ETS TOEIC 2021 L&R Test 1 (Online Test)

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Select the one statement that best describes what you see in the picture.

ETS TOEIC 2021 L&R Test 1 – Image for question 1
Transcript

(A) She's wearing a hat.

(B) She's holding a coffee mug.

(C) She's washing her hands.

(D) She's putting up a sign.

Question
1. Question 1

Select the one statement that best describes what you see in the picture.

ETS TOEIC 2021 L&R Test 1 – Image for question 2
Transcript

(A) The men are fixing a bicycle.

(B) The men are painting a fence.

(C) One of the men is carrying a toolbox.

(D) One of the men is cutting some wood.

Question
2. Question 2

Select the one statement that best describes what you see in the picture.

ETS TOEIC 2021 L&R Test 1 – Image for question 3
Transcript

(A) One of the women is typing on a computer.

(B) One of the women is lifting a cup.

(C) They're arranging some chairs.

(D) They're looking at a document.

Question
3. Question 3

Select the one statement that best describes what you see in the picture.

ETS TOEIC 2021 L&R Test 1 – Image for question 4
Transcript

(A) Light bulbs are being replaced in streetlamps.

(B) Trees are lining a walkway.

(C) Some bricks are stacked in a pile.

(D) People are watching an outdoor performance.

Question
4. Question 4

Select the one statement that best describes what you see in the picture.

ETS TOEIC 2021 L&R Test 1 – Image for question 5
Transcript

(A) The man is taking a lab coat from a hook.

(B) A customer is paying for some items.

(C) Merchandise is being displayed in a case.

(D) A glass counter is being wiped off.

Question
5. Question 5

Select the one statement that best describes what you see in the picture.

ETS TOEIC 2021 L&R Test 1 – Image for question 6
Transcript

(A) A rug is being unrolled.

(B) A potted plant has been placed on top of a shelf.

(C) Bulletin boards have been mounted to the wall.

(D) Some tiles have been removed from the floor.

Question
6. Question 6

Select the best response to the question.

Transcript

What color should we paint the waiting room?

(A) Let's paint it blue.

(B) Tomorrow should work.

(C) Yes, I filled the prescription.

Question
7. Question 7

Select the best response to the question.

Transcript

Who has the attendance sheet?

(A) Mr. Bora does.

(B) I was just there yesterday.

(C) Our most recent event.

Question
8. Question 8

Select the best response to the question.

Transcript

The last train to Melbourne hasn't departed yet, has it?

(A) Yes, it just left.

(B) No, it shouldn't rain.

(C) Only ten dollars.

Question
9. Question 9

Select the best response to the question.

Transcript

How do I get the drawer of the cash register to open?

(A) A department store sale.

(B) The key is right here.

(C) Yes, I already signed up.

Question
10. Question 10

Select the best response to the question.

Transcript

Haven't you put in a lot of overtime lately?

(A) Yes, I have a lot to do.

(B) It's three-thirty.

(C) I brought my lunch today.

Question
11. Question 11

Select the best response to the question.

Transcript

Where did you work before this?

(A) At a law firm.

(B) He's my supervisor.

(C) An old résumé.

Question
12. Question 12

Select the best response to the question.

Transcript

Could you help me interview some job candidates?

(A) The conference room.

(B) Thanks for the recommendation.

(C) I can, starting Wednesday.

Question
13. Question 13

Select the best response to the question.

Transcript

When is Mariko's trip to Moscow?

(A) A round-trip ticket.

(B) The second week in July.

(C) Yes, for a summer vacation.

Question
14. Question 14

Select the best response to the question.

Transcript

Please deliver these account files to Mr. Zhang.

(A) A new senior account manager.

(B) Sure—I'll drop them off now.

(C) A signed contract.

Question
15. Question 15

Select the best response to the question.

Transcript

Why is the parking garage closed?

(A) Because it's being repaired.

(B) To the south entrance.

(C) Monday through Friday.

Question
16. Question 16

Select the best response to the question.

Transcript

Do you want your commercial to run at seven or eight P.M.?

(A) Several actors auditioned.

(B) A half-hour radio show.

(C) I'd prefer eight.

Question
17. Question 17

Select the best response to the question.

Transcript

Isn't the director of public relations coming today?

(A) An award-winning film.

(B) I have a map you can use.

(C) Yes, she'll be here soon.

Question
18. Question 18

Select the best response to the question.

Transcript

I can lend you a pen if you need one.

(A) Pass me a menu, please.

(B) Thank you—I already have one.

(C) He's at the end.

Question
19. Question 19

Select the best response to the question.

Transcript

Which photograph did you want me to edit for the magazine?

(A) My new camera.

(B) The photo of the sunset.

(C) OK, thanks for the update.

Question
20. Question 20

Select the best response to the question.

Transcript

Why did your company decide to advertise internationally?

(A) To expand our customer base.

(B) Yes, that sounds like a great idea.

(C) Which side do you prefer?

Question
21. Question 21

Select the best response to the question.

Transcript

The book you want to read is available at the library.

(A) Sorry, but I'm busy at that time.

(B) I ordered my own copy.

(C) Are there any other job positions available?

Question
22. Question 22

Select the best response to the question.

Transcript

Are you going to print a few more copies of the agenda?

(A) Two hours, at most.

(B) The printer on the left.

(C) I think we have enough.

Question
23. Question 23

Select the best response to the question.

Transcript

How did the product demonstration go?

(A) The audience seemed to like it.

(B) Near the city convention center.

(C) I think earlier would be better.

Question
24. Question 24

Select the best response to the question.

Transcript

The actors in this play are talented, aren't they?

(A) Tickets for front-row seats.

(B) Some are even quite famous.

(C) The tractor needs repairs.

Question
25. Question 25

Select the best response to the question.

Transcript

Where are we meeting with the clients this afternoon?

(A) They just canceled, actually.

(B) No, we don't need to wear a uniform.

(C) Yes, Ms. Watanabe.

Question
26. Question 26

Select the best response to the question.

Transcript

Did all the new mobile phones pass the quality test?

(A) It's a different phone number.

(B) I pass the library every day.

(C) Only half of them were shipped to stores.

Question
27. Question 27

Select the best response to the question.

Transcript

Who's organizing the office holiday party this year?

(A) Didn't you get the e-mail this morning?

(B) Here are the sales reports from last year.

(C) No, I'd like to buy that one.

Question
28. Question 28

Select the best response to the question.

Transcript

Have you considered taking a professional development workshop?

(A) The stockroom is on the second floor.

(B) Of course I can take it to the post office.

(C) I heard they're very expensive.

Question
29. Question 29

Select the best response to the question.

Transcript

Construction on our downtown office building is almost finished.

(A) The security guard can answer that.

(B) It'll be nice to have such a short commute.

(C) It was Jae-Min who filed the construction permit.

Question
30. Question 30

Select the best response to the question.

Transcript

Didn't you use to sell these vitamins at your store?

(A) We carry a smaller selection now.

(B) The store's hours are listed on the Web site.

(C) Yes, I invited them both.

Question
31. Question 31

Select the best response to each question.

Transcript

M-Au: Hello, I'm a guest here at the hotel. I plan to do some sightseeing today, and I have a question.

W-Br: Certainly. What can I help you with?

M-Au: I'm interested in visiting a couple of historic neighborhoods. What would be a good way to travel around to see them?

W-Br: Well, you could rent a bicycle. There's a shop just down the street where you can get one.

M-Au: Oh, that's perfect if it's not too expensive.

W-Br: I don't know what they charge, but I'd be happy to call them and find out.

Question
32. What does the man say he plans to do today?
33. What does the man ask about?
34. What does the woman offer to do?

Select the best response to each question.

Transcript

W-Am: The review of our restaurant is supposed to be in today's newspaper. Have you seen it yet?

M-Au: I read it before I came in to work. It's the first review in the Entertainment section!

W-Am: Really? I hope it had a lot of good things to say about us.

M-Au: It did. In fact, I think we'll have a lot of new customers this week, thanks to the positive review. Especially since the reviewers really liked our specialty desserts!

W-Am: Well, then we'd better prepare more food. I'll order more ingredients right away.

Question
35. What did the man do before coming in to work?
36. What does the man think will happen this week?
37. What will the woman most likely do next?

Select the best response to each question.

Transcript

M-Cn: Welcome to Pavilion Appliance Store. How can I help you?

W-Am: Well, the handle on the door of my refrigerator broke off.

M-Cn: Oh, that's not good. If you bought it more than a year ago, it's not going to be covered by the warranty.

W-Am: I know—I bought it three years ago. But I can fix it myself... I just need to buy the handle.

M-Cn: I'm sorry, but we don't sell replacement parts.

W-Am: So, do you know of a store that does sell them?

M-Cn: Well, there is a Web site that sells appliance parts at good prices. You could see if they have what you're looking for. It's called AppliancePartsForYou.com.

Question
38. Who most likely is the man?
39. What problem does the woman mention?
40. What does the man suggest the woman do?

Select the best response to each question.

Transcript

M-Au: Hi. I'm calling about your online leadership course. According to your Web site, it's one of three courses required for your Professional Certificate in Management. I'm not interested in the certificate, so can I just take the leadership course?

W-Am: Yes, but it's probably worth it to get the certificate. Have you seen our online reviews? Most people who complete the certificate program are very satisfied.

M-Au: Yes, I have a friend who got the management certificate through your program. It's really helped her in her career.

W-Am: Well, if you're worried about the cost, you might qualify for a reduced course fee. Would you like me to look into that for you?

Question
41. Why is the man calling?
42. What does the man say about his friend?
43. What does the woman say the man might be eligible for?

Select the best response to each question.

Transcript

W-Br: Hi, Carlos. Did you see the e-mail from the manager? Our fitness center's going to stay open 24 hours!

M-Au: Yes, I read it. The e-mail said the new hours will start next month. I think it'll make our members very happy. They've wanted later hours for a while.

W-Br: Definitely. The manager also asked us to make some signs and post them around the gym so members are aware of this change.

M-Au: I have some time now. I'll get started making those signs right away.

Question
44. Where do the speakers work?
45. According to the speakers, what will happen next month?
46. What does the man offer to do?

Select the best response to each question.

Transcript

M-Cn: Adam, I just got a message to come to the factory floor. Is something wrong?

M-Au: There's a problem with the last few desks that came off the production line. Look at this one—the top surface of the desk is loose because no glue was applied from the machines.

M-Cn: Carol—could you join us for a minute? Can you check the glue machines on your team's part of the assembly line? They probably need a refill.

W-Am: OK. I'll shut them down and take a look. We should be back in service within an hour.

M-Cn: Good. This afternoon at one o'clock, some prospective clients will be visiting. Everything needs to be running smoothly by then.

Question
47. Where most likely are the speakers?
48. What problem do the men describe?
49. What is scheduled to happen at one o'clock?

Select the best response to each question.

Transcript

W-Br: Hi, Gerard. Just a reminder, all proposals for this year's technology conference have to be submitted by tomorrow.

M-Cn: Yes, I know. I actually finished my proposal earlier today, but I haven't been able to upload it yet... I think the Web site's down for maintenance.

W-Br: Oh, I had the same problem—the Web site's really busy. You just have to keep trying.

M-Cn: In that case, I think I'll go to lunch first and try again when I get back. Would you like to join me?

W-Br: Sure—let's go now.

Question
50. What did the man recently finish?
51. What problem does the man mention?
52. What will the speakers do next?

Select the best response to each question.

Transcript

M-Au: Hi, Emiko. Welcome to Essen Accounting. I'm Amal Hassan, from Human Resources. I'll show you around the office and introduce you to the rest of the accounting team.

W-Am: Nice to meet you, Amal. Do you know if I'll get my permanent ID badge soon? I just have this temporary ID card, and this isn't the correct spelling of my name.

M-Au: Well, you can use that ID to move through the building today, but we'll ask at the security desk later. Do you have any other questions before we start the tour?

W-Am: Um, I thought I'd get copies of my employee paperwork, but I haven't received anything yet. Is there something I should do?

M-Au: Oh, it normally takes a few days.

Question
53. Who most likely is the woman?
54. What does the woman tell the man about her ID card?
55. Why does the man say, "it normally takes a few days"?

Select the best response to each question.

Transcript

W-Br: Hi, your company must be new to this technology trade show—I've been attending for years and I've never seen your booth.

M-Au: You're right—we're a new start-up company... We've developed a voice-recognition software program. It understands spoken commands and can complete tasks.

W-Br: Ah, I use a program like that. So... how's your program different from all the others?

M-Au: It's the most advanced digital assistant on the market. Here—come and meet Antonio. He's our lead software developer.

M-Cn: Hi, I'm Antonio. Here's a brochure. If you turn to the second page, there's an outline of the program's advanced features... You won't find those features anywhere else.

Question
56. What type of event are the speakers attending?
57. Where do the men work?
58. What will the woman most likely do next?

Select the best response to each question.

Transcript

M-Au: Noor! Exciting news! The company's board of directors chose our research project to receive additional funding.

W-Br: Oh—that's great!

M-Au: I know. So, let's hire a new research assistant—like we've been talking about.

W-Br: Hmm, even with the extra money, our budget's going to be fairly limited.

M-Au: But we need help cataloging all the data we're collecting.... You know, we could offer some part-time hours to local university students.

W-Br: You're right. I was on a project last year with some students, and they did a good job.

Question
59. Why is the man excited?
60. What does the woman mean when she says, "our budget's going to be fairly limited"?
61. What does the woman say about local students?

Select the best response to each question.

ETS TOEIC 2021 L&R Test 1 – Image for questions 62–64
Transcript

W-Am: Hi, I'm here to pick up a cake for the Frayton Company.

M-Cn: Hmm... I don't see that name here. Maybe the cake was ordered under an individual's name? Uh... I have a Richard...

W-Am: Oh, I'm not sure which of my coworkers ordered it, but it should have the number 25 on it.

M-Cn: Oh, it must be this one.

W-Am: Yeah, that's it. It's for our company's twenty-fifth anniversary celebration tonight. We're very excited.

M-Cn: OK, your total is 40 dollars.

W-Am: Can I use my phone to pay?

M-Cn: Sorry, we're not set up for that service yet. It's just cash or credit card.

Question
62. Look at the graphic. Who placed the order the woman is picking up?
63. What event does the woman mention?
64. What does the woman ask the man about?

Select the best response to each question.

ETS TOEIC 2021 L&R Test 1 – Image for questions 65–67
Transcript

M-Cn: Hello, this is Samir from Rumsford Dental Clinic. I'm calling to confirm your appointment tomorrow at eight forty-five.

W-Br: Oh no! I forgot... I have a meeting tomorrow morning at work. Can I reschedule for later in the day?

M-Cn: Uh... let's see... We have another opening at three in the afternoon.

W-Br: That's perfect. What's your address again?

M-Cn: Actually, we've moved since your last appointment. We're still on Blevin Road, but now we're at number 47, at the intersection with Shara Lane. You'll see a café across the street.

W-Br: Great, thanks. I'll be there tomorrow.

M-Cn: And please arrive ten minutes early so we can update your records.

Question
65. Why does the woman ask to reschedule her appointment?
66. Look at the graphic. Where will the woman most likely go tomorrow?
67. What does the man ask the woman to do?

Select the best response to each question.

ETS TOEIC 2021 L&R Test 1 – Image for questions 68–70
Transcript

W-Am: Rohan, do you have a minute to look at this price list? It's for the newspaper ad for the flower shop. We have to decide how large we want our ad to be.

M-Cn: Sure. Hmm, if we did a full page, we'd have to go with black and white, because color would be too expensive.

W-Am: You're right, but a color ad that shows our flowers will really grab readers' attention.

M-Cn: OK... well, in that case, what if we try a quarter-page ad? We've never used newspaper advertising before, so it'll be a good way to see if it's successful.

Question
68. Where do the speakers work?
69. What does the woman say about color advertisements?
70. Look at the graphic. How much will the speakers pay for their advertisement?

Select the best response to each question.

Transcript

M-Au: Are you a coffee drinker? Are you tired of your old coffee maker? Well, Peterson Industries is running a focus group next month, and we're currently looking for volunteers to try out our newest coffee and espresso maker. You'll have a chance to provide feedback and tell us what you think of the coffee maker's features. And as a bonus for your participation, you'll receive a coupon for 50 percent off the coffee maker once it hits the shelves. To sign up, visit our Web site.

Question
71. What type of product is being discussed?
72. What is the purpose of the advertisement?
73. What bonus is mentioned?

Select the best response to each question.

Transcript

W-Br: Hello, it's Lena. My flight's been delayed because of bad weather, and I'm stuck at the airport here in Vancouver. Anyway, I don't think I'll make it back to work tomorrow. The clients from Spain are coming in at two o'clock and I won't be able to meet with them. Fortunately for us, Paul lived in Spain for ten years. Could you stop by his office, explain the situation, and give him the client agenda?

Question
74. Where is the speaker?
75. What will happen at the company tomorrow?
76. Why does the speaker say, "Paul lived in Spain for ten years"?

Select the best response to each question.

Transcript

W-Am: To begin today's staff meeting, I'm happy to announce that our plans to create an outdoor work area have been finalized. When the project is completed, there'll be individual workstations and tables for small group meetings. If you want to see what the space will look like, there's an architectural layout posted on our company's home page. Be sure to let us know if you have any questions or concerns. Some of you have already expressed concern about accessing the Internet outside. I can assure you... wireless Internet connectivity will be available.

Question
77. What is the announcement about?
78. What can the listeners find on the company Web site?
79. According to the speaker, what have some people expressed concern about?

Select the best response to each question.

Transcript

W-Br: It's almost the end of our tour of China's most magnificent cities. I hope you're enjoying every moment with us at Hao Nan Tour Company. Now then, let's talk about tomorrow. We'll be joining a boat trip down the Li River. Not surprisingly, tickets are sold out! Luckily, this is included in our tour package. Finally, don't forget to bring your tour ID card with you everywhere we go, so that you can get the discounts and perks that we've arranged for you with local businesses.

Question
80. Where are the listeners?
81. What does the speaker imply when she says, "tickets are sold out"?
82. What does the speaker remind the listeners to bring?

Select the best response to each question.

Transcript

M-Cn: Don't have time to shop for groceries? Well, you're in luck. Your Food Cart is a new online service that delivers groceries from your local supermarket. In less than five minutes, you'll be able to place an order to have groceries brought right to your door. To get started, create an account at www.yourfoodcart.com. Then you can select the groceries you'd like and a delivery time. Our team will shop for you and bring the groceries to your home. And that's not all: if you place your first order before the end of this month, you'll receive a complimentary bag of locally grown apples. Don't wait; try Your Food Cart today!

Question
83. What kind of service is being advertised?
84. How can the listeners start using a service?
85. What special promotion is available?

Select the best response to each question.

Transcript

M-Au: I'd like to welcome Mei Wang, the new staff writer for the arts and culture section of our magazine. For the past five years, Ms. Wang was the lead reporter for the local newspaper in her hometown. Even though she wrote for a small newspaper, I think you might recognize her name. In January, she won a prestigious national award for her news story about community theaters in small towns. I'm sure you all are eager to get to know Ms. Wang better. So, we'll be holding a luncheon for her today, and everyone is invited. Please stop by the conference room at noon for soup and sandwiches.

Question
86. What is the purpose of the talk?
87. According to the speaker, why might the listeners be familiar with Ms. Wang?
88. What event are the listeners encouraged to attend?

Select the best response to each question.

Transcript

W-Br: And in local news, here's a reminder from the Grantson Community Center about their fund-raising event this Saturday evening. The center is holding a comedy festival featuring some of the area's most well-known comedians. Proceeds from the event will help support the center's project to improve its building. They want to raise funds to paint colorful murals on the outside walls. So come on down and enjoy the show. The center's also looking for a few volunteers to help set up the sound equipment for the show. If you're able to help with that, please give them a call.

Question
89. Who will be featured at Saturday's event?
90. What is money being raised for?
91. Why are volunteers needed?

Select the best response to each question.

Transcript

W-Am: Hi, Omar. This is Anusha from Berringer Media Productions. I'm editing the video you wanted made. And, after reviewing the film, I, uh, I think we should change some of the colors so that the contrast is more noticeable. I went ahead and created a version with the new colors. Now, I know you were hoping to view a draft by this afternoon. But, unfortunately, I'm having some trouble uploading the file. So, I'll call you with an update tomorrow.

Question
92. Which field does the speaker most likely work in?
93. What improvement did the speaker make?
94. Why does the speaker say, "I'm having some trouble uploading the file"?

Select the best response to each question.

ETS TOEIC 2021 L&R Test 1 – Image for questions 95–97
Transcript

M-Cn: Good job, everyone. Today's end-of-season sale was a huge success, and you all did a good job assisting customers. We're almost completely sold-out of winter accessories. There are only a few gloves and scarves left, and coats are selling well. This is great because we're expecting the first shipment of spring clothes next Tuesday. We really need to clear out as much space on our shelves as possible. There's been one change to tomorrow's schedule—Patrick will be out, so I'll be filling in for him myself.

Question
95. Where does the speaker most likely work?
96. What will happen next Tuesday?
97. Look at the graphic. What job will the speaker do tomorrow?

Select the best response to each question.

ETS TOEIC 2021 L&R Test 1 – Image for questions 98–100
Transcript

M-Au: Hi, Salma. This is Alberto. I'm still out of town training staff at our store in Manila. I'll be here training them until the end of this week. I just remembered that I was supposed to place the order for printer cartridges for our offices, but I forgot to do that. Would you be able to order them? You can find the item number for the printer cartridges on the list on my desk. Oh, one more thing... Can you let me know when you're available next week? We need to start interviewing for a new receptionist when I get back to the office. Thanks!

Question
98. Why is the speaker traveling?
99. Look at the graphic. Which item number should the listener order?
100. What does the speaker say will happen next week?

Select the best answer to complete the sentence.

Question
101. Mr. Sokolov _____ a positive review of his stay at the Olana Hotel.

Select the best answer to complete the sentence.

Question
102. The manager often leads new employees through the safety procedures _____.

Select the best answer to complete the sentence.

Question
103. The corporate fitness center is equipped _____ fourteen stationary bicycles.

Select the best answer to complete the sentence.

Question
104. Professor Phuong will go over the use of the laboratory _____ with the interns next week.

Select the best answer to complete the sentence.

Question
105. Arnby Cable _____ £25.00 to all Internet subscribers after the weeklong service interruption.

Select the best answer to complete the sentence.

Question
106. The board of directors will meet next Monday to examine the current hiring _____.

Select the best answer to complete the sentence.

Question
107. Passengers should not leave their seats _____ a flight attendant gives them permission to do so.

Select the best answer to complete the sentence.

Question
108. The goal of the committee was to evaluate the company's bylaws and offer _____ for improvement.

Select the best answer to complete the sentence.

Question
109. The building's new ventilation system circulates heat much _____ than before.

Select the best answer to complete the sentence.

Question
110. Glowood Appliances promises customers their money back _____ they are not satisfied with their purchase.

Select the best answer to complete the sentence.

Question
111. The theater doors will close and the show will start at precisely 8:00 P.M., so guests are reminded to be _____.

Select the best answer to complete the sentence.

Question
112. All vacation requests must be made to your supervisor _____ the requested date.

Select the best answer to complete the sentence.

Question
113. Most banks now offer clients the option of receiving their statements electronically or _____ mail.

Select the best answer to complete the sentence.

Question
114. Construction at Langhall Plaza is going so well that shops might open before the expected _____ date.

Select the best answer to complete the sentence.

Question
115. Kohmek, Inc., is seeking a suitable site _____ the construction of its electronics factory.

Select the best answer to complete the sentence.

Question
116. Studies show that the average audience forms its _____ of the speaker within the first few seconds of the presentation.

Select the best answer to complete the sentence.

Question
117. Mr. Cutler has been asked to _____ domestic sales of low-calorie beverages.

Select the best answer to complete the sentence.

Question
118. Cranford Culinary Academy offers 35 different classes for _____ chefs.

Select the best answer to complete the sentence.

Question
119. _____, items sold at the Scottville Craft Fair are unique and of very high quality.

Select the best answer to complete the sentence.

Question
120. Mamton Home Furnishings _____ customized furniture in Pennsylvania for more than a century.

Select the best answer to complete the sentence.

Question
121. Please hold any phone calls for Ms. Tanaka _____ she will be in meetings all day.

Select the best answer to complete the sentence.

Question
122. Dolores Gutierrez excels as an estate planning attorney who helps clients manage their assets _____.

Select the best answer to complete the sentence.

Question
123. Mr. Singh was _____ about sales of the fragrance after the first round of customer focus groups.

Select the best answer to complete the sentence.

Question
124. Data from the finance department was used to _____ predict the company's future expenses.

Select the best answer to complete the sentence.

Question
125. Immediately after the decrease in production was announced, everyone began discussing how _____ would impact work schedules.

Select the best answer to complete the sentence.

Question
126. Every year Arrow Mill, Inc., processes a _____ amount of grain.

Select the best answer to complete the sentence.

Question
127. Tomorrow morning, both escalators in the store will be turned off periodically in order to perform _____ maintenance.

Select the best answer to complete the sentence.

Question
128. Those who wish to volunteer at the annual Sebastian Park flower-planting event this Saturday _____ to arrive early.

Select the best answer to complete the sentence.

Question
129. Although Mr. Yanamura's theory is _____ controversial, it does help explain the latest changes in the market.

Select the best answer to complete the sentence.

Question
130. A recent _____ found that property values in the Agate Valley region had increased by 3 percent between January and June.

Select the best answer to complete the text.

The Design Present Conference is an annual event held in Melbourne for graphic-design professionals. The conference is steadily growing in popularity. Last year, it ---[131]--- more than 3,000 attendees from Australia and around the world. The next Design Present Conference, which will be held from 20 to 23 March, will offer more than 100 workshops, plus keynote speeches and plenary sessions. This year, several opportunities for professional networking will be added. Attendees will have the chance to market ---[132]--- to firms in several different industries. Periods for networking will be included in the ---[133]--- each day. Whether you are a design enthusiast, student, freelance designer, or business owner, Design Present has something for you. ---[134]--- .

Question
131. Question 131
132. Question 132
133. Question 133
134. Question 134

Select the best answer to complete the text.

Housing Specialist Needed

Wallace & Prence Realty is currently seeking a housing specialist to work with our international clients. We specialize in securing appropriate short-term housing for individuals ---[135]--- will be working in the Toronto area for only a short time. As part of our client-relations department, the housing specialist ---[136]--- guidance to clients preparing for temporary relocation. ---[137]--- . The successful candidate must have knowledge of real estate and rental agencies in the Toronto area. Also required are a minimum of two years of customer-service experience. Individuals with the necessary ---[138]--- are encouraged to contact us at recruitment@wallaceprence.ca.

Question
135. Question 135
136. Question 136
137. Question 137
138. Question 138

Select the best answer to complete the text.

LOWELL (March 3)—Just one year after opening, Viggo's Sweet Shop on Park Street has become the place to go for residents wishing to satisfy their sugary cravings. Says owner Viggo Magnusson, "Returning customers bring friends and relatives with them, so the shop is always ---[139]--- ." Mr. Magnusson credits the success of his business to the recipes he inherited from his grandmother about a decade ago. ---[140]--- .

But the popularity of the pastry shop ---[141]--- Mr. Magnusson with an unanticipated problem: lack of store space. So when the shoe store next door went out of business recently, he purchased the property to allow for the ---[142]--- of his shop. Renovations will start in April.

Question
139. Question 139
140. Question 140
141. Question 141
142. Question 142

Select the best answer to complete the text.

To: All Employees
From: Jennifer Prasad
Subject: Updated Password Policy
Date: Tuesday, February 8

Dear Employees,

As an enhanced security measure, you will now be required to change the password you use to access the company network on the first workday of each month. ---[143]--- , your log-in ID will remain the same.

Each password must be at least twelve characters long and include one capital letter, one lowercase letter, one number, and one special character.

An e-mail ---[144]--- on the last workday of each month reminding you to set a new password on the next workday. ---[145]--- to do so will result in your being locked out of your account, and you will have to contact our platform provider, Securities Services, for assistance.

We are doing our best to ensure that our employees and our clients have the highest possible level of security. ---[146]--- .

Jennifer Prasad, CEO

Question
143. Question 143
144. Question 144
145. Question 145
146. Question 146

Select the best answer for each question.

Asherton Garden Fair

The City of Asherton proudly presents a Garden Fair
on the grounds of Asherton Manor
Saturday, June 10
11:00 A.M. to 5:00 P.M.

Free admission includes
Children's games, crafts, and local bands
Shuttle buses from nearby Asherton Train and Bus Station

Plants and seeds for sale
Refreshments for purchase—hot and cold beverages, cakes, sandwiches, and more!

Tours of Asherton Manor available for a small fee
Parking available at the manor for $10 per vehicle

For more information:
416-555-0187

Question
147. What is indicated about Asherton Manor?
148. What will NOT be free at the fair?

Select the best answer for each question.

Eleanor's Catering
Make Your Next Event Unforgettable

Looking for a caterer for your special occasion? Search no longer! Eleanor's Catering can be of help for every type of social gathering—from small, intimate gatherings to large, formal events. Eleanor's offers high-quality, delicious food for all occasions. Our full-service catering service includes beverages and rentals of tables, linens, dishes, and cutlery. Our staff will do everything to make your special event a success—we will deliver everything you need, set it up, and then remove it afterward.

To get a cost estimate, please complete a Catering Request Form on our Web site at www.eleanorscatering.com. Tasting of menu items is available upon request.

Question
149. What is the purpose of the advertisement?
150. According to the advertisement, what is available by special request?

Select the best answer for each question.

*E-mail*

To: rwiest@lupinecityhall.com
From: dbryant@arcospartners.com
Date: April 12
Subject: Site Survey
Attachment: Survey

Dear Mr. Wiest,

I e-mailed you the site survey document on Monday, so it's strange that you didn't see it. Perhaps because I sent it from my personal e-mail rather than my work e-mail, your server didn't recognize it and routed it to your junk-mail folder instead. In any case, I will reattach the document here.

If the site is approved by next week, my team will expedite the completion of the final blueprints. The property owner hopes to have the full building project approved before the end of the month so that the construction team can start laying the foundation in June.

Sincerely,

Daniela Bryant

Question
151. According to Ms. Bryant, why might Mr. Wiest not have seen the original document?
152. Who most likely is Ms. Bryant?

Select the best answer for each question.

Mandi Garafelli (3:32 P.M.): Hello. Thanks for contacting Picturos Camera customer service. How can I help you today?

Theo Ubari (3:33 P.M.): Hi. I recently bought the Picturos 3000. I'm having trouble downloading photos from the camera to my computer.

Mandi Garafelli (3:35 P.M.): OK. Have you done these steps? 1. Check the connection between the camera and the computer. 2. Turn the camera off and on again. 3. Reboot the computer with the camera connected.

Theo Ubari (3:38 P.M.): I tried steps 1 and 2. Nothing improved.

Mandi Garafelli (3:41 P.M.): Before you try step 3, go into your "applications" folder and look for an icon that says "Picturos 3000." Do you see it?

Theo Ubari (3:42 P.M.): Yes, it's there.

Mandi Garafelli (3:43 P.M.): Double click it. Your pictures should automatically appear.

Theo Ubari (3:44 P.M.): That worked! Thanks for your help!

Mandi Garafelli (3:45 P.M.): Sure thing.

Question
153. What has Mr. Ubari NOT done?
154. At 3:42 P.M., what does Mr. Ubari most likely mean when he writes, "Yes, it's there"?

Select the best answer for each question.

MEMO

To: All Staff
From: Damian Perez
Date: September 3
Re: Safety inspection

Tomorrow, September 4, we will have a safety inspection here in the factory. The inspector, Ms. Hannah Langan, is expected to arrive at 8:30 A.M. and depart by 3:30 P.M. Note that there will be preliminary meetings prior to the inspection itself. The schedule is below.

Time | Activity | Required Attendees | Location
9:00 A.M. | Opening meeting | All staff | Cafeteria
10:00 A.M. | Inspector meets with General Manager | Damian Perez | Meeting Room C
11:30 A.M. | Lunch | Damian Perez | Cafeteria
12:30 P.M. | Operations inspection | All staff | Factory floor

With the exception of the opening meeting, factory floor workers should be at their regular stations throughout the day. During the operations inspection, the inspector may visit workstations and ask about machines. Please respond directly and honestly, and then continue working as soon as the inspector moves on.

Question
155. Who most likely is Mr. Perez?
156. When will the inspection begin?
157. What does the memo suggest about factory floor workers?

Select the best answer for each question.

From: Healthhome <healthhome-noreply@healthhome.net.uk>
To: Steve Mayer <smayer@rmail.co.uk>
Date: Friday, 3 July
Subject: Our new Web site

Hello,

We are grateful that you have been a committed subscriber to our Web site. We encourage you to visit healthhome.net.uk again as soon as possible! You will discover a new look, as we have created a fresh, appealing, and easy-to-navigate Web site. Our team of Web developers, writers, and designers has worked for months to make our Web site exactly what you need it to be.

The new design includes social media buttons at the top of the page for improved access. The site's content is much easier to view on tablets and mobile phones than it used to be. Also, the online store is significantly easier to navigate. Finally, we enhanced the site's Education Centre by adding a quiz feature designed to facilitate a greater understanding of health and nutrition.

We hope you find the new Web site much more intuitive and pleasant to navigate.

Healthhome

Question
158. Who most likely is Mr. Mayer?
159. The word "look" in paragraph 1, line 2, is closest in meaning to
160. What does the e-mail suggest about the previous Web site?

Select the best answer for each question.

Webmarch Still Going Strong After Fifteen Years

(November 20)—Webmarch revolutionized video consumption when it first launched its Internet streaming service. — [1] —. For a monthly fee, customers could watch as many movies as they liked online. Fifteen years later, the company continues to grow and expand. Webmarch now not only streams movies and television shows but also produces its own critically acclaimed content. — [2] —.

There are other services, such as Movieriver, with similar business models, but what makes Webmarch unique is its global reach. — [3] —. While currently available in 40 countries, Webmarch announced that it will be expanding its service to an additional 46 countries by February 8. — [4] —. The service has content available in sixteen languages, with subtitles available in an additional fourteen languages so that people from all over the world can enjoy the same programs.

Question
161. What is the purpose of the article?
162. What is true about Webmarch?
163. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "It was an immediate success."

Select the best answer for each question.

Zovtech

Zovtech customers are most satisfied when they fully understand how to use their products and get the most out of them. Because Zovtech's products offer many innovative technology features, such as auto-timers on washing machines and variable light settings on microwave ovens, it is important to list and explain these features clearly in the user manuals. When writing the text for a manual, try to put yourself in the user's position and consider which features might need a more detailed explanation. Visual aids such as diagrams or photographs can be especially useful in outlining a process, and they can also serve to minimize the length and complexity of verbal instructions. Including specific examples can also help users grasp complex concepts more quickly as well as determine early in the process if something is not working properly.

Question
164. For whom are the instructions most likely intended?
165. What does Zovtech manufacture?
166. According to the instructions, why are pictures useful?
167. The word "grasp" in paragraph 1, line 10 is closest in meaning to

Select the best answer for each question.

http://www.softwareopinion.com

Home | Reviews | Contact Us

S-Tor Application

"I was disappointed with the customer service I received."

My job involves coordinating large-scale corporate events like trade shows and conventions. — [1] —. Because I am on the road a lot, I have found S-Tor to be perfect for storing vendor lists, program schedules, and other important documents that I need to access digitally wherever I happen to be. — [2] —. In fact, I became so reliant on S-Tor that I never stopped to consider what I would do if I couldn't access it one day.

That day finally came, though, and I was disappointed with the customer service I received. When I contacted the help desk to report that I was unable to log in, I was transferred from representative to representative, each one walking me through the same troubleshooting procedure. — [3] —. I was eventually able to get back into the application, but only after much trial and error. Nonetheless, everyone I spoke with was nice and polite.

In short, I love the S-Tor application, but I have to be certain that I can quickly get it running again if something goes wrong. — [4] —. After this experience with S-Tor's help desk, I have decided to look at similar products to see how they compare.

—Adele Mohlmann

Question
168. Who most likely is Ms. Mohlmann?
169. What is indicated about Ms. Mohlmann?
170. Why was Ms. Mohlmann unhappy with S-Tor's customer service?
171. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "Instructing me to repeat the same steps over and over seemed pointless."

Select the best answer for each question.

Piper McNair (12:15 P.M.)
Hi Marcus and Cara. How are your jobs coming along?

Marcus Davison (12:17 P.M.)
The trees have been cut down, and the limbs and trunks are being loaded into the truck. I'm just about done here at the Jones' property.

Piper McNair (12:18 P.M.)
I just got a call from a new client, Ms. Mirzoyan. She said a tree in her yard has come down and she needs it removed right away. A real estate agent is stopping by her house tomorrow morning with some prospective buyers.

Cara Brooks (12:19 P.M.)
I should be done at the Smith property in about an hour. What is Ms. Mirzoyan's address?

Piper McNair (12:19 P.M.)
234 Lakeside Avenue. I'll tell her you can be there in a couple of hours.

Cara Brooks (12:20 P.M.)
That works for me.

Piper McNair (12:20 P.M.)
It will probably be a three-hour job. Given the size of the tree, you'll need an extra pair of hands, so I've called Grady.

Marcus Davison (12:21 P.M.)
It's Saturday.

Piper McNair (12:22 P.M.)
I understand, but with Miles out sick for the last four days, I had no choice.

Marcus Davison (12:22 P.M.)
I'm glad he agreed to help out on his day off. We've had more work this spring than usual. Does he need a ride?

Piper McNair (12:23 P.M.)
No. Just let him know when you've reached the Mirzoyan residence. I'll tell Ms. Mirzoyan to expect all three of you this afternoon.

Question
172. Where do the writers most likely work?
173. What does Ms. Mirzoyan expect to do tomorrow?
174. When will the writers most likely meet at 234 Lakeside Avenue?
175. At 12:21 P.M., what does Mr. Davison most likely mean when he writes, "It's Saturday"?

Select the best answer for each question.

Passage 1

Mayor Kowalik Announces Bus Driver Appreciation Day

FRECOSTA (April 2)—Mayor Ed Kowalik has declared April 21 the city's first ever Bus Driver Appreciation Day. Bus riders are asked to greet drivers with a warm hello and one of the city's specially designed thank-you cards, which can be printed out from www.frecosta.gov/transitappreciation. As an added gesture of gratitude, Mayor Kowalik will invite bus drivers to attend a sporting event free of charge next month.

Because the city's population has increased over the past two years, Frecosta's bus drivers have had to cope with frequent changes to bus routes. However, next year's long-anticipated opening of the Frecosta subway line is expected to alleviate some of the stress on drivers while creating more jobs. The subway line will connect the Bargain Town Shopping Center on the western end of the city with Frecosta Stadium, which is located on the eastern end.

Passage 2

YOU'RE INVITED!

Who: Frecosta Public Transit Services Employees
What: Frecosta Kickers Football Game
Where: Frecosta Stadium
When: May 7 at 2:00 P.M.

In honor of your hard work for the city, we are pleased to offer FREE tickets to the Frecosta Kickers football game on May 7.

To download your e-tickets, visit www.frecostakickers.com/tickets and enter the discount code "FPTS OFFER" at checkout. This code will allow you to access one free ticket. You may also purchase up to five guest tickets for family and friends at $7 each.

Please join us in the stadium clubhouse at 1:00 P.M. for a light snack before the game. (Note: For transit employees and their guests only.)

Question
176. What does the mayor suggest people do to thank bus drivers?
177. According to the article, what group of people has recently become larger?
178. What is true about some of the people who will attend the football game on May 7 ?
179. What will happen at 1:00 P.M. on May 7 ?
180. According to the invitation, how can transit workers obtain tickets?

Select the best answer for each question.

Passage 1

To: Burnley warehouse teams
From: Jane Peralta
Date: 1 December
Re: Upcoming changes

Our company recently purchased the JLX software suite to replace our current RERQ suite. With the new software will come a new process. Previously, workers in the shipping area would check the paperwork for the customer's name and search the company address in the database in order to create an address label. With the new process, the supply team completes each order, affixes a bar code sticker to the box, and delivers the box to the shipping area. In the shipping area, we will use a bar code scanner in sync with the new software so that scanning a bar code will automatically print an address label. Addresses for companies that are not in the database will still need to be looked up in the old RERQ software. We will continue to observe the delivery speed indicated on the paperwork. For example, some orders need to arrive by 8 A.M. the next morning. Please continue to highlight the address of such priority deliveries in yellow, then place those boxes on the shelves marked "priority".

We are planning to start using the updated shipping process company-wide from 15 December. One team has been selected to test and provide feedback on the new software, equipment, and procedures during the first week of December. If we find any problems at this trial stage, we may need to postpone the all-around implementation of the new procedure.

Passage 2

To: Jane Peralta
From: Aram Mansouri
Date: 7 December
Subject: RE: Fine-tuning work with JLX

Hello Ms. Peralta,

In reply to your request for feedback, I can say that most aspects of the JLX system are working well. However, we do need a better way to handle orders going to companies requiring priority shipping for all their orders, such as Turing Photography. Several of their orders this week did not arrive at their premises by 8 A.M. I think some of our team members have been forgetting to check the labels for the required delivery speed. Also, I was informed our handheld scanners run out of battery power very quickly. Could you look into it?

Thank you,

Aram Mansouri

Question
181. What is the purpose of the memo?
182. What step in the shipping process will NOT change?
183. What is implied about Turing Photography?
184. What is most likely true about Mr. Mansouri?
185. What will Ms. Peralta most likely do after reading the e-mail?

Select the best answer for each question.

Passage 1

http://www.ohayonmarketing.com/clients

Home | Our Clients | Work Samples | Contact

Over the past five years we have provided marketing solutions to an ever-growing client portfolio:

Specialty Foods
• Blue Bay Bakeries
• Berry Delectable
• Over-the-Moon Teas

Apparel
• Sakurai Sportswear
• Urban Activewear Company
• Chic Wraps

Technology
• Craftspace
• Gingi Tech
• New Teams Office Systems
• Surefire Learning Ltd.

Passage 2

*E-mail*

To: Sunil Mehta <sunil.mehta@gomail.co.in>
From: Marc Ohayon <mohayon@ohayonmarketing.com>
Date: May 3
Subject: Hello

Dear Sunil,

I hope this message finds you well. You may have heard the news that my family and I are preparing to move from New York to Marrakesh in the fall. In the process, I am hoping to move my marketing firm, Ohayon Marketing, to the area as well.

You may remember that after I left Sharp Smart—and moved out of New Delhi—I freelanced for Craftspace, which went on to become my company's first client. In more recent years, my company has branched out to consult for a large number of businesses in unrelated industries.

I would like to continue with this work by establishing a client base in Marrakesh. I am reaching out to you because of your contacts in the business community there. If you know anyone who might be interested in the services I offer, would you be so kind as to let me know?

Best wishes,

Marc

Passage 3

To: Marc Ohayon <mohayon@ohayonmarketing.com>
From: Sunil Mehta <sunil.mehta@gomail.co.in>
Date: May 6
Subject: Marrakesh contact

Hello, Marc,

It was a pleasure to hear from you. You remember correctly; I do have contacts in Marrakesh. Before we worked together at Sharp Smart, I worked for a company that had an office in Marrakesh, and I traveled there frequently. I can also recommend several hotels, restaurants, and even travel agencies if you would like.

In response to your inquiry, I will introduce you by e-mail to Ms. Salma Kader. She is quite knowledgeable in the region, and I have no doubt that she will be helpful to you.

Warm regards,

Sunil

Question
186. What is indicated about Ohayon Marketing?
187. For what industry did Ohayon Marketing first consult?
188. What is suggested about Sharp Smart?
189. Who is Mr. Mehta?
190. Why will Mr. Ohayon most likely contact Ms. Kader?

Select the best answer for each question.

Passage 1

Steel Wheels Vehicle Insurance
With a top-of-the-line car, you should have top-of-the-line protection.
Choose whichever plan best suits your needs.

• Maintenance Plan: Includes an annual inspection, testing, and monthly oil changes
• Repair Plan: Covers repairs needed to the engine and other major systems, including electrical, exhaust, and cooling. Includes all replacement parts
• Cleaning Plan: Complete interior and exterior cleaning every three months, including replacement of floor mats when necessary
• Combination Plan: Includes benefits of all three plans

Monthly fees vary by vehicle model.
E-mail us at planinfo@steelwheelsins.com for specific cost and plan information.

Passage 2

Lum Motors Sales and Service

Client: Ming Xiong | Date: 13 December
Insurance: Steel Wheels

Service Received | Covered by Insurance | Billable to Customer
Replaced split radiator hose and clamps | $120 | $0
New floor mats | $0 | $250
Total | $120 | $250

If you wish to examine or keep any parts that have been replaced, please ask to speak to the mechanic when you pick up your vehicle. Parts will not be kept after the service date.

Recommended products:
Goldings synthetic oil for smoother engine functioning
Harmon air filters to protect your engine
Lift-brite fabric treatment to protect cloth seat upholstery
Eversweet spray to keep your interior smelling fresh

Passage 3

www.jkarcare.com/forum/auto-maintenence/interior

Auto Forum

Great product
by Ming Xiong/29 December 7:43 PM

I can't recall the name, but I bought this product based on a recommendation from my car dealer's service department, and it works very well. The liquid comes in a blue bottle with yellow lettering. As a father of three, I have a hard time keeping the interior of my car clean. Many products claim to protect against stains, but this one actually works. All our spills wipe right off. Even more impressive is the price. It costs about the same as other brands but works much better.

Question
191. According to the flyer, why should the reader e-mail Steel Wheels Vehicle Insurance?
192. What insurance plan does Mr. Xiong most likely have?
193. According to the invoice, what could Mr. Xiong have requested on December 13?
194. What product did Mr. Xiong most likely purchase?
195. According to the online review, what impressed Mr. Xiong about the product?

Select the best answer for each question.

Passage 1

Mission Statement

The Hulani Harbor Neighborhood Association (HHNA) is a self-governing organization that strives to promote a safe, vibrant, and enjoyable community for all. Members live in the Hulani Harbor area and are committed to the following goals:

1. Ensuring that the Hulani Harbor area maintains a range of housing types and price levels
2. Preserving the architectural character of historic homes
3. Planning seasonal gatherings and events for residents
4. Promoting open discussion of local issues and initiatives

Passage 2

The Hulani Harbor Neighborhood Association Quarterly Meeting
Scheduled for Thursday, April 20, at 7:00 P.M.

New topics added to the meeting agenda:

• The Chenaux Company seeks rezoning for 3912 Bennett Avenue, a residential structure built in 1909. The company is requesting that the property be approved for commercial use, after which the house would be completely remodeled. We invite residents to attend the city council meeting on Monday, April 17, to learn more about the company's request and then be prepared to discuss further at the HHNA meeting on Thursday evening.

• The leadership committee for the Brazoria Creek sector announces a position opening. Duties include serving as point of contact for residents, distributing the monthly newsletter, and sharing information with other leaders of the HHNA. Individuals who are interested in representing Brazoria Creek will each be asked to speak briefly before a vote will take place.

Passage 3

The HHNA is pleased to announce that Elena Redman has been selected as the next representative to the HHNA for the Brazoria Creek sector. Ms. Redman has held various roles in local public interest organizations. She stated, "Although I am retired professionally, the focus of my career has been supporting people and communities through advocacy and education. I look forward to helping the community where I have been living for over 25 years."

Question
196. What does the HHNA indicate in the mission statement?
197. Why are residents encouraged to attend a meeting on Monday, April 17 ?
198. What HHNA goal is most likely being challenged by the Chenaux Company?
199. What is suggested about Ms. Redman?
200. What does Ms. Redman suggest qualifies her for the representative position?

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