ETS TOEIC 2022 L&R Test 1 (Online Test)

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Select the one statement that best describes what you see in the picture.

ETS TOEIC 2022 L&R Test 1 – Image for question 1
Transcript

(A) He's parking a truck.

(B) He's lifting some furniture.

(C) He's starting an engine.

(D) He's driving a car.

Question
1. Question 1

Select the one statement that best describes what you see in the picture.

ETS TOEIC 2022 L&R Test 1 – Image for question 2
Transcript

(A) Some curtains have been closed.

(B) Some jackets have been laid on a chair.

(C) Some people are gathered around a desk.

(D) Someone is turning on a lamp.

Question
2. Question 2

Select the one statement that best describes what you see in the picture.

ETS TOEIC 2022 L&R Test 1 – Image for question 3
Transcript

(A) One of the women is reaching into her bag.

(B) The women are waiting in a line.

(C) The man is leading a tour group.

(D) The man is opening a cash register.

Question
3. Question 3

Select the one statement that best describes what you see in the picture.

ETS TOEIC 2022 L&R Test 1 – Image for question 4
Transcript

(A) The man is bending over a bicycle.

(B) A wheel has been propped against a stack of bricks.

(C) The man is collecting some pieces of wood.

(D) A handrail is being installed.

Question
4. Question 4

Select the one statement that best describes what you see in the picture.

ETS TOEIC 2022 L&R Test 1 – Image for question 5
Transcript

(A) An armchair has been placed under a window.

(B) Some reading materials have fallen on the floor.

(C) Some flowers are being watered.

(D) Some picture frames are hanging on a wall.

Question
5. Question 5

Select the one statement that best describes what you see in the picture.

ETS TOEIC 2022 L&R Test 1 – Image for question 6
Transcript

(A) She's adjusting the height of an umbrella.

(B) She's inspecting the tires on a vending cart.

(C) There's a mobile food stand on a walkway.

(D) There are some cooking utensils on the ground.

Question
6. Question 6

Select the best response to the question.

Transcript

Why was this afternoon's meeting canceled?

(A) Room 206, I think.

(B) Because the manager is out of the office.

(C) Let's review the itinerary for our trip.

Question
7. Question 7

Select the best response to the question.

Transcript

You use the company fitness center, don't you?

(A) Yes, every now and then.

(B) Please center the text on the page.

(C) I think it fits you well.

Question
8. Question 8

Select the best response to the question.

Transcript

Do you have the images from the graphics department?

(A) OK, that won't be a problem.

(B) A high-definition camera.

(C) No, they're not ready yet.

Question
9. Question 9

Select the best response to the question.

Transcript

When are you moving to your new office?

(A) The office printer over there.

(B) The water bill is high this month.

(C) The schedule is being revised.

Question
10. Question 10

Select the best response to the question.

Transcript

Would you like to sign up for the company retreat?

(A) Sure, I'll write my name down.

(B) Twenty people, maximum.

(C) Can I replace the sign?

Question
11. Question 11

Select the best response to the question.

Transcript

How often do I have to submit my time sheet?

(A) Five sheets of paper.

(B) You need to do it once a week.

(C) No, I don't usually wear a watch.

Question
12. Question 12

Select the best response to the question.

Transcript

I can buy a monthly gym membership, right?

(A) A very popular exercise routine.

(B) The exercise room is on your right.

(C) Yes, at the front desk.

Question
13. Question 13

Select the best response to the question.

Transcript

Have you put price tags on all the clearance items?

(A) Yes, everything's been labeled.

(B) It is a little cloudy.

(C) Where is your name tag?

Question
14. Question 14

Select the best response to the question.

Transcript

Don't we still need to change the newspaper layout?

(A) Down the hall on your right.

(B) No, it's already been changed.

(C) A new computer program.

Question
15. Question 15

Select the best response to the question.

Transcript

What's the total cost of the repair work?

(A) It's free because of the warranty.

(B) I have some boxes you can use.

(C) In a couple of hours.

Question
16. Question 16

Select the best response to the question.

Transcript

Where can I get a new filing cabinet?

(A) All of the cabins have been rented.

(B) I'll put the tiles in the corner.

(C) All furniture requests must be approved first.

Question
17. Question 17

Select the best response to the question.

Transcript

How do I reset my password?

(A) By the end of the month.

(B) You should call the help desk.

(C) Thanks for setting the table.

Question
18. Question 18

Select the best response to the question.

Transcript

Could you check to see if that monitor is plugged in?

(A) I didn't send them yet.

(B) A longer power cord.

(C) Do you want me to check them all?

Question
19. Question 19

Select the best response to the question.

Transcript

Is the new inventory process more efficient?

(A) It only took me an hour.

(B) Yes, she's new here.

(C) I'll have the fish.

Question
20. Question 20

Select the best response to the question.

Transcript

Would you like some ice cream or cake for dessert?

(A) Because I'm hungry.

(B) Yes, I liked it.

(C) I'm trying to avoid sugar.

Question
21. Question 21

Select the best response to the question.

Transcript

Who's doing the product demonstration this afternoon?

(A) That bus station is closed, sorry.

(B) I'm leaving for New York at lunchtime.

(C) Let me show you a few more.

Question
22. Question 22

Select the best response to the question.

Transcript

Your presentation's being reviewed at today's managers' meeting.

(A) I didn't have much time to complete it.

(B) Next slide, please.

(C) That movie had great reviews.

Question
23. Question 23

Select the best response to the question.

Transcript

Don't you carry these shoes in red?

(A) I'll lift from this end.

(B) There's a new shipment coming tomorrow.

(C) I have time to read it now.

Question
24. Question 24

Select the best response to the question.

Transcript

Would you like to have lunch with the clients?

(A) About a three-hour flight.

(B) The first stage of the project.

(C) Sure, we can go to the café downstairs.

Question
25. Question 25

Select the best response to the question.

Transcript

How about hiring an event planner to organize the holiday party?

(A) I think it's on the lower shelf.

(B) Sure, I'd love to attend.

(C) There's not much money in the budget.

Question
26. Question 26

Select the best response to the question.

Transcript

Isn't that carmaker planning to start exporting electric cars?

(A) Yes, I've heard that's the plan.

(B) A ticket to next year's car show.

(C) Congratulations on your promotion!

Question
27. Question 27

Select the best response to the question.

Transcript

David trained the interns to use the company database, didn't he?

(A) Actually, it was Hillary.

(B) An internal audit.

(C) He's good company.

Question
28. Question 28

Select the best response to the question.

Transcript

Who's responsible for researching the housing market in India?

(A) The senior director is heading up that team.

(B) Every morning at ten o'clock.

(C) Yes, it's on Main Street.

Question
29. Question 29

Select the best response to the question.

Transcript

Have you arranged a ride to take us to the convention center, or should I?

(A) Unfortunately, there isn't an extra bag.

(B) I don't have the phone number for the taxi service.

(C) We've accepted credit cards before.

Question
30. Question 30

Select the best response to the question.

Transcript

These purchases should have been entered on your expense report.

(A) No thanks, I don't need anything from the store.

(B) The entrance is on Thirty-First Street.

(C) I thought I had until Friday to do that.

Question
31. Question 31

Select the best response to each question.

Transcript

W-Br Hi, it's Martina from Accounting. I'd like to reserve the main conference room for a meeting I'll be leading on Friday with colleagues from our New York office.

M-Cn Sure, that shouldn't be a problem. What time is the meeting?

W-Br It's from nine to eleven A.M.

M-Cn OK—I'll block off that time slot for you. Do you need any special equipment besides a laptop and projector?

W-Br No, but I'll need the key so I can go in a little early and set up. Can I pick that up on Friday morning?

M-Cn Absolutely.

Question
32. What is the woman preparing for?
33. Who most likely is the man?
34. What does the woman want to pick up on Friday morning?

Select the best response to each question.

Transcript

W-Am Satoshi, have you already started working on the budget for next year?

M-Au Not yet... but I do plan to start it in the next day or so.

W-Am OK, perfect. I'd like to add some new engineers to my team next year if we can afford it. I thought one might be enough, but I realized we'll probably need three to handle our company's new contracts.

M-Au No problem. I can include that in the budget. I'll just need the details about the positions, including the job titles and expected salaries. Could you send that to me?

Question
35. What task is the man responsible for?
36. What does the woman want to do next year?
37. What does the man ask the woman to do?

Select the best response to each question.

Transcript

M-Cn Welcome to Business Suit Outlet. How can I help you?

W-Br Hello. I'm interviewing for a job next week, and I wanted to buy a new suit.

M-Cn Congratulations! Do you have anything particular in mind?

W-Br Well, there's one in your display window that looks nice. But I don't really like the color...

M-Cn That one only comes in black. But we do have suits in other colors that are fashionable and appropriate for business.

W-Br OK. I can only spend 150 dollars, and I'd like a style similar to the one in the window.

M-Cn Let me show you some suits in that price range. By the way, any alterations needed for the suit are included in the price.

Question
38. What does the woman need a suit for?
39. What does the woman dislike about a suit on display?
40. What does the man say that the price includes?

Select the best response to each question.

Transcript

W-Br Ellenville Public Library. How can I help you?

M-Cn Hi, I'm calling from the company Grover and James. We're interested in filming a scene for a movie in the lobby of the library. Its historic architecture is just what we're looking for.

W-Br Well... we actually had a film shoot in our library last year. And the thing is... they said it would take one day and it ended up taking three. I'm concerned that will happen again.

M-Cn I understand, but this is a very short scene.

W-Br Well, we have a board meeting here next week. I could give you ten minutes at the beginning to give us the details.

Question
41. What kind of a business does the man most likely work for?
42. What does the woman say she is concerned about?
43. What does the woman agree to let the man do?

Select the best response to each question.

Transcript

M-Au Excuse me, I'm looking for Axel Schmidt's painting titled The Tulips.

W-Am Unfortunately, his paintings aren't on display. But it's just temporary—we're putting new flooring in that gallery. If you come back in a couple of weeks, the floors will be done, and you can see all of Schmidt's artwork.

M-Au Oh, that's too bad. I really wanted to see that painting.

W-Am I'm sorry about that. But we sell items featuring that painting in the gift shop. You could buy a souvenir so you could enjoy The Tulips every day!

Question
44. Who most likely is Axel Schmidt?
45. What renovation does the woman mention?
46. What does the woman encourage the man to do?

Select the best response to each question.

Transcript

W-Br Hey, Dmitry. Are you still working on your sales report? Collecting all the data from the car dealerships in my region is taking me such a long time. Especially because this year management wants additional information on vehicle purchases, like model and color...

M-Au Are you using the sales computation software? That's what I used for my report, and it worked really well.

W-Br Oh—you already finished it?

M-Au Well—I'm done collecting and analyzing the data, but I'm having trouble with the presentation. We didn't get any guidelines for that.

W-Br Remember Julie's presentation last year? It was very impressive. The slides are available on our company intranet.

Question
47. What does the speakers' company most likely sell?
48. Why is the woman surprised?
49. Why does the woman say, "The slides are available on our company intranet"?

Select the best response to each question.

Transcript

W-Am Thanks for coming in, Omar. You might've heard that Rosa Garcia is retiring at the end of November. This means her position as director of information security in Singapore will be vacant. I'd like to know if you'd be interested.

M-Cn Oh! That would be a promotion for me. Well, hmm. I'll need a little time to think about it and talk it over with my family. I do have a question. When would I start the position?

W-Am The first week of December ideally. We'd pay for all your moving expenses, of course. If you decide to accept the offer.

Question
50. According to the woman, what will happen at the end of November?
51. What does the man want to know?
52. What does the woman say the company will pay for?

Select the best response to each question.

Transcript

M-Cn Maryam, did you hear that our construction company won the bid to build the river dam next to Burton City?

W-Br I did! This is such a major project for us... the dam's expected to produce enough electricity to power all of Burton.

M-Cn Right. Say, do you know when construction will begin?

W-Br I don't, but here comes the project manager now. He may have a better idea... Gerhard, are there any updates on the dam construction?

M-Au Well, we're going to have to wait until all the permits are approved. It'll be a while before anything else can happen.

Question
53. What industry do the speakers work in?
54. What does the woman say a project will do for a city?
55. What does Gerhard say needs to be done?

Select the best response to each question.

Transcript

M-Au I have a question about a customer's prescription—he's... oh, I'm sorry. I see you're busy.

W-Am I don't have much to do.

M-Au His doctor prescribed a 30-day supply of this allergy medication, but I noticed we only have enough on the shelf for fifteen days.

W-Am Our weekly delivery arrives early tomorrow morning. Go ahead and give him the fifteen, and ask him to please come back for the rest. It's allergy season, so we're selling a lot of that medicine.

M-Au Then maybe we should increase the number of bottles in our next order from the distributor.

Question
56. What does the woman imply when she says, "I don't have much to do"?
57. What does the man notice about some medication?
58. What does the man suggest doing in the future?

Select the best response to each question.

Transcript

M-Cn Good morning, Ms. Davis. We've received comments from your legal team on the terms and agreements for the travel rewards credit card that we issued.

M-Au Could you explain the revisions we need to make to be in compliance with the law?

W-Am Sure. The problem with the agreement is this: it doesn't disclose to users that if a card isn't used for a year, the account will be suspended.

M-Cn Oh, that's an oversight on our part. We're glad you caught that.

W-Am We don't want to be fined by banking regulators, so all cardholders will need to be notified by the end of the month.

Question
59. Who most likely is the woman?
60. What kind of document are the speakers discussing?
61. Why must the document be revised by the end of the month?

Select the best response to each question.

ETS TOEIC 2022 L&R Test 1 – Image for questions 62–64
Transcript

M-Au Ms. Giordano, it looks like the last of the wedding guests have left. My staff's going to start packing up our dishes and loading the van.

W-Br That's fine, thank you. The food was delicious. My son and his new wife were very happy with your service.

M-Au I'm glad you enjoyed it. And, again, I'm sorry that some of our waitstaff were late arriving. They said they drove right past the turnoff.

W-Br I understand. The venue is difficult to see from the road. I really like this location, though, with its view of the mountains from the gardens in the back.

Question
62. Look at the graphic. How much did the man's company charge for its service?
63. Why does the man apologize?
64. What does the woman like about a venue?

Select the best response to each question.

ETS TOEIC 2022 L&R Test 1 – Image for questions 65–67
Transcript

W-Am Hey, Thomas? You like concerts. Any chance you're interested in the local band showcase this weekend? I have two tickets that I don't need.

M-Au You got tickets to that? That's surprising! I heard that they sold out in just a few days.

W-Am They did, but I actually won these in a radio contest. That's why I'm giving them away instead of selling them. Good seats, too. Right in the middle, close to the stage.

M-Au Sure, I'll take them. Thanks! Why can't you go?

W-Am This weekend is my parents' anniversary. My sisters and I are planning a party for them at their home in Boston.

Question
65. Why is the man surprised?
66. Look at the graphic. In which section does the woman have seats?
67. What is the woman doing this weekend?

Select the best response to each question.

ETS TOEIC 2022 L&R Test 1 – Image for questions 68–70
Transcript

M-Cn Hello. Bellevue Apartments Management Office. Can I help you?

W-Am Hi. I'm Azusa Suzuki. I'm a new tenant here, and I live in 2A.

M-Cn How's everything in your apartment so far?

W-Am Very good. One thing, though... When can you put my name on the building directory? It still says the previous tenant's name.

M-Cn No problem. I can send someone over now. Unit 2A, you said?

W-Am Yes. And, I'll be stopping by your office tomorrow with my February rent check.

M-Cn OK. See you then.

Question
68. Who most likely is the man?
69. Look at the graphic. Which name needs to be changed?
70. What does the woman say she is going to do tomorrow?

Select the best response to each question.

Transcript

W-Am Hello, this is Karen Smith. I have an appointment with Dr. Miller for my annual eye exam on Tuesday. Unfortunately, I won't be able to make it. If possible, I'd like to reschedule for later in the week. If Dr. Miller is available in the afternoon, that would work better for me. I also wanted to ask about your warranty for eyeglasses. What exactly does the warranty cover? Thank you, and please call me back at 555-0110.

Question
71. What kind of business is the speaker most likely calling?
72. What does the speaker say about her appointment?
73. What is the speaker interested in learning more about?

Select the best response to each question.

Transcript

M-Cn Curious about how chocolate is made? Then come visit us at Bodin's Chocolate Factory! You'll have a great time. We offer guided tours every Saturday and Sunday at our factory, located directly across from Appleton Shopping Center. During your two-hour visit, you'll observe the creation and packaging of Bodin's products. And each visitor will get their picture taken with Cheery, our adorable chocolate mascot, to take home as a souvenir. Right now, with the coupon available on our Web site, you can bring in a group of twelve or more people for half the price. Download yours today!

Question
74. What is being advertised?
75. What will participants receive?
76. What can the listeners do on a Web site?

Select the best response to each question.

Transcript

W-Br Attention, everyone. Unfortunately, we've had to stop the movie. As you've probably noticed, we're having technical difficulties with the audio. I'm very sorry about this—we take our sound quality seriously and want you to know we'll have technicians here as soon as possible to resolve this issue. As you exit, please stop by the customer service desk in the lobby to pick up two free tickets for your next movie. Again, my apologies for the inconvenience.

Question
77. Where does the announcement take place?
78. Why does the speaker apologize?
79. What does the speaker offer the listeners?

Select the best response to each question.

Transcript

W-Am Welcome to Branson Tech's second annual conference on computer security. We decided to try something different to publicize the event this year. We advertised primarily through social media rather than by e-mail newsletters or on company Web sites. And over 300 people are here! The first presentations will begin in fifteen minutes. The talks will take place in different rooms throughout the building, so please be sure to check your programs for the list of topics, speakers, and locations.

Question
80. What event is taking place?
81. Why does the speaker say, "And over 300 people are here"?
82. What does the speaker ask the listeners to do?

Select the best response to each question.

Transcript

M-Au Welcome, everyone. On behalf of the Department of Transportation, I'd like to announce a new experimental program to reduce traffic in Greenville. Beginning in January, there will be a ten-dollar fee for each car that enters the city. There will, however, be a lower fee for people who commute to Greenville for work. They will be asked to pay five dollars rather than ten dollars. These charges are aimed at deterring drivers from coming into this very crowded area. The program will be in effect for three months. After that, we will determine if the program has decreased traffic congestion enough to continue it permanently.

Question
83. What is the purpose of the plan?
84. Who does the speaker say will receive a discount?
85. What will happen after three months?

Select the best response to each question.

Transcript

W-Br Thanks for tuning in to Music Today on Radio 49. First, a reminder that the Classical Music Festival is this weekend. Radio 49 is giving listeners a chance to win a pair of tickets by entering a contest. And tickets are almost sold out. Just go to our Web site and tell us what you enjoy most on our station, and we'll pick a winner at random. This year is the tenth anniversary of the event, which was founded by a famous classical musician, Umesh Gupta. On tomorrow morning's program, Mr. Gupta will be here for an interview about the history of the festival. Be sure to join us for that.

Question
86. What event is the speaker discussing?
87. Why does the speaker say, "tickets are almost sold out"?
88. What will happen tomorrow morning?

Select the best response to each question.

Transcript

W-Am Thank you for visiting our booth here at the trade fair. We're so excited to show you our new patio furniture. You're probably familiar with our wooden outdoor tables and chairs, and we want you to know that we've expanded that line to include plastic furniture. This furniture is very durable. It can withstand any kind of weather—and it needs no maintenance. I'm going to hand out a sample of the plastic material we use. Please pass it around after you've had a chance to look at it.

Question
89. What type of business does the speaker work for?
90. What does the speaker say is an advantage of the new material?
91. What will the listeners do next?

Select the best response to each question.

Transcript

W-Br This is Noriko, the human resources supervisor here in Albany. I'm calling about your request to transfer to our branch in Havertown... I know your commute is difficult, and it takes you over an hour to drive to this office. So I've contacted the manager at that location, and there is a need for a skilled software engineer. There are a few forms that you'll need to fill out, though, to complete the request. Now we need to talk about your work schedule to decide when you'll start at the new location. Please call me back.

Question
92. Which department does the speaker work in?
93. Why does the speaker say, "there is a need for a skilled software engineer"?
94. What does the speaker want to discuss with the listener?

Select the best response to each question.

ETS TOEIC 2022 L&R Test 1 – Image for questions 95–97
Transcript

M-Cn You're listening to Making My Company with Mark Sullivan. In each episode I invite entrepreneurs from around the world to talk about how they built their successful businesses. In celebration of our radio show's ten-year anniversary, our Web site now has all of our previously aired episodes. You can access them with the click of a button. You can even download them onto mobile devices to listen to on the go! OK, now, I welcome Haru Nakamura to the show. Ms. Nakamura is excited to be here today.

Question
95. Why are guests invited on the speaker's radio show?
96. What can the listeners do on a Web site?
97. Look at the graphic. Which day is this episode being aired?

Select the best response to each question.

ETS TOEIC 2022 L&R Test 1 – Image for questions 98–100
Transcript

M-Au It's Akira, calling from the district manager's office. The visual merchandising team wants to make a slight change to the fall display standards that we sent you yesterday. They want to move the shirts with the vertical stripes—hang them instead of having them displayed on the shelf. We'll display some colorful accessories there instead, like scarves and ties. Also, hang all the socks on gridwall panels by the cash registers. Those sell best when people can grab them when they walk up to pay. The thicker, cold-weather socks will be shipped to you soon. You'll get an e-mail confirmation with the details when they're sent.

Question
98. Look at the graphic. Where will the scarves and ties be displayed?
99. What should be displayed near the cash registers?
100. What should the listener expect to receive in an e-mail?

Select the best answer to complete the sentence.

Question
101. Mougey Fine Gifts is known for its large range of _____ goods.

Select the best answer to complete the sentence.

Question
102. Income levels are rising in the _____ and surrounding areas.

Select the best answer to complete the sentence.

Question
103. Since we had a recent rate change, expect _____ next electricity bill to be slightly lower.

Select the best answer to complete the sentence.

Question
104. Hotel guests have a lovely view of the ocean _____ the south-facing windows.

Select the best answer to complete the sentence.

Question
105. Mr. Kim would like _____ a meeting about the Jasper account as soon as possible.

Select the best answer to complete the sentence.

Question
106. The factory is _____ located near the train station.

Select the best answer to complete the sentence.

Question
107. Because of transportation _____ due to winter weather, some conference participants may arrive late.

Select the best answer to complete the sentence.

Question
108. Proper maintenance of your heating equipment ensures that small issues can be fixed _____ they become big ones.

Select the best answer to complete the sentence.

Question
109. The information on the Web site of Croyell Decorators is _____ organized.

Select the best answer to complete the sentence.

Question
110. The Copley Corporation is frequently _____ as a company that employs workers from all over the world.

Select the best answer to complete the sentence.

Question
111. Payments made _____ 4:00 P.M. will be processed on the following business day.

Select the best answer to complete the sentence.

Question
112. Greenfiddle Water Treatment hires engineers who have _____ mathematics skills.

Select the best answer to complete the sentence.

Question
113. After _____ the neighborhood, Mr. Park decided not to move his café to Thomasville.

Select the best answer to complete the sentence.

Question
114. The average precipitation in Campos _____ the past three years has been 22.7 centimeters.

Select the best answer to complete the sentence.

Question
115. Improving efficiency at Perwon Manufacturing will require a _____ revision of existing processes.

Select the best answer to complete the sentence.

Question
116. Conference attendees will share accommodations _____ they submit a special request for a single room.

Select the best answer to complete the sentence.

Question
117. To receive _____, please be sure the appropriate box is checked on the magazine order form.

Select the best answer to complete the sentence.

Question
118. Donations to the Natusi Wildlife Reserve rise when consumers feel _____ about the economy.

Select the best answer to complete the sentence.

Question
119. When _____ applied, Tilda's Restorative Cream reduces the appearance of fine lines and wrinkles.

Select the best answer to complete the sentence.

Question
120. The marketing director confirmed that the new software program would be ready to _____ by November 1.

Select the best answer to complete the sentence.

Question
121. Satinesse Seat Covers will refund your order _____ you are not completely satisfied.

Select the best answer to complete the sentence.

Question
122. In the last five years, production at the Harris facility has almost doubled in _____.

Select the best answer to complete the sentence.

Question
123. Ms. Tsai will _____ the installation of the new workstations with the vendor.

Select the best answer to complete the sentence.

Question
124. An upgrade in software would _____ increase the productivity of our administrative staff.

Select the best answer to complete the sentence.

Question
125. The Rustic Diner's chef does allow patrons to make menu _____.

Select the best answer to complete the sentence.

Question
126. Ms. Rodriguez noted that it is important to _____ explicit policies regarding the use of company computers.

Select the best answer to complete the sentence.

Question
127. _____ Peura Insurance has located a larger office space, it will begin negotiating the rental agreement.

Select the best answer to complete the sentence.

Question
128. Mr. Tanaka's team worked _____ for months to secure a lucrative government contract.

Select the best answer to complete the sentence.

Question
129. Though Sendark Agency's travel insurance can be purchased over the phone, most of _____ plans are bought online.

Select the best answer to complete the sentence.

Question
130. Garstein Furniture specializes in functional products that are inexpensive _____ beautifully crafted.

Select the best answer to complete the text.

NOTICE

To continue providing the highest level of ---[131]--- to our corporate tenants, we have scheduled the south lobby restrooms for maintenance this weekend, May 13 and May 14. ---[132]--- this time, the restrooms will be out of order, so tenants and their guests should instead use the facilities in the north lobby.

We ---[133]--- for any inconvenience this might cause. ---[134]---

Denville Property Management Partners

Question
131. Question 131
132. Question 132
133. Question 133
134. Question 134

Select the best answer to complete the text.

I recently received a last-minute invitation to a formal dinner. I bought a suit and needed it tailored as ---[135]--- as possible. A friend suggested that I use Antonio's Tailoring Shop in downtown Auckland. When I met Antonio, he gave me his full attention ---[136]--- his shop was busy. He took the time to listen to me and carefully noted all my measurements. He then explained all the tailoring costs up front and assured me that he could have my suit ready in three days, but he had it done in two! ---[137]---

Antonio has run his shop for over 30 years, and his experience really shows. He is a ---[138]--- tailor. I highly recommend him.

Jim Kestren, Auckland

Question
135. Question 135
136. Question 136
137. Question 137
138. Question 138

Select the best answer to complete the text.

Dear Director Yoshida,

Thank you for your school's interest in visiting our farm next month. Please note that children must be at least six years old to visit and tour the farm. ---[139]---. I have enclosed a list of the ---[140]--- activities available for our young visitors. Two of these ---[141]--- must be scheduled in advance. They are a cheese-making class and an introduction to beekeeping. Both are very popular with our visitors.

Please let ---[142]--- know your selection by early next week. I look forward to welcoming your group soon!

Sincerely,

Annabel Romero, Coordinator
Merrytree Family Farm

Question
139. Question 139
140. Question 140
141. Question 141
142. Question 142

Select the best answer to complete the text.

To: Lakshmi Aiyar
From: info@healthonity.com
Date: February 8
Subject: Healthonity Dental

Dear Ms. Aiyar,

We, the dental health professionals of the Healthonity Dental Center, are ---[143]--- to introduce our just-opened practice. We aim to provide access to the largest team of dental specialists in the region. On our Web site, you can see a comprehensive list of the procedures we offer. ---[144]---. The members of our practice share a passion for helping people maintain beautiful and healthy smiles.

Contact our center today at 305-555-0121 ---[145]--- an initial evaluation. All first-time ---[146]--- will benefit from a 50 percent discount on the cost through the end of the month.

Sincerely,

The Team at Healthonity Dental Center

Question
143. Question 143
144. Question 144
145. Question 145
146. Question 146

Select the best answer for each question.

http://www.moonglowairways.com.au

Special Announcement by Geoff Clifford, President of Moon Glow Airways

As many of you are aware, there was a problem with Pelman Technology, the system that handles our airline reservations. This outage has affected several airlines. It's been a rough week, but the good news is that it has been repaired, and we are re-setting our system. However, Moon Glow passengers may still face delays for a day or two. This most likely will include longer lines at airports. We have added more on-site customer service representatives at airports in all of our destination cities to assist customers with their flights and information. We appreciate your understanding and patience.

Question
147. What is the purpose of the announcement?
148. According to Mr. Clifford, what has the airline temporarily increased?

Select the best answer for each question.

Video Captioners—Work from Home

Kiesel Video is seeking detail-oriented people to use our software to add text captions to a wide variety of video material, such as television programs, movies, and university lectures. We will provide free online training. Successful applicants must possess strong language skills and have a computer, a headset, and high-speed Internet access.

The position features:
• Flexible hours—you work as much or as little as you want.
• Choice of projects—we have work in many types of content.
• Good pay—our captioners earn $350 to $1,100 a week, depending on the assignment.

Apply today at www.kieselvideo.com/jobs.

Question
149. What are applicants for this position required to have?
150. What is true about the job?

Select the best answer for each question.

February 1

SOFTWARE TESTING REPORT

Version of Software Program: Konserted 2.5
Testing Dates: January 10–12
Number of Participants: 8

Software Testing Overview: Participants were asked to complete a series of tasks testing the functionality of the revised Konserted interface. In task number 1, participants searched for a concert in a designated area. In task number 2, participants searched for new friends on the site. In task number 3, participants invited friends to a concert. In task number 4, participants posted concert reviews, photos, and videos.

Initial Findings: Task number 3 proved the most challenging, with three participants unable to complete it in under two minutes. A potential cause for this difficulty may be the choice of icons in the menu bar. Clearer, more intuitive icons could make this task easier to complete for participants.

Question
151. What is true about the software testing?
152. What action was difficult for users to complete?

Select the best answer for each question.

*E-mail*

To: catiyeh@mymailroom.au
From: achen@mutamark.au
Date: 1 July
Subject: Mutamark conference

Dear Ms. Atiyeh,

To follow up on our phone conversation earlier today, I would like to extend to you a formal written invitation to speak at the eighth annual Mutamark conference, scheduled to take place this year from 17 to 20 September in Zagros. Because you drew a sizeable crowd when you appeared at the conference in the past, we will be making special arrangements for your visit this time. The Blue Room at the Debeljak Hotel holds only 120, so this year we are also booking the Koros Hall, which has a capacity of 270. We can offer you a 40-to-50-minute slot on the last day of the conference, when attendance should be at its peak. Please e-mail me to confirm your acceptance and to let me know more about your audiovisual requirements. We can provide overhead projection for still images if you will be using them again.

Very best regards,

Alex Chen, Conference Planning
Mutamark Headquarters, Melbourne

Question
153. What is indicated about Ms. Atiyeh's previous appearance at Mutamark?
154. How many people can the Koros Hall accommodate?
155. When will Ms. Atiyeh most likely appear at the Mutamark conference?

Select the best answer for each question.

Monorail Coming to Sudbury

(4 Feb.)—Ottawa-based Saenger, Inc., has been selected by the city of Sudbury to build a monorail system that will connect the city's commercial district to the airport. — [1] —. Funding for the system is drawn from a combination of public agencies and private investors. — [2] —. Ticket sales for the monorail will also provide a new source of revenue for the city. — [3] —. Construction is slated to begin in early June and is expected to be completed within four years. — [4] —.

Question
156. What kind of business most likely is Saenger, Inc.?
157. What is indicated about the monorail?
158. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "Along the way, the line will stop at nine stations."

Select the best answer for each question.

Dennis Beck (2:52 P.M.)
Hi, Corinne. I just want to be sure that you saw the document I sent you. It's the combined market analysis and advertising proposal for the Keyes Elegant Home group. We're preparing it for tomorrow's presentation to the client.

Corinne McCall (2:53 P.M.)
Yes. I have just downloaded it. Is this about their new line of tableware?

Dennis Beck (2:54 P.M.)
Yes. I'd like you to read it over.

Corinne McCall (3:01 P.M.)
No problem. Would you like me to revise anything, or do you want me to just check that it is all clear?

Dennis Beck (3:02 P.M.)
Feel free to add information to the section "Advertising Strategies," since that is your area of expertise.

Corinne McCall (3:03 P.M.)
Will do. I'll get it back to you before the end of the day.

Question
159. At 3:01 P.M., what does Ms. McCall most likely mean when she writes, "No problem"?
160. What type of work does Ms. McCall most likely do?

Select the best answer for each question.

To: Mara Renaldo <mrenaldo@viyamail.com>
From: Lisa Yang <lyang@staffordsvillefair.org>
Date: May 28
Subject: RE: Staffordsville Craft Fair

Dear Ms. Renaldo,

Thank you for your interest in selling your handcrafted items at the annual Staffordsville Craft Fair. Please note that all applicants must submit a $25 application fee, whether or not they want to share a space with another applicant. Moreover, all applicants must submit a minimum of four photographs of their work in order to be considered as a vendor. — [1] —.

In addition to photographs, we ask that you submit a rough sketch showing how you would display your work. Since you propose to share a space with a friend, local potter Julia Berens, it would be helpful if your sketch could indicate how you are planning to use the space jointly. — [2] —.

Also, because we hold the fair rain or shine, all vendors must supply their own tenting to protect themselves and their wares from the possibility of rain. — [3] —.

Finally, please be aware that every year we receive far more applications from jewelry makers than we can accept. We hope that you will not be too discouraged if your work is not accepted this year, as you are applying for the first time. — [4] —.

Thanks again, and best of luck with your application.

Lisa Yang

Question
161. What is suggested about the craft fair?
162. What is NOT mentioned as a requirement for selling at the craft fair?
163. What does Ms. Renaldo most likely sell?
164. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "Make sure they clearly represent the items you wish to offer for purchase at the event."

Select the best answer for each question.

SLEEP SOUNDLY SOLUTIONS
Thank you for choosing Sleep Soundly Solutions!

The updated control panel is linked to an integrated system that allows you to activate and disable all security systems in your home, including your Sleep Soundly motion sensor as well as your fire, smoke, and carbon monoxide detectors.

All Sleep Soundly residential alarm systems have been tested thoroughly to ensure the highest quality and sensitivity, so you can sleep soundly in the knowledge that your home is protected. We have also developed a new smartphone application that will notify you of any disturbances wherever you are. The app is available for download now.

Sleep Soundly control equipment is carefully manufactured for use with Sleep Soundly detectors and alarms. Using products manufactured by other companies may result in an alarm system that does not meet safety requirements for residential buildings or comply with local laws.

Question
165. In what industry does Sleep Soundly Solutions operate?
166. What new product is being offered by Sleep Soundly Solutions?
167. The word "meet" in paragraph 3, line 3, is closest in meaning to

Select the best answer for each question.

March 29

Dr. Maritza Geerlings
Poseidonstraat 392
Paramaribo
Suriname

Dear Dr. Geerlings,

I am writing to thank you for your years of service on the faculty of the Jamaican Agricultural Training Academy (JATA) and to let you know about some exciting developments. As you know, JATA was originally established as a vocational school for agriculture but now offers courses in a varied array of disciplines, including cybersecurity, electrical engineering, and health information management. Our student body, which for the first ten years consisted almost exclusively of locals, is now culturally diverse, with students from across the Americas and Europe. Today's students work with sophisticated equipment, much of which did not exist in our early days.

To reflect these and other significant changes that JATA has undergone over time, the Board of Trustees has approved a proposal by the Faculty Senate to rename the institution the Caribbean Academy of Science and Technology. As a result, a new institutional logo will be adopted. All students and faculty members, both current and former, are invited to participate in a logo design contest. Information about the contest will be forthcoming.

The renaming ceremony and the introduction of the new logo will take place at 11 A.M. on 1 June, the twentieth anniversary of the institution. We hope you will be able to join us.

Sincerely,

Audley Bartlett
Vice President for Academic Affairs,
Jamaican Agricultural Training Academy

Question
168. What is one purpose of the letter?
169. The word "established" in paragraph 1, line 3, is closest in meaning to
170. What is suggested about Dr. Geerlings?
171. What is NOT indicated about JATA in the letter?

Select the best answer for each question.

Ashley Montaine 8:54 A.M.: How did the interview with Mr. Erickson go?

Dan Campbell 8:55 A.M.: I really enjoyed meeting him. I think he'd be a great reporter here. He seems smart and organized, and his samples show that he's a great writer.

Ashley Montaine 8:57 A.M.: Brooke, can you contact Mr. Erickson to set up the next interview? Is that a problem?

Dan Campbell 8:58 A.M.: I'd really like to work with him. It is very important that he impress Mr. Peters.

Brooke Randolph 8:59 A.M.: Not at all.

Ashley Montaine 9:00 A.M.: Thanks. I also see that he has a varied work history. That will make him a well-rounded reporter.

Brooke Randolph 9:02 A.M.: When would you like to meet with him again?

Dan Campbell 9:03 A.M.: Ashley, I believe you will participate in the next interview. Note that Mr. Peters is probably going to ask why Mr. Erickson wants to transition from freelance writing to in-house news reporting. Also, Mr. Peters will want assurances that he's committed and will stick around for several years.

Ashley Montaine 9:04 A.M.: Brooke, Mr. Peters and I are both free Friday morning.

Brooke Randolph 9:06 A.M.: Great. I'll write an e-mail shortly.

Question
172. For what type of company do the writers work?
173. At 8:59 A.M., what does Ms. Randolph most likely mean when she writes, "Not at all"?
174. What is indicated about Mr. Erickson?
175. According to the discussion, what is important to Mr. Peters about a new hire?

Select the best answer for each question.

Passage 1

Alberta Business Matters
April issue

Improve Your Office Environment Now!

Today's office environment, featuring numerous corridors, unexciting beige or white walls, and often rows of identical, windowless cubicles, might not inspire comfort, beauty, and energy. However, there are some easy, inexpensive ways to make your office space more inviting.

Air quality
• Add some green plants to the décor. Plants offer a natural filtration system, increasing oxygen levels. Nonflowering plants should be preferred, as they will not scatter pollen.
• A small, tabletop air purifier helps improve stale air and removes dust.

Light quality
• Take breaks and go outdoors. Even just five minutes before or after lunch break will provide your eyes with a respite from artificial light sources.
• Use desktop lamps with full-spectrum lightbulbs.
• Install double-glazed windows instead of blinds to reduce glare while maintaining natural light.

Stress relief
• Earplugs or noise-cancelling headphones can block distracting noise in an open office floor plan.
• Photographs of loved ones and places we have visited for vacation are reminders of our life away from the office. Select a few favorite pictures as important decorative elements.

Dear readers, if you have tips to add to this list, send them in and they will be published in next month's issue.

Passage 2

Alberta Business Matters

Letters to the Editor

It may interest your readers to know about the company I work for, called Moveable, Inc. We aspire to make dull offices more comfortable and convenient for workers, especially for today's on-the-move employees.

For example, say you work two days a week at your headquarters in Edmonton, and the rest of the week you are in a satellite office. Our "Can-Do Case" ensures that your favorite office supplies always travel with you. Our "Modular Décor Kit," weighing just 1.75 kg, contains a portable reading lamp, a miniature silk plant, and a folding photo frame with space for four pictures. Look us up online and follow us on social media, as we offer new items frequently!

Best,
Maria Testa

Question
176. What is NOT recommended in the article?
177. Why are blinds mentioned?
178. What is indicated about the magazine?
179. What is suggested about Ms. Testa?
180. What is suggested about Moveable, Inc.'s products?

Select the best answer for each question.

Passage 1

http://www.Lloydtouringcompany.co.uk

Choose one of Lloyd Touring Company's (LTC) most popular outings to see the best that London has to offer!

Tour 1: Full-day tour of the most popular tourist sites on one of our famous red double-decker buses. See the Changing of the Guard and conclude the day with a river cruise.

Tour 2: Full-day walking tour of London's best shopping areas. Explore London's famous department stores and wander along fashionable Bond and Oxford Streets.

Tour 3: Half-day tour on a red double-decker bus, including private tour of the Tower of London and lunch at a nearby café.

Tour 4: Half-day tour of Buckingham Palace, including the Changing of the Guard. Tour ends with a traditional fish-and-chips lunch.

Tour 5: Full-day walking tour featuring London's top highlights. Complete the day with a medieval banquet.

LTC's knowledgeable local staff members personally guide each one of our tours. Meals are not covered, except when noted in the tour description. Participants are responsible for meeting at chosen departure destination. LTC does not provide pickup from hotels. All tours can be upgraded for an additional fee to include an open-date ticket to the London Eye, London's famous observation wheel.

Passage 2

★★★★★
—Ella Bouton

Lloyd Touring Company Review

This was my first trip to London. I decided to see all the major tourist sites on my own, but I wanted someone to help me discover the most interesting places to shop in London. My LTC tour guide, Larissa, was wonderful. She is an avid shopper herself, and at the beginning of the tour, she tried to get to know the participants. She was able to guide everyone to the shops that they were most interested in. It was such a personalized tour! And it was a bonus that Larissa also speaks French. My daughter and I were visiting from Paris, and we appreciated being able to communicate in two languages. The tour was very reasonably priced, too. I would highly recommend it. The only unpleasant part of the tour was that Oxford Street was extremely crowded when we visited, and it was difficult to walk around easily.

Question
181. How does Tour 1 differ from all the other tours?
182. What is included in the cost of the tours?
183. What tour did Ms. Bouton most likely take?
184. What does the review suggest about Ms. Bouton?
185. Why was Ms. Bouton disappointed with the tour?

Select the best answer for each question.

Passage 1

To: Joseph Morgan <joseph.morgan@peltergraphics.com>
From: administrator@costaseminars.org
Date: May 31
Subject: Book order

Dear Mr. Morgan,

Thank you for registering for Emilio Costa's seminar on June 11 at the Rothford Business Center. We are glad you took advantage of the opportunity for conference participants to purchase some of Emilio Costa's graphic-design books at a discounted price. The information below is a confirmation of your order. The books will be waiting for you at the check-in desk on the day of the seminar. Please note that we will accept any major credit card for payment. We are looking forward to seeing you on June 11.

Quantity | Title | Price | Discounted Price | Total Price
1 | Perfected Figures: Making Data Visually Appealing | $22.00 | $17.60 | $17.60
1 | Logos in the Information Age | $18.00 | $14.40 | $14.40
1 | Branding Strategies in Graphic Design | $20.00 | $16.00 | $16.00
2 | Best Practices in Web Design: A European Perspective | $28.00 | $22.40 | $44.80
TOTAL DUE: $92.80

Passage 2

Attention, Seminar Participants:

Unfortunately, we do not have copies of Emilio Costa's book Branding Strategies in Graphic Design with us today. For those of you who have ordered it, please give your mailing address to the volunteer at the check-in desk, and the book will be mailed to your home at no cost to you. We will charge your credit card upon shipment. We are sorry for the inconvenience.

Passage 3

*E-mail*

To: roberta.tsu@peltergraphics.com
From: joseph.morgan@peltergraphics.com
Date: June 22
Sent: Costa book

Dear Roberta,

I'm looking forward to finishing up our brochure design for Entchen Financial Consultants. Before we submit our final draft, I would like to rethink how we are presenting our data. Have you had a chance to look through the Costa book I showed you? He gives great advice on improving the clarity of financial information in marketing materials. Anyway, let's talk about it at lunch tomorrow.

Best,

Joseph

Question
186. What most likely is the topic of the seminar on June 11?
187. What is suggested about Mr. Morgan?
188. What is the purpose of the notice?
189. According to the second e-mail, what does Mr. Morgan suggest changing?
190. How much did Mr. Morgan spend on the book he showed to Ms. Tsu?

Select the best answer for each question.

Passage 1

Anton Building

Clanton (12 October)—The planned renovation of the historic Anton Building by Jantuni Property Developers (JPD) is facing new delays. A JPD spokesperson says their negotiations with the city regarding a package of subsidies and tax incentives are ongoing and are proving somewhat contentious. According to the renovation plan, JPD must protect the historical integrity of the Anton Building while it creates a mixed-use interior, offering both office space and lower-level retail space. However, JPD's city permit to do the project is on hold pending the current negotiations.

This is making city revitalization advocates increasingly anxious. Aditi Yadav comments, "This plan to create useful space out of an empty decaying building will go a long way to restoring vibrancy to that area of the city. I sincerely hope that JPD does not back out. In creating their offer, the City Council should consider JPD's excellent record of beautifully restoring and maintaining several other historic buildings in Clanton."

Passage 2

From: anabautista@lenoiva-health.com
To: t.rowell@jantunipropertydevelopers.com
Date: 20 February
Subject: Lease inquiry

Dear Mr. Rowell,

I am the owner of Lenoiva, a health-care technology company. We plan to expand our operations and we need new office space. The Anton Building is one of the locations in Clanton that we are considering. We have been informed that your restoration project of this building will be finished sometime this spring, which is good timing for us. We are particularly attracted by the easy access to public transportation services that your building offers. Do you still have spaces available for rent? We anticipate needing a space at least 300 square metres in size. Would there be any reserved parking for our employees if we rented there? We would appreciate any information you can provide.

Thank you in advance.

Ana Bautista

Passage 3

One Anton Place–2nd Floor Plan (office space)

Unit 2A
350 m²
T&M Accountancy

Unit 2B
150 m²
Available

Unit 2C
100 m²
Available

Unit 2D
250 m²
Available

Unit 2E
375 m²
Available

Question
191. What is the purpose of the article?
192. What positive aspect of the Anton Building does Ms. Yadav mention?
193. What is suggested about JPD in Ms. Bautista's e-mail?
194. What information about the building does Ms. Bautista request from Mr. Rowell?
195. What space would Lenoiva most likely choose to rent?

Select the best answer for each question.

Passage 1

From: Tanya Jefferson <tjeff@keysuppliers.com>
To: info@danestongear.com
Subject: Request for group rental information
Date: May 29

Hello Daneston Gear Company (DGC),

I am the president of an activities club. This month, our 30 members intend to take a day trip to Daneston to go boating on the lake. Could you please send me information regarding your rates and offerings? We are most interested in renting boats that seat one person. Some time ago, I rented a kayak for myself from DGC, but this will be my first time renting from DGC for a group.

Thank you,

Tanya Jefferson

Passage 2

From: info@danestongear.com
To: Tanya Jefferson <tjeff@keysuppliers.com>
Subject: RE: Request for group rental information
Date: May 30
Attachment: Price list

Dear Ms. Jefferson,

Thank you for contacting us regarding your group's anticipated visit to DGC. We look forward to equipping your club for its next adventure. A price list is attached to this e-mail. If you wish to discuss our rentals in more detail, please call me at (888) 555-1578. Incidentally, we recently added a rowboat option that is an excellent choice for adults who wish to boat with their children.

I will be pleased to help you when you are ready to make your reservation.

Best,

Adam Goldstein

Passage 3

DGC Price list

Boat type | Hourly rate | Additional 1/2 hour
Option 1 | 2-person canoe | $13 | $8
Option 2 | 3-person canoe | $15 | $8
Option 3 | 1-person kayak | $11 | $8
Option 4 | 2-person kayak | $14 | $8
Option 5 | 3- or 4-person rowboat (3 adults or 2 adults and 2 small children) | $13 | $9

• We are open every day from April to October, 10:00 A.M. to 6:30 P.M.
• All boats must be returned by 6:15 P.M. on the day they are rented.
• Life jackets and paddles are included in the rental fee.
• Groups of ten or more qualify for a discount if they book at least one week in advance.

Question
196. What does Ms. Jefferson mention in the first e-mail?
197. What rental option best meets Ms. Jefferson's needs?
198. What is the hourly rate of DGC's newest rental option?
199. What is indicated about DGC in the price list?
200. According to the price list, what is true about all boats?

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