ETS TOEIC 2022 L&R Test 4 (Online Test)

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Select the one statement that best describes what you see in the picture.

ETS TOEIC 2022 L&R Test 4 – Image for question 1
Transcript

(A) She's kneeling in front of a chalkboard.

(B) She's sweeping a tile floor.

(C) She's signing a receipt.

(D) She's clearing off a countertop.

Question
1. Question 1

Select the one statement that best describes what you see in the picture.

ETS TOEIC 2022 L&R Test 4 – Image for question 2
Transcript

(A) A man is polishing the floor.

(B) A man is unzipping a suitcase.

(C) A man is picking up a cushion.

(D) A man is drinking from a bottle.

Question
2. Question 2

Select the one statement that best describes what you see in the picture.

ETS TOEIC 2022 L&R Test 4 – Image for question 3
Transcript

(A) An announcer is setting down a microphone.

(B) Some workers are constructing a platform.

(C) There are some performers on a stage.

(D) Some musicians are unpacking their equipment.

Question
3. Question 3

Select the one statement that best describes what you see in the picture.

ETS TOEIC 2022 L&R Test 4 – Image for question 4
Transcript

(A) The woman is hanging up some posters.

(B) The woman is writing on a document.

(C) A laptop is being put away.

(D) A flowerpot is being stored on a shelf.

Question
4. Question 4

Select the one statement that best describes what you see in the picture.

ETS TOEIC 2022 L&R Test 4 – Image for question 5
Transcript

(A) The presenter is closing a window.

(B) The presenter is standing behind a podium.

(C) The audience is facing a screen.

(D) The audience is seated in a circle.

Question
5. Question 5

Select the one statement that best describes what you see in the picture.

ETS TOEIC 2022 L&R Test 4 – Image for question 6
Transcript

(A) Some passengers are waiting on the walkway.

(B) Some bicycles are mounted on a bus.

(C) A bus is being driven down a road.

(D) A garage door has been opened.

Question
6. Question 6

Select the best response to the question.

Transcript

When are applications for the summer internship due?

(A) You did excellent work today!

(B) By October nineteenth.

(C) Yes, they do.

Question
7. Question 7

Select the best response to the question.

Transcript

What ingredients are in this cake?

(A) Not that I'm aware of.

(B) Some dried fruits and nuts.

(C) Cookbooks are on the second floor.

Question
8. Question 8

Select the best response to the question.

Transcript

Who's in charge of training the new salespeople?

(A) Mr. Lee's responsible for that.

(B) Can I pay with my credit card?

(C) There's a sales event at the store.

Question
9. Question 9

Select the best response to the question.

Transcript

What time is our flight to Hamburg?

(A) Business class.

(B) No, I've never been there.

(C) The travel agent sent an itinerary.

Question
10. Question 10

Select the best response to the question.

Transcript

Our new employees have been doing a great job.

(A) Sure, that should be easy.

(B) A job announcement.

(C) I agree.

Question
11. Question 11

Select the best response to the question.

Transcript

Should we drive or take the train to the meeting?

(A) He cleaned the drain.

(B) I'd prefer to drive.

(C) A potential client.

Question
12. Question 12

Select the best response to the question.

Transcript

The food at the Fairmont Café is delicious, isn't it?

(A) A table for two.

(B) The pasta, please.

(C) Yes, I like it a lot.

Question
13. Question 13

Select the best response to the question.

Transcript

How long will it take to fix the air conditioner?

(A) No, I don't have it.

(B) It will fit in the larger window.

(C) It should be ready soon.

Question
14. Question 14

Select the best response to the question.

Transcript

We've seen a big increase in sales over the last month.

(A) It won't fit in my car.

(B) That's great news!

(C) An interesting television show.

Question
15. Question 15

Select the best response to the question.

Transcript

Shouldn't we move the desk closer to the window?

(A) Yes, that's a good idea.

(B) One of the adjustable chairs.

(C) There are some in the drawer.

Question
16. Question 16

Select the best response to the question.

Transcript

Why can't I access the reports folder anymore?

(A) Sixteen pages long.

(B) It's colder than usual in here.

(C) We were sent an e-mail about that.

Question
17. Question 17

Select the best response to the question.

Transcript

Would you like to schedule an appointment for next week?

(A) How about Thursday at ten?

(B) Last year's train schedule.

(C) A new cancellation policy.

Question
18. Question 18

Select the best response to the question.

Transcript

Why haven't the budget adjustments been made yet?

(A) Because the accountant is on vacation.

(B) I'll update the event calendar.

(C) How do I adjust the chair height?

Question
19. Question 19

Select the best response to the question.

Transcript

I think you should choose the black and white desk chairs.

(A) I'm certain it's at night.

(B) I printed a color copy.

(C) They're a bit expensive.

Question
20. Question 20

Select the best response to the question.

Transcript

You're going to attend tomorrow's training session, right?

(A) An attendance sheet.

(B) It departs this afternoon.

(C) Do you think that's necessary?

Question
21. Question 21

Select the best response to the question.

Transcript

Should I reserve the meeting room for one hour or two?

(A) Our agenda is very short.

(B) We could open the window.

(C) No, I haven't had a chance.

Question
22. Question 22

Select the best response to the question.

Transcript

Does this factory use any recycled materials?

(A) Not yet, but it's in our plans.

(B) Please put on this protective hat.

(C) They're highly skilled workers.

Question
23. Question 23

Select the best response to the question.

Transcript

Who's leading today's tour group?

(A) Please group the shirts by price.

(B) About two hours long.

(C) I just saw Alexi with them.

Question
24. Question 24

Select the best response to the question.

Transcript

Can you tell me the name of that band we liked at the music festival?

(A) The lead guitarist.

(B) At eight o'clock tonight.

(C) I can't remember it either.

Question
25. Question 25

Select the best response to the question.

Transcript

When will you be available to start the position?

(A) I still have a month left of school.

(B) It's been here since last winter.

(C) Of course I'd be willing to do that.

Question
26. Question 26

Select the best response to the question.

Transcript

Isn't tomorrow's seminar about time management?

(A) I hired a property manager.

(B) Sure, we have plenty of time.

(C) No, that one's scheduled for next week.

Question
27. Question 27

Select the best response to the question.

Transcript

Why is it so hot in this room?

(A) On the top shelf.

(B) Sorry, I just got here.

(C) We have enough room, thanks.

Question
28. Question 28

Select the best response to the question.

Transcript

Where's the main entrance to the museum?

(A) It's not supposed to rain today.

(B) An exhibit on ancient Egypt.

(C) I see a long line of people over there.

Question
29. Question 29

Select the best response to the question.

Transcript

How can we cut office expenses?

(A) It's on the fifth floor.

(B) I thought it was on sale.

(C) We use a lot of paper for printing.

Question
30. Question 30

Select the best response to the question.

Transcript

Have we ordered more of the lavender soap yet?

(A) It's not that popular with customers.

(B) Actually, I'd like to try the soup.

(C) Put the painting in the lobby.

Question
31. Question 31

Select the best response to each question.

Transcript

M-Cn: Hello, you've reached Custom Gifts. How can I help you?

W-Br: I'd like to order 200 mugs with my café's logo. We're doing some promotional giveaways for the grand opening of our second location, so I'll need them by next Friday.

M-Cn: Oh, that's soon. But I can make this an express order so we'll make that deadline. It'll cost a bit extra. And you'll have to e-mail us your logo.

W-Br: OK, that's fine. Can you tell me what color mugs are available? I'd like to give customers a choice.

Question
32. What is the woman preparing for?
33. What does the man say he can do?
34. What does the woman ask about?

Select the best response to each question.

Transcript

M-Au: Hi, Paloma?

W-Br: Yes, this is Paloma.

M-Au: Hi, it's Takumi Sato, from the International Orchestra.

W-Br: It's good to hear from you, Mr. Sato.

M-Au: The committee and I listened to the recordings you gave us. Your performances at the Galveston Festival were fantastic.

W-Br: Oh, I'm glad you liked them.

M-Au: We also enjoyed your interview. We've decided to offer you the position.

W-Br: That's wonderful! There's one thing I should let you know about, though. I saw that rehearsals for the next season begin in July, but I'll be traveling in Japan during the first week of July. Will that be a problem?

Question
35. What most likely is the woman's profession?
36. Why is the man calling?
37. According to the woman, what might cause a problem?

Select the best response to each question.

Transcript

M-Cn: Hi, Emiko and Fatima. Thanks for coming in early to set up for this evening's event. This is the first time JMA Technologies is hosting their annual fund-raiser here, and I think it'll really increase our hotel's visibility.

W-Br: Of course. What do you need?

M-Cn: Well, JMA has a new AV equipment request. Initially, they wanted only a podium and microphone, but now they'd also like a projector and a screen.

W-Br: I can set that up now.

M-Cn: Thanks, Emiko. Fatima, while she's working on that, can you make sure the place settings on the tables are all in order?

W-Am: Sure—let me get the seating chart layout so I can check each table against it.

Question
38. What kind of event is taking place?
39. According to the man, what did a client request?
40. What will Fatima do next?

Select the best response to each question.

Transcript

M-Cn: Hi, I think I lost my mobile phone while I was shopping here yesterday. The last time I remember using it was in the frozen food aisle. Has anyone turned in a phone?

W-Br: Let me check. What does it look like?

M-Cn: It has a green protector case with a picture of a motorcycle on the back.

W-Br: Ah, here it is.

M-Cn: Thank you so much. Oh. How much are these canned peaches? I forgot to buy them when I was here yesterday.

W-Br: They're two dollars.

Question
41. Where is the conversation most likely taking place?
42. What does the woman ask the man to do?
43. What information does the woman give the man?

Select the best response to each question.

Transcript

W-Br: Hey, Omar. I know we'd planned to meet today to review résumés for the open junior accountant position, but I'm just swamped.

M-Cn: Oh, what's going on?

W-Br: Well, you know I have to finish the quarterly tax filings for two of my top clients... so could we review the résumés tomorrow?

M-Cn: It won't take that long. I've already gone through them and separated out the candidates with the accounting experience we're looking for. We just need to decide who to interview.

W-Br: OK. But I'll have to leave right at five o'clock, because I have a dentist appointment after work.

Question
44. What field do the speakers most likely work in?
45. Why does the man say, "It won't take that long"?
46. What does the woman say she will do after work?

Select the best response to each question.

Transcript

M-Cn: Irina, do you have the results from our latest employee satisfaction survey?

W-Br: Yes, and based on the comments, the majority of our employees want us to make the company more environmentally friendly. Apparently, they feel that we don't do enough to promote recycling efforts.

M-Cn: Hmm, that reminds me about an article I read recently. It said that eco-friendly companies tend to have higher employee satisfaction rates.

W-Br: In that case, why don't we bring in an outside consultant? We can hire someone who's an expert on finding ways to promote sustainability.

Question
47. According to the woman, what do the results of a survey indicate about a company?
48. What does the man say he did recently?
49. What does the woman suggest?

Select the best response to each question.

Transcript

M-Au: Sofia, how was the graphic design conference in Sacramento?

W-Am: Very good. I especially enjoyed the sessions on customer service. I think it'll help me serve our clients better.

M-Au: Great! By the way, have you seen the latest expense report for our design department?

W-Am: Not yet. Why?

M-Au: We've already exceeded our quarterly budget. We really need to restrict our spending now. So I'm asking everyone to come up with ideas for cutting our department's expenses. Could you write up some ideas by two o'clock today?

W-Am: That'll be quite challenging.

M-Au: I know you just got back, but this is important.

W-Am: OK. I'll talk to my assistant and have her clear my schedule for the rest of the morning.

Question
50. What type of event did the woman attend?
51. What does the woman imply when she says, "That'll be quite challenging"?
52. What does the woman say she will do now?

Select the best response to each question.

Transcript

W-Br: This is Springfield Community Center. How can I help you?

M-Au: Hi, I'm with the local historical club. We're looking for a place for our monthly meetings.

W-Br: OK. We have a few rooms that community organizations can reserve. When are your meetings held?

M-Au: The first Saturday of each month.

W-Br: Oh, that's a very popular time. You'll have to reserve the space well in advance.

M-Au: No problem. I'll do that. Also, I saw that you have a message board at the front of the building. Can groups use it to advertise their events?

W-Br: Yes. Notices can be posted a week in advance.

Question
53. Why is the man calling the Springfield Community Center?
54. What does the woman warn the man about?
55. What does the man ask about using?

Select the best response to each question.

Transcript

W-Am: Hi, I'm calling because I'm redesigning a hotel lobby for a client, and I'd like the reception countertop to be made of stone.

M-Cn: We have slabs of granite and marble here in our showroom. You can stop by and choose the one you want.

W-Am: Great—I'll be there this afternoon. Also... how long will it take before the countertop's installed?

M-Cn: For a basic rectangular shape, it takes a week to cut it to size, polish it, and install it. If you have the exact length and width, we can get started as soon as you make your selection.

W-Am: I'll bring the dimensions.

Question
56. Who most likely is the woman?
57. Why will the woman visit the man's business this afternoon?
58. What does the man recommend that the woman bring?

Select the best response to each question.

Transcript

W-Am: Congratulations! As top employees at NGR Industries, you've been selected for our Future Leaders Program. In this program, you'll be rotating through jobs in each division to learn everything about our company. Now my colleague, Ms. Park, will continue.

W-Br: Thanks, Margaret. This rotational program is critical to becoming a successful manager here. Oh... there's a question in the back?

M-Cn: Yes, thank you, Ms. Park. I was wondering how long we'll spend in each department.

W-Br: You'll work in one department for about two months and then move to another area. Preferences for first assignments will be taken into consideration. You may indicate your preference on the form in front of you.

Question
59. Who most likely are the program participants?
60. What does the man ask about?
61. How should the participants communicate a request?

Select the best response to each question.

ETS TOEIC 2022 L&R Test 4 – Image for questions 62–64
Transcript

W-Br: Welcome to Smith's Sports Equipment and More. How may I help you?

M-Au: Hi, uh, my brother and I often go biking in the mountains, and I'd like to buy an exterior bike rack for my car.

W-Br: I can help you with that. We have several sizes available. What carrying capacity do you need?

M-Au: Something small... one that can carry up to two bikes, but no more.

W-Br: Here's a list of our models. We have just what you need.

M-Au: OK. Is it difficult to attach to the car? I hope it's not too complicated.

W-Br: Don't worry. It comes with detailed, step-by-step instructions to install it.

Question
62. What kind of products does the woman's store sell?
63. Look at the graphic. Which model will the man buy?
64. What is the man concerned about?

Select the best response to each question.

ETS TOEIC 2022 L&R Test 4 – Image for questions 65–67
Transcript

M-Au: Hello. This is Vogel's Laundry Service.

W-Br: Hi. I'm calling from the Happy Stay Hotel on Forbes Avenue. We're looking for an outside service to wash the hotel's bedding and towels, and I've heard good things about you.

M-Au: I'm glad to hear that. Our customers will tell you that we're very trustworthy—we're known for our reliable service.

W-Br: So... what time would you be delivering our clean linens each day?

M-Au: It depends on the location. If you take a look at the online delivery map, you'll see that you're in Zone 2.

W-Br: Oh, I see it now. That would work. The housekeeping staff doesn't start until nine o'clock, so that gives us plenty of time.

Question
65. What type of business is the woman calling?
66. What does the man say his company is known for?
67. Look at the graphic. What time will the delivery be made?

Select the best response to each question.

ETS TOEIC 2022 L&R Test 4 – Image for questions 68–70
Transcript

W-Am: Hello, Midtown Health Clinic.

M-Au: Hi. I have an appointment scheduled with Dr. Miller for two o'clock on Wednesday, but I need to change it. I have an important client meeting I need to attend.

W-Am: OK. What time would you be able to come in?

M-Au: Well, I get out of work at five o'clock, so any time after that is fine.

W-Am: Dr. Miller doesn't have anything past four o'clock this week. But there's an opening at five thirty on Friday with a different doctor?

M-Au: OK, that's fine.

W-Am: Great. Let me ask you a few questions to be sure that none of your information has changed.

Question
68. Why does the man want to change an appointment?
69. Look at the graphic. Who will the man see on Friday?
70. What will the man most likely do next?

Select the best response to each question.

Transcript

W-Am: Hello, Fairview Apartment residents. This is your property manager. Due to repairs to the main water line along Chasman Boulevard, water service to all units at Fairview will be temporarily shut off on July fifteenth. I estimate that regular service will resume fully by five o'clock, though I recommend checking the building's social media page periodically. There'll be updates posted about possible delays. Thank you in advance for your patience and understanding.

Question
71. Who are the listeners?
72. What service does the speaker say will be unavailable?
73. According to the speaker, why should the listeners go online?

Select the best response to each question.

Transcript

W-Br: Before we begin tonight's dinner shift, I have some announcements. Our grilled tuna dish was so popular last night that we actually sold out of it for the rest of the weekend. Please let diners know that it's not available. Also, we'll be dividing up the servers this evening—half of you will be working in the main dining room, and the rest of you will be in the special-events room for a private party. It's going to be a busy evening, so I encourage you to help each other provide great service for our customers.

Question
74. Where does the announcement most likely take place?
75. According to the speaker, what should customers be told?
76. What does the speaker encourage the listeners to do?

Select the best response to each question.

Transcript

W-Am: Good morning! I really appreciate this opportunity to talk to you about investing in our company. After hearing my presentation, you'll see that our latest product is a worthwhile investment. Cygni Fashions has been selling business suits for more than 30 years. Last summer, when the weather was unusually hot, we decided to design suits that would be comfortable to wear when it's hot outside. People who wear these suits remain cool, regardless of the temperature. Now, these suits have become so popular that we cannot keep up with the demand. With your investment, we'll be able to purchase some advanced machinery that would allow us to triple our production.

Question
77. Who most likely are the listeners?
78. What type of clothing does the company sell?
79. What does the speaker's company hope to purchase?

Select the best response to each question.

Transcript

M-Cn: I'm Thomas Ortiz, head of Human Resources here at Hamilton Power. On behalf of the company, I want to welcome you all to your new jobs. As you know, this is our most advanced power plant, and we provide electricity to over a half-million homes. I'm sure you're all eager to go to your workstations. But there is a lot of paperwork to fill out. I'll be going over it with you in a moment. But first, I'd like to take your pictures for your ID badges. They'll be ready for you after lunch.

Question
80. What industry do the listeners most likely work in?
81. What does the speaker imply when he says, "But there is a lot of paperwork to fill out"?
82. What will the speaker do next?

Select the best response to each question.

Transcript

M-Au: Hi, Mario. I'm calling about tonight. I know you plan to be at the product launch in Holtsville to announce the release of our new smartphone. You mentioned that you're taking the red subway line to that event. Well, I just found out that the subway line is closed unexpectedly for repairs. So, I wanted to let you know, I'll be driving to Holtsville from the office. Now, I have to make one stop on the way. I have to pick up the promotional materials that'll be handed out to attendees—those phone cases with our company logo. But there's plenty of time to pick the cases up and still make it to the product launch before it starts.

Question
83. According to the speaker, what event will be held tonight?
84. Why does the speaker say, "I'll be driving to Holtsville from the office"?
85. What does the speaker say he needs to pick up?

Select the best response to each question.

Transcript

M-Cn: Welcome to this computer security workshop, hosted by the IT Department. This workshop is intended to be interactive, so please ask questions at any time. We scheduled the workshop because several employees' computers have recently become infected with a virus, and they had to be fixed. OK, so the first thing I'm going to show you is how to update your security software. Please open the program by clicking on the icon on the right-hand side of your computer screen.

Question
86. Which department does the speaker most likely work for?
87. What does the speaker say recently happened?
88. What does the speaker ask the listeners to do?

Select the best response to each question.

Transcript

M-Au: OK, let's get started—there's a lot to cover! First, I want to thank the Web design team for joining this weekly check-in of our editorial staff and reporters. An online organization like ours relies heavily on the support of its design and technical staff. Today I'd like to discuss adding a section to the site that features our most popular news stories. Many other news sites already have a popular stories section. I'm concerned that we're not keeping up with them, and it could affect our readership. Now, I realize you're all busy, but I don't think this will involve too much work. Plus, remember, we have technology interns starting next week.

Question
89. Where do the listeners most likely work?
90. What is the speaker concerned about?
91. What does the speaker imply when he says, "we have technology interns starting next week"?

Select the best response to each question.

Transcript

M-Cn: Hello. This is Jie Liu, reporting live from the Benton Public Library. Starting next week, the library will be undergoing major renovations. A new section will be added to the east side of this building. The addition will include a larger children's section and a computer lab. The library will be open during the renovations, though you may want to bring earplugs to wear. Susan Anderson, the head librarian, warns that the construction will be noisy. And now, back to the studio.

Question
92. Where is the speaker?
93. What will happen next week?
94. What are visitors encouraged to do?

Select the best response to each question.

ETS TOEIC 2022 L&R Test 4 – Image for questions 95–97
Transcript

W-Br: Attention shoppers! Thanks for coming to Link Office Superstore's annual sale. We offer the best prices in town on office supplies, desks, and chairs. There are a lot of people here for our special deals today, so lines for the cashiers are rather long. To help speed up the checkout process, please use the express lane located near the exit if you're buying five items or fewer. Also, if you're purchasing a large item and need help moving it, just let one of the employees know and they'll help you bring the item to your vehicle.

Question
95. Where is the announcement being made?
96. Look at the graphic. Which lane is the express lane?
97. According to the speaker, what can the listeners receive assistance with?

Select the best response to each question.

ETS TOEIC 2022 L&R Test 4 – Image for questions 98–100
Transcript

M-Cn: Thanks for coming to today's painting class at the Lightdale Community Center. I hope you enjoyed learning some of the techniques I showed you. If you could collect your brushes and paints and leave them right here on this table, it'll make my cleanup easier. And before you go, I want to remind everyone about the other great events here at the center. There's a copy of the schedule at the door. I recommend the Mystery Book Club meeting, because there will be a special guest that night—the author Gerard Messina will be reading from his latest novel.

Question
98. Who most likely is the speaker?
99. What are the listeners asked to do?
100. Look at the graphic. On which date will there be a special guest?

Select the best answer to complete the sentence.

Question
101. Mr. Akagi was unable to buy tickets for the concert because _____ was sold out.

Select the best answer to complete the sentence.

Question
102. Classes _____ using the new employee scheduling software will begin in December.

Select the best answer to complete the sentence.

Question
103. Hillsdale Fabrics' _____ collection of leathers was imported from Italy.

Select the best answer to complete the sentence.

Question
104. A _____ of four dental hygienists spoke about careers in their field.

Select the best answer to complete the sentence.

Question
105. Ardentine Realty is _____ seeking new rental properties for its portfolio.

Select the best answer to complete the sentence.

Question
106. This Friday, Zone Fly Cameras invites the public to a free aerial photography _____.

Select the best answer to complete the sentence.

Question
107. The Ambury Prize recognizes research that is notable for its _____ and innovation.

Select the best answer to complete the sentence.

Question
108. This year the harvest parade will _____ the village, beginning and ending at the town square.

Select the best answer to complete the sentence.

Question
109. Questwiz, the library's newest database, _____ a wide range of resource materials.

Select the best answer to complete the sentence.

Question
110. After more than three years, the application for the new patent was _____ approved.

Select the best answer to complete the sentence.

Question
111. The First Street Hotel has almost always been fully booked since it _____ last year.

Select the best answer to complete the sentence.

Question
112. Departments should not spend an _____ amount of their budgets on office supplies.

Select the best answer to complete the sentence.

Question
113. Maxwell Copies prints brochures on thick, glossy paper that was _____ selected for its quality and durability.

Select the best answer to complete the sentence.

Question
114. _____ Mr. Kamau has worked for Mombasa Communications for two years, he has never taken time off.

Select the best answer to complete the sentence.

Question
115. At the Morrighan Hotel, addressing customer feedback is of _____ importance.

Select the best answer to complete the sentence.

Question
116. Axofare's new computer program enables users to _____ organize and retrieve data.

Select the best answer to complete the sentence.

Question
117. Trelmoni Corporation has just released its _____ of the global stock market.

Select the best answer to complete the sentence.

Question
118. Liu's Foods is pleased to reveal the _____ product in its famous soup line: pumpkin soup.

Select the best answer to complete the sentence.

Question
119. The proposed city budget outlines various projects, _____ renovations of the Fessler Road fire station.

Select the best answer to complete the sentence.

Question
120. The _____ opening of the new bakery had to be postponed when a pipe burst in the kitchen.

Select the best answer to complete the sentence.

Question
121. Two associates in the accounting department are being _____ for promotions.

Select the best answer to complete the sentence.

Question
122. _____ the rock band Captain Zino decided to offer free tickets to their concert, sales of their album have reached record numbers.

Select the best answer to complete the sentence.

Question
123. _____ her interview, the committee agreed that Ms. Han was the best candidate for the supervisor job.

Select the best answer to complete the sentence.

Question
124. After monitoring the Hasher Corporation's inventory control process _____ several days, the consultant identified the problem.

Select the best answer to complete the sentence.

Question
125. Crane operators must check that all moving parts of the machine are fastened _____ before use.

Select the best answer to complete the sentence.

Question
126. Use this coupon to _____ a free quote for cloud storage services.

Select the best answer to complete the sentence.

Question
127. By testing the _____ of the vehicle in desert terrain, the designers proved that it works perfectly in harsh conditions.

Select the best answer to complete the sentence.

Question
128. The flashing yellow light serves as an _____ that the camera's battery needs to be charged.

Select the best answer to complete the sentence.

Question
129. Ms. Rosen did not say _____ about the plans for a new employee break room.

Select the best answer to complete the sentence.

Question
130. Revenue growth exceeding 2 percent was seen _____ all business segments this quarter.

Select the best answer to complete the text.

To: Multiple Recipients
From: Gold Star Bank <information@goldstarbank.co.in>
Subject: Gold Star Bank App
Date: 15 July

Dear Customer:

Here at Gold Star Bank, we take our customers and their needs seriously. As some of you know, we ---[131]--- technical difficulties with our mobile app. ---[132]---. The trouble started on 14 July when our system went down because of a software bug. We expect the app to be up and running ---[133]--- the next twenty-four hours. ---[134]--- banking transactions can be done at any of our branch locations, and our automated cash machines are also working.

We apologize for any inconvenience.

Sincerely,

Ravi Chadda
Vice President of Customer Relations

Question
131. Question 131
132. Question 132
133. Question 133
134. Question 134

Select the best answer to complete the text.

Bethenie Industries guarantees that its products will function as ---[135]--- for at least one year from date of purchase. ---[136]---. This ---[137]--- applies only to products sold at Bethenie Industries stores and other licensed distributors. Products that are found to be defective may be shipped to our address for repair or exchange. Please note that products that are being returned because of damage should be shipped back to us, whenever possible, in their ---[138]--- packaging.

Question
135. Question 135
136. Question 136
137. Question 137
138. Question 138

Select the best answer to complete the text.

Healthy Foods Market has planned some exciting renovations in the coming weeks. During this time the store will remain open, but certain departments will be temporarily unavailable. Beginning on August 3, the refrigerated and frozen-food sections of the store ---[139]--- to be under construction. ---[140]---, food from these areas will be unavailable while work is being completed. Remodeling should be finished by August 9. Store managers are confident that the ---[141]--- days of inconvenience will be well worth it.

---[142]---. At this event, there will be complimentary samples of some new food choices, including an expanded selection of nutritious, ready-to-eat lunch and dinner meals.

Question
139. Question 139
140. Question 140
141. Question 141
142. Question 142

Select the best answer to complete the text.

VANCOUVER (3 February)—Poalesco unveiled its annual Plant Showcase today. According to Poalesco spokesman Nacio Roja, this ---[143]--- offering highlights the company's latest efforts in botanical research. Many of these efforts result from customer surveys designed to gain an understanding of common challenges. ---[144]---. This year, the company's specialized nurseries have turned out drought-hardy breeds, such as the Goldtone Apple Tree. These varietals can withstand extended dry conditions without sustaining damage. "Gardeners in desert ---[145]--- will appreciate the Goldtones in particular," noted Roja. "And ---[146]--- might also be interested in our new Q7 rose bushes, which thrive in a similar climate."

Question
143. Question 143
144. Question 144
145. Question 145
146. Question 146

Select the best answer for each question.

STAR FITNESS CLUB
Grand Opening Event on 25 April

Come and join us as we open our newest club in Summerlake City in our brand-new building located at 714 Shadow Road. Come and see our state-of-the-art equipment and meet our experienced fitness trainers and instructors while enjoying healthy refreshments.

Special Offer: Take 20 percent off your first 3 months! The offer is for new members only and cannot be combined with any other offer. The offer is available at all Star Fitness locations and is good until 30 June.

Visit www.starfitness.ca for more information, including a schedule of our fitness classes and club hours.

Question
147. What is indicated about Star Fitness Club?
148. What is NOT mentioned about the special offer?

Select the best answer for each question.

WH
Westerly Hotel
295 Prudence Ave.
Atlanta, GA 30317

Dear Guest,

Welcome to Atlanta. We are pleased you have chosen the Westerly Hotel.

A complimentary breakfast is served daily from 6:00 A.M. to 10:30 A.M. in our dining area located in the lobby. Enjoy an array of selections including eggs, oatmeal, pastries, fresh fruit, cereal, juice, coffee, and tea. Please be aware, however, that on May 2 breakfast will be served in the Fin Restaurant, located on the third floor, to accommodate a private event.

Regards,

Malcolm Anderson, Manager
Westerly Hotel

Question
149. What is a purpose of the note?
150. What is stated about the breakfast?

Select the best answer for each question.

Things Are Happening with the Southeast Rail Line—Time to Get Involved!

Plans are moving forward with the renovations to the Southeast Rail Line. The changes will create a faster, more convenient, more reliable alternative to traveling on the area's congested roadways. Construction begins this September. Public meetings to solicit comments regarding design options for the new stations are scheduled for June, July, and August. Learn more about the meetings by visiting www.southeastrailproject.com/communityaffairs.

Question
151. When will construction start on the project?
152. What will be discussed at the public meetings?

Select the best answer for each question.

Lisa Dominguez (3:24 P.M.)
Hi, Travis. I'm at the market shopping for tomatoes, but none of them are ripe. Can you check to see if we have any frozen tomato sauce on hand from last week? Otherwise, I guess I could get some canned tomatoes.

Travis Farley (3:27 P.M.)
I'm afraid we are all out. Let me speak to the chef.

Lisa Dominguez (3:28 P.M.)
That would be great.

Travis Farley (3:32 P.M.)
She says that you can pick up red peppers instead. We will need to make a small change to the menu description, but the other ingredients can stay the same.

Lisa Dominguez (3:34 P.M.)
OK. I've got it. Thank you!

Question
153. For what kind of business does Mr. Farley most likely work?
154. At 3:27 P.M., what does Mr. Farley mean when he writes, "I'm afraid we are all out"?

Select the best answer for each question.

Attention, Members of the Belle Coffee Club:

— [1] —. Next week, Belle Coffee will debut our newest coffee creation, the Latte Slow Brew. — [2] —. Members of the Belle Coffee Club can get their first taste of this new treat at our flagship store at 200 Wellington Street. We invite you to stop by on January 12 and show your membership card for a complimentary cup of Latte Slow Brew and a pastry sample from our local partner, Yonge Confections. Choose from a variety of their fresh-baked muffins, including a flavour baked especially for Belle Coffee: the chocolate espresso muffin. — [3] —.

Rollout at our other Belle Coffee locations will follow over the next four weeks. To learn more, visit bellecoffee.ca. — [4] —.

Enjoy!

Question
155. What will Belle Coffee do on January 12 ?
156. According to the notice, what is available on the Web site?
157. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "Additional coffee products and pastries will be available for purchase."

Select the best answer for each question.

Dalston Opera News

Season Tickets Now Available

Purchase your season tickets now at www.dalstonopera.com/seasontickets.

May 4–12: Sigrun (2 hours with 1 intermission)
July 6–14: Le Lapin (3 hours with 2 intermissions)
September 14–22: The Shipmaster's Garden (90 minutes with no intermission)
November 30–December 8: Orkestia (4 hours with 3 intermissions)

Performances will take place at the Saloudi Auditorium beginning promptly at 8:00 P.M.

Artist-in-Residence Series

Our rotating artist-in-residence program aims to bring new voices into the performances of our regular cast. Join us for a special series of noon matinee performances by these artists and help us celebrate the next generation of talent coming into the field of opera from around the globe. Each performance will feature a medley of opera favorites selected and performed by one of our artists-in-residence.

May 4: Diane Shimoda
July 6: Kalim Patton
September 14: Claudia Godin
November 30: Nicolai Souza

Question
158. What opera will be performed without a break?
159. What is probably true about the artists-in-residence?
160. Who most likely will perform in Le Lapin ?

Select the best answer for each question.

Muelker Shipyard Undergoes Transformation

May 2—The Muelker Shipyard, a once-bustling ship manufacturing center, is being given a new role. A team of engineers is working to turn it into an open-air pedestrian mall with restaurants, a dozen retail businesses, and an outdoor patio that will feature live music performances.

Until June of last year, the city had planned to demolish the shipyard—a decision that caused a strong reaction from community members, especially former shipbuilders who viewed the site as a treasured industrial landmark. Wanting their labor to be remembered by future generations, many shipbuilders had etched their names on a wall near the entrance.

"In the peak of production, shipyard workers produced a naval ship in just a year," said lead engineer, Barney Enyart. "Then production gradually slowed, and the shipyard eventually closed. When this project is complete, the new complex will be enjoyed throughout the year, serving as a place for employment opportunities and recreation while the legacy of the site's past will endure."

Question
161. What is NOT mentioned in the plans for the shipyard?
162. What is suggested about the Muelker Shipyard?
163. The word "serving" in paragraph 3, line 7, is closest in meaning to

Select the best answer for each question.

MEMO

To: Customer Service Team
From: Scott Davis, Director of Customer Service
Date: July 22

Today kicks off Harkness Clothiers' Customer Service Appreciation Week. I want to take this opportunity to thank you for your dedication and professionalism this year. — [1] —. Each one of you has delivered exceptional customer service. Management is proud of what you have achieved as a team. — [2] —. We understand that last year's merger with Sporting Clothes, Inc., was confusing and difficult at times. Your service stayed steady throughout the process and you provided a seamless transition for our clients. What a great accomplishment!

— [3] —. On Tuesday, starting at 8 A.M., everyone will be treated to a breakfast served with coffee, pastries, and fruit. On Wednesday, we will have a potluck lunch in the afternoon. On Thursday, we will host a team dinner at Mo's Bistro after work. On Friday, there will be contests after lunch where you can win prizes. — [4] —. I am excited about this week and hope you enjoy it.

Question
164. Why did Mr. Davis write the memo?
165. What is suggested about Harkness Clothiers?
166. When will an event take place in the morning?
167. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "To show our appreciation, management is providing some opportunities to have fun this week."

Select the best answer for each question.

Friends of the Chesterton Public Library
Book Sale

The Chesterton Public Library will host its annual book sale this weekend on the library's second floor. The hours are Saturday, November 16, 9:00 A.M. to 5:00 P.M., and Sunday, November 17, 12:00 noon to 5:00 P.M. A special preview sale for the Friends of Chesterton Public Library (FCPL), the library's volunteer support group, will be held on Friday, November 15, from 4:00 P.M. to 8:00 P.M.

The sale will include books that the library no longer lends, as well as books donated by the public. Proceeds will be used to develop a children's reading room.

We welcome donations of books for all ages, in all genres, in both paperback and hardcover. Please, note, however, that books that are torn or otherwise defaced will be rejected. Sorry, no magazines or journals, please. Donations for this event will be accepted through Friday, November 8, and can be dropped off at the front desk during the following times:

Monday to Thursday: 9:00 A.M. to 11:00 A.M.
Wednesday: 1:00 P.M. to 8:00 P.M.
Friday: 9:00 A.M. to 3:00 P.M.

Thank you for your support!

Question
168. Who can attend the sale on Friday?
169. The word "welcome" in paragraph 3, line 1, is closest in meaning to
170. What is indicated about journals?
171. When can donations be dropped off in the evening?

Select the best answer for each question.

CHAT

Lily Park (4:03 P.M.) Hello, everyone. I just want to check in with you before the weekend. Kaz, how did your meeting with Blumfield Associates go?

Kaz Fedorowitz (4:10 P.M.) It could not have been better. They are purchasing 40 new laptops with a service agreement. I've got the signed contract in hand.

Lily Park (4:11 P.M.) Outstanding! Nice way to wrap up the week.

David Esposito (4:12 P.M.) Congratulations! This one puts you over the top. You are now the top salesperson for the third month in a row.

Danielle Becker (4:13 P.M.) That's great news, Kaz. By the way, if you can get all your receipts to me as soon as you are back in the office, you will get your travel reimbursement check early the following week.

Kaz Fedorowitz (4:14 P.M.) Are you sure about that? Didn't Michael Lim just land a big sale?

Lily Park (4:15 P.M.) Unfortunately, Michael's customers backed out at the last minute. They decided to lease computers and printers from another firm rather than purchase new equipment.

Kaz Fedorowitz (4:17 P.M.) That's too bad. And thanks for taking care of that, Danielle.

Danielle Becker (4:18 P.M.) My pleasure!

Lily Park (4:19 P.M.) Have a wonderful weekend, everyone.

Question
172. In what type of business are the writers involved?
173. What most likely is Ms. Park's job title?
174. What is indicated about Mr. Lim?
175. At 4:18 P.M., what does Ms. Becker most likely mean when she writes, "My pleasure!"?

Select the best answer for each question.

Passage 1

Get Business Cards Custom Made by You

Loretti Printing Co. is proud to announce loretticardprint.com, our new online platform for creating customized business cards. While our customers can still place orders in person, as they've done for nearly a decade, we now have a system that makes ordering business cards especially quick and easy. Choose from hundreds of easy-to-use templates, include your own text and images, and create professional-quality business cards within minutes.

We offer four different paper options:

Type | Description | Minimum Order
Matte-M1 | Standard card stock, reduces glare | 50 cards
Glossy-G4 | Shiny, enhances colors and details | 100 cards
Textured-T3 | Unique grid-like pattern, interesting to the touch | 100 cards
Metallic-M2 | Extra shiny, unique, captures one's attention | 200 cards

Contact us before placing an online order if you'd like us to send you a sample of each type of paper.

Passage 2

*E-mail*

To: hello@loretticardprint.com
From: felix@thibaultautoworks.com
Date: Tuesday, May 22
Subject: Order 28191 - Follow-up
Attachment: Logo_autoworks

Thanks for pausing my order right away and explaining how to make the necessary changes. I'm so glad I was able to get in touch before my business cards went off to print. It would have been such a shame to have printed 50 cards I can't use.

As I mentioned over the phone, I had accidentally uploaded an older version of my logo to the Web site. I've since replaced it with the current one in the same file size, and I'm hoping you can confirm that this change reflects the image I've included here. If so, please go ahead and submit my order now.

Thank you.

Felix Thibault

Question
176. What is implied about Loretti Printing Co.?
177. According to the advertisement, what can customers do on the company's Web site?
178. What type of card stock did Mr. Thibault most likely order?
179. Why did Mr. Thibault replace the logo on his order?
180. In the e-mail, the word "reflects" in paragraph 2, line 3, is closest in meaning to

Select the best answer for each question.

Passage 1

http://www.greencityscreenwriters.org/workshopseries

Green City Screenwriters' Workshop

Green City Screenwriters' Workshop (GCSW) provides aspiring and practicing screenwriters a place for interaction and exchange of ideas. For the last 25 years, GCSW has helped writers from all over the country develop creative projects.

Are you working on a movie script? Or do you have an idea for the next blockbuster film? Consider applying for the next series of classes at GCSW. We offer writing groups, staged readings, and seminars with guest speakers.

• The six class sessions begin on January 10 and are held every other Thursday.
• Each class meets from 7 P.M. to 9 P.M. at Green City Foundation for the Arts.
• Tuition is $500 in total and due by January 1.
• A limited amount of financial aid is available to those who qualify.
• Classes are capped at ten students.

TO APPLY:
Please send a 20-page writing sample (this can be from any genre of writing) and a 200-word autobiographical statement to apply@greencityscreenwriters.org. An instructor will respond to your inquiry if you are accepted.

Passage 2

*E-mail*

From: Joshua Hartzog <jzog.2@greencityscreenwriters.org>
To: Terry Hampton <hampton100@webcentral.com>
Date: December 10
Subject: Upcoming screenwriting class series
Attachment: NSI form

Dear Mr. Hampton:

My name is Joshua Hartzog, and I am one of the instructors at Green City Screenwriters' Workshop. I am pleased to inform you of your acceptance to our next series of classes. Our committee was impressed with your writing sample.

Here is a little about me: I have been a teacher at GCSW since it started. Additionally, I have written eight film scripts, including An Incredible Summer and Toast of the Town, both of which won National Writers' Groups awards.

Please fill out the attached New Student Information form and return it to me either via e-mail or in person at the Green City Foundation for the Arts by January 1. I look forward to seeing you for our first class on January 10. Please pay attention to your inbox for your first assignment, which will be due by our first class meeting.

Thank you,

Joshua Hartzog

Question
181. According to the Web page, what is true regarding the series of screenwriting classes?
182. What must be included with the application?
183. What is the purpose of Mr. Hartzog's e-mail?
184. What is indicated about Mr. Hartzog?
185. What is Mr. Hampton asked to do?

Select the best answer for each question.

Passage 1

*E-mail*

To: Jane McNally <jmcnally@aap.org.ie>
From: Yoko Nara <ynara@insleyhotel.com.ie>
Date: 3 February
Subject: Vouchers

Hi, Ms. McNally,

The water heater servicing the kitchen at the hotel is broken. We cannot serve meals because there is no hot water for washing pots and dishes. Technicians are diligently working on this issue.

I am offering vouchers to all guests that can be used for breakfast or lunch at Sarah's Café next door. If there is no resolution by tomorrow, the evening's dinner will be moved to Maury's Restaurant. I have already discussed this with owner Maury Roebling, and he is preparing to welcome your professional group. Please accept my apologies for any inconvenience.

Thank you,

Yoko Nara

Passage 2

★★★★☆

"The place was charming."

I enjoyed a soup and sandwich special at Sarah's Café this afternoon because I received a voucher from my hotel. I arrived just at noon and had to wait almost 25 minutes for a table. I would recommend visiting at a less busy time because the café is relatively small. Other than that, even if my meal had not been free, I would still recommend the café. The atmosphere is warm and inviting and their homemade soup is delicious.

–Stefan Nichols, 3 February

Passage 3

https://www.aap.org.ie/annualmeeting/schedule

Association of Accounting Professionals
Annual meeting–Scheduled events

Friday, 4 February

Guest speaker
5:30 P.M., Room 213, Insley Hotel | Mr. Ian Bagley, chief financial officer at Colford International, will discuss "Old Concerns and Current Trends in the Accounting Profession."

Networking dinner
7:00 P.M. Maury's Restaurant | Enjoy a gourmet dinner and relax with your colleagues at this popular eatery.

Saturday, 5 February

Job Fair
11:00 A.M. to 5:00 P.M. | Looking for a new opportunity? The job fair is for you. Meet with representatives from companies around the region. Bring copies of your résumé.

Tour of Dublin
1:00 P.M. to 4:00 P.M. | Visit some interesting sites in our host city. Wear comfortable shoes, as tour participants will cover approximately two miles.

Question
186. Who most likely is Ms. McNally?
187. What problem is described in the e-mail?
188. What can be concluded about Mr. Nichols?
189. What does the event schedule indicate?
190. What is suggested about the networking dinner?

Select the best answer for each question.

Passage 1

http://www.antiziointernational.com

Home | About Us | Our Products | Contact Us

ANTIZIO International

Antizio International is a leading provider of designer ceramic, porcelain, and stone tile. Our products are suitable for both commercial and residential projects, and our mission is to be the best quality supplier in the region!

When you partner with Antizio International, you have access to the most respected brands in the industry. See our Products page for a list of our suppliers from all over the world.

This month's special: Ventana brand tiles
"Brittany" series ceramic tiles—
Country red, violet, pink (15 percent off)
Taupe, tan, soft green (20 percent off)

Sale prices valid March 1–15

Passage 2

TO: Purchasing agents
FROM: Antizio International
DATE: March 24
SUBJECT: Inventory update

Effective April 1, the following products will be discontinued.

Manufacturer | Product line
Ventana | "Valentina"–all colors (entire line)
| "Brittany"–country red, violet, taupe
Medoro | "Solidstone"–all colors
| "Elementa"–black, gray

Orders for these products cannot be accepted after April 1. Return of these products cannot be accepted after May 1.

Passage 3

ANTIZIO International
~~ Merchandise Return ~~

Please review our return policy before submitting this form. Returns must be made within 60 days of purchase and must be in original, unused condition.

Return date: May 12
Customer name: William Lin, WKL Contractors, Inc.
Original invoice date: March 20
Item name: Medoro brand-"Elementa" tile
Color: Gray
Quantity: 20 boxes Price/box: $70
Reason for return: Actual color does not match catalog image
Form of return requested: [X] Refund [ ] Store credit

Question
191. In what industry does Antizio International do business?
192. What advantage does Antizio International offer to clients?
193. What color of the Brittany product line can be ordered after April 1 ?
194. Why is Mr. Lin returning merchandise?
195. Why will Mr. Lin's refund request most likely be rejected?

Select the best answer for each question.

Passage 1

*E-mail*

To: All Staff
From: Ronald Garrison
Date: April 20
Subject: Update

Dear Colleagues,

It's an exciting time here at Zikomo Solutions, and we have a lot to celebrate! Our company has shown tremendous growth over the past year. Just last month we exceeded our goals and conducted 25 customer service workshops for 18 different companies in the greater Groton area.

In response to our growth, we have added three new workshop presenters with significant customer service experience in their respective industries. Lisa Okoro will focus on the telemarketing industry. Caleb Patel will train those in fields related to medicine. And Alan Gorospe will specialize mainly in customer service for the technology industry. They will begin giving workshops during the first or second week of May. Please join me in welcoming these professionals to the Zikomo family.

Ronald Garrison
CEO, Zikomo Solutions

Passage 2

Zikomo Solutions
Tentative training schedule
Week of May 2

Course Name | Course Length | Date | Trainer | Location
Telephone Skills | Half Day | May 2 | Lisa Okoro | Zikomo, Groton
Customer Service in a Digital World | Full Day | May 3 | Alan Gorospe | Zikomo, Groton
Patient Relations for Hospital Professionals | Full Day | May 4 | To Be Determined | Fitzer Medical Group, West Groton
Turn Tech Problems into Marketing Opportunities | Half Day | May 5 | Alan Gorospe | Callipher Technologies, Fayetteville

Passage 3

*E-mail*

To: Ronald Garrison <rgarrison@zikomosolutions.net>
From: Jana Snyder <jsnyder@snyder.com>
Date: May 8
Subject: Recent workshops

Dear Mr. Garrison,

Several of my employees from Snyder Goods attended Zikomo training sessions on May 2 and 3. I wanted to provide feedback and ask a question. I think the half-day session could be extended to a full day, considering the interesting topic and skill of the excellent presenter. Conversely, the full day, while interesting, would be better condensed into a half day. Additionally, could you provide more parking options? Spaces for participants were full, and a number of our Snyder Goods employees had to park in an expensive paid lot.

Sincerely,

Jana Snyder
Snyder Goods

Question
196. What is the purpose of the first e-mail?
197. In what area does Zikomo Solutions specialize?
198. What does the schedule indicate about the workshops?
199. Who is most qualified to lead the workshop on May 4 ?
200. What does Ms. Snyder suggest about her employees' training experience?

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