ETS TOEIC 2023 L&R Test 10 (Online Test)

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Select the one statement that best describes what you see in the picture.

ETS TOEIC 2023 L&R Test 10 – Image for question 1
Transcript

(A) The man is climbing a ladder.

(B) The man is wearing a backpack.

(C) The man is lounging in a shaded area.

(D) The man is picking up a rock.

Question
1. Question 1

Select the one statement that best describes what you see in the picture.

ETS TOEIC 2023 L&R Test 10 – Image for question 2
Transcript

(A) The man is cutting down a tree.

(B) The man is fixing a machine.

(C) The man is measuring a board.

(D) The man is raking some leaves.

Question
2. Question 2

Select the one statement that best describes what you see in the picture.

ETS TOEIC 2023 L&R Test 10 – Image for question 3
Transcript

(A) One of the women is writing on some paper.

(B) One of the women is closing a binder.

(C) They're looking at some photographs.

(D) They're seated across from one another.

Question
3. Question 3

Select the one statement that best describes what you see in the picture.

ETS TOEIC 2023 L&R Test 10 – Image for question 4
Transcript

(A) Workers are exiting from the back of a van.

(B) Some trees have fallen across a road.

(C) A man is watering some potted plants.

(D) Some people are seated outdoors.

Question
4. Question 4

Select the one statement that best describes what you see in the picture.

ETS TOEIC 2023 L&R Test 10 – Image for question 5
Transcript

(A) The woman is adjusting her watch strap.

(B) The woman is setting up a display of paintings.

(C) A brick wall is being measured.

(D) Some chairs are facing a television screen.

Question
5. Question 5

Select the one statement that best describes what you see in the picture.

ETS TOEIC 2023 L&R Test 10 – Image for question 6
Transcript

(A) Some vehicles are lined up at an intersection.

(B) Some vehicles are parked in front of a fence.

(C) Some large stones are blocking access to a park.

(D) Some branches are piled beside a truck.

Question
6. Question 6

Select the best response to the question.

Transcript

Which theater did you go to?

(A) No, it wasn't.

(B) The one on Oak Ridge Road.

(C) At six o'clock.

Question
7. Question 7

Select the best response to the question.

Transcript

What's the last day to complete the survey?

(A) The customer service number.

(B) We have a new supplier.

(C) Wednesday.

Question
8. Question 8

Select the best response to the question.

Transcript

When are you planning to move out of your apartment?

(A) Move it to the right, please.

(B) At the end of next month.

(C) Here's the floor plan.

Question
9. Question 9

Select the best response to the question.

Transcript

When does the show begin?

(A) Yes, I showed her already.

(B) In the third row.

(C) It starts in an hour.

Question
10. Question 10

Select the best response to the question.

Transcript

Who will be leading the new team?

(A) Thomas has been selected.

(B) The news release.

(C) A brand-new screen.

Question
11. Question 11

Select the best response to the question.

Transcript

Why was your flight delayed?

(A) Because there was bad weather.

(B) We can reschedule the electrician's visit.

(C) At the municipal airport.

Question
12. Question 12

Select the best response to the question.

Transcript

Where are you planning to open your next store?

(A) Next January.

(B) Yes, in the floor plans.

(C) Near the city center.

Question
13. Question 13

Select the best response to the question.

Transcript

Who designed the uniforms?

(A) You can sign in here.

(B) Yes, we wear them for work.

(C) A company in Chicago.

Question
14. Question 14

Select the best response to the question.

Transcript

I recommend the vegetarian dinner special.

(A) OK, I'll have that.

(B) Two bags of limes.

(C) Right by the elevator.

Question
15. Question 15

Select the best response to the question.

Transcript

How will we get this order filled in time?

(A) Would you like soup or salad?

(B) Maria goes there, too.

(C) We'll have to work extra hours.

Question
16. Question 16

Select the best response to the question.

Transcript

Do you have the gate code, or should I look it up?

(A) It was recently painted.

(B) I have the number.

(C) A two-year lease.

Question
17. Question 17

Select the best response to the question.

Transcript

Should we visit the warehouse this week or next week?

(A) I'll be at corporate headquarters next week.

(B) Wow, that's a lot of space!

(C) A visitor's pass.

Question
18. Question 18

Select the best response to the question.

Transcript

Don't you want to come to the employee luncheon?

(A) Yes, I'm looking forward to it.

(B) The largest conference room.

(C) A variety of sandwiches.

Question
19. Question 19

Select the best response to the question.

Transcript

Could you recommend a local hair salon?

(A) I'll need your receipt to process the refund.

(B) Yes, the weather's supposed to be nice all week.

(C) There's a good stylist on Fourteenth Street.

Question
20. Question 20

Select the best response to the question.

Transcript

I have some documents here for you to sign.

(A) It's at four tomorrow.

(B) I like the design too.

(C) All right, let me take a look.

Question
21. Question 21

Select the best response to the question.

Transcript

Are you planning to dine in, or would you like to take your food with you?

(A) Yes, it was delicious.

(B) Just a little late.

(C) I should probably get back to the office.

Question
22. Question 22

Select the best response to the question.

Transcript

Is this carpet the right size for the room?

(A) I'll turn it off when I'm finished.

(B) I measured it three times.

(C) The warehouse is on River Street.

Question
23. Question 23

Select the best response to the question.

Transcript

You're aware that it's been six months since we've done inventory, aren't you?

(A) Can you introduce me to Victoria?

(B) That bottle goes on the top shelf.

(C) Yes, we're doing it once a year now.

Question
24. Question 24

Select the best response to the question.

Transcript

I need to know who's attending the exposition.

(A) Try turning the valve to the left.

(B) Registrations aren't due until Friday.

(C) There are samples at booth 215.

Question
25. Question 25

Select the best response to the question.

Transcript

This computer is becoming quite slow.

(A) Please slow down.

(B) A computer company.

(C) Here, you can use mine.

Question
26. Question 26

Select the best response to the question.

Transcript

Do you know if these towels are 100 percent cotton?

(A) These T-shirts should be folded for display.

(B) Production increased by 80 percent.

(C) There should be a label stitched on the edge.

Question
27. Question 27

Select the best response to the question.

Transcript

Shouldn't you send these manuscripts to your editor?

(A) Four hundred pages.

(B) I already e-mailed them to her.

(C) I should've brought my umbrella.

Question
28. Question 28

Select the best response to the question.

Transcript

I don't think Mr. Chen is back from his business trip yet.

(A) Yes, the waiting room is upstairs.

(B) I thought check-out time was at noon.

(C) I saw him just yesterday at the supermarket.

Question
29. Question 29

Select the best response to the question.

Transcript

Where is Barbara's office?

(A) Some office supplies, please.

(B) Oh, the sales team moved downstairs.

(C) A recent city election.

Question
30. Question 30

Select the best response to the question.

Transcript

The stage entrance to the theater was moved to Fourteenth Street, wasn't it?

(A) Oh, I really like that director's work.

(B) Sure, I can hand out the programs.

(C) I know they did some renovations recently.

Question
31. Question 31

Select the best response to each question.

Transcript

W-Br Richard, we haven't received the shipment of roses yet.

M-Au Oh no! We need them for the floral arrangements that we're supposed to create for the Korkle Hotel.

W-Br I know. We'll have to come up with an alternative solution.

M-Au Right. I'll find another source for the flowers. Can you start the arrangements with what we have?

W-Br Yes, of course. But, I will need to leave early today to go to the doctor. Maria will cover the end of my shift.

Question
32. Who most likely are the speakers?
33. What does the man say he will do?
34. Why does the woman say she will need to leave early?

Select the best response to each question.

Transcript

M-Cn Hello. This is James Davis. I'm calling about my appointment with Dr. Kapoor.

W-Am Right. I have you down for a regular checkup at ten thirty.

M-Cn Well, it looks like I'm going to be about twenty minutes late. I'm stuck in some slow traffic on the Highland Bridge.

W-Am OK. I'll let the doctor know. And remember, we've moved to a larger office in the medical building. We're on the second floor now.

Question
35. Who most likely is the woman?
36. What problem does the man report?
37. What does the woman remind the man about?

Select the best response to each question.

Transcript

W-Br Riccardo, the actor we were interested in for our film's leading role just called. She received another offer, so she doesn't think she'll be taking the part.

M-Au Her audition was fantastic. I wouldn't want to replace her. What's the number of her agent? Maybe I can offer her more money for the role.

W-Br I can get that number for you. By the way, don't forget to look over the hotel options that have been selected for our filming dates. The assistant needs to finalize those arrangements today.

Question
38. What are the speakers mainly discussing?
39. How does the man intend to resolve a problem?
40. What does the woman ask the man to look at?

Select the best response to each question.

Transcript

M-Au Hello, I'm John Miller, the director of the city's Environmental Department. May I speak with Barbara Anderson from Horizons Landscape Architecture firm?

W-Br Speaking! How can I help you?

M-Au I'm pleased to inform you that your firm is being given the annual environmental sustainability award.

W-Br I'm so glad to hear that! In all our projects we're careful to use only native plants that don't require much watering.

M-Au And that's been effective in helping conserve water throughout the region.

Question
41. Who is the man?
42. Why does the man call the woman?
43. What strategy does the woman's company use?

Select the best response to each question.

Transcript

W-Br Pierre, I checked the weather report, and there's going to be continuous heavy rain throughout the week.

M-Cn Oh, no—that'll cause problems for the employee picnic. We rented a tent as light shelter from the afternoon sun, but now it sounds like everything's going to be drenched.

W-Br Well, we could move the event indoors.

M-Cn True. And that wouldn't affect any of our team-building games we planned for the staff.

W-Br Exactly. OK, so I guess booking the largest conference room is my next step.

Question
44. What is causing a change in the speakers' plans?
45. Which group is an event intended for?
46. What will the woman do next?

Select the best response to each question.

Transcript

W-Br So Felipe, it's been about three weeks since you injured your ankle playing basketball. How's it feeling?

M-Cn Hi, Dr. Smith. It feels great! My coach and I are wondering if I'll be able to play in the championship game in two weeks? What's your professional opinion? Do you think my ankle will be healed by then?

W-Br Hmm—Things look like they're healing, but you'll need to be evaluated again before game time. Could you come back some time next week?

Question
47. What field does the woman most likely work in?
48. What most likely is the man's job?
49. What does the woman say is necessary?

Select the best response to each question.

Transcript

M-Au Hello, my name's Alonso Fontana. I'd like to order a chocolate cake with strawberry sauce for an office party next Tuesday. My manager is turning 40 years old!

W-Br OK. Will you need candles too?

M-Au No, we already have those.

W-Br That'll be twenty dollars. For an extra five dollars, we can deliver the cake. Would you be interested in that?

M-Au Well, our budget is limited.

W-Br I understand. OK, we'll have it ready on Tuesday morning.

M-Au Oh, also, I have a colleague who is allergic to nuts. That won't be a problem, will it?

W-Br No—we don't make any desserts with nut products in them.

Question
50. What is being celebrated next Tuesday?
51. Why does the man say, "our budget is limited"?
52. What does the man ask the woman about?

Select the best response to each question.

Transcript

M-Au Noriko, we just received a call from the Croyden Company.

W-Am Great. We've been trying to get their business. Did they place an order?

M-Au Yes, a rush request. They want three thousand full-color brochures and booklets printed by Friday.

W-Am Four of our people are on vacation.

M-Au We really need to do this. What about increasing the rate we pay for overtime, just for this job? That would motivate staff to work some extra hours.

Question
53. Where do the speakers most likely work?
54. Why does the woman say, "Four of our people are on vacation"?
55. What does the man suggest offering to motivate employees?

Select the best response to each question.

Transcript

M-Au So, we started this initiative with the aim of increasing energy efficiency in the office. Jerome, you're leading the project. How's it going?

M-Cn We're making progress. More efficient lighting has been installed throughout the building. And we've significantly reduced paper usage, so we're running the printers less often.

W-Br Yes, everyone seems motivated by the monthly challenge, especially after the accounting department won gift certificates last month.

M-Au It's great that employees are responding positively to the contest.

M-Cn Now that we've tackled some easier changes, for the next phase I think we should consider overhauling the building's heating system.

W-Br Good idea. I'm going to hire a contractor to help with that. I'll get some bids from different companies.

Question
56. What is the main topic of the conversation?
57. According to the woman, what are employees responding positively to?
58. What does the woman plan to do?

Select the best response to each question.

Transcript

M-Cn Thanks to both of you for coming out this morning. I've purchased the land on the other side of the river to expand my vegetable crops, and I'd like to build a bridge to drive my tractor across the water.

W-Am That's definitely the type of building project we do. We'll start today by measuring the span of the river and the height and slope of the riverbank. Right, Adriana?

W-Br Right. Now, do you have a specific location in mind? If not, we can make that decision ourselves. That area by the oak tree looks nice and flat. Let's walk over there.

Question
59. Where is the conversation most likely taking place?
60. What are the women going to do today?
61. What does Adriana point out about some land?

Select the best response to each question.

ETS TOEIC 2023 L&R Test 10 – Image for questions 62–64
Transcript

M-Cn Hi. I wanted to check the status of my flight—I'm supposed to be in Chicago to deliver a lecture tonight.

W-Br Could I please see your boarding pass?

M-Cn Sure, it's right here.

W-Br Thank you. Unfortunately your flight is delayed by an hour due to a late connecting flight.

M-Cn OK, that's fine. I was just worried it might be canceled.

W-Br To make up for the delay, the airline's offering all passengers on the flight a free meal voucher for any restaurant in the food court.

M-Cn Oh, that's a nice surprise!

Question
62. Why is the man traveling?
63. Look at the graphic. Which flight did the man book?
64. Why is the man surprised?

Select the best response to each question.

ETS TOEIC 2023 L&R Test 10 – Image for questions 65–67
Transcript

W-Br Mark, as you know, sales of our pet food aren't as good as we'd hoped. I want to change our advertising strategy. Do you have a breakdown of advertising costs for different types of media?

M-Au Sure. This graph shows how many dollars we'll have to spend to reach 1,000 people.

W-Br Social media seems like the obvious choice, but that's how we've been advertising. We can cheaply advertise to a lot of people that way, but they aren't buying.

M-Au Exactly. I think we're better off spending sixteen dollars per thousand people. It's pricier, but research shows that those people are more likely to buy the product.

W-Br OK. Please ask Paul to start drafting a new ad.

Question
65. Why does the woman want to change an advertising strategy?
66. Look at the graphic. What type of media do the speakers decide to use for advertising?
67. What will the man most likely do?

Select the best response to each question.

ETS TOEIC 2023 L&R Test 10 – Image for questions 68–70
Transcript

W-Am It's great how much tourism has increased in our city this year. So many visitors to the area are coming in to ask us about things to do here!

M-Au Absolutely. Ever since that cooking show premiered on television last year, tourists are asking us where to find local restaurants featured on the show. The food map we're making of the downtown area will be really popular.

W-Am Yes, and it's almost ready to go to the printer. But—I noticed an error. The place at the corner of Second and Fielding Streets has moved to a bigger location north of the city.

M-Au Oh, too bad. OK, I'll take it off.

Question
68. Where do the speakers most likely work?
69. According to the man, what happened last year?
70. Look at the graphic. Which business will be removed from the map?

Select the best response to each question.

Transcript

W-Am Welcome, everyone, to Watanabe Nature Park. I'm happy you all joined us for our morning hiking tour. I recommend stopping at the top of the mountain for bird-watching. We may even be able to see some hawks or eagles flying overhead. You can return to the Visitor Center at your own pace, but please be back by twelve noon so we can all have lunch together at the picnic tables.

Question
71. Where does the tour take place?
72. What activity does the speaker recommend?
73. Why should the listeners meet the speaker at noon?

Select the best response to each question.

Transcript

M-Cn Hi, Ms. Wang. It's Richard, your real estate agent. I'm supposed to take pictures of your house today for your online listing, but I can't get in. I know we usually keep the key in a special place by the front door, but we did have a cleaning crew come yesterday. I have the number of the company, so I'll call them after this. While I wait to gain access to the house, I'll start taking photos of the exterior. I'll send them to you. Please decide which ones you want to use for your listing.

Question
74. Who is the speaker?
75. Why does the speaker say, "we did have a cleaning crew come yesterday"?
76. What does the speaker tell the listener to do?

Select the best response to each question.

Transcript

W-Am OK, everyone. As you know, the music festival is starting in two hours, and we still have a lot to do before then. The food vendors should be arriving soon. I'll have Maria direct them to their proper locations. I'm going to help the musicians with their equipment and sound tests. In case of rain, remember, our plan is to hold the event indoors, in the building over there. But, really, we haven't had a day this nice in a while.

Question
77. What are the listeners preparing for?
78. What will Maria be responsible for?
79. What does the speaker mean when she says, "we haven't had a day this nice in a while"?

Select the best response to each question.

Transcript

M-Au On behalf of Travers International, I'd like to thank the news reporters who've joined me this afternoon, as I announce our latest global initiative. Travers is conscious of the impact our ships and tankers have on the environment. As a leader in the ocean shipping industry, we're promising to reduce our waste emissions by twenty percent in the next five years. This will significantly decrease the amount of carbon released into the oceans. I'm very proud of this initiative. I believe it will impact the environment in a positive way.

Question
80. Where does the speech most likely take place?
81. What industry does the speaker work in?
82. What does the speaker say he is proud of?

Select the best response to each question.

Transcript

W-Am Good afternoon. I'm calling from Blue Tern Press to ask if you'd be willing to write an introduction for a new edition of the eighteenth-century novel Hillsbrook Hall. As you know, another version of the manuscript—handwritten and edited by the author—was recently discovered. We'd like to print a new edition of Hillsbrook Hall based on the newly discovered manuscript. As an expert in eighteenth-century literature, we'd like you to write the introduction. If you're interested, call me back as soon as possible to talk about a contract for this project.

Question
83. What industry does the speaker most likely work in?
84. What does the speaker say recently happened?
85. Why does the speaker want the listener to call her back?

Select the best response to each question.

Transcript

M-Au Good afternoon, everyone. I've recently announced I'm stepping down as board secretary for Winfield Paper Company, and as you know, Ji-Min Choi will be taking over my role. To make the transition easier, I'm making a list of what the secretary role entails. This will also allow me to document the changes that we've wanted to make to this role. For example, remember in October the board discussed storing meeting minutes in a secure, online location? I'm including that information. After I leave, I'll be available to assist Ji-Min with any questions that may come up.

Question
86. What is the speaker currently working on?
87. What did the board talk about in October?
88. What will the speaker be available to do?

Select the best response to each question.

Transcript

M-Cn Hello! If you're watching this online video, then you've recently purchased Karoo, a state-of-the-art software program that manages different collections of data. Karoo increases the efficiency of how companies share information—both internally with staff and externally with clients. In this video, I'll walk you through the steps to setting up the program. Before getting started, I suggest reopening this video on a device other than the one where you're installing the program. That way, you can use the chat function on this Web site to contact a live agent if you need to.

Question
89. What did the listener buy?
90. According to the speaker, how will the product improve a business?
91. What does the speaker recommend?

Select the best response to each question.

Transcript

M-Au I think going into the new year, we should focus more of our budget on late-night programming. Local news ends at eleven o'clock, and we could follow that with a 90-minute talk show. Viewers these days are staying up much later in search of something funny to watch. We just need a great host, and advertisers will be fighting for this time slot. It's usually a real challenge to find new talent, but a comedy club just opened up in the arts district. Now, changing topics, I'd like to share some good news. A few of you have been chosen to receive the director's award for outstanding leadership. Please stand when I call your names.

Question
92. Where does the speaker most likely work?
93. Why does the speaker say, "a comedy club just opened up in the arts district"?
94. What will the speaker do next?

Select the best response to each question.

ETS TOEIC 2023 L&R Test 10 – Image for questions 95–97
Transcript

W-Am Do you like trying new things? Then Samantha's new snack delivery service is for you. Each month, our team assembles a variety of snacks from different parts of the world and delivers them to your door. Best of all, starting in January, we're packaging our snacks in cooled containers. This refrigerated shipping allows us to offer a bigger selection of foods. Just go to the Web site and choose how many months you'd like to sign up for. Right now, we're offering a special promotion. To qualify, just subscribe for at least three months, and you'll receive an extra box for free!

Question
95. What is being advertised for monthly delivery?
96. What does the speaker say will be available in January?
97. Look at the graphic. What is the smallest subscription amount needed to receive an extra box?

Select the best response to each question.

ETS TOEIC 2023 L&R Test 10 – Image for questions 98–100
Transcript

M-Au Thanks for joining this online workshop on making candles. Today, we'll focus on scented candles. As always, please write questions in the chat box, and we'll answer them as we go. Good news—we've just enabled automatic captioning, so if you'd like to use this new feature, please click the "Captions" button on the screen. Finally, if you'd like to see more content like this, please consider subscribing to our Web site for five dollars a month. We release exclusive video content each week for our subscribers. Let's get started with the first step—choosing a color.

Question
98. What is the topic of the workshop?
99. Look at the graphic. Which button represents a new feature of the software program?
100. What does the speaker say is a benefit of subscribing?

Select the best answer to complete the sentence.

Question
101. Aberdeen Bank offers a range of financial services _____ the needs of its customers.

Select the best answer to complete the sentence.

Question
102. _____ staff are asked to provide a backup cell phone number and e-mail address.

Select the best answer to complete the sentence.

Question
103. Today, Mr. Rahn will present _____ ideas to improve the company's accounting software.

Select the best answer to complete the sentence.

Question
104. The firm's one-hour lunch policy is _____ enforced, so do not return late.

Select the best answer to complete the sentence.

Question
105. Ms. Martinova's promotion to chief financial officer is contingent _____ approval by our board of executives.

Select the best answer to complete the sentence.

Question
106. The peninsula's southernmost portion is rarely visited because it is not _____ accessible to travelers.

Select the best answer to complete the sentence.

Question
107. The Vaknis Group _____ all clients a flat consultation fee, to be paid in advance.

Select the best answer to complete the sentence.

Question
108. On August 19, employees will not be able to access their e-mail account _____ time sheet.

Select the best answer to complete the sentence.

Question
109. Walk-in clients are _____ a reliable source of business for the Auburn Hair Salon.

Select the best answer to complete the sentence.

Question
110. By the end of the year, all packaging used for Schaefer's food products will be _____ recyclable.

Select the best answer to complete the sentence.

Question
111. Highbrook Hotel staff are trained to provide each guest with an exceptional _____.

Select the best answer to complete the sentence.

Question
112. In _____ for their help, volunteers at the library's book sale were given personalized tea mugs.

Select the best answer to complete the sentence.

Question
113. Because employees must learn to use the new software, several training sessions will take place _____ the next two weeks.

Select the best answer to complete the sentence.

Question
114. Flight attendants asked passengers to take their seats _____ upon boarding the plane.

Select the best answer to complete the sentence.

Question
115. Last July, Rojas Rieper LLC _____ a grand opening celebration.

Select the best answer to complete the sentence.

Question
116. Mr. Kim was one _____ three people who received the firm's Competitive Edge award.

Select the best answer to complete the sentence.

Question
117. Interviews begin today for the production manager _____ at Zhu Pharmaceuticals.

Select the best answer to complete the sentence.

Question
118. Tours of the historic courthouse are offered twice a week _____ the summer.

Select the best answer to complete the sentence.

Question
119. _____ the next few months, Abundi Ltd. will open its fourth pharmaceutical laboratory in New Zealand.

Select the best answer to complete the sentence.

Question
120. The _____ at Yohanan Company organizes the delivery of supplies to all conference locations.

Select the best answer to complete the sentence.

Question
121. The owners of Rowecroft Porcelain _____ to begin production of casual dinnerware sets next month.

Select the best answer to complete the sentence.

Question
122. Mykos Auto Makers agreed to grant long-term factory employees _____ vacation time.

Select the best answer to complete the sentence.

Question
123. The customer _____ believed that the coat he had purchased was waterproof.

Select the best answer to complete the sentence.

Question
124. All cars built by Roadway Motors come _____ with an alarm reminding drivers to buckle their seat belts.

Select the best answer to complete the sentence.

Question
125. The components of the CT640 dishwasher are largely the same as _____ of earlier models.

Select the best answer to complete the sentence.

Question
126. The Nakato Group has won several industry awards for its innovative marketing _____.

Select the best answer to complete the sentence.

Question
127. Krit Pinthong's new mystery novel is the most widely _____ book of the year.

Select the best answer to complete the sentence.

Question
128. The leadership team was quite relieved _____ the Tovyar building project was completed under budget.

Select the best answer to complete the sentence.

Question
129. _____ two floors of offices, the building offers several retail spaces.

Select the best answer to complete the sentence.

Question
130. _____ regarding construction noise and traffic delays should be directed to Mr. Jasdi, the project manager.

Select the best answer to complete the text.

JOIN THE RGBS AUTOMOTIVE TEAM

RGBS Automotive is ---[131]--- hiring full-time and part-time workers. Apply today! ---[132]--- could become part of our manufacturing team! We make high-tech products ---[133]--- found in cars and trucks of all kinds.

RGBS Automotive pays well, and we provide ongoing training plus opportunities for promotion. ---[134]---. Go to www.rgbsautomotive.com for more details and to fill out an application.

Question
131. Question 131
132. Question 132
133. Question 133
134. Question 134

Select the best answer to complete the text.

MEMO

To: Marketing Team
From: Alyssa Jacobs, Project Manager
Date: 27 September
Subject: Meeting wrap-up

Thank you again to all of you for your fine work on the upcoming marketing campaign for the Turbo Omega 2 smartphone. As ---[135]--- during yesterday's meeting, our goal is to launch the television, radio, and social media advertisements on 1 November. The phone itself will be in stores by 1 December. ---[136]---.

---[137]---, Gary Carollo will draft the press release and post it on our shared drive, where all of you will be able to read it. Please e-mail any ---[138]--- for changes to Gary within one week. He will present his final draft at our next regular meeting. We will also tie up any loose ends at that time.

Question
135. Question 135
136. Question 136
137. Question 137
138. Question 138

Select the best answer to complete the text.

Handmade Silk Blouse by Coreopsis Textiles, Size Medium, £45

Coreopsis Textiles' silk blouses are created from vintage fabrics and other recycled components that we sew together in a patchwork fashion. Because all ---[139]--- garments are handcrafted, each is one of a kind. ---[140]---. Unique variations within each piece are part of the charm of Coreopsis Textiles' products. The blouse you receive will be similar in style but not identical to the one pictured.

Please note that this garment is ---[141]---. It is recommended that you either hand-wash it or wash it in cold water on the gentle cycle in a mesh bag. While the item has been prewashed, dryer heat may cause it to shrink. ---[142]---, it is important that it be hung to air dry.

Question
139. Question 139
140. Question 140
141. Question 141
142. Question 142

Select the best answer to complete the text.

To: Shu Jiang <sjiang@rowanatech.ca>
From: Maxwell Baschet <mbaschet@mapleroadstorage.ca>
Date: 4 April
Subject: Your contract
Attachment: Jiang contract

Dear Ms. Jiang,

We are pleased you ---[143]--- Maple Road Storage for your storage needs. I have attached a copy of your signed contract. ---[144]---.

Do you know about our referral program? You will receive one free month of storage if someone you recommend signs a contract with us. The new tenant will receive a free month ---[145]---. You can find more information about this program and all our special ---[146]--- on our Web site at www.mapleroadstorage.ca.

Sincerely,

Maxwell Baschet, Site Manager

Question
143. Question 143
144. Question 144
145. Question 145
146. Question 146

Select the best answer for each question.

Cardinal Street Project—Update

Because of unusually wet and cold weather conditions, the road closure on Cardinal Street between Lee Drive and Petunia Lane will be extended until late spring. Construction will continue; however, final paving on Cardinal Street cannot occur until the weather conditions improve. Workers will begin the pavement work once construction of the bridge on Cardinal Street has been completed. If you have questions or comments, please contact Vy Nguyen in the city planning office at 615-555-0184.

Question
147. What is a purpose of the notice?
148. What is indicated about the Cardinal Street project?

Select the best answer for each question.

George's Orchard Farm
2232 Alpine Lane

Pick your own! Select from five varieties of juicy peaches in our orchard!
Buckets provided at no cost.

Stop by our market to purchase jams, pies, and sauces made from farm-fresh fruit.
We sell lunches to enjoy in our picnic area.

Follow the signs ahead for designated parking areas.

Wednesday to Friday, 12 noon to 5:00 P.M.
Saturday and Sunday, 10:00 A.M. to 6:00 P.M.

Question
149. What does George's Orchard Farm offer visitors?
150. What is indicated about the market?

Select the best answer for each question.

To: Thandiwe Ngxongo <tngxongo@fancyandformal.co.uk>
From: Customer Service <service@homethings.co.uk>
Date: 26 October
Subject: Performa lint roller (Model PL293)

Dear Ms. Ngxongo,

I am sorry to inform you that the Performa lint roller you selected is on back order because of a shortage of its ultra-strong adhesive. We expect a new shipment within three to four weeks. However, if you prefer not to wait, Home Things will be glad to ship the Extreme2 lint roller to you at no extra charge. The Extreme2 model includes a perforated sticky tape for ease of use and comes with two refills. Like the Performa model, it has a strong adhesive that effectively removes hair, fuzz, lint, and dust from most fabrics.

You can request this similar product to be shipped to you in place of the one you ordered, as long as you make the change to your order before the original item ships. Thank you for your understanding.

Sincerely,

Glen McCraine
Customer Service Specialist
Home Things

Question
151. Why did Mr. McCraine write the e-mail?
152. What is indicated about the Extreme2 lint roller?

Select the best answer for each question.

Sen Chai (6:51 P.M.):
We're on a dinner break from the negotiation meeting. Mr. Geraci did not accept our offer.

Mateo Michelacci (6:52 P.M.):
That's frustrating. Do you think if we offered another €10,000 he would sell? You and I have agreed that this is the right facility: it's in a convenient location for customers, the access from the highway is perfect for incoming and outgoing deliveries, and potential tenants have already expressed interest.

Sen Chai (6:53 P.M.):
I can't see that happening. But I'll try again. How high can I go?

Mateo Michelacci (6:54 P.M.):
The bank approved us for another €20,000. Offer Mr. Geraci €10,000 more, plus we will fix any building code violations at our expense. Go up to the full €20,000 only if necessary.

Sen Chai (6:55 P.M.):
I'll do my best.

Question
153. What is suggested about Mr. Geraci?
154. At 6:53 P.M., what does Ms. Chai most likely mean when she writes, "I can't see that happening"?

Select the best answer for each question.

Blossom Sales Systems

Blossom Sales Systems (BSS) makes running your business a breeze with its sleek, intuitive point-of-sale devices. As a small business owner, you have many responsibilities and a reputation to build. BSS has all the tools needed to make transactions safe, seamless, and hassle-free.

Enjoy the convenience of a system that has you covered wherever you conduct your business. Whether you sell in a store, over the phone, or online, BSS simplifies the transaction process while backing you with 24-7 technical expertise. Our innovative devices enable you to accept a variety of payment types—from magnetic-stripe and chip readers for credit cards to digital scanners for checks to popular mobile app payment services—ensuring that no potential sales are missed.

Sign up for BSS today and enjoy a free ten-day trial. Registration takes just fifteen minutes to complete. Once approved, save $50 on the purchase of any BSS device that connects to your phone or tablet. Call 931-555-0148 to schedule a demonstration and see how BSS can make your sales bloom!

Question
155. The word "backing" in paragraph 2, line 3, is closest in meaning to
156. What payment method is NOT mentioned in the advertisement?
157. What is BSS offering as a sales promotion?

Select the best answer for each question.

*E-mail*

To: cbrandt@prebleevents.com
From: chsiao@yanvillefestival.com
Date: May 15
Subject: Festival support

Dear Mr. Brandt,

Thank you for contacting us regarding the Yanville Festival. — [1] —. We have already contracted with Breemer's Staging to provide lighting equipment for our main stages.

— [2] —. Do you provide catering services? — [3] —. We do not have anyone yet to manage the food for our actors and stage crews. Would you be interested in this work? Please let me know. — [4] —.

Best regards,

Cecily Hsiao
Vice-Chair, Yanville Festival

Question
158. What is one reason that Ms. Hsiao wrote the e-mail?
159. What most likely is the focus of the Yanville Festival?
160. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "However, we have heard good reports about your company, Preble Events, from our partners."

Select the best answer for each question.

Kramer's Emporium
2323 Raleigh Street • Houston, TX 77021

After 25 years in business, our store is closing. Everything must go!

From refrigerators to washing machines, we have hundreds of brand-new appliances for your home or office. Most items have been marked down by 30 percent. Delivery is available within 60 miles of our store for a flat fee of $50.00. We are open daily from 9:00 A.M. to 7:00 P.M.

Don't wait! Merchandise is selling fast!

Question
161. What most likely can be purchased at Kramer's Emporium?
162. Why is Kramer's Emporium selling merchandise at a discount?
163. What is mentioned about delivery?

Select the best answer for each question.

To: Bruce Holt
From: Shamonica Walker
Date: April 9
Subject: Immediate and confidential

Dear Bruce,

Beginning with the new fiscal year, a change in retirement benefits will be applied for all full-time employees here at Blanen Industries. They will no longer be given their matching retirement funds in the form of cash. Instead, their retirement funds will be provided in the form of company stock to be deposited in their retirement portfolios.

Our current retirement management firm, Proxave Futures, has been informed of this change in retirement benefits. The firm will manage the transition and will continue to provide customer support to Blanen Industries employees. Questions should be directed to Pierre Dehaene at Proxave Futures rather than our human resources department.

Please work with Yua Suzuki, head of human resources, to provide her with the information she should include in her all-staff communication about this important change in employee benefits. Our president notified me that he would like to receive all reports related to this transition. Also, please continue to send me daily financial reports.

Best,

Shamonica Walker, CFO
Blanen Industries

Question
164. What is a purpose of the e-mail?
165. The word "applied" in paragraph 1, line 1, is closest in meaning to
166. What is suggested about Proxave Futures?
167. Who is responsible for notifying all employees about the policy change?

Select the best answer for each question.

Monica Zia (8:27 A.M.) Hi, Yuji and Sung-ho. I wonder if one of you could help me later today. Dejani Jones was going to help, but she's going to be out of the office today.

Yuji Saito (8:28 A.M.) That's too bad. Did she say why?

Monica Zia (8:28 A.M.) She said she had a slight cold but that she should be able to work from home on the data analyses for her clients.

Sung-ho Suh (8:29 A.M.) So, she won't be coming in at all today?

Monica Zia (8:31 A.M.) No. And Dejani and I were going to go to Willi's Market to buy food and beverages for tomorrow's office picnic. You remember, right? Saturday at noon at City Park. Anyhow, Dejani has a car and was going to drive us to the store and use her credit card to purchase the supplies. I know that both of you drive to work, so I thought one of you could help.

Sung-ho Suh (8:32 A.M.) When were you thinking of going?

Yuji Saito (8:32 A.M.) Sure. I can help, and we can use my credit card.

Monica Zia (8:33 A.M.) Around two.

Yuji Saito (8:34 A.M.) No problem. Just stop by my cubicle, and we can take my car to go to the store.

Sung-ho Suh (8:35 A.M.) That's great, Yuji. I have several meetings this afternoon, so I wouldn't be able to get away.

Monica Zia (8:35 A.M.) Thanks, Yuji. I'll see you this afternoon.

Question
168. Why is Ms. Jones going to be out of the office today?
169. What had Ms. Jones previously agreed to do?
170. Who most likely will purchase food and beverages for the picnic?
171. At 8:33 A.M., what does Ms. Zia mean when she writes, "Around two"?

Select the best answer for each question.

To: Dorota Kucharski <dkucharski@internationaltechnologicalsociety.org>
From: Luciano Moretti <lmoretti@internationaltechnologicalsociety.org>
Date: 8 August
Subject: Research results

Ms. Kucharski,

The following is a summary of what I have learned in my research about where to hold our next annual technology conference in June of next year.

In Rome, the best option I have found is Hotel al Ponte. The total cost for conference events there would be €31,500. — [1] —. Individual hotel rooms would cost €80 per night for participants. In the event that attendance is high, we could also house participants in the nearby Hotel Milvio at €120 per night. — [2] —.

I also looked into hotels in Genoa and Florence, but I could not find any that would be much cheaper in overall conference costs. — [3] —. More importantly, I am concerned that the greater cost of flights to those smaller cities could discourage some attendees. Rome, on the other hand, has affordable direct flights from most European cities. — [4] —. It will also be more affordable for our colleagues coming from Buenos Aires.

If you would like to pursue the Hotel al Ponte option, I will provide a detailed write-up of the anticipated costs and of the amenities offered by the hotel.

Best,

Luciano Moretti
Secretary, International Technological Society

Question
172. What is the main purpose of the e-mail?
173. What is indicated about the conference?
174. What is true about Hotel Milvio?
175. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "The savings to host the conference in one of those cities would be €500 at most."

Select the best answer for each question.

Passage 1

https://www.centraluniversity.edu/nutrition/newsletter

Home | Customer Service | Subscribe | Account | Log In

Central University Health Newsletter—Your Guide to Nutrition and Well-Being

Tips on healthful eating are available almost everywhere—from TV shows to online cooking forums. It's often difficult to know whether the advice you encounter is based on scientific evidence. That's why the Central University Health Newsletter is indispensable. Each month, it delivers informative, easy-to-understand articles that summarize findings by researchers at the Central University School of Nutrition. For example, last April's issue evaluated nutritional supplements that are sold in supermarkets. The back page features our Ask an Expert column, in which the director of the School of Nutrition answers readers' questions.

A one-year subscription is $20 and includes online access to all previous issues. We also offer a 10 percent discount on your first subscription renewal. What's more, subscribers receive our free weekly "Healthy Living" e-mail update, which includes special reports plus links to videos and podcasts.

To get started, simply go to our Subscribe page and follow the instructions.

Passage 2

https://www.centraluniversity.edu/nutrition/newsletter/reviews

Publication: Central University Health Newsletter
★★★★★
Reviewed by: Ari Kipp
Date posted: August 4

This is my second year subscribing to the Central University Health Newsletter, which I read cover to cover. I'm particularly impressed with the Ask an Expert column, and I always learn something new. This month, for instance, Dr. Stella Booth gives a surprising answer to the question of which pasta is most nutritious. I didn't know that bean-based pasta even existed, much less how much fiber it contains. I tried it and will never go back to regular pasta. My sole complaint is that the newsletter is only twelve pages long!

Question
176. What is the purpose of the Web page?
177. In the Web page, the word "delivers" in paragraph 1, line 4, is closest in meaning to
178. What is true about Mr. Kipp?
179. What is indicated about the Central University School of Nutrition?
180. According to the online review, what is a weakness of the newsletter?

Select the best answer for each question.

Passage 1

Brit-Revision Editing Services Invoice

Freelance Editor: Lisa Yamashita
Invoice Date: 30 September
Address: 178 Upsala Road
LONDON
E16 1DJ
Contact: (020) 7946 0612
lisa.yamashita@bluesun.co.uk
Stashcash ID: Lisa.Yamashita8

Client Name | Project Description | Date Completed | Time
Eddie Kent | University thesis editing | 5 September | 2 hours
Ben Gallagher | Grant proposal editing | 9 September | 10 hours
Lydia Quinn of Hyden Interiors | Marketing copy editing | 17 September | 8.5 hours
Winona Rogers | Journal article editing | 22 September | 2 hours
Tony Withers | CV and cover letter editing | 28 September | 2.5 hours

Passage 2

To: Lisa Yamashita <lisa.yamashita@bluesun.co.uk>
From: Claudio Aguilar <caguilar@britrevision.co.uk>
Date: 1 October
Subject: Your recent invoice

Dear Lisa,

Thank you for sending your invoice for services rendered in the month of September. I want to commend you on your superb start as one of our independent freelance editors. Our clients had nothing but positive things to say about your work. As you know, we do not dictate how you structure your workday; instead, Brit-Revision (BRV) guidelines require simply that deadlines be met and that work quality be maintained. You have done both admirably.

Also, we will pay you for an additional 30 minutes of work that you did for Mr. Kent. He reported that you did consulting work for him over the phone on a short oral presentation that he created. As for the work that you did for our long-standing corporate client Lydia Quinn, you will see on your receipt that we have paid you at a higher hourly rate.

I have initiated the transfer of £750 into your Stashcash account. The funds should appear in your account by tomorrow morning.

Sincerely,

Claudio Aguilar
Accounts Payable, Brit-Revision Editing Services

Question
181. What client of BRV's is most likely seeking new employment?
182. What does the e-mail indicate about Ms. Yamashita?
183. According to the e-mail, what did Ms. Yamashita NOT include on the invoice?
184. For what project will Ms. Yamashita earn the most per hour?
185. When can Ms. Yamashita expect a payment to arrive?

Select the best answer for each question.

Passage 1

To: New Employees
From: Hemi Amos <hamos@motmanmotors.com>
Date: June 8
Subject: Welcome to Motman Motors
Attachment: Information

Dear New Employees,

Welcome! We are thrilled that all of you are joining Motman Motors.

New-employee orientation for all is on June 10 from 9:00 A.M. to 12:00 noon. Please report to the proper room in the Pimler Building on our campus as indicated below. I will come around to each room to meet the new employees briefly.

• Marketing and Customer Service: both groups report to room 320.

• Engineering: report to room 215.

• Technology Services: report to room 158.

I can confirm that the employee paperwork has been finalized for most of you, so at this point we just need to ensure that your Motman Motors portal account is set up using the employee identification number recently sent to you and that your bank account information is entered there. Please follow the attached instructions to complete this final step. It should not take any more than fifteen minutes, and I ask that you do this by June 17. Don't hesitate to reach out if you have any questions.

Welcome aboard!

Hemi Amos
Human Resources, Motman Motors

Passage 2

Please follow these steps to create and activate your new Motman Motors portal account. Go to https://motmanmotors.com/portal/activation to begin.

1. Go to the "New User Registration" page and enter your employee ID number.
2. Your name and address will appear. Confirm that this information is correct.
3. A new screen titled "Bank Account" will appear. Fill in your bank account information.
4. Finally, you will be asked to select two security questions and provide the answers.

Once you have created your account, your account will become active, the payroll department will be alerted, and your payment schedule will be set. Please e-mail Mr. Hemi Amos at hamos@motmanmotors.com if you have any difficulties or questions.

Passage 3

To: Hemi Amos <hamos@motmanmotors.com>
From: Karuna Dimaano <kdimaano@motmanmotors.com>
Date: June 9
Subject: Trouble with Motman Motors portal

Dear Mr. Amos,

Thank you for the kind welcome e-mail yesterday.

I am trying to set up my Motman Motors portal account, but I seem to be having trouble with my employee ID number. Each time I put the information into the system, I get an error message. I might not have the right number. Can you please advise me on how to address this?

I also have another question. Will the orientation include any information for newcomers to San Antonio? I am excited to start exploring everything here that this great city offers.

I look forward to meeting you tomorrow in room 215 in the Pimler Building.

Thank you,

Karuna Dimaano

Question
186. According to the first e-mail, what was previously sent to new employees?
187. According to the first e-mail, what is the deadline to complete an online task?
188. What step is Ms. Dimaano having trouble with?
189. What department will Ms. Dimaano join?
190. In the second e-mail, what is suggested about Ms. Dimaano?

Select the best answer for each question.

Passage 1

To: Felix Herman <felixh@videogenieproductions.com>
From: Sapna Mathai <smathai@thehospitalequipmentco.com>
Date: September 17
Subject: Notes on rough cut of video
Attachment: Information

Dear Mr. Herman,

Thank you for sending the rough version of the informational video for our new Fluorolook Imager. I think that the video looks great so far. It clearly demonstrates why the Fluorolook is the best medical imaging device available. I have just a few notes before you proceed to create the final version.

• At 20 seconds: Could you insert a short timeline of the history of The Hospital Equipment Company? I have attached the relevant information to this e-mail.
• At 1 minute: I had a hard time seeing the details of the control panel in this scene. Could you please replace it with a close-up shot?
• At 2 minutes: The sequence in which the medical technician positions the patient and adjusts the machine moves too quickly. Can this be slowed down?

I look forward to seeing the final version on September 23. As always, thank you and your colleagues at Video Genie Productions for the excellent work.

Sincerely,

Ms. Sapna Mathai, Project Manager
The Hospital Equipment Company

Passage 2

The Hospital Equipment Company

Invoice 9984
Billing date: October 25
Installation date: October 26

Bill to:
All-City Hospital
3 Shoreline Road
Clear Lake, Minnesota 55319

Quantity | Item Number | Description | Unit Price | Total
2 | 62630 | Fluorolook Imager | $242,300 | $484,600
Delivery and Installation | $2,350
Total | $486,950

Passage 3

MEMO

To: All The Hospital Equipment Company Employees
From: Marcia Oliver, Vice President of Sales
Date: October 27
Re: Good work!

Congratulations on the successful launch of the Fluorolook Imager! The Hospital Equipment Company has made its first sale—to a hospital in Clear Lake. And MDP Delivery has informed us that the two devices have been delivered.

I would especially like to commend Ms. Mathai. She was instrumental in getting us to this point. The administrator of the hospital that made the purchase, Mr. Fabrice Lamontagne, credited his decision to the informational video. He remarked that the video effectively demonstrated why the Fluorolook Imager was the right device for his medical institution.

Question
191. What is attached to the e-mail?
192. Why does Ms. Mathai want to replace the scene at 1 minute?
193. What does the invoice indicate about the Fluorolook Imagers?
194. Whom does Ms. Oliver specifically praise?
195. Where does Mr. Lamontagne most likely work?

Select the best answer for each question.

Passage 1

Packing Slip

From: Reina Olive Oil Company
Calle Tablas 820
18002 Granada, Spain

To: Best Products Supermarket
241 Yeonhae-ro, Jung-gu
Incheon 22382, Republic of Korea

Order Date: 28 November
Order Number: SK6224

Item Number | Description | Quantity
EVO160 | 750-millilitre extra-virgin olive oil standard size glass cruet with handle | 15 cases
EVO161 | 1-litre extra-virgin olive oil family size glass bottle | 20 cases
EVO162 | 1.5-litre extra-virgin olive oil chef size glass bottle | 10 cases
EVO163 | 3-litre extra-virgin olive oil bulk size Reina logo tin | 5 cases
EVO001 | 50-millilitre extra-virgin olive oil December sample size | 2 cases

Celebrate the season with us! Place your next order by 31 January to receive 10 percent off.

Passage 2

*E-mail*

To: Pablo Nadal <pnadal@reinaoliveoilcompany.es>
From: Min Hae Seong <seongmh@bestproductssupermarket.co.kr>
Date: 12 December
Subject: Order number SK6224

Dear Mr. Nadal:

We appreciate your fulfilling our recent order of extra-virgin olive oil so quickly. Unfortunately, there is a small issue with the shipment, and we need your assistance. While nothing was damaged or missing, the 3-litre bulk size containers were delivered in error.

We would like to arrange to send these products back. Please inform us how to proceed.

Thank you,

Min Hae Seong
Receiving and Distribution, Best Products Supermarket

Passage 3

To: Min Hae Seong <seongmh@bestproductssupermarket.co.kr>
From: Pablo Nadal <pnadal@reinaoliveoilcompany.es>
Date: 14 December
Subject: RE: Order number SK6224

Dear Ms. Seong,

I apologise for the error in order number SK6224. We have determined that your order was accidentally combined with another in our electronic database. Unfortunately, we are unable to restock any items that have left our warehouse. Therefore, you may keep the additional olive oil and sell it in your stores. Also, you will receive a refund for the extra charge within the next five to ten business days because of our mistake.

We are currently celebrating peak olive season by offering 10 percent off of your next order. Also, during our Olive Harvest Festival in December, every shipment includes samples of our company's classic olive oil that we encourage you to give to your shoppers with our compliments.

We hope to continue providing Best Products Supermarket with the finest olive oils.

Sincerely yours,

Pablo Nadal
Export Division Manager, Reina Olive Oil Company

Question
196. What is the purpose of the first e-mail?
197. What item number does Ms. Seong refer to?
198. What does the second e-mail suggest about Reina Olive Oil Company?
199. What does Mr. Nadal mention he will do for Ms. Seong?
200. Why was item number EVO001 included in the shipment?

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