ETS TOEIC 2022 L&R Test 10 (Online Test)

0/200 00:00:00
Part 1 Audio Press ▶ to start the Part 1 audio
Part 2 Audio Press ▶ to start the Part 2 audio
Part 3 Audio Press ▶ to start the Part 3 audio
Part 4 Audio Press ▶ to start the Part 4 audio

Select the one statement that best describes what you see in the picture.

ETS TOEIC 2022 L&R Test 10 – Image for question 1
Transcript

(A) A man is organizing a display of fruit.

(B) A man is getting some food from a cafeteria.

(C) A man is cooking a meal in a kitchen.

(D) A man is standing behind a cash register.

Question
1. Question 1

Select the one statement that best describes what you see in the picture.

ETS TOEIC 2022 L&R Test 10 – Image for question 2
Transcript

(A) The man is pointing at a location on a map.

(B) The man is talking on a mobile phone.

(C) The woman is taping a sign to the wall.

(D) The woman is taking a pen from a drawer.

Question
2. Question 2

Select the one statement that best describes what you see in the picture.

ETS TOEIC 2022 L&R Test 10 – Image for question 3
Transcript

(A) She's walking toward a trash bin.

(B) She has set a basket on a lawn.

(C) She has a rolled mat under her arm.

(D) She's unpacking a picnic lunch near a tree.

Question
3. Question 3

Select the one statement that best describes what you see in the picture.

ETS TOEIC 2022 L&R Test 10 – Image for question 4
Transcript

(A) A man is staring out a window.

(B) A woman is reaching into her bag.

(C) Some people are holding coffee cups.

(D) Some people are waiting in line.

Question
4. Question 4

Select the one statement that best describes what you see in the picture.

ETS TOEIC 2022 L&R Test 10 – Image for question 5
Transcript

(A) Sets of utensils have been arranged on napkins.

(B) Containers have been placed on chairs.

(C) A tablecloth is being removed.

(D) There is a stack of books next to some plates.

Question
5. Question 5

Select the one statement that best describes what you see in the picture.

ETS TOEIC 2022 L&R Test 10 – Image for question 6
Transcript

(A) A box is being loaded onto a truck.

(B) Some people are inspecting the contents of a box.

(C) Some boxes have been piled on a desk.

(D) One of the people is lifting a box.

Question
6. Question 6

Select the best response to the question.

Transcript

Where's the marketing department?

(A) Are the shoes on sale?

(B) I've been to the farmers market.

(C) On the third floor.

Question
7. Question 7

Select the best response to the question.

Transcript

What time does your flight leave?

(A) At nine in the morning.

(B) Only one suitcase.

(C) That's a great destination.

Question
8. Question 8

Select the best response to the question.

Transcript

Who reviewed the order forms?

(A) Today at noon.

(B) The manager did.

(C) Sure, I'll sign for the delivery.

Question
9. Question 9

Select the best response to the question.

Transcript

How much do the tickets cost?

(A) It's on the coast.

(B) The concert was great!

(C) Twenty dollars, I think.

Question
10. Question 10

Select the best response to the question.

Transcript

Would you like to have lunch with us?

(A) They don't work together.

(B) She called yesterday.

(C) No, thanks—I already ate.

Question
11. Question 11

Select the best response to the question.

Transcript

Should we discuss the merger tomorrow or Friday?

(A) He's a vegetarian.

(B) Tomorrow is better.

(C) A few weeks ago.

Question
12. Question 12

Select the best response to the question.

Transcript

Why are you still at the office?

(A) Because my meeting ran late.

(B) Please leave it with my assistant.

(C) The room at the end of the hall.

Question
13. Question 13

Select the best response to the question.

Transcript

Doesn't the art exhibit open today?

(A) No, not until next week.

(B) Sure, you can leave it open.

(C) Many local artists.

Question
14. Question 14

Select the best response to the question.

Transcript

When did Takumi start working here?

(A) I think it was a year ago.

(B) Since my computer isn't working.

(C) No, he retired last month.

Question
15. Question 15

Select the best response to the question.

Transcript

We still sell this brand of washing machine, don't we?

(A) I appreciate the help.

(B) Yes, there are some in stock.

(C) Adjust the temperature setting.

Question
16. Question 16

Select the best response to the question.

Transcript

Haven't you finished the report yet?

(A) The deadline's been extended.

(B) Usually once a week.

(C) That would help, thanks.

Question
17. Question 17

Select the best response to the question.

Transcript

Do you want to fly or drive to the trade show?

(A) The new French film is showing tonight.

(B) That's a positive trend.

(C) Where is it this year?

Question
18. Question 18

Select the best response to the question.

Transcript

Who's leading the focus group meeting on Friday?

(A) In the second-floor conference room.

(B) John is making those assignments.

(C) At the management seminar.

Question
19. Question 19

Select the best response to the question.

Transcript

Why don't we create some videos for the interns?

(A) It was very creative.

(B) Sure, let's work on that.

(C) A review of our television show.

Question
20. Question 20

Select the best response to the question.

Transcript

Prackwood Bank has extended business hours today, doesn't it?

(A) My extension is 204.

(B) Small business loans.

(C) Only at the Main Street location.

Question
21. Question 21

Select the best response to the question.

Transcript

When do concert tickets go on sale?

(A) They're already sold out.

(B) At the ticket office.

(C) That's a good price!

Question
22. Question 22

Select the best response to the question.

Transcript

Has anyone volunteered to organize the reception?

(A) The event's been canceled.

(B) Sorry, I don't have a receipt.

(C) It is a well-known organization.

Question
23. Question 23

Select the best response to the question.

Transcript

How do I turn off the copy machine?

(A) I still need to make a few copies.

(B) At the traffic light.

(C) Yes, the machine is new.

Question
24. Question 24

Select the best response to the question.

Transcript

I'm calling to make an appointment with a physical therapist.

(A) Yes, that is my home address.

(B) A lot of exercise.

(C) OK—your options are next Monday or Tuesday.

Question
25. Question 25

Select the best response to the question.

Transcript

Our fabric shipment hasn't arrived yet, has it?

(A) A large number of orders.

(B) There's a printer on my desk.

(C) I'll call our supplier now.

Question
26. Question 26

Select the best response to the question.

Transcript

Did you send all staff the revised vacation policy?

(A) You'll need a visitor badge to enter the building.

(B) Our computer system has been down all morning.

(C) A two-week trip to Boston.

Question
27. Question 27

Select the best response to the question.

Transcript

What's the telephone number for Primavera restaurant?

(A) It's closed for renovations.

(B) Chicken or pasta?

(C) Our supervisor is expecting his call.

Question
28. Question 28

Select the best response to the question.

Transcript

Could you represent our company at the recruitment fair this week?

(A) Five new interns.

(B) Thomas said not to get him any presents.

(C) I always enjoy meeting new people.

Question
29. Question 29

Select the best response to the question.

Transcript

The engine's been making a strange noise for the past hour.

(A) We'd better go find some oil.

(B) No, I'm not going to make anything for the party.

(C) Let's turn down the volume on the TV.

Question
30. Question 30

Select the best response to the question.

Transcript

Where can we buy a microwave oven for the office kitchen?

(A) Yes, I really like cooking.

(B) My office is located near the kitchen.

(C) There's one in the storage area.

Question
31. Question 31

Select the best response to each question.

Transcript

W-Am: Jung-Soo, are you ready for your conference in Greenville Shores?

M-Cn: Yes, I'm leaving tomorrow morning.

W-Am: That's a great city. Are you doing any sightseeing before the conference?

M-Cn: Actually, I've been so busy finishing my presentation that I haven't looked at what there is to do.

W-Am: Last time, I did a walking tour of the historic district.

M-Cn: That sounds interesting.

W-Am: It was! I used Greenville Guides—I can pass on their Web site. Just don't wait too long before booking—slots fill up quickly.

Question
32. What is the conversation mainly about?
33. Why has the man been busy?
34. What does the woman suggest that the man do soon?

Select the best response to each question.

Transcript

M-Au: Welcome to Patterson Bakery. How can I help you?

W-Am: Actually, I noticed the sign in your window advertising a temporary job for a baker.

M-Au: Right, we always need extra help during the summer months because many employees go on vacation.

W-Am: I see. How can I apply?

M-Au: Let me get you an application form. You can fill out the form here if you'd like. Just remember to e-mail us your résumé later.

W-Am: All right, thanks!

Question
35. Where is the conversation taking place?
36. What does the woman ask about?
37. What does the man remind the woman to do?

Select the best response to each question.

Transcript

M-Cn: Thank you for hiring me as a business consultant. What sort of advice are you looking for? I know your bookstore is already well-known in the community.

W-Am: But a lot of people are shopping online these days, and we're worried about our ability to compete.

W-Br: Yes, we think that's why fewer people are coming into the bookstore these days.

M-Cn: I see. Have you considered making a significant change to the store—like adding a café?

W-Am: Interesting. We probably have enough space in the back of the store for that.

M-Cn: That way customers could come in to browse and have a cup of coffee.

Question
38. Where do the women work?
39. What are the women worried about?
40. What does the man recommend?

Select the best response to each question.

Transcript

W-Am: Hey, Taro. A customer just bought five bags of our Super Boost potting soil. Could you carry them to his car for him?

M-Cn: Can I finish organizing the flower seeds on this display first? I'll be done in a minute.

W-Am: He's probably waiting outside. I told him to pull his car up by the entrance.

M-Cn: Oh, OK. And he already paid, right?

W-Am: Yes. Just be sure to sign your initials on his receipt once you're done. It's something we keep forgetting to do.

Question
41. What kind of products do the speakers sell?
42. What does the woman mean when she says, "He's probably waiting outside"?
43. What do the staff sometimes forget to do?

Select the best response to each question.

Transcript

W-Am: Hi, Paul and Mark. Uh, you've already installed the electrical wiring in the new classrooms on the west end of the building, right?

M-Cn: Yes, we're almost finished. Is there a problem?

W-Am: Well... there's just a last-minute change. The school district has decided that each classroom should have a projector mounted on the ceiling.

M-Au: That's really frustrating. We'll have to redo some of the connections so that we can run wiring through the ceilings.

M-Cn: That's going to take more time. Maybe another week or so.

W-Am: That's OK. Here are the new blueprints for the classroom design. I'd like you to look them over and let me know if you have any questions.

Question
44. Who most likely are the men?
45. Why are the men frustrated?
46. What does the woman want the men to review?

Select the best response to each question.

Transcript

M-Cn: Thanks for agreeing to meet with me, Mayor Jackson. I wanted to discuss the possibility of creating a community garden in my neighborhood. It would be a space where we could grow flowers and vegetables.

W-Br: Great idea. But finding a place for it could be a problem.

M-Cn: Not necessarily. There's a vacant lot on the corner of Main Street and Linwood Avenue. It's city property, and it's been empty for years.

W-Br: Well, you'll need to have the city council approve a request like that. I suggest you start a neighborhood petition. If you get enough signatures, you can bring it to the city council.

Question
47. What does the man want to do?
48. What problem does the woman mention about a project?
49. What does the woman suggest the man do?

Select the best response to each question.

Transcript

M-Au: It's been great speaking with you on our radio program today. I'm sure our listeners enjoyed hearing about your career in finance.

W-Br: Thanks for having me! I especially enjoyed sharing passages from the book I recently published, Choosing the Right Finance Career.

M-Au: I'm glad you did. Actually, a listener just sent in one more question for you. Let's see... Isabel from Rhode Island would like to know your tips for choosing the right finance degree program. Any advice?

Question
50. What industry does the woman work in?
51. What did the woman do recently?
52. What will the woman most likely discuss next?

Select the best response to each question.

Transcript

M-Cn: Priyanka, are you looking forward to the new restaurant opening next month?

W-Br: Definitely. It's about time we opened a second location.

M-Cn: Yes! I was looking at the layout again, and I think we should order three more sets of tables and benches for the outdoor patio.

W-Br: Good idea.

M-Cn: But I'm worried about placing the order right away. I know our bank account was used for payroll earlier today, so we may not have enough funds in that account to cover the costs.

W-Br: I just checked the account balance an hour ago.

M-Cn: OK, I'll go ahead and place the order.

Question
53. What kind of business do the speakers most likely own?
54. What does the man want to order?
55. Why does the woman say, "I just checked the account balance an hour ago"?

Select the best response to each question.

Transcript

W-Br: Hello, Gerard. This is Patricia Santos calling.

M-Au: Patricia! I haven't talked to you since your lease ended last year. How are you?

W-Br: I'm doing well, thanks. I've been staying with my parents in London, but I'm about to start trade school in Glasgow.

M-Au: Oh, congratulations!

W-Br: Actually, that's why I'm calling—I found a new apartment that I'd like, and the rental application requires a letter from a previous landlord. Could you write that for me?

M-Au: Yes, of course. What should I say?

W-Br: It can be short—just say that I'm a quiet, clean tenant who paid rent on time.

M-Au: No problem. Just text me the contact information.

Question
56. Who most likely is the man?
57. What does the woman say she will do soon?
58. What does the woman ask for?

Select the best response to each question.

Transcript

W-Am: Thank you for listening to Channel Three news this morning. It's time to go to Hao Nan with our traffic report.

M-Au: Thanks, Sameera. While most commuters are seeing a fairly smooth ride this morning, crews have begun repairs to the Lansing Bridge, and it's closed to all traffic. Drivers can take a detour on Canal Road.

W-Am: And when is construction expected to be completed?

M-Au: It's scheduled to wrap up by November seventh. Head to our Web site at NewsThree.com to learn more about the progress of the repairs.

Question
59. Where most likely are the speakers?
60. What does the man mention about the Lansing Bridge?
61. How can the listeners find out more information?

Select the best response to each question.

ETS TOEIC 2022 L&R Test 10 – Image for questions 62–64
Transcript

W-Am: Hello, Elmbrook Community Center.

M-Cn: Hi, I'll be attending the class that starts on Friday this week, and I'm wondering what to bring. Details weren't listed in the class description.

W-Am: Oh, the materials are always provided. But please note that classes don't start until next week.

M-Cn: Really? I'll be in Chicago next week—my son's getting married. I'm afraid I'm going to have to miss the first class, then.

Question
62. Why is the man calling?
63. Look at the graphic. Which class are the speakers discussing?
64. What does the man plan to do in Chicago?

Select the best response to each question.

ETS TOEIC 2022 L&R Test 10 – Image for questions 65–67
Transcript

M-Au: Thanks for attending this planning meeting. As I explained in my e-mail, since the company's expanding its fleet of trucks, we need to figure out how to recruit more truck drivers. Any ideas?

W-Am: I did some research. This graph shows where people most frequently search for jobs online.

M-Au: Hmm, eighty-four percent use job search engines, so it's good we already post our job openings on those. But, look at the next-highest category. At sixty-six percent, it'd be worth investing in.

W-Am: I thought so, too. We'd need to increase our recruitment budget, though.

M-Au: I'm meeting with the rest of the management team later today. I'll mention our need for extra funds.

Question
65. Where do the speakers most likely work?
66. Look at the graphic. Where do the speakers plan to start advertising job openings?
67. What does the man say he will do later today?

Select the best response to each question.

ETS TOEIC 2022 L&R Test 10 – Image for questions 68–70
Transcript

M-Au: The design for next season's backpack looks nice! What materials will you use?

W-Br: Well, polyester for the body of the bag, but it's hard to decide what to use for the straps. Any suggestions?

M-Au: How about cotton canvas?

W-Br: Hmm. Yes, OK. That would create an interesting texture contrast. Perfect!

M-Au: By the way, remember how we commissioned an artist to redesign our logo in honor of our company's fifty years in business? Well, the new logo is ready. Where would you like it to go?

W-Br: Last year the logo went on the left side pocket. But for this model I'd like to do something different, so put it on the top flap.

M-Au: No problem.

Question
68. What is the woman having difficulty deciding on?
69. Why was the company's logo redesigned?
70. Look at the graphic. Where will the company's logo be placed?

Select the best response to each question.

Transcript

M-Au: Hello, I recently ordered a pair of reading glasses from your Web site. I chose blue frames, but when the package arrived, the glasses had black frames instead. I'm going to send these back to you now to be exchanged for the correct color. But I wanted to ask how long it'll take for the blue pair to arrive. The original shipment took about three weeks, and I'd like to get the replacement sooner. My number's 555-0156. Thanks.

Question
71. What kind of product did the speaker order?
72. What problem does the speaker mention?
73. What does the speaker ask about?

Select the best response to each question.

Transcript

W-Am: Good afternoon, everyone. As you know, it's time to announce our newest employee of the month, and it goes to Haru Watanabe. Congratulations! Haru did outstanding work this month securing the Thompson Limited account. He also volunteers in the community. As our winner, Haru will receive a preferred parking space right outside the building for the next 30 days. Haru, please come up here to have your picture taken. Like all our employees of the month, your photo will be featured on the company Web site.

Question
74. What award is being announced?
75. According to the speaker, what will the winner receive?
76. What does the speaker say will be published on a Web site?

Select the best response to each question.

Transcript

M-Cn: Hi, everyone! My name is Sanjeep Gupta. We're excited to have so many new people working at our bicycle stores. During the week, you will learn how to repair bicycles and scooters for our customers. Before we begin your training, I'm going to show you around this model facility, which has been built to simulate the repair shop in the back of every one of our stores. Oh—a couple of you asked about your schedule this week. I'll be overseeing your work, and I come in at eight.

Question
77. What kind of product does the speaker's company sell?
78. What will the listeners do next?
79. What does the speaker mean when he says, "I come in at eight"?

Select the best response to each question.

Transcript

M-Au: A new report shows that customers prefer sustainable packaging in the products they buy. In order to expand our customer base, we've decided to look into using biodegradable packaging for the personal care products we make. Just last month, we hired a packaging consultant to develop environmentally friendly packaging for our products. Now we need to set up a committee to oversee the project. If you're interested in participating, contact your manager by the end of the week.

Question
80. What does the speaker mainly discuss?
81. What did the company do last month?
82. What should interested listeners do?

Select the best response to each question.

Transcript

W-Br: Thank you all for attending the thirtieth annual Dental Healthcare Conference. We have six sessions planned on the latest advances in tooth restoration. As a reminder, if you'd like to receive continuing education credit for attending the conference, you'll have to complete additional paperwork. Some of you may want to hear more details about that. I'll be at the booth in the lobby until noon. And finally, just a reminder that you are all invited to attend a dinner reception tonight starting right after the last presentation session.

Question
83. Who most likely are the listeners?
84. Why does the speaker say, "I'll be at the booth in the lobby until noon"?
85. What does the speaker say will happen tonight?

Select the best response to each question.

Transcript

W-Am: Welcome to this episode of our radio show, Research Now. On every show we talk to a different scientist about their work. Today's guest is Geeta Prasad. She's a scientist at McMillan Shoe Manufacturers. Her job is to research how people move their feet when they exercise. She then provides that data to the design team, who use it to design new shoes. In fact, her team is looking for participants to take part in their next study. To sign up, visit McMillan Shoe Manufacturers' Web site.

Question
86. What is Geeta Prasad's profession?
87. According to the speaker, what are some data used for?
88. Why should the listeners visit a Web site?

Select the best response to each question.

Transcript

M-Cn: Thanks for attending this management meeting. As you know, despite our strategy of positioning ourselves as a seller of high-quality furniture, we've been losing business to several secondhand stores selling used furniture in the area. There's one thing that we can start doing that many other furniture stores aren't: offering free assembly. By developing cross-functional delivery teams, we'll be able to gain a competitive edge. So next month, all of our delivery teams will attend sessions where they'll learn how to assemble our products in customers' homes.

Question
89. Where do the listeners most likely work?
90. According to the speaker, what has caused a problem?
91. What will happen next month?

Select the best response to each question.

Transcript

W-Br: Hello everyone. Thanks for coming to this press conference. On behalf of the City of Sommerville, I want to sincerely apologize to all community members affected by this week's train delays. My department has received reports of delays averaging an hour at peak periods. It has become clear that the ongoing track and wire repair work has become far too disruptive for city commuters. With this week's unacceptable delays in mind, my department, the city transportation office, is negotiating with the contractor, National Rail. That's the company that owns the tracks and runs the trains for Sommerville. To be clear, the tracks and trains are not city property. OK, now I can take some questions.

Question
92. Where is the speech being given?
93. Why does the speaker apologize?
94. What does the speaker mean when she says, "the tracks and trains are not city property"?

Select the best response to each question.

ETS TOEIC 2022 L&R Test 10 – Image for questions 95–97
Transcript

W-Am: Hi, Susan. It's Maria. You asked me to suggest a new hairstyle for your appointment tomorrow. I'd recommend something cut all the way up to your chin. I think that a style like this would give you a very professional look. I'll show you the picture from my hairstyle catalog when you come in. If you'd like me to blow-dry your hair during your appointment, that's included in the price. Oh, and by the way, yesterday we got a shipment in of the Hydro Five hair moisturizer that always sells out. I know you like to use it, so I thought you might want to know.

Question
95. Look at the graphic. Which hairstyle does the speaker recommend?
96. What does the speaker say is included in the price?
97. What does the speaker say happened yesterday?

Select the best response to each question.

ETS TOEIC 2022 L&R Test 10 – Image for questions 98–100
Transcript

M-Cn: Our first topic is an update on the data analytic software we installed last week to identify problems with our plastic molding machines. As I'm sure you're aware, we've missed our production targets for the last two quarters. That means we're spending too much time assembling our products. As you can see on this chart, the data show that one of our machines is running a very slow production cycle at an average of six minutes, twenty-two seconds per cycle. We've already flagged it for repair by a technician. By next week, that machine should be at normal output. We're very optimistic about the impact the new analytic software will have on next quarter's targets.

Question
98. According to the speaker, what did the company do last week?
99. Look at the graphic. Which machine will a technician look at?
100. What does the company hope to do next quarter?

Select the best answer to complete the sentence.

Question
101. A _____ salesperson assisted Ms. Han with choosing a new computer.

Select the best answer to complete the sentence.

Question
102. Author Daniel Aiduk _____ gives talks at national writing conferences.

Select the best answer to complete the sentence.

Question
103. Mr. Kohl has a great deal of _____ performing cost analysis tasks.

Select the best answer to complete the sentence.

Question
104. To make an _____, clients can click on "Schedule" at the top right corner of the home page.

Select the best answer to complete the sentence.

Question
105. The used coffee grounds should be disposed of at the end of _____ business day.

Select the best answer to complete the sentence.

Question
106. Our company's efforts to hire new workers have intensified _____ so many employees have recently retired.

Select the best answer to complete the sentence.

Question
107. The occurrence of heavy rains during the month of May is fairly _____.

Select the best answer to complete the sentence.

Question
108. Remind customers to return their rental car _____ a full tank of fuel.

Select the best answer to complete the sentence.

Question
109. _____ the winter season, Serina Builders will once again offer roof installations and repairs.

Select the best answer to complete the sentence.

Question
110. The lights in the cinema _____ before a movie begins.

Select the best answer to complete the sentence.

Question
111. When scheduling a meeting, please be _____ of colleagues in other time zones.

Select the best answer to complete the sentence.

Question
112. Greentrim's product sales rose _____ following the introduction of its new shipping policy.

Select the best answer to complete the sentence.

Question
113. Please _____ Hearnshaw for all your home appliance needs.

Select the best answer to complete the sentence.

Question
114. Monday will be the best day for _____ to clean the carpet in the lobby.

Select the best answer to complete the sentence.

Question
115. Hikers, _____ to explore the newly opened trails, have been visiting Millar Nature Reserve in record numbers.

Select the best answer to complete the sentence.

Question
116. KOHW _____ Jenae Johnson will be promoted to news anchor when Dana Wagner retires.

Select the best answer to complete the sentence.

Question
117. Residents _____ raised concerns about the project's impact on traffic congestion.

Select the best answer to complete the sentence.

Question
118. _____ your Fromo grocery order is placed before 10:00 A.M., it will be delivered the same day.

Select the best answer to complete the sentence.

Question
119. The finance department will be _____ a lunch-and-learn session on Wednesday.

Select the best answer to complete the sentence.

Question
120. _____ clothing must be worn by all personnel entering the construction zone.

Select the best answer to complete the sentence.

Question
121. At the Star Elite membership level, most flight changes can be made _____ incurring a rebooking fee.

Select the best answer to complete the sentence.

Question
122. Any letter _____ sensitive information should be sent using a courier service.

Select the best answer to complete the sentence.

Question
123. Abelos Café sources its vegetables and fruit from local farms _____ possible.

Select the best answer to complete the sentence.

Question
124. Demand for the Waterlace running shoes was so high that the store owner set a _____ of two pairs per customer.

Select the best answer to complete the sentence.

Question
125. The new security camera adjusts _____ in such a way that it can record quality video at night.

Select the best answer to complete the sentence.

Question
126. Contact Ms. Meyer if you would like a hard copy of the budget analysis _____ during the president's presentation.

Select the best answer to complete the sentence.

Question
127. Saul's Pizzeria changed its menu options after receiving _____ negative customer feedback.

Select the best answer to complete the sentence.

Question
128. Topticolor produces devices intended for use by _____ photographers.

Select the best answer to complete the sentence.

Question
129. The study of consumer behavior will be repeated in order to ensure the _____ of the results.

Select the best answer to complete the sentence.

Question
130. Check e-mail _____ throughout the day to make sure important client communications are not overlooked.

Select the best answer to complete the text.

Hemel Bookstore is seeking temporary store associates ---[131]--- the upcoming holiday season. Duties will include greeting customers and answering questions. ---[132]---. In addition, associates will shelve, clean, and organize merchandise. We want to hire friendly and ---[133]--- candidates. To apply, please fill out an online job application at www.hemelbookstore.com/application. The ---[134]--- is October 21.

Question
131. Question 131
132. Question 132
133. Question 133
134. Question 134

Select the best answer to complete the text.

Fishing Village to Become Bustling Port

DODOMA (14 April)—The unassuming town of Kikole, on the Tanzanian coast, is set to become a fully equipped port after an increase in ---[135]--- in the region. The government has recently designated the area as a business district. This ---[136]--- attract new businesses and further spur economic growth. One firm, Marina International Shipping, has already announced plans to open a hub there. ---[137]---.

A number of government officials have recently expressed opposition to the plan. ---[138]---, with the needed finances already secured, it seems certain that the project will move forward.

Question
135. Question 135
136. Question 136
137. Question 137
138. Question 138

Select the best answer to complete the text.

Mark your calendars for this year's Family Fun Fair at Delray! Join us from June 20 to June 26 for seven days of summer fun. You will find not only fantastic food, rides, and games, ---[139]--- exciting shows for all ages. And make sure not to miss our newest ---[140]---. The Crazy Cowboy Train is a thrilling journey through the Wild West!

This year's shows include the Bicycle Circus, the Dinosaur Show, and Walter the Magician. Please note that all basic admission ticket holders will need to pay additional fees to gain entrance to shows. ---[141]---.

We also ---[142]--- a VIP Family Fun pass for $95. This pass provides free admission to all shows plus unlimited free amusement rides.

Question
139. Question 139
140. Question 140
141. Question 141
142. Question 142

Select the best answer to complete the text.

Brightman Heating and Cooling
16 Primrose Way
Sydney NSW 2146
(02) 5550 8899
www.brightmanheatingandcooling.com.au

15 May

Alia Bajpa
422 Hudson St.
Sydney NSW 2000

Dear Ms. Bajpa:

We have some important news to share with you. We ---[143]--- to retire and close the company after 40 years in the business. ---[144]---, we want to make sure that you do not experience any disruption to your service. For that reason, we have arranged for Kondo's Heating and Air to begin providing service to you effective on 1 June. I'm certain you will be pleased with ---[145]--- service.

Kondo's is a wonderful company with experienced, highly skilled technicians. ---[146]---. If you have any questions, please do not hesitate to call.

Sincerely,
Nathaniel and Constance Brightman

Question
143. Question 143
144. Question 144
145. Question 145
146. Question 146

Select the best answer for each question.

Brycen Bodine [1:07 P.M.]
Hi, Avichai. I finished the upholstery on the sofa and chairs for Ms. Levin. They look great! It's such a nice fabric. Which order should I work on next?

Avichai Rosen [1:14 P.M.]
Glad to hear it. I promised the Chens their dining chairs by Saturday. By the way, the Metropolitan Design Show on June 14 has been postponed to July 7.

Brycen Bodine [1:19 P.M.]
Oh, then I can't make it.

Avichai Rosen [1:22 P.M.]
That's too bad. I'll need at least two employees to come help. We'll be showing our office desks and bookshelves.

Brycen Bodine [1:24 P.M.]
I'll ask Rita and Tom if they are available on that day. Unfortunately, I have a family commitment out of town that day. I'll get started on the Chens' order now.

Avichai Rosen [1:25 P.M.]
Sounds good. Thank you!

Question
147. What will Mr. Bodine most likely work on next?
148. At 1:19 P.M., what does Mr. Bodine mean when he writes, "I can't make it"?

Select the best answer for each question.

Thank you for downloading the Spumoni mobile phone app!

At your current basic membership level, your ability to save recipes is limited to five per day. If you would like the freedom to save unlimited recipes daily, automatically generate shopping lists, create weekly meal plans, and track nutritional data, you can become a premium member for just $2.99 a month.

Many users find this small fee to be money well spent, as the premium features save them time and enable them to make healthier meal choices. Visit our "PM Community" Web page to view real testimonials from our premium members.

Question
149. What does the notice encourage users to do?
150. According to the notice, why should users go to a Web page?

Select the best answer for each question.

*E-mail*

To: Marta Prigarina <mprigarina@ymw.co.za>
From: Barry Winters <bwinters@kerwinecs.co.za>
Date: 23 October
Subject: Office cleaning

Dear Ms. Prigarina,

We are glad you have chosen Kerwine Cleaning Services for your office cleaning needs. Our janitors will arrive at your facility with the commercial-grade equipment, tools, and products needed to complete all cleaning tasks quickly and effectively. You have already confirmed a starting date of 30 October. However, you have not yet confirmed whether you will use our services weekly or biweekly. As soon as you let us know, we will draw up a contract for you. Please note that we are currently running a special promotion. If you sign up for six months of service by 31 October, your first two cleanings are free.

Best,

Barry Winters
Kerwine Cleaning Services

Question
151. What does Mr. Winters ask Ms. Prigarina to confirm?
152. How can Ms. Prigarina receive two free cleanings?

Select the best answer for each question.

To: Angela Jenkins
From: Marcus Keller
Date: Friday, 2 November
Subject: Postpone call

Angela,

Unfortunately, I have to cancel our planned afternoon phone call at the last minute—I hope you get this e-mail in time. Could we please reschedule? This was my mistake, as I somehow double-booked our appointment time. In fact, I am on my way out the door right now to keep the other appointment—a meeting with a high-priority client. I apologize.

Would teleconferencing on Monday at noon work for you? Also, prior to our meeting, could you look further into any grant opportunities that might be available for the current project? Meanwhile, I will ask Leona to calculate more accurate budgets for some future initiatives that will need funding. That will allow us to be more productive when we meet next week.

Best,

Marcus Keller
O'Connor Small Business Foundation

Question
153. Why does Mr. Keller say he cannot meet as planned?
154. What will most likely be done before the meeting?

Select the best answer for each question.

Gracio Store Comment Card

Gracio Store is seeking to make your visit with us a better experience. Tell us about your visit to our store today so we can improve the way we serve you. And each week, one comment card will be drawn from those submitted to earn the customer a $50 store coupon!

Customer name: Huy Nguyen
E-mail contact: hnguyen@brightmail.co.nz
Date: 4 May
Reason for your visit today: Shopping for a gift

Comment: I was shopping for a friend's birthday. Ms. Davie, a sales associate in Accessories, greeted me and asked me questions to narrow down my gift search. She even offered to hold some of my bags so that I could shop more easily. She directed me to a colourful display of silk scarves and told me about the various places they were produced. The one I chose ended up in my planned price range too.

Question
155. What is indicated about Gracio Store?
156. The word "drawn" in paragraph 1, line 3, is closest in meaning to
157. What does Mr. Nguyen write about his experience?

Select the best answer for each question.

From: lcho@cuvacorporatetraining.com
To: all_staff@cuvacorporatetraining.com
Date: Monday, April 12, 10:53 A.M.
Subject: Special notice

Dear colleagues,

Please be advised that the Customer Security System (CSS) installed on your computer will be automatically updated this weekend. Specifically, the update will be taking place from midnight, Saturday, April 17, to midnight, Sunday, April 18. — [1] —. Your device will restart after the update has been completed.

The purpose of the update is twofold. First, it will increase the security of our client information. Moreover, it will improve overall system performance. — [2] —. As a result, you should notice improved processing speeds and less unplanned system downtime.

Please note that following the update there will be a change in the appearance of the CSS log-in screen, but this change will not affect the log-in procedures.

The tech support team will be available to answer any questions you may have before and after the update. — [3] —. By Thursday, you will receive a link to a training video with explanations of the new features that will become available with the update. — [4] —.

Best regards,

Leana Cho
Manager, Technical Support Team

Question
158. Why was the e-mail sent?
159. According to the e-mail, what will employees experience after April 18 ?
160. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "During this period, some functions will be limited or unavailable."

Select the best answer for each question.

https://www.electronicsplusexpress.com/returns

Electronics Plus Express Return Policy

All returns require prior authorization. Please call during business hours (Monday–Friday 9:00 A.M. to 7:00 P.M. and weekends 10:00 A.M. to 5:00 P.M.) or e-mail Customer Service with your return request to receive a return authorization code.

Defective merchandise may be returned within 30 days of purchase date. Any new merchandise may be returned within 14 days of purchase date. The original box and packaging materials must be included. If you need to return the item by post, the store will issue and e-mail a postage-paid shipping label for you to print at home and attach to your parcel. The cost of your item will be refunded once it has been received.

Customer Service contact information is as follows:

Phone: 1-800-555-0176
E-mail: cs@electronicsplusexpress.com

Question
161. For whom is the information most likely intended?
162. What is indicated about all returns?
163. What is mentioned about return shipping fees?

Select the best answer for each question.

Kelli Wethers [2:15 P.M.] Hi, Mr. Easton. I want to remind you about the dinner meeting with your client, Mr. Kasai, at the Magnolia Grill this evening. Mr. Kasai will be coming directly from the airport. Anna Kwon from our marketing department will be joining both of you.

Adam Easton [2:31 P.M.] Thanks, Ms. Wethers. It occurs to me, if he is coming straight from the airport, what will he do with his luggage?

Kelli Wethers [2:33 P.M.] Don't worry. Kyle Friedman is picking Mr. Kasai up at the airport and dropping the bags off at the hotel. I'm adding Kyle to this message now in case you two need to communicate.

Adam Easton [2:34 P.M.] Sounds great. I can drive Mr. Kasai back to his hotel following our meeting. It would be a nice gesture for such a key client.

Kyle Friedman [2:36 P.M.] Heading to the airport soon, Ms. Wethers. Just text me later if I need to know anything more.

Kelli Wethers [2:40 P.M.] Good idea, Mr. Easton. A taxi for after the dinner will not be necessary then.

Question
164. What is the purpose of the online chat discussion?
165. Who will go to the airport?
166. What is indicated about Mr. Kasai?
167. At 2:40 P.M., what does Ms. Wethers most likely mean when she writes, "Good idea, Mr. Easton"?

Select the best answer for each question.

To: staff@rindersbusiness.co.ke
From: dcloeten@rindersbusiness.co.ke
Subject: Information
Date: 25 October

Dear Rinders Staff:

Our company is growing, and I am pleased to welcome new staff members! Those in our Nairobi office will get to know Mary Gichuki very well. She will be the new office manager there, beginning on 1 November. Some of you met her last week when she visited the office. She will be replacing David Alberts.

Anila Pillai will also be a new face in our Nairobi office. Ms. Pillai will be an administrative assistant, and she will greet visitors, answer the phone, and perform office duties. She will work on Wednesdays, Thursdays, and Fridays from 10:00 A.M. to 3:00 P.M.

Mark Karunga, who has worked in the Nairobi office for the past fifteen years, is being promoted to senior accountant and will work in our new Mombasa office beginning on 15 November.

I will soon be sending another e-mail alerting you to more new faces in our offices since we are still hiring personnel for the Mombasa location. We hope to have all positions filled there before the grand opening in November.

Sincerely,

Deborah Cloeten
Vice President
Rinders Business Systems

Question
168. What is the main purpose of the e-mail?
169. Who will be working part-time at Rinders Business Systems?
170. What is NOT indicated about Mr. Karunga?
171. What does Ms. Cloeten indicate about the Mombasa location?

Select the best answer for each question.

http://www.finnertontheater.com/aboutus

The Finnerton Theater

The Finnerton Theater is Grenville's premier cinema for independent movies, documentaries, and film classics. — [1] —. Locally owned and operated for over 50 years, the theater retains its strong connection to the city. Once a top entertainment destination, it later persisted through years of economic stagnation and urban decline. — [2] —. An anchor for neighborhood revitalization and growth, the Finnerton Theater now serves as the backbone of the city's thriving Riverside Arts District.

In the last half century, the Finnerton Theater has become a destination for film lovers from throughout the region. Attendees from cities as far away as Nesterport and Belmere come regularly to enjoy the theater's unique ambiance. Over the theater's history, more than 1,000 movies have been screened and dozens of others have premiered. — [3] —. The Finnerton Theater has hosted events with critically acclaimed directors and served as the stage for renowned public speakers. In the past decade, it has served as the host for the Greater Cincinnati Film Festival, the Midwest Documentary Fest, and the annual Clearacre Conference, which is sponsored by the city's largest employer, Clearacre Tech. Five years ago, the theater was added to the state's register of historic places.

To this day, filmgoers continue to frequent the Finnerton Theater whenever film releases are screened. — [4] —. And despite the ever-increasing popularity of online film-streaming services, ticket sales at the Finnerton Theater have risen continuously since its listing in the state's register. It is a true cultural gem and a source of civic pride for local residents.

Question
172. What is the purpose of the Web page?
173. In what city is the Finnerton Theater located?
174. What is indicated about the Finnerton Theater?
175. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "Amid a changing cityscape, it continued to evolve with the neighborhood around it."

Select the best answer for each question.

Passage 1

Here at Hapler's Landscape Company, we believe that landscape design does not have to be challenging. Our goal is to design unique, beautiful gardens that meet our clients' specifications and require minimal care once they have been planted. We also care deeply about reducing air, soil, and water pollution. For more information about how we achieve this, visit haplers.co.uk.

Our process is implemented in four phases. This is how it works:

Phase 1 – One of our consultants will call you and discuss your goals and vision for your property.

Phase 2 – We will conduct a thorough survey of your land to collect information on water level, elevation, soil type, and sun patterns. Note that we work on many projects at once and may not complete the survey until up to a month after your initial consultation call.

Phase 3 – Our design specialists will present you with a proposed design to suit your existing landscape. We will discuss adjustments until you are satisfied with every aspect of the plan.

Phase 4 – We will implement the design per approved project specifications.

Are you ready to get this process started and watch your land change before your eyes? Contact Hapler's at 01632 960255.

Passage 2

To: melinda_grotenhuis@charmail.net.uk
From: martin.sampsell@haplers.co.uk
Date: 22 February
Subject: Proposal
Attachment: haplers-draft1.org

Dear Ms. Grotenhuis,

I have attached an initial draft of a landscape design for you to consider. In our property walk-through, you indicated where you want to have a walkway from the parking area to your office. However, we are proposing something slightly different for you to consider. Experience has taught us to make pathways in commercial settings as direct as possible. Otherwise, people often walk through the grass anyway. You also mentioned wanting year-round flowers, so we have incorporated a variety of native plants with different blooming seasons into the design.

Please give me a call once you've had a chance to look at this design and I'll walk you through the details.

Martin Sampsell

Question
176. What does the brochure indicate about the company's designs?
177. Why are readers directed to Hapler's Web site?
178. What is indicated about Hapler's?
179. At which phase of the process is Ms. Grotenhuis' project?
180. Why does Mr. Sampsell suggest changing the location of a pathway?

Select the best answer for each question.

Passage 1

Merenville Regional Bus Authority
Notice to the Public

In response to its recently conducted passenger survey, the Merenville Regional Bus Authority (MRBA) will be adjusting its Saturday and Sunday service between Merenville Central Station (MCS) and Louberg. The following schedule changes will be in effect as of May 1.

• Bus 36, in service on Saturdays only, will be departing MCS every hour on the hour, with the first departure scheduled for 6:00 A.M. and the last to take place at midnight. This adjustment is intended to provide passengers with more departure options.

• Bus 47, which runs on both days, will now be departing MCS at 7:00 A.M. in addition to its regularly scheduled departure times of 12:15 P.M. and 6:15 P.M.

• Bus 51, which runs on both days, will continue to have three departures from MCS. However, they are now scheduled to take place at 7:30 A.M., 1:30 P.M., and 4:30 P.M.

• Bus 65, in service on Sundays only, will now be departing MCS at 10:00 A.M. instead of 8:00 A.M. Departures scheduled for 1:00 P.M., 3:00 P.M., and 5:00 P.M. remain unchanged.

Passage 2

To: Adriano Martinez <amartinez@mrba.com>
From: Claire Brunkhorst <cbrunkhorst@mrba.com>
Date: May 14
Re: Switch shift request

Hi Adriano,

Regarding your request, I can take over your late-night bus driving shift on Saturday, May 22. I realize that I'll have to be alert, so I'll make sure to get plenty of rest.

In return, could you possibly take over my day shift on Tuesday, May 25? A friend of mine, who works for the same Chicago-based company that I used to work for, will be visiting me that day.

Thanks in advance for your assistance.

Claire Brunkhorst, MRBA Associate

Question
181. What is the purpose of the notice?
182. What is suggested in the notice about Bus 47 ?
183. What bus will Ms. Brunkhorst most likely drive on May 22 ?
184. In the e-mail, the word "realize" in paragraph 1, line 2, is closest in meaning to
185. What does Ms. Brunkhorst indicate in the e-mail?

Select the best answer for each question.

Passage 1

Quick Fix Workshops

Join Hagerstown residents at the community center on January 15 for our Quick Fix workshop series. There is sure to be at least one topic that will interest you. For example, you might learn how to economize financially without inhibiting your lifestyle or to discover ways of reducing your impact on the environment by living smarter. Alternatively, by attending a workshop, you may find inspiration for improving the health and well-being of your family. Our own Grant Cardwell, prominent and long-time Hagerstown resident, will be leading a session on weatherizing your home. Arrive early to secure a seat for that one since nearly everyone is eager to learn how to trim their heating and cooling bills.

Registration is not required, although we will record attendance. For questions, contact Mike Greenly at m.greenly@hagerstown.gov.

Passage 2

Quick Fix Workshop Series - Schedule

10:00 A.M.
Weatherization – Make your home more energy efficient by learning from an expert from the Marion County Regional Weatherization Initiative (MCRWI).
Save Water and Your Wallet – Find out about the Hagerstown water supply and get tips for limiting consumption and reducing your monthly water utility bills.

11:00 A.M.
DIY Personal Care Products – Make your own everyday personal care products, such as deodorant, soap, and skin moisturizer.

1:00 P.M.
Creating Natural Spaces – Grow native plants and learn about nurturing the local ecosystem. Help build a naturally sustainable habitat right in your own garden or yard.

2:00 P.M.
A New Year, a Healthier You – See demonstrations on creating delicious and healthy meals for your family. Samples will be provided.
Essential Maintenance – Keep your vehicle in top driving condition despite harsh winter weather.

Passage 3

To: Mike Greenly
From: Antonio Perkins
Date: January 12
Subject: Inquiry

Dear Mr. Greenly,

I recently moved to Hagerstown, and I am interested in learning about the native vegetation in the area. I have a lot of experience growing trees and plants in my former hometown, but the varieties that grow here are completely different. A neighbor mentioned that there would be a session related to gardening, but do any of the workshops address my specific interest in learning about the native flora and fauna?

Sincerely,

Antonio Perkins

Question
186. According to the flyer, what topic will be addressed in the workshops?
187. What is most likely true about Mr. Cardwell?
188. At what time is a session offered about working on cars?
189. What does Mr. Perkins want information about?
190. What workshop will Mr. Perkins likely attend?

Select the best answer for each question.

Passage 1

*E-mail*

To: Rowan's Playland management staff
From: Henry Louis
Date: 12 April
Subject: Update

Dear All,

It was a pleasure to see everyone at yesterday's management meeting. Please note that we will not be able to meet the next two Mondays, since I will be out of town. That means we will not meet again until next month. If there is an urgent issue that needs attention in the meantime, please contact Lydia Chang.

For now, we will move forward with plans for installing a climbing wall in the Runabout Room. Kelly Mulgrew has agreed to send us the names of some companies that can do the work, along with their availability and prices.

Tom Holden will research a new vendor for the sandwiches and snacks we sell at the Little Engineer Café.

Thank you,

Henry Louis
Rowan's Playland

Passage 2

CLIMBING WALL OPTIONS

Company Total Cost Earliest Installation Date
Rick's Walls of Fun $1450 29 May
Climbing Walls Galore $1300 18 May
Pru's Climbing Walls $1350 3 June
Wethersfield Walls and Playgrounds $1450 10 June

Note: Rick's, Pru's and Wethersfield offer green and black climbing walls. Climbing Walls Galore offers many colors and mix-and-match options.

Passage 3

★★★★★

22 May

Yesterday I returned to Rowan's Playland with my two children. As always, they had a great time, but this time was extra special. They spent most of the time on the new climbing wall in the Runabout Room. Many places have climbing walls, but this one included many more colors than any we had seen before. The new menu at the Little Engineer Café is also nice. In addition to the usual child-friendly food, they now offer more choices for adults. I highly recommend Rowan's Playland. You won't be disappointed.

John Rawlston
East Lindstrom Village

Question
191. According to the e-mail, how often do management meetings usually take place?
192. What does the e-mail indicate about the Runabout Room?
193. Who most likely created the chart?
194. According to the online review, what is true about the café?
195. What company most likely installed the climbing wall at Rowan's Playland?

Select the best answer for each question.

Passage 1

Dublin in the Sun
with Donovan Tour Operators

The following tours run from 1 April to 30 August. Please visit our headquarters or phone us at +353 22 455 0827 for tour start times each day.

Dublin Castle—3 hours, €15 per person
Guided tour of Dublin's thirteenth-century castle led by experts in its history. Price includes entry to the castle. Starts and finishes at the castle's main visitor entrance.

Secrets of Dublin—2 hours, €12 per person
Walking tour around Dublin. Discover its untold stories. Starts and finishes at Donovan's headquarters.

Garden of Ireland—5 hours, €30 per person
Half-day excursion to the mountains south of Dublin and the old city of Kilkenny. Starts and finishes at Gardiner Street Coach Station.

Galway Mini Cruise—9 hours, €70 per person
Full-day excursion to the Atlantic coast for a mini cruise beside the magnificent Cliffs of Moher. Includes lunch. Starts and finishes at Gardiner Street Coach Station.

Passage 2

Donovan Tour Operators: July Summary

Tour Name Tours per day Average profit per tour (€) Average profit per day (€) Average customer review (/5)
Dublin Castle 8 41 328 4.8
Secrets of Dublin 6 58 348 3.3
Garden of Ireland 2 124 248 4.5
Galway Mini Cruise 1 -297 -297 4.6
Passage 3

To: agupta@donovantouroperators.ie
From: somalley@donovantouroperators.ie
Date: 13 August
Subject: Tour offerings

Dear Mr. Gupta,

As you know, we will be reducing our tour offerings as we move into the less busy months for tourism. I was thinking we should discontinue the tour to the Cliffs of Moher, as we have not profited from it. But I would like to get confirmation from you on this before I inform the designers of the new brochure about this decision.

I know you are busy this week with tour guide recruitment for our new October Magic tour, so we can meet on Monday. Would 2 P.M. work?

Regards,

Sarah O'Malley

Question
196. According to the brochure, what do all of the tours have in common?
197. What does the chart indicate about the Dublin Castle tour?
198. How many tours to Kilkenny does Donovan Tour Operators run each day?
199. What is the purpose of the e-mail?
200. According to Ms. O'Malley, what tour will most likely be discontinued?

Leave a Reply

Your email address will not be published. Required fields are marked *