ETS TOEIC 2022 L&R Test 6 (Online Test)

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Select the one statement that best describes what you see in the picture.

ETS TOEIC 2022 L&R Test 6 – Image for question 1
Transcript

(A) She's looking out a window.

(B) She's taking an item out of a refrigerator.

(C) She's grabbing a handful of carrots.

(D) She's putting some items in a bag.

Question
1. Question 1

Select the one statement that best describes what you see in the picture.

ETS TOEIC 2022 L&R Test 6 – Image for question 2
Transcript

(A) One of the women is tying her shoe.

(B) One of the women is wearing a hat.

(C) One of the women is standing near a park bench.

(D) One of the women is carrying a computer up some stairs.

Question
2. Question 2

Select the one statement that best describes what you see in the picture.

ETS TOEIC 2022 L&R Test 6 – Image for question 3
Transcript

(A) The man is setting a clock.

(B) The man is reaching for a box.

(C) The man is posting some information.

(D) The woman is handing some food to the man.

Question
3. Question 3

Select the one statement that best describes what you see in the picture.

ETS TOEIC 2022 L&R Test 6 – Image for question 4
Transcript

(A) He's twisting some wires.

(B) He's pruning a bush next to a building.

(C) He's lifting a block.

(D) He's spreading cement with a shovel.

Question
4. Question 4

Select the one statement that best describes what you see in the picture.

ETS TOEIC 2022 L&R Test 6 – Image for question 5
Transcript

(A) The women are facing a desk.

(B) One of the women is holding a jacket.

(C) A drawer has been left open.

(D) Some folders have been placed on top of a file cabinet.

Question
5. Question 5

Select the one statement that best describes what you see in the picture.

ETS TOEIC 2022 L&R Test 6 – Image for question 6
Transcript

(A) Some cups have been lined up on shelves.

(B) A fruit basket has been emptied.

(C) Some pots are being filled with water.

(D) Some coffee has been spilled on the counter.

Question
6. Question 6

Select the best response to the question.

Transcript

Who made changes to the budget proposal?

(A) The associate director.

(B) Additional funding.

(C) A range of menu options.

Question
7. Question 7

Select the best response to the question.

Transcript

When are they delivering the manuals?

(A) Because they're busy.

(B) The new cover design.

(C) On Wednesday.

Question
8. Question 8

Select the best response to the question.

Transcript

How much does it cost to rent this retail space?

(A) By living close to work.

(B) The desk measures five feet long.

(C) The fee is 200 dollars.

Question
9. Question 9

Select the best response to the question.

Transcript

Where is the store manager?

(A) Some items from the back room.

(B) No, I'm not a manager.

(C) She went out for lunch.

Question
10. Question 10

Select the best response to the question.

Transcript

Should I turn off my computer or leave it on?

(A) Please turn it off.

(B) How did you sleep?

(C) The yellow one.

Question
11. Question 11

Select the best response to the question.

Transcript

Who has attended a public speaking workshop before?

(A) Next Monday.

(B) I think Julia has.

(C) A copy from the public library.

Question
12. Question 12

Select the best response to the question.

Transcript

Why is Min-Soo selling his car?

(A) He's buying a new one.

(B) Twenty years ago.

(C) The next stop, please.

Question
13. Question 13

Select the best response to the question.

Transcript

When should we call the client in Beijing?

(A) That's what I heard.

(B) I usually take a direct flight.

(C) It's only five A.M. there now.

Question
14. Question 14

Select the best response to the question.

Transcript

Where should we set up the packaging machine?

(A) Many small parts.

(B) By the loading dock.

(C) Overnight delivery.

Question
15. Question 15

Select the best response to the question.

Transcript

Who will we purchase costumes from?

(A) In the rehearsal hall, I think.

(B) It's cheaper to make them ourselves.

(C) I'm excited about the performance!

Question
16. Question 16

Select the best response to the question.

Transcript

Isn't the building inspector coming this afternoon?

(A) No, he'll be here next week.

(B) It's a beautiful building.

(C) Some updated safety regulations.

Question
17. Question 17

Select the best response to the question.

Transcript

Do you have an appointment to see Ms. Singh?

(A) The event calendar.

(B) Thanks, I'll be right back.

(C) Oh, we're old friends.

Question
18. Question 18

Select the best response to the question.

Transcript

I could let you know when we have a job opening.

(A) It opens at ten o'clock on weekdays.

(B) OK, here's my e-mail address.

(C) I don't have the right set of keys.

Question
19. Question 19

Select the best response to the question.

Transcript

What kind of business are you interested in launching?

(A) I'm very aware of that.

(B) One that sells clothes and accessories.

(C) Yes, many different hobbies.

Question
20. Question 20

Select the best response to the question.

Transcript

When did this pharmaceutical company move to this larger facility?

(A) In several pharmacies.

(B) By offering more sessions.

(C) About a year ago.

Question
21. Question 21

Select the best response to the question.

Transcript

Ms. Johnson will be coming to today's meeting.

(A) It was a pleasure to meet you.

(B) Actually, it's been rescheduled.

(C) Every few hours.

Question
22. Question 22

Select the best response to the question.

Transcript

I'll need to update the software, right?

(A) I like that fabric, too.

(B) Yes, it's easy to do.

(C) The machine in the warehouse.

Question
23. Question 23

Select the best response to the question.

Transcript

Where's the museum's sculpture exhibit?

(A) It's a large database.

(B) A course on ancient cultures.

(C) I'm going that way now.

Question
24. Question 24

Select the best response to the question.

Transcript

Why don't we interview the two candidates together?

(A) Multiple references.

(B) That's a great suggestion.

(C) It went well, thank you.

Question
25. Question 25

Select the best response to the question.

Transcript

This research report is unusually long.

(A) For three to six months.

(B) I typed up a summary page.

(C) No, I don't have a measuring stick.

Question
26. Question 26

Select the best response to the question.

Transcript

We reserved a booth at the festival, didn't we?

(A) That sounds like a fair price.

(B) Round-trip tickets to Rome, please.

(C) Yes, it was done last week.

Question
27. Question 27

Select the best response to the question.

Transcript

Could you help me draw up a contract?

(A) I have no legal expertise.

(B) Those pencil drawings should be framed.

(C) It looks like a compact vehicle.

Question
28. Question 28

Select the best response to the question.

Transcript

What are your dinner specials this evening?

(A) At the corner of Main Street and Linden Avenue.

(B) That table is reserved.

(C) Your server will be with you momentarily.

Question
29. Question 29

Select the best response to the question.

Transcript

Have you signed up to access your medical records online?

(A) It's not a requirement, is it?

(B) I'll hang up the sign.

(C) Another recording studio, I think.

Question
30. Question 30

Select the best response to the question.

Transcript

Didn't the office manager order more company letterhead?

(A) The lunch caterer should be arriving by eleven.

(B) I have some that you can use.

(C) We haven't confirmed the hotel reservation yet.

Question
31. Question 31

Select the best response to each question.

Transcript

W-Br: You've reached the customer service department of Handel's Label Company.

M-Cn: My name's Taro Nakamura. I'm the owner of a small cosmetics company, and we recently started manufacturing a lip moisturizer. We placed a large rush order with you last week. We were supposed to get the labels yesterday, but they haven't come yet.

W-Br: Sorry for the delay, Mr. Nakamura. What is your order number?

M-Cn: It's BX856.

W-Br: There's a note here that we're having issues with transportation due to the construction on roads in your area. But your order will be delivered this afternoon.

Question
32. What kind of business does the man own?
33. What does the man want to know?
34. What does the woman ask the man to provide?

Select the best response to each question.

Transcript

W-Am: Jerome, did you look at the options for in-flight entertainment? One of the options is e-books!

M-Cn: Oh, really? Are there any good books listed?

W-Am: Yes, actually. There are quite a few best sellers... and you can read them right on the screen in front of your seat.

M-Cn: Interesting. But this is a short flight; what happens when we land and I haven't finished the book?

W-Am: Apparently, if you provide your e-mail address, the airline will send you a link so you can download the book to your personal electronic device. That's so convenient!

Question
35. Where most likely are the speakers?
36. What type of entertainment are the speakers discussing?
37. What does the woman say is convenient?

Select the best response to each question.

Transcript

M-Au: Thanks for inviting me to visit. As I said on the phone, I'm looking for a local farm to supply vegetables for my restaurant.

W-Am: Sure. You can sample some of our seasonal produce when I show you around today.

M-Au: Great. I'm concerned about variety, though. How wide is your selection of vegetables?

W-Am: Well... we are constrained by what can be grown here in season. Let's tour the property now. I'll show you what we grow.

Question
38. What industry does the woman most likely work in?
39. What does the man say he is concerned about?
40. What will the speakers do next?

Select the best response to each question.

Transcript

M-Cn: Hi, Elise. Did you see the feedback from the focus group about our company's latest fitness trackers?

W-Br: No, did the customers like the new features that were added?

M-Cn: Overall they did. They liked the fact that the new tracker is water resistant and can be worn while swimming. But there were complaints about the battery life.

W-Br: Yes, I was sure customers would complain about that. The battery life on the older model was seven days, and this one is only five.

M-Cn: Right. Then we need to create good marketing materials for this new tracker that emphasize the improved features. This will help us to sell the new product.

Question
41. What product are the speakers discussing?
42. What complaint did customers have about the product?
43. What does the man suggest doing?

Select the best response to each question.

Transcript

W-Am: We're making progress setting up our tour bus company, but finding the right drivers will be very important.

W-Br: You're right. Should we use a recruitment agency?

M-Au: We could, but I was thinking... you know I used to work at the Blue Eagle Hotel?

W-Br: Yes.

M-Au: Well, the hotel had a lot of airport shuttle bus drivers. I have their contact info.

W-Am: Great. Maybe they'll come work for us. Why don't you reach out to them?

M-Au: I will, but after our meeting with the insurance company. Remember they'll be here in twenty minutes. I hope we can negotiate a good package to insure our drivers.

Question
44. What is the topic of the conversation?
45. Where does the man say he used to work?
46. Who will the speakers meet with next?

Select the best response to each question.

Transcript

W-Br: I bought this phone here a few months ago, and the fingerprint recognition feature has stopped working.

M-Cn: You can still unlock your phone with your pass code, but it doesn't recognize your fingerprint anymore, correct?

W-Br: That's right. If it makes a difference, I paid extra for the extended warranty.

M-Cn: That's good. I can replace it if I can't figure out how to fix it. Give me a few minutes while I check. And feel free to look at our accessories while you're waiting.

Question
47. What problem does the woman have?
48. What did the woman pay extra for?
49. What does the man suggest the woman do?

Select the best response to each question.

Transcript

M-Au: I got your message, Rita.

W-Br: Since you're the factory manager, I wanted to run something by you. I think we should consider changing our lumber supplier. Ebson Lumber Mill sells very high-quality wood that would be perfect for the wood flooring we produce.

M-Au: What's the difference in cost?

W-Br: Actually, none. The mill is much closer to our factory, so the higher price of the wood would be canceled out by the lower shipping costs. And we'd have a higher-quality product.

M-Au: Can you ask the mill to send us some samples? I'd like to see them.

Question
50. Who is the man?
51. What reason does the woman give for making a change?
52. What does the man ask the woman to do?

Select the best response to each question.

Transcript

W-Br: Miguel, do you have a minute to chat about the upcoming trade show in Los Angeles?

M-Cn: Sure, what's up?

W-Br: All I have left to do is to send specific instructions to the event organizers about setting up our booth.

M-Cn: OK, I'm nearly ready too, but I still need to print those extra business cards we talked about. I know you said the print shop is having a sale this week, so I'll head over there after work.

W-Br: The office supply store has a sale.

M-Cn: Ahh... thanks. Good thing I mentioned it!

Question
53. What are the speakers preparing for?
54. What does the woman say she needs to do?
55. Why does the woman say, "The office supply store has a sale"?

Select the best response to each question.

Transcript

M-Au: Have you heard about the new robots that'll help us out organizing packages? They just arrived.

W-Br: Oh, yes... the robots to help us sort the shipments. Wait—that's a surprise. I wasn't expecting them until the end of the month!

W-Am: That's what I thought, too! They must have moved up the date so we can start using them sooner.

W-Br: And that means we'll probably get trained on how to use them next week. Remember when they trained us on the new scanners last year?

M-Au: Yes, but we didn't get very much detailed information about how to use the scanners. It was very general.

Question
56. Which department do the speakers most likely work in?
57. Why are the women surprised?
58. What complaint does the man have about a previous training?

Select the best response to each question.

Transcript

W-Am: Hi, Mr. Rashad. I just stopped by to let you know I won't be renewing my lease. I'm going to rent an apartment that's closer to my job... I'm tired of driving so far to work.

M-Au: I'm sorry you're leaving—you're an excellent tenant. When will you be moving out?

W-Am: The middle of next month. The contract requires that I pay rent for the full month, though, right?

M-Au: Well, I should be able to lease that unit pretty quickly. I'll let you know what happens.

W-Am: All right. Thanks.

M-Au: Oh, and, there's a form you'll need to fill out to make your notice official. I have it right here...

Question
59. Why does the woman want to move out of her current apartment?
60. What does the man mean when he says, "I should be able to lease that unit pretty quickly"?
61. What will the woman most likely do next?

Select the best response to each question.

ETS TOEIC 2022 L&R Test 6 – Image for questions 62–64
Transcript

M-Cn: Hi, Geeta, this is Ming. Sorry to call you on your day off, but I need someone to fill in for Stefan tomorrow at the bookstore. He injured his ankle playing basketball.

W-Am: Sure, I can take Stefan's shift. Happy to help out.

M-Cn: Thanks! Also, I have another favor to ask.

W-Am: Of course. What is it?

M-Cn: Well, I was checking our cookbook inventory. We only have seven copies of the book we need for the author event later this month. I'm worried seven won't be enough.

W-Am: I see. I can definitely order more.

M-Cn: Thanks! I think the author's going to draw a big crowd. She's pretty well-known and was recently on TV.

Question
62. Why does the man ask the woman to work an extra shift?
63. Look at the graphic. Which book is needed for an upcoming event?
64. Why does the man expect an event to be crowded?

Select the best response to each question.

ETS TOEIC 2022 L&R Test 6 – Image for questions 65–67
Transcript

W-Br: Hi, Yuri. Did you hear the East Lake Band is going to play a concert in town?

M-Au: Yes! And now they have a great new guitarist. Simone Travers recently started playing with them.

W-Br: Five of us from the marketing department plan to go together. Would you like to join us?

M-Au: That sounds like fun. Where are you going to sit?

W-Br: We thought about getting tickets for outdoor seating, but that'd be a problem if it rains. Would the balcony be OK with you?

M-Au: Sure. And I'd be happy to drive. My car has room for everyone.

Question
65. What did the East Lake Band recently do?
66. Look at the graphic. Where do the speakers plan to sit?
67. What does the man offer to do?

Select the best response to each question.

ETS TOEIC 2022 L&R Test 6 – Image for questions 68–70
Transcript

M-Cn: Natalia, I have a favor to ask. I have an important video call with the London office on Monday. I'll be interviewing some job candidates there.

W-Br: OK. How can I help?

M-Cn: Well, I want to use Meeting Room B. And due to the different international time zones, I need the morning slot. I saw that you have that time booked already.

W-Br: OK. I understand. In that case, I'll move my meeting to the afternoon instead. And that's actually good because it'll give me extra time to improve the presentation I'm preparing.

Question
68. What does the man plan to do during his meeting?
69. Look at the graphic. Which one of the woman's meetings will be changed?
70. What does the woman say she would like to improve?

Select the best response to each question.

Transcript

W-Br: Hello. This is the Chesterfield Community Center. We're calling to inform you about a change to our Movie Night event, originally planned for this Tuesday. Unfortunately, another event had been booked at the community center for the same day. As a result, Movie Night has been rescheduled for this upcoming weekend, at nine P.M. on Saturday. If you're no longer able to attend, we're happy to refund your ticket. You can request this refund by calling our office at 555-0126.

Question
71. Why has the Movie Night event been rescheduled?
72. When will the event be held?
73. How can the listener request a refund?

Select the best response to each question.

Transcript

W-Am: Welcome to Canyon River National Park. I'm Marisol, and I'll be training you in your new role as park rangers. Each of you will be assigned one area of the park. Your duties will vary, but one task you need to complete every day is to check your assigned area for hazardous conditions. For example, if you come across any fallen branches blocking the trails or roadways, you need to report them right away. Now—before I show you the grounds, let me give you your uniforms. Please make sure that you wear them at all times on the premises.

Question
74. Who most likely is the speaker?
75. What are the listeners asked to check for?
76. What does the speaker distribute?

Select the best response to each question.

Transcript

M-Au: Hi, everyone. I'm excited to announce that we're going to try out a change to our work arrangements. Staff will be able to work from home one day a week. Whenever you do work from home, you must be reachable by phone and e-mail during our business hours. Now, I know many of you have asked for this change for a long time. You should know that Human Resources will be monitoring productivity to determine whether these new work arrangements are a good idea. This is only a trial period. I'll be sending you a policy document that will explain everything in detail. Check your e-mail later today.

Question
77. Who is the speaker addressing?
78. Why does the speaker say, "This is only a trial period"?
79. What will the speaker do later?

Select the best response to each question.

Transcript

M-Cn: Welcome to the KXS Radio afternoon update. The traffic is heavy this afternoon because of the season's opening game at the baseball stadium. But the good news is, we're giving away tickets to next week's game! Call our radio station for a chance to win. The sixth caller will win the tickets! And after today's game, we will have an exclusive interview with the coach of our city's baseball team. Stay tuned!

Question
80. According to the speaker, what is causing traffic?
81. Why should the listeners call the radio station?
82. What does the speaker say will be broadcast later?

Select the best response to each question.

Transcript

W-Br: Good evening, everyone. Tonight's event is very important for our restaurant. To prepare for our official grand opening next week, we've invited people from neighboring businesses here. This is a great opportunity to get some feedback on our service and menu. Remember, several local business leaders will be here tonight. As you know, word-of-mouth recommendations are our best advertising tool. Hosts, I'd like you to distribute surveys to guests after their meals. Any feedback they have for us will help make this restaurant a success.

Question
83. What is the talk mainly about?
84. What does the speaker mean when she says, "several local business leaders will be here tonight"?
85. What does the speaker ask some of the listeners to do?

Select the best response to each question.

Transcript

M-Au: Hi, Madoka. I'm calling you about some details of your trip to London next week. Your flight is on Monday morning at... uh... four A.M. I couldn't find a later flight. Adriana Lopez from the London office will meet you at the airport. She's my counterpart over there. Adriana will assist with your local itinerary and has already booked your hotel. Oh, and one last thing... since this is your first trip since joining our company, you'll soon be receiving log-in credentials for a travel expense tracking application. You can download the app on your phone and load your receipts onto it.

Question
86. Why does the speaker say, "I couldn't find a later flight"?
87. Who most likely is Adriana Lopez?
88. What does the speaker say the listener will receive?

Select the best response to each question.

Transcript

M-Cn: Welcome to this seminar, which focuses on one of the most challenging aspects of starting a new business—locating investors. Without start-up funds, your business may never get off the ground. As a first step, I suggest compiling a list of firms that specialize in investing in your industry. But there's much more to know, of course. Maryam Farooq, founder of multiple information technology companies, has been particularly good at securing investment funding. She's here to answer questions and break down how she did it.

Question
89. What is the topic of the seminar?
90. What does the speaker recommend the listeners do first?
91. What will most likely happen next?

Select the best response to each question.

Transcript

W-Br: Today's sales meeting is packed to capacity, and for good reason. Gerard has delivered on his promise to craft a new strategy that'll enable us to broaden our market share in the Scandinavian region. As you'll soon see, his four-step approach is going to be critical to increasing our sales. Looks like he'll need a few minutes to get his computer up and running. So while we wait, let me remind you about the mentoring program that management is implementing. It provides an opportunity to guide our new employees during their transitional period. We need seasoned staff to participate as mentors, so be sure to sign up!

Question
92. What is the purpose of the meeting?
93. What is causing a delay?
94. What are the listeners encouraged to sign up for?

Select the best response to each question.

ETS TOEIC 2022 L&R Test 6 – Image for questions 95–97
Transcript

W-Am: Hey, Hassan. It's Emiko. I'm calling about the retirement party we're planning for Dmitry next Friday. Everyone from the accounting department is coming plus a few from sales, so we'll have a total of ten people. I made the reservation at the barbecue restaurant and even found a coupon that'll save us a lot of money since we have such a big group. Uh... did you place the cake order with the bakery yet? Dmitry said he loves strawberry cake, and I want his retirement party to be perfect.

Question
95. What type of event will take place on Friday?
96. Look at the graphic. Which discount will be applied?
97. What does the speaker ask the listener?

Select the best response to each question.

ETS TOEIC 2022 L&R Test 6 – Image for questions 98–100
Transcript

M-Cn: I want to talk about our company's charitable giving program. As you know, employees can make a donation to an approved organization, and the company will match that amount. This year, we've expanded our list of approved organizations from 15 to 25. We've selected organizations in the community that will benefit the most from our contributions. And our company has been recognized for its philanthropy. In fact, it was featured last month in an article in the magazine Business Effect. I'll post a link to that on our Web site after this meeting.

Question
98. Look at the graphic. Who most likely is the speaker?
99. According to the speaker, what is different about a program this year?
100. What will the speaker make available to the listeners?

Select the best answer to complete the sentence.

Question
101. Chef Daniels impresses customers with _____ sophisticated entrées.

Select the best answer to complete the sentence.

Question
102. Oil production _____ 5 percent from January to February.

Select the best answer to complete the sentence.

Question
103. Ms. Ito has _____ suggestions to resolve the computer problems.

Select the best answer to complete the sentence.

Question
104. The Vidorn Hotel _____ to construct a fountain in the front entryway.

Select the best answer to complete the sentence.

Question
105. The schedule of events for the music _____ will be posted on Friday.

Select the best answer to complete the sentence.

Question
106. When processing a medical leave request, the attending physician must fill out a form _____.

Select the best answer to complete the sentence.

Question
107. Many fashion stylists _____ their online portfolios on a regular basis.

Select the best answer to complete the sentence.

Question
108. All flights were delayed three hours because of a heavy blanket of _____.

Select the best answer to complete the sentence.

Question
109. The Northwick Orchestra will perform later this month _____ Reverbury Hall.

Select the best answer to complete the sentence.

Question
110. Only staff _____ based in the Toronto office may reserve the conference room.

Select the best answer to complete the sentence.

Question
111. _____ of the employees have placed their order for a new standing desk.

Select the best answer to complete the sentence.

Question
112. Betsy Riley will seek support from _____ volunteers for our revised museum tours.

Select the best answer to complete the sentence.

Question
113. Casorama customers receive store _____ instead of a cash refund upon returning an item.

Select the best answer to complete the sentence.

Question
114. Our factory in Mannheim was upgraded last year, but the loading dock _____ needs work.

Select the best answer to complete the sentence.

Question
115. The recently _____ mayor said she plans to address the town's traffic problems soon.

Select the best answer to complete the sentence.

Question
116. Mr. Kim's research reveals that types of hay differ _____ in their nutritional content.

Select the best answer to complete the sentence.

Question
117. Let us extend our warmest welcome _____ Mr. Lam Keong Wu, our new vice president of marketing.

Select the best answer to complete the sentence.

Question
118. The latest polling shows increased public _____ for the stadium renovation project.

Select the best answer to complete the sentence.

Question
119. Oshka Landscape Supply revenue is highly _____ on seasonal sales.

Select the best answer to complete the sentence.

Question
120. Tourism in Cork has slowed in recent weeks _____ the unseasonably cold weather.

Select the best answer to complete the sentence.

Question
121. The Aznet Foundation is offering three $5,000 grants to entrepreneurs with the most _____ business ideas.

Select the best answer to complete the sentence.

Question
122. Based on her _____ performance, Ms. Soares is likely to do quite well in the 50-meter race.

Select the best answer to complete the sentence.

Question
123. The manual provides a basic _____ of the R25100 camera's primary features.

Select the best answer to complete the sentence.

Question
124. Be sure to _____ the wireless Internet option on your company mobile phone to avoid additional data fees.

Select the best answer to complete the sentence.

Question
125. The CEO of True Home Estates _____ hires agents who have overcome obstacles in their lives.

Select the best answer to complete the sentence.

Question
126. To receive payment, vendors must submit an invoice online _____ twenty business days of finishing a project.

Select the best answer to complete the sentence.

Question
127. _____ opening a bakery, Mr. Laxalt had worked in the food industry for fifteen years.

Select the best answer to complete the sentence.

Question
128. Investors' initial fears were calmed by the _____ sales report issued this week.

Select the best answer to complete the sentence.

Question
129. One distinctive aspect of the painter Chapin Kurek's portrait style is her almost comic _____ of facial features.

Select the best answer to complete the sentence.

Question
130. Ramirez Instruments _____ high-quality acoustic guitars for over a century.

Select the best answer to complete the text.

9 October

Eva Archer, Owner
Archer Café
40 Thorpe Street
Port Fairy VIC 3284

Dear Ms. Archer:

An inspection of your restaurant was conducted on 16 September by ---[131]--- of the Department of Health and Safety. ---[132]---. The purpose of the inspection was to confirm that your business is in compliance with all local regulations and that all ---[133]--- permits are up-to-date. The Department has determined that all regulations are being followed ---[134]---. Therefore, no further action is required on your part.

Sincerely,

Oliver Wu
Department of Health and Safety

Question
131. Question 131
132. Question 132
133. Question 133
134. Question 134

Select the best answer to complete the text.

To: Certain Boutique <info@certainboutique.co.uk>
From: Premium Thai Candles <orders@prethaican.com>
Date: October 28
Subject: Order status

Dear Customer,

We are delighted ---[135]--- you as a customer of Premium Thai Candles. Your wholesale order for 40 boxes of candles is being processed. ---[136]---.

Most of your order is currently in stock and will arrive in the United Kingdom within ten days. ---[137]---, please be advised that the rose-scented candles are on back order. They will be available three weeks from now, and we will ship them as soon as possible.

We sincerely hope that you are happy with your ---[138]--- order as a new customer of Premium Thai Candles.

Best,

Samaraya Sharma

Question
135. Question 135
136. Question 136
137. Question 137
138. Question 138

Select the best answer to complete the text.

GREENWAY (December 15)—The country's employment rose by over 40,000 jobs during October and November, ---[139]--- government statistics just released. The biggest increase was in the retail sector, with 9,000 new jobs created. The service sector came in ---[140]--- in overall activity with 8,400 added jobs. Professional and business services gained jobs as well. Health services and education each saw strong gains with 4,200 jobs. ---[141]---. By company size, medium-sized businesses of 50 to 499 employees hired the most workers. Large businesses of 500 or more employees hired 12,000 workers. "The job market remains robust, and we ---[142]--- it to continue," said economist Keisha Hou.

Question
139. Question 139
140. Question 140
141. Question 141
142. Question 142

Select the best answer to complete the text.

Loffler Mobile Banking

In the coming weeks, Loffler Bank will be making upgrades to its mobile application to provide a more secure and user-friendly experience. Customers will now be able to view all their Loffler accounts simultaneously and enjoy ---[143]--- security through a fingerprint identification scan. ---[144]---, users may now customize their online dashboard to track their expenses and budgets.

Changes can prove to be challenging for individuals, particularly in light of rapid technological advancement. ---[145]---. Therefore, should you ever need assistance ---[146]--- any of the features of our app, call us at 555-0133 or visit us online at www.lofflerbank.com/faq.

Question
143. Question 143
144. Question 144
145. Question 145
146. Question 146

Select the best answer for each question.

Kendricks Appliances Sale
March 5 and 6

This event is our way of saying thank you to our friends and neighbors for welcoming our new business to the South Waterfront neighborhood one year ago. Members of the community who live east of Broad Avenue and west of Riverside Avenue are invited to stop in and claim an additional discount on selected merchandise this weekend. Just remember to bring proof of residency.

Question
147. What is being advertised?
148. What is indicated about Kendricks Appliances?

Select the best answer for each question.

MEMO

To: All Eastland Regional Hospital staff
From: Patrick Menzales
Date: February 1
Subject: Referrals

Eastland Regional Hospital is planning to hire more registered nurses, x-ray technicians, and cafeteria and housekeeping staff. We will be holding a hiring and information event on Wednesday, February 27, from 2 P.M. to 5 P.M. in the Winkler Auditorium. If you have friends or family interested in working here, this is a great opportunity for them to find out about open positions. There is no fee for entry. It is not necessary to make an appointment.

As a valued employee, you will receive a bonus if you refer a candidate who is hired and whose employment lasts at least three months. Ask the candidate to include your name on the application in the space labeled "referred by." The bonus will be added to your paycheck.

Please contact me if you have any questions.

Question
149. What is indicated about the hiring and information event?
150. What does Mr. Menzales encourage employees to do?

Select the best answer for each question.

Meeting of the Chelmsbury Civic Association
Where: Alvar Madsen Community Center, 4141 Hoover Road
When: Tuesday, June 14, 7:00 P.M.–8:30 P.M.

Agenda

  • Introduce new neighbors
  • Update on road construction
  • Election of vice president
  • Refreshments

Please note:
We are currently collecting dues for the year. The dues are $25. If you have not yet paid your dues, please do so. You may pay at the meeting, or you may send your payment to Bob Robsen at 595 Shelton Drive.

We hope to see you at the meeting!

Susan Wolfe, President, Chelmsbury Civic Association
784 Harmony Drive

Question
151. What is stated about the upcoming meeting?
152. What is true about Mr. Robsen?

Select the best answer for each question.

Eric Ozawa (12:06 P.M.)
Hi Kara. I wanted to let you know that my train is going to be late.

Kara Murato (12:10 P.M.)
Oh, that's too bad. Will you make it to the 3:00 meeting?

Eric Ozawa (12:11 P.M.)
I'm not sure. The conductor thinks it will be at least another hour before we leave.

Kara Murato (12:12 P.M.)
Should we postpone the meeting?

Eric Ozawa (12:14 P.M.)
I think you should get started. The plans for the new hospital wing are on my desk. You know everything about the changes to the original design. You can call me if the client has any questions that you are unable to answer.

Kara Murato (12:15 P.M.)
Sounds good. Let me know when you have an update on your arrival time.

Eric Ozawa (12:16 P.M.)
Sure. Thanks.

Question
153. Why does Mr. Ozawa contact Ms. Murato?
154. At 12:15 P.M., what does Ms. Murato most likely mean when she writes, "Sounds good"?

Select the best answer for each question.

*E-mail*

From: noreply@vacationsiteseer.com
To: vneuman@gzetmail.com
Date: July 16, 2:52 P.M.
Subject: Your upcoming trip

Mr. Neuman:

Your trip to Milan is only a week away. — [1] —. Your room at the Classico Hotel has been confirmed. Check-in is on July 23 at 2 P.M., and checkout is on July 28 at 11 A.M. There is no need to pay now, as payment is not required until you have checked out. — [2] —.

We urge you to plan ahead regarding car rentals. As a Vacation Siteseer customer, you are entitled to a discount of 20% if you book your car now. Our car rental partners are offering this special deal only until July 20, so do not wait. — [3] —.

Thank you for choosing Vacation Siteseer to book your stay in Milan. — [4] —.

Enjoy your journey!

Vacation Siteseer Team

Question
155. When will Mr. Neuman begin his stay in Milan?
156. What offer is included in the e-mail?
157. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "Explore your options on our Web site and make a reservation today."

Select the best answer for each question.

Craverton Returns to Business as Usual
—Brianna Wible, Staff Reporter

A power outage yesterday caused a number of businesses and area attractions in downtown Craverton to close. The cause of the outage is still unknown, but the early morning's stormy weather most likely played a part. — [1] —.

Sung Min Nam, who was leading a tour of some of the historic sites downtown, changed his itinerary. "Fortunately, I know the area well," Mr. Nam said. "I led the group back to the bus, and we headed to a different part of the city to discover alternative sites, such as Grantwood Park and Holtrop Tower." — [2] —.

For the Craverton Art Museum, the outage did not make a difference in earnings because its galleries are closed to the public on Tuesdays. — [3] —. Craverton University canceled its classes, but generators powered residence halls and cafeterias. Power was restored to most area businesses by late yesterday afternoon. — [4] —. And today Craverton returned to business as usual.

Question
158. What is the main topic of the article?
159. Who most likely is Mr. Nam?
160. What does the article mention about the Craverton Art Museum?
161. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "However, staff members did get the day off."

Select the best answer for each question.

Isabelle Porter (8:15 A.M.): Hi. Our new intern, Mila Erben, arrives tomorrow. Do you have any tasks for Mila to start on?

Omar Shirani (8:16 A.M.): I'm really sorry. I was out of the office last week at the JNTD Convention. Can I get back to you later today?

Rico Alvarez (8:16 A.M.): I don't have anything for Mila right now.

Isabelle Porter (8:17 A.M.): I'm confused. Your department manager mentioned that your team would greatly benefit from having an intern. Can you work together to find something for her to do?

Omar Shirani (8:17 A.M.): Can you remind us what she's studying at the university?

Isabelle Porter (8:18 A.M.): Accounting. Her résumé says she'd like to become an auditor.

Rico Alvarez (8:19 A.M.): Well, I might have a few tasks, although they may be a bit dull.

Isabelle Porter (8:20 A.M.): That will do. And I might have some documents for her to copy. That ought to be enough for Mila's first week. But I'd appreciate it if you could meet with your team by Thursday and organize additional tasks for Mila for next week.

Question
162. What is suggested about Ms. Erben?
163. What did Mr. Shirani do last week?
164. At 8:20 A.M., what does Ms. Porter most likely mean when she writes, "That will do"?
165. What does Ms. Porter ask the writers to do before Thursday?

Select the best answer for each question.

*E-mail*

From: Vera Fernandez
To: Carla Rosa
Sent: June 07, 12:47 P.M.
Subject: Initiatives for distance learning

Dear Ms. Rosa,

I am contacting you on behalf of the Dolina Foundation. Our mission is to promote the use of distance-learning platforms in rural areas and communities that are isolated geographically. We do so through a network of partners in the technology industry. We would be honored to have your company join our network.

At 2:00 P.M. on June 25, Dolina is sponsoring a presentation entitled "Distance Learning in Rural Libraries." The presentation will be given online as a webinar, using some of the technologies our partners have developed. Jay Ralston, the foundation's director of systems integration, will describe technologies being used to support academic and vocational education programs. In addition, five librarians will discuss how they offer a variety of education programs in their regions using technologies developed and delivered by our business partners. To register for the webinar, and to learn more about our foundation's projects, visit our Web site at www.dolinafoundation.org.

Feel free to contact me if you have any questions. We hope that you will consider our invitation.

With kind regards,

Vera Fernandez, Outreach Coordinator

Question
166. What does the Dolina Foundation do?
167. What is Ms. Rosa asked to do?
168. Who most likely is Ms. Fernandez?

Select the best answer for each question.

29 July

Shari MacCauley
103 Easton Lane
Tomintoul, Ballindalloch AB37 9EX

Dear Ms. MacCauley,

It was a privilege to stay in your home during the week of 22 July as part of the Scottish Connections home exchange program.

The location was the perfect setting for our family gathering. My daughter and son-in-law relished the peace and quiet of the village, while their children enjoyed playing in the wide-open space behind your home. And my husband was quite pleased with the large-screen television set in the living room.

It was very thoughtful of you to provide so many extra blankets. We did not expect it to be so cold at night in July.

As I said in the note I left on your dining room table on 25 July, the day of my wedding anniversary party, the lid of your food processor cracked as we were preparing our meal. We ordered a replacement lid that same day, which should be delivered to your home soon, assuming it hasn't been already. I sincerely apologize for the mishap.

I hope that you and your friends enjoyed our apartment here in Aberdeen just as much as we enjoyed your mountain home. If so, we hope you will be willing to exchange homes with us again in the future.

Sincerely,

Clara Brinwall

Clara Brinwall

Question
169. What is a purpose of the letter?
170. What happened on July 25?
171. What is suggested about Ms. MacCauley?

Select the best answer for each question.

To: Hien Pham <hpham@ngoc.com>
From: Theresa Griffin <tgriffin@throngsoftware.com>
Subject: Information
Date: September 20

Dear Mr. Pham:

Welcome to Throng Software. We are pleased that you are joining the company. On your first day of work, Monday, October 3, please report to building 14 at 8:45 A.M. You can check in at the front desk, where you will be given a temporary ID badge. I will meet you there, show you to your office, and then take you on a tour of the building to introduce you to your colleagues. You will then go to Information Technology (IT) to receive your laptop, passwords, and security information. When you are finished, someone will guide you to Human Resources in building 12 so you can fill out payroll and benefits forms.

Please join me and several colleagues at 11:30 A.M. We will take you to one of our favorite restaurants near the office. The rest of the afternoon will be free for you to get settled into your office and review the information you receive during the day. I will stop by your office later in the day to make sure you know where all the office equipment is.

I look forward to seeing you then.

Sincerely,

Theresa Griffin
Human Resources, Throng Software

Question
172. What will happen on October 3?
173. Where will Mr. Pham complete some documents?
174. The word "rest" in paragraph 2, line 2, is closest in meaning to
175. What will Mr. Pham do in the afternoon?

Select the best answer for each question.

Passage 1

Calbo Cuts
★★☆☆☆

My visit to Calbo Cuts as a first-time customer was disappointing. When I arrived, the sign on the door said "Walk-ins welcome," but the receptionist bluntly told me that I would need to wait about an hour for my haircut, even though only one other customer was in the shop and three stylists were there. The quality of the work was fine; the haircut was fairly priced at just $15, and I was happy with my standard men's cut. The stylist, though, cut my hair without saying a word. I understand that not everyone likes to make small talk, but I found my stylist's total silence to be rude. When she finished my haircut, she removed the haircutting cape without even offering to blow-dry my hair.

– Martin Silver, Bishopville

Passage 2

Calbo Cuts • 678 Seventh Street • Lamar, South Carolina • 29069

Martin Silver
51 Oak Street
Bishopville, South Carolina 29010

Dear Mr. Silver,

Thank you for taking the time to leave us a review. We always try to provide the best service available. If you feel that any of our staff were unaccommodating or unprofessional, then I would like to hear more details regarding your complaint. Feel free to call me directly at 803-555-0110.

At Calbo Cuts, we are serious about earning your continued business. I would be happy to schedule an appointment for you for a haircut and blow-dry with Marissa Lopez, as I believe she can provide you with the haircut experience you are looking for. In addition, on your next visit to Calbo Cuts, we would like to offer you a complimentary bottle of our all-natural shampoo, one of our best-selling products. We hope you will come back to Calbo Cuts in the future whenever you need a trim.

Best regards,

Jenna Makowski
Jenna Makowski
Owner, Calbo Cuts

Question
176. According to the review, what is suggested about Mr. Silver?
177. What aspect of his experience at Calbo Cuts disappointed Mr. Silver?
178. Why did Ms. Makowski suggest that Mr. Silver contact her?
179. What is suggested about Ms. Lopez?
180. What will Mr. Silver receive for free on his next visit to Calbo Cuts?

Select the best answer for each question.

Passage 1

Business Happenings

By Harriet Mellors

LONDON (1 April)—It is often hard for managers or team leaders to learn the best way to give feedback to employees and colleagues. Samia Bishara's new book, Facts on Feedback (Fox Mill Press), offers advice on this subject. Ms. Bishara is an expert consultant on company management problems and solutions. She advises managers to give facts and reactions, rather than advice and criticism.

Ms. Bishara will be speaking at Stonecliff Bookstore on Monday, 6 April at 2:00 P.M. For more details, visit www.stonecliff.co.uk.

Passage 2

To: Oscar Burton <oburton@harstonindustries.com.hk>
From: Mi-Sook Pan <mpan@harstonindustries.kr>
Subject: Suggestion
Date: 10 April

Hello Oscar,

I understand that we have not yet booked all of the workshop leaders for our upcoming professional development program at the Onyx Hotel. I was in London a few days ago working on the Phillips account. While there, on 6 April, I had a chance to meet Samia Bishara and hear her speak on the topic of her new book, Facts on Feedback. I believe she would be an excellent choice to lead one of our workshops. I will gather further details about Ms. Bishara's background and availability and send that to you shortly. I look forward to joining you during Thursday's teleconference planning meeting.

Sincerely,

Mi-Sook Pan

Question
181. In the article, the word "hard" in paragraph 1, line 1, is closest in meaning to
182. What is a purpose of the article?
183. What is suggested about Ms. Pan in the e-mail?
184. Where did Ms. Pan most likely meet Ms. Bishara?
185. What does Ms. Pan plan to give to Mr. Burton?

Select the best answer for each question.

Passage 1

From: Michal Zezula <m.zezula@gerlach-kozey.com.au>
To: Dang Thi Lien <dtlien@hermiston.com.au>
Date: Thursday, 21 September, 1:44 P.M.
Subject: Conference dinner

Dear Ms. Lien,

I am looking forward to meeting you at the Business Leadership Conference in Sydney next month. I am delighted that you will be part of our panel, and I am looking forward to hearing you discuss your paper on local government initiatives.

As the panel chair, I am organizing a dinner for all the speakers immediately following the panel. Since you are locally based, perhaps you have insights about the places listed on the conference Web site? I am leaning towards Victoria Grill because it overlooks the harbor, but I would like to hear your opinion. Any place that can accommodate a large group would be especially desirable. I would visit these myself, but I am not arriving in Sydney until the day of our panel. I am hoping to make all arrangements by 1 October.

Best wishes,

Michal Zezula

Passage 2

http://www.blcsydney.com.au/thingstodo

Schedule | Accommodations | Map | Contacts | Things to Do

Restaurant Recommendations

All of these restaurants are located within walking distance of the conference site. Given the anticipated activity, reservations are recommended, especially for large groups.

Bombay Palace: Contemporary Indian cuisine. Large menu with several vegetarian options. Price: Moderate.

Victoria Grill: Innovative Australian cooking. Located on the top floor of the Hesiod Building, overlooking the spectacular Sydney Harbor. Price: Expensive.

Amir's Kitchen: Lebanese cuisine with a modern flair. Private rooms available; ideal for parties and group events. Price: Inexpensive.

Passage 3

E-Mail Message

From: Dang Thi Lien <dtlien@hermiston.com.au>
To: Michal Zezula <m.zezula@gerlach-kozey.com.au>
Date: Friday, 22 September, 10:02 A.M.
Subject: RE: Conference dinner

Dear Mr. Zezula,

I am looking forward to meeting you as well. As far as the recommended restaurants, I have been to the three listed on the Web site. They all have good food and a pleasant ambience. Victoria Grill is somewhat pricey and in fact would require a taxi ride from the conference site. In my opinion, Bombay Palace is likely the best for a group of our size. It is located right next to my office building. If you like, I could stop by after work and inquire about a dinner reservation at Bombay Palace on 6 October.

Sincerely,

Dang Thi Lien

Question
186. What is the purpose of the first e-mail?
187. What is Ms. Lien's role in the conference?
188. Why is Mr. Zezula interested in dining at Victoria Grill?
189. When is the panel scheduled to take place?
190. What information on the conference Web site does Ms. Lien think is inaccurate?

Select the best answer for each question.

Passage 1

From: amartin@netforceevents.com
To: mpresser@gerenukofficedesign.com
Date: September 3
Subject: Chairs (Item #10405)

Dear Mr. Presser,

As a result of our company's expansion last spring, we moved into a larger facility and needed new furniture. At that time we ordered 22 office chairs from Gerenuk Office Design (Item #10405–Blue). Within two months, many of the chairs were broken and unusable. We were initially happy with the replacement chairs that you delivered free of charge, but some of those have now broken as well.

I am hereby requesting that you replace all 22 with chairs from your new Executive line (Item #10612) at no extra charge—assuming that they are better quality. These are comparable in price to the original model we purchased. If you are unable to do this, we will be forced to look elsewhere for our furnishing needs.

Alexandra Martin, Office Administrator
Netforce Events

Passage 2

http://www.hansons-office.com/ergonomic-task-chair

HANSON'S: YOUR ONE-STOP SHOP FOR OFFICE SUPPLIES

Home | Products | Customer Help | About Us

Ergonomic Task Chair
The Ergonomic Task Chair is our best-selling swivel model. It is specially designed to promote good posture and avoid discomfort, and therefore it is perfect for those long workdays at the office. Best of all, it is built to last and comes with a lifetime warranty. The model is available in four attractive colors.
$159 per unit

  • Black, Item Code 429BL
  • Blue, Item Code 469BB
  • Green, Item Code 490GN
  • Red, Item Code 459RD
Passage 3

HANSON'S: YOUR ONE-STOP SHOP FOR OFFICE SUPPLIES
INVOICE

Client: Netforce Events
Address: 342 Collard Boulevard, Hampton, ME
Date: September 10

Item Quantity Unit Price Total
Ergonomic Task Chair, Item 490GN 22 $159.00 $3,498.00
Subtotal $3,498.00
Discount for first-time customers –$159.00
Total $3,339.00

Please contact customerhelp@hansons-office.com if you have any questions.

Question
191. What is true about Netforce Events?
192. What is the purpose of the e-mail?
193. What is stated about the Ergonomic Task Chair?
194. What is implied about Gerenuk Office Design?
195. What color are the chairs Netforce Events ordered from Hanson's?

Select the best answer for each question.

Passage 1

KLOOF PHOTOGRAPHY EVENT

On 21 November, all Kloof employees are invited to a celebration to commemorate our first five years in business. Please attend our company picnic featuring a traditional braai as well as live music and competitive games. The company will provide meats fresh off the grill prepared in the traditional braai style. Beverages will also be provided. In exchange, we ask that attendees either plan to bring a side dish to share or volunteer to join the setup crew. To make the event run smoothly, we will need at least two people to help with setup.

Our gathering will convene from 1 to 8 P.M. on the patio of our headquarters building. If you plan to attend, please open the sign-up sheet saved on the company drive and indicate there how you will contribute. Employees are welcome to bring a guest, so long as they indicate their intention to do so. Any questions may be directed to our events coordinator, Noxolo Nwosu, at nnwosu@kloofphoto.sa.

Passage 2

Kloof Photography Sign-Up Sheet

Name Side dish Bringing a guest?
Mason Kivundu sweet corn No
Clara Singh potato salad Yes
Karl Williams garlic bread Yes
Said Diallo jollof rice Yes
Sekou Lombard Yes
Patricia Williamson drinks Yes
Passage 3

From: Dawyd Johnson
To: Noxolo Nwosu
Subject: Kloof summer event
Date: 3 November

Dear Ms. Nwosu,

Thank you for organizing the upcoming event. Several of my Kloof colleagues have been discussing the dishes they intend to bring. However, since I have just arrived in South Africa, the culture surrounding a braai picnic is quite new to me. Also, I am not much of a cook, but I do want to contribute to the success of the picnic. Please let me know what would be most helpful.

Sincerely,

Dawyd Johnson

Question
196. What is the reason for the event?
197. According to the notice, where will the event be held?
198. Based on the information in the chart, what mistake did Ms. Williamson make?
199. What will Ms. Nwosu most likely encourage Mr. Johnson to do?
200. What does the e-mail suggest about Mr. Johnson?

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