and several hiking and biking trails are all a short walk from our front door. Our knowledgeable staff are happy to arrange a kayaking excursion or a fishing trip to one of the nearby lakes. After a good night's sleep in one of our comfortable rooms, you'll be eager to explore the region right after breakfast!

Property Amenities: free parking, swimming pool, bicycle rental, fitness center, two restaurants

Room Types: single room, two-room suite with balcony, two-room suite with kitchen

Paul Cho (9:47 A.M.)
Hi, Marisol. I wanted to let you know that I was talking to the director of Yadav Digital Marketing, Elise Mayer. There's an open position there, and I mentioned you. She says you should definitely apply.

Marisol Rosetti (9:49 A.M.)
That's wonderful to hear! Thanks for passing my name along.

Paul Cho (9:50 A.M.)
I know you'd be a great fit. You check all the boxes.

Marisol Rosetti (9:51 A.M.)
Do you think Ms. Mayer would want to see a cover letter in addition to my résumé?

Paul Cho (9:52 A.M.)
I wouldn't bother. Elise and I have been friends for years. Just make sure your résumé is up to date and reflects your relevant experience.

Marisol Rosetti (9:53 A.M.)
I'll do that. Thank you so much, Paul. I really appreciate it!

Product Launch Delayed

Covered Bridge Industries has delayed the launch of its new Balmy Breeze soft drink. The company had planned to release the product in June to take advantage of the higher sales demand during the summer months. The company said the delay was caused by a shortage of one of the drink's main components, mango extract, which led to the postponement of quality testing until August.

Covered Bridge now hopes to complete all quality testing by November so that it can launch the product the following month. While sales will likely be weaker than originally hoped, the company will promote Balmy Breeze as an excellent choice for winter holiday celebrations.

MEMO

From: Leah Achen, Head of Technology Resources
To: All Employees
Date: June 28
Subject: Video-editing software change

Effective July 20, employees will no longer have access to the Zipvid app for creating animated videos. — [1] —. We will instead be using Curtain Call, which we trust will prove to be a more reliable program that is less likely to crash. — [2] —. Employees who need to convert their videos from the format Zipvid uses to a format compatible with Curtain Call should install the converter utility to their work computers. This utility can be found in our company's online software library. — [3] —. For assistance with this process, please contact Manuel Costa in Technology Support. — [4] —.

Local Businesses Thriving

GREENWOOD (July 6)—Why a particular business succeeds is often a mystery, but a couple of local shops appear to have learned the secret. Two years after opening their doors, A Thousand Stories and Rosier's Garden Center are flourishing.

"There was a lot of trial and error at the outset, but we finally figured it out," said Liz Ohtani, who, together with Sandra Rivera, owns A Thousand Stories. "I manage the stock, and Sandra handles the public-facing part, including special events with authors."

Ms. Rivera added, "We make a fantastic team. But I think our strongest asset is our supportive neighborhood. People here love books and reading, and they visit us regularly. We also have an active social media presence, and that helps too."

Louie Rosier, owner of Rosier's Garden Center, agreed that getting a business up and running takes effort and patience.

Mr. Rosier, whose store specializes in native plants and flowers, admitted that his first year with the garden center was tough. He recalled, "It took a long time to turn a profit. Sometimes I considered shutting it all down and going back to my former job."

Despite the difficult start, Mr. Rosier persevered. Now that the business is doing well, he is exploring opening another store.

"I'd like to reach customers beyond the Greenwood area," he said. "I'm currently looking at Morganville to see if that would be the best location for a second store."

Important Information Regarding Employee Safety

All employees are expected to follow the guidelines in the employee manual as well as posted safety rules. Certain jobs require employees to follow the additional safety guidelines provided by their supervisors. Because we take safety seriously, we urge any employee who becomes aware of a breach of these protocols to contact a supervisor or the safety coordinator. Further, any employee who has concerns about these protocols or would like to propose additional measures should contact the safety coordinator directly.

Additionally, contact information for employees who are trained in first aid can be found in the employee manual. Free first aid training and certification are available twice yearly to all employees. For more information about when trainings are held, please contact Lynn Schneider at lschneider@rinckindustry.com.

Dora County Department of Transportation
Division of Administrative Services

HIGHWAY SUPERVISOR

The highway supervisor oversees all tasks related to the construction and maintenance of road-related structures throughout Dora County, including creating work objectives for all emergency program activities. Key responsibilities include the organization of all snow-removal operations and construction projects. — [1] —. Therefore, the supervisor must also be able to perform construction and maintenance work as needed and possess an appropriate level of skill in operating the relevant equipment.

— [2] —. The supervisor assists in the hiring and training of subordinates and works with division leaders to conduct evaluations and yearly performance reviews of crew members. Crucially, the supervisor instructs crew members in safety procedures and monitors the safety of works in progress. The supervisor informs the division director of major personnel problems; the director will recommend an appropriate course of action in all instances. — [3] —. Significant concerns raised by employees are brought to the attention of division leaders by the supervisor, who functions as a liaison between crew members and the Division of Administrative Services.

Managing the division's designated budget is a critical aspect of the position. The supervisor shows proficiency in the use of computers to keep track of the budget each month. — [4] —. The supervisor prepares expenditure reports and time sheets as well as statistical and narrative reports related to maintenance and repair activities, being sure to record the amount of time, number of employees, and materials used for each activity.

Marcus Gollancz (3:18 P.M.)
Jennifer, can you be at the Browns' house at 7:00 A.M. tomorrow to remove the furnace ductwork? Arthur's foundation-repair crew will need to access that area of the crawl space under the house.

Jennifer Kaluza (3:20 P.M.)
OK, it should take me about an hour. That's 210 Leon Drive, right?

Marcus Gollancz (3:20 P.M.)
That's right.

Arthur Gruyter (3:21 P.M.)
My crew will be there to start work shortly after 8:00 A.M. tomorrow. Our work patching and waterproofing the foundation will likely take three or four days. It's an unusually large job.

Jennifer Kaluza (3:22 P.M.)
So, when would you like me to come back to reinstall the ductwork?

Marcus Gollancz (3:23 P.M.)
The Browns are away on vacation, so I think Friday afternoon should be fine.

Jennifer Kaluza (3:23 P.M.)
I'm scheduled to work at Mr. Amadi's apartment on Friday—can the Browns' ductwork wait until Monday?

Marcus Gollancz (3:24 P.M.)
Sure. Early on Monday would work.

Jennifer Kaluza (3:25 P.M.)
You got it, Marcus.

https://www.jjshomeandgarden.com/cementmixers

JJ's Home and Garden Suppliers
Cement Mixers

Model: HCC-TX | Name: Easy Star | Description: • 2 cubic feet, 1 hp • In-store pickup only | Price: $189

Model: CVY-XU | Name: Mr. Buddy* | Description: • 2 cubic feet, 5 hp • Delivery only, 1–2 weeks | Price: $359

Model: PIT-RX | Name: Concretizer | Description: • 4 cubic feet, 3 hp • In-store pickup and 5-day delivery | Price: $499

Model: HTK-LM | Name: Big Mix | Description: • 5 cubic feet, 5 hp • In-store pickup only | Price: $629

Model: PPP-HT | Name: Max for Pros | Description: • 6 cubic feet, 7 hp • Delivery only, 2–4 weeks | Price: $949

*Out of stock until July 26

To: Customer Service <customerservice@jjshomeandgarden.com>
From: Marshall Weaver <mweaver01@gomail.net>
Date: June 25
Subject: Delayed order

Dear Customer Service Representative:

I received a confirmation e-mail on June 15 that my 4-cubic-foot cement mixer would be delivered one week ago from JJ's Home and Garden Suppliers. I have a small business and am dependent on my equipment. I have not yet received the product, and I have already left several unanswered phone messages. If the cement mixer is not at my business by the end of the day today, I can still pick it up at either the New Gralen or the Paloner store if I have to, as I need it for a job tomorrow afternoon. If one is not available by tomorrow, I ask that you cancel my order and provide me with a full refund. I will instead buy a Mr. Buddy from Alliance Hardware Store, a small, local store where it is currently in stock (and at your same price).

Please advise me on the status of my order immediately. I hope that my order with you will arrive today and that no further action will be needed by either of us.

Sincerely,

Marshall Weaver

https://www.collingswoodglobal.com/about

Home | About | Services | Contact Us

The international trade business can be complicated, especially if you are unfamiliar with the steps and documentation involved. Guidelines vary from country to country, and special licenses and permits may be needed.

Let the experienced consultants at Collingswood Global help! First, you will complete our short questionnaire about your business. Once we assess your needs, we will match you with one of our team members, listed below.

• Margaret Giordano: agricultural products
• Jonah Woodrow: household appliances
• Felicity Wong: precious stones
• Malik Fadel: automotive parts

We offer a single introductory session for $329 per hour. Your consultant will determine the rates for any subsequent sessions based on your needs. If you would like to receive guidance regularly, you would pay a monthly retainer at a cost to be negotiated during the introductory session.

E-Mail Message

To: contact@collingswoodglobal.com
From: Sanjeev Yadav <sanjeev.yadav@isvaraniltd.com>
Date: December 12
Subject: Preconsultation questionnaire follow-up

To Whom It May Concern:

I filled out the questionnaire on your Web page, but I am not sure that my form went through. I never got a confirmation e-mail. As I mentioned in the form, we are a five-year-old company specializing in high-end washers and dryers. We sell our machines to stores all along the East Coast of the United States and are well-informed about domestic cargo procedures. However, we want to venture into international trade, particularly throughout Europe, and we would like ongoing support in this endeavor. Please contact me to discuss Isvarani Ltd.'s needs in more detail.

Many thanks,

Sanjeev Yadav, Owner, Isvarani Ltd.

Customers' Corner

Customers' Corner is a recurring feature in Atlas Financial Review (AFR) about customer-centric trends in Africa's banking industry. This installment of the series discusses Sonfaya Mutual's business advantage savings account (BASA).

Sonfaya Mutual's BASA has an annual percentage yield of 2.2 percent, which is 1.6 percent higher than the yield of the business savings account offered by its nearest competitor. Moreover, it comes with a range of customer privileges, including yearly tax preparation with a certified tax accountant, one-on-one consultations with a dedicated account manager, and financial education programmes, both in-person and online. Except for the assistance with tax paperwork, these offerings are provided at no expense to BASA holders.

A minimum deposit of FRW 100,000 is required to open a BASA, while a monthly administration fee of FRW 1,500 is charged. For new BASA holders, the monthly cost is waived for the first six months. For more details, go to www.sonfayamutual.com/basa.

Sonfaya Mutual is headquartered in Kigali, Rwanda, with offices in the countries of Tanzania, Uganda, and Zambia. An in-depth article about Sonfaya Mutual's origins, growth, and milestones was published in AFR's January issue. Previous issues are at www.atlasfinancialreview.com/archives. Send questions about archived matters to archivist@atlasfinancialreview.com.

To: archivist@atlasfinancialreview.com
From: ochabinga@mesuradobankofliberia.com.lr
Date: 1 November
Subject: Missing AFR issue

To Whom It May Concern:

I read the article on Sonfaya Mutual's BASA in the most recent issue of AFR with interest. Subsequently, I visited your Web site, looking for the previous AFR issue referenced in the article. Unfortunately, I could not locate it on the archival page. Please advise on how I can obtain that back issue.

Sincerely,

Odette Chabinga
Vice President, Mesurado Bank of Liberia

23 November

Ms. Julienne Nirere
B.P. 2581
KIGALI

Dear Ms. Nirere,

Thank you for being a valued checking account holder with Sonfaya Mutual for fifteen years. We are, furthermore, pleased that you strengthened your relationship with us by opening a business advantage savings account (BASA).

Your checking and savings accounts are now joined, enabling you to transfer money from one account to the other online. Moreover, if you wish to withdraw funds from your BASA, you can use your debit card at any of our ATMs.

Finally, our recently launched online stock-trading platform, available to you at no charge, is excellent for allowing investors to manage their finances at their own pace. Contact our Wealth Management Department for details.

Sincerely,

Philbert Akamanzi
Philbert Akamanzi, Senior Accounts Manager

To: Valley Road Bed and Breakfast <info@valleyroadbandb.com>
From: Maya Rodriguez <m.rodriguez@intermountaingraphics.com>
Date: March 30
Subject: Breakfast schedule

Hello,

I have a reservation to stay at your bed and breakfast next week. I wanted to inquire about breakfast times. I need to leave before 7 A.M. on Saturday morning, April 11, for my conference at the Ivor Hotel and Conference Center. Will breakfast be available before then? If not, what restaurants near the conference would you recommend that would be open at that time?

Sincerely,

Maya Rodriguez

Intermountain Graphics Travel Expense Reimbursement Form

All Intermountain Graphics employees who travel on official company business must fill out a Travel Expense Reimbursement Form and upload their receipts within 30 days of travel in TravelNow, our electronic travel reimbursement system. All forms must be approved and signed by the employee's department manager.

Employee: Maya Rodriguez | Date: April 28
Purpose of Trip: To attend the Digital Graphic Designers Conference

Date: April 10 | Category: Transportation | Description: Flight to/from San Jose International Airport | Total: $230.00
Date: April 10 | Category: Transportation | Description: Taxi to Valley Road Bed and Breakfast | Total: $31.00
Date: April 11 | Category: Transportation | Description: Taxi to the Ivor Hotel and Conference Center | Total: $22.50
Date: April 11 | Category: Meals | Description: Breakfast at Eileen's Diner | Total: $23.85
Date: April 11 | Category: Other | Description: Conference Registration | Total: $175.00
Date: April 11 | Category: Meals | Description: Dinner at Antonio's | Total: $48.67
Date: April 12 | Category: Lodging | Description: Valley Road Bed and Breakfast, two nights | Total: $299.00
Date: April 12 | Category: Transportation | Description: Taxi to the San Jose International Airport | Total: $31.00
Total amount to be reimbursed: $861.02

Approved by: Eun Park | Signature: Eun Park

Eileen's Diner
Located in the Ivor Hotel and Conference Center

Family-owned and operated for over two decades!
1000 Mission Rico Blvd.
Santa Clara, CA 95054
(408) 555-0126

Saturday, April 11, 6:46 A.M.

Breakfast Sandwich $14.99
Coffee $3.50
Subtotal $18.49
Tax $1.11
Total owed: $19.60
Tip $4.25
Total paid: $23.85

Credit Card: XXXXXXXXXXXX5348
Customer Name: Maya Rodriguez
***Customer Copy***

To: Jae-Jun Nahm
From: Stacy Landon
Date: May 4
Subject: Quinar 5000

Jae-Jun,

The Quinar 5000 in Building F is not working properly. It does not run at a steady speed and requires constant attention from line workers. It was checked at the monthly inspection and received an acceptable rating. However, it is now slowing production throughout Building F. I believe it may fail completely unless it is looked at very soon.

Please send a technician to check it as soon as possible, since the production schedule will likely need to be adapted because of downtime during the service visit.

Thank you.

Stacy Landon
Production Manager

To: Stacy Landon
Cc: Alex Nadiner
From: Jae-Jun Nahm
Date: May 4
Subject: RE: Quinar 5000

Stacy,

Unfortunately, our internal equipment repair schedule is beyond capacity, so I am bringing on some new technicians next week. Meanwhile, I have authorized Konner Services to send one of their technicians to inspect the machine and make any necessary repairs. We have used this company before, and they are excellent. They will send someone tomorrow between 1:00 and 2:00 P.M. They informed me that the equipment may be down for up to two hours because of testing. Since I know there is a large shipment of product due to Altran Motors next week, I took the liberty of copying Alex Nadiner, who may need to assign some line workers to put in overtime to make up for the delay.

Jae-Jun Nahm
Director of Maintenance

Konner Services Inspection and Repair Report

Machine: Quinar 5000
Location: Haverford Industries, 837 West Lorrie Street, Building F
Date of inspection: May 5
Labor charges: 2.5 hours

Results:
Test 102: Acceptable
Test 393: Cleaning needed
Test 477: Faulty Baum X33 main switch
Test 488: Worn belts and hoses
Fluid levels: Good
Gauges: Good

Comments: The technician cleaned the machinery and replaced the malfunctioning switch. However, the belts and hoses should be replaced soon, which will require shutting down the line for about four hours. The line manager has been advised of this situation so that personnel can be reassigned accordingly during this repair.