ETS TOEIC 2023 L&R Test 3 (Online Test)

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Select the one statement that best describes what you see in the picture.

ETS TOEIC 2023 L&R Test 3 – Image for question 1
Transcript

(A) A man is standing in a road.

(B) A man is wearing a coat.

(C) A man with tools is bending over.

(D) A man is putting on a hat.

Question
1. Question 1

Select the one statement that best describes what you see in the picture.

ETS TOEIC 2023 L&R Test 3 – Image for question 2
Transcript

(A) There's long grass behind a fence.

(B) There's a door open beneath a light.

(C) There's a pot with flowers by the door.

(D) There's a window overlooking a garden.

Question
2. Question 2

Select the one statement that best describes what you see in the picture.

ETS TOEIC 2023 L&R Test 3 – Image for question 3
Transcript

(A) A man is looking in a mirror.

(B) A man is using an exercise machine.

(C) A stairway is being cleaned.

(D) A basket is hanging from the ceiling.

Question
3. Question 3

Select the one statement that best describes what you see in the picture.

ETS TOEIC 2023 L&R Test 3 – Image for question 4
Transcript

(A) A woman is cleaning the floor.

(B) Bottles are being placed on shelves.

(C) A woman is holding a bowl.

(D) A customer is reading a menu.

Question
4. Question 4

Select the one statement that best describes what you see in the picture.

ETS TOEIC 2023 L&R Test 3 – Image for question 5
Transcript

(A) A tablecloth is folded on a chair.

(B) A dining area is prepared for a meal.

(C) Some chairs are being moved to a different room.

(D) Cups and plates are being filled.

Question
5. Question 5

Select the one statement that best describes what you see in the picture.

ETS TOEIC 2023 L&R Test 3 – Image for question 6
Transcript

(A) Some people have gathered in an outdoor seating area.

(B) Umbrellas are covering a buffet counter.

(C) Some chairs are stacked on the lawn.

(D) Some people are laughing at a performance.

Question
6. Question 6

Select the best response to the question.

Transcript

How was the security audit today?

(A) I can secure them.

(B) Very productive.

(C) If you like.

Question
7. Question 7

Select the best response to the question.

Transcript

What dinner specials do you have today?

(A) We have baked salmon.

(B) For the first time.

(C) No, I haven't.

Question
8. Question 8

Select the best response to the question.

Transcript

When will the order be delivered?

(A) Not until Wednesday afternoon.

(B) It's time to put them away.

(C) The light is on in the mail room.

Question
9. Question 9

Select the best response to the question.

Transcript

What's the monthly membership fee for that service?

(A) Twenty euros.

(B) Next month.

(C) Don't let me forget.

Question
10. Question 10

Select the best response to the question.

Transcript

Did you receive the e-mail I sent?

(A) I need a receipt for that.

(B) Call a delivery service.

(C) I haven't looked at my computer today.

Question
11. Question 11

Select the best response to the question.

Transcript

Why don't you have the meeting this afternoon?

(A) Just past the library and across the street.

(B) Otherwise, I think it's fine.

(C) Because we have a lot to do today.

Question
12. Question 12

Select the best response to the question.

Transcript

Where did you post the schedule?

(A) I hung a copy on the conference room door.

(B) In a few hours.

(C) Are you sure you submitted it?

Question
13. Question 13

Select the best response to the question.

Transcript

Who is leading the safety seminar?

(A) That's what he said.

(B) Elizabeth will do it.

(C) Whenever management prefers.

Question
14. Question 14

Select the best response to the question.

Transcript

Could you please fill out your time sheet by 3 P.M. today?

(A) How much time do you have?

(B) OK, I'll make a note to do that.

(C) I will place the order as soon as possible.

Question
15. Question 15

Select the best response to the question.

Transcript

When is the electrician supposed to get here?

(A) The package got here last night.

(B) I didn't drive to work today.

(C) She just let me know she's running late.

Question
16. Question 16

Select the best response to the question.

Transcript

I'd like to schedule your performance review meeting.

(A) That is a high-performing team.

(B) The food here is very good.

(C) OK, let me look at my calendar.

Question
17. Question 17

Select the best response to the question.

Transcript

Haven't you been trained to use this machine?

(A) I can get them to take a look.

(B) We need to finish before noon.

(C) I use it all the time.

Question
18. Question 18

Select the best response to the question.

Transcript

Did you bring your computer home or leave it at work?

(A) Yes, last week.

(B) I left it at the office.

(C) In ten minutes.

Question
19. Question 19

Select the best response to the question.

Transcript

Why don't we create a video tour of the convention space?

(A) I lost it yesterday.

(B) That film has been very popular.

(C) I thought you already did that.

Question
20. Question 20

Select the best response to the question.

Transcript

Isn't the food usually served at this time?

(A) There's been a schedule change.

(B) The reviews of that product have been negative.

(C) I'll go tomorrow instead.

Question
21. Question 21

Select the best response to the question.

Transcript

Do you take the bus or train to work?

(A) I love to travel.

(B) I prefer to drive.

(C) I only work on Tuesdays.

Question
22. Question 22

Select the best response to the question.

Transcript

Would you like me to make the reservation for you?

(A) The hotel has a fitness club.

(B) No, I haven't heard of it.

(C) Sure, let me find the form.

Question
23. Question 23

Select the best response to the question.

Transcript

Why are you cleaning the laboratory?

(A) Just stack the books against the wall.

(B) I will attend if I have to.

(C) Haven't you seen the inspection report?

Question
24. Question 24

Select the best response to the question.

Transcript

What do you think of the highlighted paragraphs in this document?

(A) I think they need further revisions.

(B) There's some storage space upstairs.

(C) This room has very good lighting.

Question
25. Question 25

Select the best response to the question.

Transcript

Who's going to receive the final delivery?

(A) When everyone leaves the office.

(B) I can wait for it.

(C) Yes, but only on Fridays.

Question
26. Question 26

Select the best response to the question.

Transcript

I could book our flights now, right?

(A) It's a long flight.

(B) The trade show hasn't been confirmed.

(C) It's in the other room.

Question
27. Question 27

Select the best response to the question.

Transcript

Why do we have to reschedule this event?

(A) This weekend or maybe early next week.

(B) I will do it as soon as possible.

(C) My doctor's appointment couldn't be moved.

Question
28. Question 28

Select the best response to the question.

Transcript

We should really consider expanding our storefront.

(A) Didn't you see the contract for the work?

(B) I don't know how far it is.

(C) We could borrow one for you.

Question
29. Question 29

Select the best response to the question.

Transcript

Do you know whose jacket that is in the conference room?

(A) Sure, if they're already planning to go.

(B) A few people have blue ones like that.

(C) Yes, Janelle usually orders them for us.

Question
30. Question 30

Select the best response to the question.

Transcript

When do you usually exercise?

(A) Fitness is important for everyone.

(B) An affordable machine.

(C) My doctor has suggested that I stop for a while.

Question
31. Question 31

Select the best response to each question.

Transcript

W-Br Hello. I heard an announcement on the radio about the garden show you're organizing. They said it's running all week, and there will be several demonstrations about innovative gardening tools. Could I attend the demonstration scheduled for Wednesday?

M-Au Sorry, but that session's just been canceled. The person leading it had another commitment.

W-Br Oh, too bad. So are all of the demonstrations canceled?

M-Au No, the demonstration for Saturday is still on. That's at 1 P.M. I can register you for that session. Just get there about 15 minutes before it starts so you'll get a good seat.

Question
32. Why is the woman talking to the man?
33. What problem does the man mention?
34. What does the man advise the woman to do?

Select the best response to each question.

Transcript

W-Am I have all these estimates from different companies for repairing the brick work in the front of our office building, and they're all really similar. How can I decide?

M-Au We're just having the patio at the entrance repaired, right?

W-Am Well, we also need a new retaining wall around the garden and to have some additional pathways laid out across the lawn. It's actually quite a complex job.

M-Au Oh. Maybe talk to Mr. Lukich in sales. His background is in construction, so maybe he has familiarity with some of the firms and can help you pick one.

W-Am That's a good idea.

Question
35. What does the woman need advice about?
36. According to the woman, why is some repair work complicated?
37. Why does the man tell the woman to talk to Mr. Lukich?

Select the best response to each question.

Transcript

W-Am Hi. I'm the general manager of the Sunrise Mall Shopping Center in town. I heard your band playing last month at the town fair and got your contact information. I really enjoyed your music.

M-Cn Thank you! We're a local band and it's always a pleasure to hear from our audience.

W-Am The reason I'm calling is that I'm wondering if you'd be interested in playing music at the shopping center on a Saturday afternoon sometime. The date can be flexible.

M-Cn Sure. We can play the first Saturday of March. But where exactly will we be performing?

W-Am There's a detailed map of the shopping center on our Web site. It'll show you where our event space is.

Question
38. Who is the man?
39. What does the woman want to do?
40. What does the woman suggest the man do?

Select the best response to each question.

Transcript

M-Au Hi, Kirstin! I'm glad to finally see you. Looks like you've been busy!

W-Br Yes, this show is particularly popular. Jose's paintings really draw a crowd. He's selling a lot of them, too!

M-Au Oh, they're great. I'm thinking of buying one myself.

W-Br You should... sorry I've been so busy lately. I've been swamped at school, plus it's taken a lot to plan this show. Hey, would you want to get together with Janet and Miko for lunch next week?

M-Au Sure, sounds great.

Question
41. Where most likely are the speakers?
42. What does the man say he might do?
43. What plan do the speakers make?

Select the best response to each question.

Transcript

W-Am Thanks for stopping by, Lin. I'd like to discuss the candidates we interviewed yesterday for the legal assistant position. I was very impressed with Mr. Smith's work history.

M-Au Yeah, he has a lot of relevant experience in the legal field, but he didn't answer our questions very clearly.

W-Am Still, I think he'd be a great help preparing the legal briefs for our clients.

M-Au I'd push for Ms. Wong. Not only was she clear and direct, but I called one of her references, and her former supervisor couldn't praise her enough.

W-Am That's good to know.... Let me take another look at her work history.

Question
44. Where do the speakers most likely work?
45. Why does the man object to Mr. Smith?
46. What will the woman do next?

Select the best response to each question.

Transcript

M-Au Good morning! This is the front desk. How may I help you?

W-Am Yes... Hi... It's 7 A.M., and I am hearing drilling in the room above me.

M-Au That's right. We are doing bathroom renovations on that floor. We posted notices about the project near the check-in desk and around the lobby.

W-Am I have a conference call at 8 A.M.

M-Au Let me see about finding an alternate accommodation for you in another wing.

W-Am That would be great. Due to a schedule change, I will be working from my room all day.

Question
47. Where most likely is the conversation taking place?
48. What does the woman imply when she says, "I have a conference call at 8 A.M."?
49. What does the man say he will do?

Select the best response to each question.

Transcript

W-Br I like your idea, Mark, about producing a new line of touchless, voice-activated smart lamps. But if we were going to do that, we'd need to hire a new consultant familiar with that technology, which would not be cheap.

W-Am Given that we went over on our production costs last year, it doesn't seem likely we'd have the budget.

M-Au What if we reduced our spending on advertising temporarily and used the savings to hire the new consultant? The decrease in advertising might cause a temporary drop in revenue, but I think we should make up for it when we launch the lamps.

Question
50. What are the speakers mainly discussing?
51. What do the women imply about hiring a new consultant?
52. What does the man suggest they do?

Select the best response to each question.

Transcript

M-Au Have you been having any problems with the therapeutic ultrasound machine? My patient just said he didn't feel his muscles were responding as usual.

W-Am It has been acting funny. Perhaps we should call the technician?

M-Au Maybe. I'm afraid it's getting pretty old, though. We may need to replace it.

W-Am OK. I'll notify Barbara since she has to sign off on all purchases.

M-Au By the way, can you see Mr. Cohen for me tomorrow? He just needs to do some exercises for his wrist. He's been responding well to the treatment.

Question
53. Where most likely are the speakers?
54. Who most likely is Barbara?
55. What does the man ask the woman to do?

Select the best response to each question.

Transcript

M-Au I'm preparing the budget report for our monthly meeting, but can I ask you about the bill for landscaping? It seems very high.

W-Br Keep in mind that they maintain the parking area and outdoor lighting.

M-Au Well, the real issue is that we share the expenses with the medical clinic next door. With patients coming to the clinic, they use far more parking spaces than we do. And the way we divide the cost should reflect that.

W-Br I think you're right. I'll e-mail the clinic about it.

Question
56. What does the woman imply when she says, "they maintain the parking area and outdoor lighting"?
57. What does the man think a medical clinic should do?
58. What will the woman most likely do at the monthly meeting?

Select the best response to each question.

Transcript

W-Am Thank you both for that lovely dinner. What a nice way to celebrate that our two companies will be working together in the future.

M-Cn We've often held business dinners here. Say, I wanted to mention how much I liked the speech you gave at our meeting today. Very inspiring!

W-Am Ah, thank you... So, I'm in town until tomorrow afternoon. Ms. Rice, should I come by your office in the morning to sign the last few papers?

W-Br Yes, I'll be in at eight thirty... well, actually, make that nine. Does that give you enough time before your flight?

W-Am Yes, that should be plenty of time.

Question
59. Why are the speakers celebrating?
60. What does the man say he liked about a meeting today?
61. What will the women do tomorrow morning?

Select the best response to each question.

ETS TOEIC 2023 L&R Test 3 – Image for questions 62–64
Transcript

M-Au Are we all set for the event? The food is prepared, and the beverages are ready. They're loading the truck now. I confirmed the music and other entertainment. And I think we'll arrive early.

W-Am That's good because I was actually worried that one hour wouldn't have been enough to get everything ready.

M-Au I agree. How does the rest of the schedule look?

W-Am The timing looks good. I wonder if we could actually finish up early at the end of the night. Why don't you tell Pierre to bring the truck back at eleven thirty?

M-Au OK. He should be finished with his hotel delivery by then.

Question
62. What industry do the speakers most likely work in?
63. Look at the graphic. What task in the schedule does the woman express concern about?
64. What does the woman ask the man to do?

Select the best response to each question.

ETS TOEIC 2023 L&R Test 3 – Image for questions 65–67
Transcript

W-Am Are you all set for the environmental fair our company is putting on at the park this weekend? I just finished finding supplies for my game about recycling.

M-Cn Yes, I've finished writing the questions for the environmental trivia game I'm leading. Hey, I wanted to check with you: What else can I do to be helpful that day? Would you like me to hang signs or something? Help decorate?

W-Am One thing we could use is someone to stand at the park entrance and direct people to the pavilion where the fair will take place.

M-Cn Wait, aren't there several entrances to the park?

W-Am Yes, but only the entrance on Court Street is open on weekends.

Question
65. What event will the speakers attend at the park this weekend?
66. What does the woman ask the man to do the day of the event?
67. Look at the graphic. Which entrance will participants use for the event?

Select the best response to each question.

ETS TOEIC 2023 L&R Test 3 – Image for questions 68–70
Transcript

W-Br I came by in person to see how the construction of my town house is proceeding. I was a bit worried after that text you sent me yesterday.

M-Cn Yes, we finished stage three of the project last week, but as I said in my text, there'll be a delay for stage four.

W-Br I understand there's a problem with the supply of drywall sheets?

M-Cn There's a delay right now. But we should get them next week.

W-Br Is there anything we can do while we wait?

M-Cn I suggest you start working with your interior designer to decide on the finishing touches. As soon as the drywall arrives, we'll be ready to finish the interior.

Question
68. What did the man do yesterday?
69. Look at the graphic. What stage has recently been completed?
70. What does the man suggest the woman do?

Select the best response to each question.

Transcript

M-Au And now let me thank our sponsor, Perfect Tea. Take a deep breath and give yourself a break with Perfect Tea! Their distinctive blend of relaxing teas was born on a farm in northeastern India, where the ideal mix of rain and sun gives Perfect Tea its strong and aromatic flavor. Believe me, you won't find this taste anywhere else! Plus, you can now sign up for a membership to have your favorite teas delivered to you automatically each month.

Question
71. What is being advertised?
72. What does the speaker emphasize?
73. What is a benefit of membership?

Select the best response to each question.

Transcript

M-Cn Welcome to The Money Hour on WWBC, Alberta. Today, I'll discuss the topic of preparing for retirement with my guest Sarah Levinson. She's the author of the book All You Need to Know About Retirement Investments. We will delve into the broad range of investment options and discuss how to choose a financial advisor. But first, let me send a shout-out to our sponsors over at Pinnacle's, and their brand-new vitamin C supplement. Pinnacle's vitamin C formula supports a healthy immune system. So make sure to check it out. And now, Sarah, where should we begin?

Question
74. Who is Sarah Levinson?
75. What is the main topic of the broadcast?
76. What kind of company sponsors the broadcast?

Select the best response to each question.

Transcript

M-Au Good morning. Welcome to Western Seed and Gardening Supplies. You've all been hired to help out for the next six weeks. During our annual spring sale, we never have enough permanent workers to handle everything. Your supervisor, Margaret Malin, will explain how to take customers' orders. First, I want to make sure that we have the information we need to set up your direct deposit. We prefer to send your paychecks directly to your bank accounts. There's a white folder on the table in front of you. So, let's get started there.

Question
77. Why did the company hire temporary workers?
78. What will Margaret Malin discuss?
79. Why does the speaker say, "There's a white folder on the table in front of you"?

Select the best response to each question.

Transcript

W-Am Before we get back to our program, the organization called On the Farm is proud to announce a new training program for people who work with livestock. The Livestock Operations Program provides trainees with the most up-to-date techniques in raising cattle. You'll learn about the latest methods of proper fencing, feeding, and medical care. The training is delivered at your workplace and is tailored to suit your needs. The course takes one year and leads to a Certificate in Livestock Operations. Call On the Farm at 555-0128 for more information or to register!

Question
80. What is the speaker discussing?
81. Who is the announcement intended for?
82. How can a person get more information?

Select the best response to each question.

Transcript

W-Br Hello, Mr. Juma. This is the Municipal Water Department. We have been investigating flooding on Bozeman Street that was reported over the phone Sunday night. Our technicians ruled out a water main break. They determined that a pipe had burst on the grounds of your bakery. They turned off the water supply to your business. Please be aware that it is your responsibility to repair the pipe. Your insurance may cover the cost. We will turn the water back on once the pipe is fixed.

Question
83. Who is the speaker?
84. What problem does the speaker identify?
85. What will the listener most likely do after listening to the message?

Select the best response to each question.

Transcript

M-Cn I hope that everyone enjoyed the delightful meal. It's almost time for us to present this year's awards to our athletes here at the National Tennis Conference. However, before we do so, I am honored to welcome a very special speaker up to the stage—Brigitte Rollin. This moment is such a thrill for me. Ms. Rollin is a superb competitor. She has won multiple tournaments and is also renowned for her charity work and sponsorships. Before she comes to the podium, I'd like to remind you that photographs of tonight's event are prohibited. But everyone in attendance will receive a signed photograph of our guest at the end of the event.

Question
86. What type of event is taking place?
87. What does the speaker mean when he says, "This moment is such a thrill for me"?
88. What are the listeners reminded to do?

Select the best response to each question.

Transcript

W-Am Welcome to the WLED Radio traffic report. There's heavy traffic in Bellevue's city center this afternoon as organizers prepare for tomorrow's annual marathon. Runners and their families are arriving in town, and excitement is in the air. Remember, you can log in to our Web site to follow the race, where we will post updates regularly. For those of you planning on coming to the city center to watch the marathon tomorrow, I suggest you use the Bellevue bicycle rental system. You can take public transportation to the city center and then get one of the city bicycles located at Central Train Station to move around.

Question
89. What is causing heavy traffic in the city center?
90. Why should the listeners visit the radio station's Web site?
91. What does the speaker recommend the listeners do?

Select the best response to each question.

Transcript

M-Cn Hi. This message is for Josephine Sanders. This is Chang-Soo from Lindmar Dental. I took your dental X-rays this morning. After you left the office, I found a necklace in the X-ray room. I'm pretty sure that it's yours. I remember asking you to take it off before I took your X-rays. I must have forgotten to return it to you. I apologize for the inconvenience. But, our office is open until seven tonight. If I'm not here, just ask the receptionist.

Question
92. Where does the speaker work?
93. What did the speaker forget to do?
94. Why does the speaker say, "our office is open until seven tonight"?

Select the best response to each question.

ETS TOEIC 2023 L&R Test 3 – Image for questions 95–97
Transcript

M-Au Our workers haul soil, garden mulch, and plants every day to make our customers' yards look beautiful. They need strong handcarts to move these heavy items. The Classic Handcarts we have now are poor quality. They fall apart, and our workers constantly repair them. We need the strongest handcarts available. I recommend we purchase the 150-dollar model because it will not break easily. It's so durable that we'll save money in the end. If you agree, I'll order twenty of them.

Question
95. Where does the speaker most likely work?
96. What is the speaker's highest priority?
97. Look at the graphic. Which handcart does the speaker want to buy?

Select the best response to each question.

ETS TOEIC 2023 L&R Test 3 – Image for questions 98–100
Transcript

W-Br Thank you all for being here. I'd like to go over our next training module. By now you should all be familiar with how to create a lead, contact your potential customers, and close on a deal. As a sales representative you're used to focusing on your own leads and clients, and that's terrific. However, there is strength in teamwork, and that's what we'll work on now. Let's get started. I'd like you to create three groups, and we're going to take on the roles of different characters in typical scenarios involving clients.

Question
98. Who is the training intended for?
99. Look at the graphic. How long will the training be?
100. What does the speaker tell the listeners to do?

Select the best answer to complete the sentence.

Question
101. Video game designers need a broad _____ of computer programming.

Select the best answer to complete the sentence.

Question
102. Concerning the item that was lost in transit, we will take responsibility for _____ .

Select the best answer to complete the sentence.

Question
103. The Springly Energy marketing team is working hard _____ our latest products.

Select the best answer to complete the sentence.

Question
104. The job advertisement lists several _____ needed to be considered for an interview.

Select the best answer to complete the sentence.

Question
105. When the contract is signed and received, it will become _____ immediately.

Select the best answer to complete the sentence.

Question
106. It is unlikely that a policy change could have _____ the financial challenge that the construction company faced.

Select the best answer to complete the sentence.

Question
107. Barsan Photo is _____ that their latest printer will not be available before the start of the third quarter.

Select the best answer to complete the sentence.

Question
108. Thanks to the new system we installed, all lights and other devices turn on _____ when you enter the office.

Select the best answer to complete the sentence.

Question
109. _____ the high demand for apartments, the study says single detached homes will be the most popular dwelling in five years.

Select the best answer to complete the sentence.

Question
110. The process for estimating our yearly expenses is _____, so we can start planning staffing for next year.

Select the best answer to complete the sentence.

Question
111. As of June 26, only one _____ had called to request space at the trade show.

Select the best answer to complete the sentence.

Question
112. To keep costs _____ an established budget, the owner decided to reduce the size of the garage to be constructed.

Select the best answer to complete the sentence.

Question
113. The outdoor sales event was a great success _____ the cold and rainy weather.

Select the best answer to complete the sentence.

Question
114. No _____ of Mr. Hanson's book would be complete without mentioning his insightful analysis of the world of business blogs.

Select the best answer to complete the sentence.

Question
115. Updating the product line that buyers have complained about will send an obvious _____ to our valued customers.

Select the best answer to complete the sentence.

Question
116. The Internet will _____ be a crucial part of the economy for the foreseeable future.

Select the best answer to complete the sentence.

Question
117. The management team required little _____ before deciding to promote Ms. Yang.

Select the best answer to complete the sentence.

Question
118. The human resources office is adopting a more _____ policy that would give employees additional vacation days.

Select the best answer to complete the sentence.

Question
119. Mr. Greaves will speak to our suppliers about _____ handling of the transportation situation.

Select the best answer to complete the sentence.

Question
120. This is only a preliminary list of job candidates, so interviewers should _____ the possibility of last-minute additions.

Select the best answer to complete the sentence.

Question
121. Market conditions were _____ enough last year for us to make several new acquisitions.

Select the best answer to complete the sentence.

Question
122. Web advertising is smart in the sense that it can be highly specific and target a market _____ great accuracy.

Select the best answer to complete the sentence.

Question
123. The library director requests that staff obtain _____ in instructional technology to better support the library's educational programs.

Select the best answer to complete the sentence.

Question
124. _____ existing products, which are designed for people with technical expertise, this new program should appeal to a wider audience.

Select the best answer to complete the sentence.

Question
125. Some functions of our Web team are to identify problems with applications and then _____ fixes.

Select the best answer to complete the sentence.

Question
126. This partnership _____ a great opportunity for us at Stolant Tech to broaden our inventory of available software.

Select the best answer to complete the sentence.

Question
127. We will need to delay the start of the advertising campaign because the relevant contracts have only been _____ completed.

Select the best answer to complete the sentence.

Question
128. _____ much of the accounting staff will be on vacation next week, the ones remaining in the office will be very busy.

Select the best answer to complete the sentence.

Question
129. _____ sending multiple e-mails to share ideas and reach a decision, the team leader called a one-hour meeting to discuss the issue.

Select the best answer to complete the sentence.

Question
130. Applicants for the position of flight attendant at Joyous Airlines need to _____ a calm sense of authority at all times.

Select the best answer to complete the text.

Darway City Park Project Updates

Darway City Park management strives to keep all visitor trails ---[131]--- while improvement projects are underway. Currently, crews are trimming vegetation around directional signs along the park's Woodmor bike path, so cyclists should ride carefully in this area. Note that ---[132]--- possible, renovation work is scheduled to take place during off-peak times because fewer people use the park then. New informational signs that highlight specific features of the surrounding natural environment will also be installed along sections of the trail. ---[133]---. This phase of the project will be completed next month, and there is expected to be little ---[134]--- to park users as it progresses. The city's Department of Parks makes every effort to avoid trail closures and detours during work projects.

Question
131. Question 131
132. Question 132
133. Question 133
134. Question 134

Select the best answer to complete the text.

From: McGuckin, Edward
To: All Summer Guests
Sent: Wednesday, May 15, 8:02 A.M.
Subject: Enjoying local beaches

We look forward to your visit to the Grand Hotel at Miracle Beach! The town council has recently passed an ordinance requiring that beachgoers pay for ---[135]--- to the local beaches. We know how important free beach entry has been for our guests. ---[136]---, we have arranged for beach passes to be available for you—free of charge. All you have to do is ask for the pass when you check in and return the pass when you check out.

Please be advised that municipal beach-patrol staff members will be walking along the beach ---[137]--- to check for passes such as the ones we are providing. ---[138]---. Make sure to get your pass and avoid the possible penalty.

Question
135. Question 135
136. Question 136
137. Question 137
138. Question 138

Select the best answer to complete the text.

From: Eun-Mi Park
To: All Employees at the New Korea Financial Group (NKFG)
Subject: Workplace Improvements
Date: March 12

As part of our commitment to providing a comfortable environment for our employees, maintenance work will begin this week with the goal of ---[139]--- individual work spaces. The work will proceed in stages. First, new carpeting will be installed tomorrow in each office and cubicle. To help ensure that this project ---[140]--- smoothly, please remove all personal items from the floor in your work area before you leave today. ---[141]---, open metal bookcases will be replaced later in the week with state-of-the-art, high-density plastic bookshelves with sliding doors. We are confident that these initiatives will improve the appearance of work spaces throughout the company. ---[142]---. Thank you in advance for your understanding and cooperation.

Question
139. Question 139
140. Question 140
141. Question 141
142. Question 142

Select the best answer to complete the text.

The Newly Renovated Clairmont Cinema

By Sara Langly

BRISTOL (12 September)—After six months, the Clairmont Cinema has finally reopened. Since the owners were ---[143]--- about their plans, filmgoers were not sure what to expect when the doors opened last night. The biggest change is that there are now three theatres inside the complex instead of just one. ---[144]---. On the one hand, filmgoers now have access to more of the independent films that Clairmont Cinema has long been proud of offering. On the other hand, these films are showing on very small screens. ---[145]---, I felt like I was at home watching television. Still, the multiple offerings are fantastic, as is the new refreshment stand, so I encourage all film lovers to discover for ---[146]--- what the new Clairmont Cinema has to offer.

Question
143. Question 143
144. Question 144
145. Question 145
146. Question 146

Select the best answer for each question.

Dear Neighbor,

Now that the long, cold winter is just behind us, we would love to invite you to help us improve the newly established Moon Township Community Garden. The township committee acquired the land where the community pool used to be located, and we hope to create on this land an area for families to come and enjoy the green space in our beautiful town. We will have volunteers on hand during the weekends for the remainder of the month to assist families with arranging and planting the flowers, shrubs, and trees of their choice. We hope you participate in decorating our beautiful community garden!

Sincerely,
Moon Township Committee for Green Spaces

Question
147. During which season of the year was the notice most likely written?
148. What are families encouraged to do?

Select the best answer for each question.

Sparkling Creek Coffeehouse & Grill
Gift Certificate

Presented to: Natasha Tucker
Amount: $75
From: Hua Xie
Message: Thank you for your help with my article. You did a great job editing!

Authorized by: Jenny Lenox

Question
149. Why was Ms. Tucker given a gift certificate?
150. Who most likely is Ms. Lenox?

Select the best answer for each question.

Welcome E-mail

☐ Warmly welcome new staff to our team
☐ Include dates for training sessions
☐ Include daily training schedule (as attachment)
☐ Provide phone numbers of mentors
☐ Create list of documents to bring

Onboarding

☐ Announce start dates
☐ Include information about social gathering to welcome new hires and allow them to meet company leaders
☐ Contact the Technology Team to create e-mail accounts
☐ Prepare new ID badges and keys
☐ Prepare benefits packages (health insurance and retirement)
☐ Personally meet new hires upon their arrival

Question
151. What is the purpose of the checklist?
152. What is one goal of the social gathering?

Select the best answer for each question.

Lucy O'Malley (1:36 P.M.)
I am at the office, but I can't find the Miller file anywhere.

Stanley Hamstead (1:37 P.M.)
Did you check in the future projects file cabinet?

Lucy O'Malley (1:39 P.M.)
No luck. Any other ideas?

Stanley Hamstead (1:40 P.M.)
I bet it is in Charles Wada's office. Check on his desk and let me know.

Lucy O'Malley (1:47 P.M.)
Got it! How would you like me to get this to you?

Stanley Hamstead (1:48 P.M.)
Would it be too much to ask you to deliver it? We need the original documents with signatures. Please get here as soon as you can.

Lucy O'Malley (1:50 P.M.)
Not a problem. I'll take a taxi.

Question
153. At 1:39 P.M., what does Ms. O'Malley most likely mean when she writes, "No luck"?
154. What will Ms. O'Malley probably do next?

Select the best answer for each question.

Fetler Airlines Tarmac Delay Contingency Plan

Onboard departure delays are situations we do our best to avoid. On rare occasions, weather, visibility, airport conditions, or other circumstances cause unavoidable ground delays. In these cases, if the delay lasts more than 60 minutes, we will provide complimentary snacks and beverages. If the delay continues for more than two hours (for domestic flights) or three hours (for international flights), the aircraft will return to the gate, and passengers can get off the plane. Passengers will receive notifications at the gate every 30 minutes regarding the status of the delay. These notifications will include the reasons for the delay and whether further amenities will be available such as meal or hotel vouchers.

Question
155. What is the purpose of the notice?
156. In what situation will passengers be provided free refreshments?
157. The word "status" in paragraph 1, line 7, is closest in meaning to

Select the best answer for each question.

MARIGOLD CITY (11 May)—The Marigold City Council has received a draft of the plans to build a new sports arena in outer Marigold. The arena, which will host both sporting events and concerts, will be built on the site of the former Marigold Furniture Factory. The building has remained empty since Marigold Furniture moved production to another location over five years ago.

The arena's designers now need to send the construction plans to the city's planning commission for acceptance. Building can begin once the plans, and any revisions, are accepted. Construction is expected to start early next year and take approximately two years.

Question
158. The word "draft" in paragraph 1, line 2, is closest in meaning to
159. What will the new structure replace?
160. According to the article, what is the next step in a process?

Select the best answer for each question.

United Kingdom's Top-Selling Paint Just Got Better

More Choices for Jasmine Leaf Paint

Jasmine Leaf Paint has been the number one selling house paint for the last five years in a row. — [1] —. But being the best seller is not enough for us. — [2] —. That's why we are bringing you additional ways to make your home more beautiful!

Our specially blended Blendex Formula interior paint and primer are prized for their stain resistance, excellent coverage, low-odour formula, ease of cleanup, and lifetime guarantee. In addition, we are now offering our paints in cans of five different sizes. And you can now get our paints in five beautiful finishes: flat, eggshell, satin, semigloss, and high gloss. — [3] —.

If you want rich, long-lasting, beautiful walls and ceilings inside your home, ask for Jasmine Leaf Paint at a quality paint store near you. — [4] —.

Question
161. For whom is the advertisement primarily intended?
162. What is new about Jasmine Leaf Paint?
163. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "This all means more convenient options for you."

Select the best answer for each question.

FOR IMMEDIATE RELEASE

Contact: Lily Kwan, lkwan@itamitheater.com

SEATTLE (April 10)—Following the recent announcement that Artistic Director Lucas Freeland has stepped down, the Itami Theater Board of Directors has appointed Xu Li as the interim artistic director. — [1] —. Ms. Li has been at Itami for ten years, serving as director of new play development.

Ms. Li has been pivotal in Itami's artistic direction. — [2] —. She will continue to guide the play selection for next season. "I am honored that the board trusts me to carry forward the work that the entire team at Itami Theater has established," said Ms. Li. "I am excited to work with our dedicated staff, everyone from stagehands to costume designers, to build a thrilling season next year." In addition to overseeing the development of new plays for the theater, Ms. Li is a director. — [3] —. Later this season, she will direct Forest Creatures, written by the award-winning playwright May Nunes.

"Ms. Li is a wise choice to serve as Itami's interim artistic director," says Executive Director John Stojanowski. "Her deep theatrical knowledge will help Itami Theater continue its artistic endeavors after the departure of Mr. Freeland and during the search for a permanent artistic director." — [4] —. The board of directors is committed to taking its time in its search for a permanent artistic director. The board is pursuing candidates from across the country and expects the hiring process to take six to nine months.

Question
164. What is suggested about the Itami Theater?
165. What is indicated about Ms. Li?
166. What is indicated about the hiring process for a permanent artistic director?
167. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "She has directed the plays Summer and Fall and Love and Other Adventures in the Snow."

Select the best answer for each question.

Meeting Minutes—August 10

In attendance: Miguel Luna, Jennifer Lin, Amal Taylor, Vladimir Ikram, Nevena Ivanova

Amal Taylor, the product manager, opened the meeting. She reported that our new line of herbal teas will be on local store shelves and in restaurants starting September 25. The initial launch includes three flavors: peppermint, lemon ginger, and hibiscus flower. More varieties are expected to be added next year.

Next, Miguel Luna shared his prototypes of the tea boxes and discussed the sustainability of the materials used to produce them. The colorful designs received positive feedback from meeting attendees.

After that, Jennifer Lin provided a brief overview of the marketing budget for the product launch. Funds are currently limited to one advertising campaign. For more detailed information about the marketing budget, contact Ms. Lin directly.

Finally, Vladimir Ikram led a discussion about advertising options. Radio advertisements have been successful in the past and are cheaper than television. Digital advertisements were also considered. The final decision was to start with print advertisements in The Southtown Times.

The next meeting will be on August 17.

Question
168. What does the company intend to do in the future?
169. Who most likely is Mr. Luna?
170. Who can provide information about the marketing budget?
171. Where will the products initially be advertised?

Select the best answer for each question.

Joanne Matos (11:45 A.M.)
Tuyet and Jim, do you know where I can find that big signboard—the one that we usually post at the entrance to advertise when we're having a sale inside?

Tuyet Nguyen (11:58 A.M.)
I haven't seen it lately. Why?

Joanne Matos (11:59 A.M.)
I'm setting up for this afternoon's party under the tent out in the café courtyard, and I want to have seating information posted for people as they arrive.

Tuyet Nguyen (12:01 P.M.)
Jim likely has it. He usually sets things up for those sales. But I think he's gone for the day.

Jim Thomas (12:02 P.M.)
No, I'm not! I'm out making a delivery right now, but I'll be back soon. You can find the signboard in the alcove just inside our building's delivery entrance. Just put it back when you're done so that I can find it the next time I need it.

Joanne Matos (12:04 P.M.)
No problem. Thanks!

Question
172. Why did Ms. Matos begin the text-message chain?
173. What will happen this afternoon?
174. Where is Mr. Thomas most likely texting from?
175. At 12:04 P.M., what does Ms. Matos most likely mean when she writes, "No problem"?

Select the best answer for each question.

Passage 1

Central Art Museum
Upcoming Special Exhibits

Worldwide Fashion
November 1–28
Discover how clothing and accessories have changed throughout time in various parts of the world. See clothing samples, historical items, and sketches.

Jeffrey Lamb: Naturalist
December 1–29
Scientist Jeffrey Lamb spent his life studying and taking pictures of wildlife on six continents. See photos of animals and landscapes from the researcher's personal collection, taken during his forty-year career.

Humans in Art
January 1–29
This collection of paintings and sculptures from dozens of artists, past and present, shows us the many ways artists can depict a human subject. Works from both famous and relatively unknown artists are included here.

Everyday Art
February 1–26
A variety of handmade items are on display in this exhibit showing art in everyday life. From handmade quilts to furniture, see these household items in a whole new way.

Passage 2

Review of Central Art Museum
Reviewer: Mary Walsh
Stars: ★★★★★

I recommend the Central Art Museum to anyone interested in not only art but history as well. I've made two trips to the museum recently. My first trip was with my school's photography club. We only saw the special exhibit featuring photography, but I left wanting to see the rest of the museum. I returned a few days later and had the chance to walk through the entire museum. Each exhibit was different but full of interesting pieces. Be sure to stop at the interactive room near the gift shop for a hands-on experience. During my first trip, the room had cameras with fun backgrounds. Visitors took pictures of themselves, and for a small fee, I got a printout of myself as if I were holding a flag on the moon! Like the special exhibits, the activities at the interactive room change every month, so you will always find something new and interesting to do.

Question
176. According to the schedule, what would a visitor most likely see at the first special exhibit?
177. What is indicated about the special exhibit in February?
178. Why did Ms. Walsh go to the museum a second time?
179. What does Ms. Walsh recommend that readers do?
180. What exhibit did Ms. Walsh visit on the first trip to the museum?

Select the best answer for each question.

Passage 1

Home Improvement Supply - Materials Overview

Countertops: Ceramic tile, Stainless steel, Marble - premium, Granite - premium
Cabinets: Golden oak, Dark redwood, Black walnut, Synthetic laminate
Flooring: Hardwood, Vinyl, Stone, Concrete

See the product catalog for the complete range of styles and colors. Contact a sales representative for pricing. Order delivery is usually 7—10 business days.

Note: Black walnut cabinets and hardwood flooring are local products fabricated by small regional manufacturers. Please allow a minimum of three weeks to fulfill orders.

Passage 2

Modern Styles
Your Remodeling Experts
Client Intake Form

Client Name: Theresa Dellman
Phone: 555-0130
Desired completion date: April 21
Project description: Commercial ☐ Residential ☒

Client wants a complete remodel within three weeks, including new countertops, cabinets, flooring, and appliances (refrigerator, dishwasher, stove, oven).

Client preferences:
• Countertops: black granite
• Cabinets: Client kept samples and will let me know by the April 3 deadline for ordering.
• Flooring: Client will let me know by April 3.

Notes:
Ten percent off coupon to be applied to materials purchase. Not valid on premium materials.
Project contract and deposit were received on April 1.

Question
181. According to the product information, where can customers see examples of all products?
182. Who most likely completed the form?
183. According to the form, what does the client need to provide?
184. What material will probably NOT be used to make the cabinets for the project?
185. What is indicated about the marble and granite?

Select the best answer for each question.

Passage 1

Alexandria's Restaurant Showcase

June 5 — Alexandria's Restaurant Showcase is back! From July 8 to July 25, participating restaurants in the Alexandria area will offer set menus at discounted prices. As in past years, restaurants can offer a two-course lunch menu for $15, a two-course dinner menu for $20, or a three-course dinner menu for $30. Both customers and restaurant owners love the showcase. Food enthusiasts try new options at a lower cost, and restaurants report it's the time of year when dining areas are at their fullest.

Alexandria had its first restaurant showcase 15 years ago. It was modeled on a similar showcase in the beach town of Willmar. Originally, only eight restaurants participated. Since then, the showcase has grown, adding more restaurants and extending the number of days each year. This year, there will be 40 participating restaurants—about 70 percent of all the restaurants in Alexandria. Those looking to book a table should act fast. Some restaurants require reservations, and the most popular places book up quickly. To see the list of participating restaurants and make a reservation, visit www.alexandriarestaurants.com/showcase.

Passage 2

https://www.alexandriarestaurants.com/showcase/reservations

Showing search results for: Center City Neighborhood

Claire's
French food
Serving lunch and 3-course dinner
Open Tuesday–Sunday
Call (703) 555-0102 to make a reservation.

Fresh Fish Grill
Seafood
Serving lunch and 3-course dinner
Open Monday–Sunday
Call (703) 555-0195 to make a reservation.

Jin-Yi's House
Korean food
Serving 2-course dinner
Open Wednesday–Saturday
Call (703) 555-0198 to make a reservation.

Roberto's Pizzeria
Italian food
Serving lunch only
Open Tuesday–Sunday
No reservations necessary

Passage 3

https://www.foodreviews.com/alexandria/freshfishgrill

Nori Sato

I highly recommend Fresh Fish Grill. It was my first time eating there, and not only was the food excellent, but the staff was welcoming and efficient. I had some clients in town and was lucky enough to get a reservation on the last day of the restaurant showcase. We all really enjoyed the experience. I would gladly take clients there again.

Question
186. What does the article mention about Alexandria's Restaurant Showcase?
187. What is indicated about Alexandria's first Restaurant Showcase?
188. What is true of all the restaurants on the Web page?
189. How much does it cost to eat at Roberto's Pizzeria during Alexandria's Restaurant Showcase?
190. What is suggested about Ms. Sato?

Select the best answer for each question.

Passage 1

Student Activities Coordinator
Rollervy University
Maynard, MA 01754

Responsibilities:
• Promotes involvement in campus extracurricular activities such as student government, arts, theater, cultural organizations, volunteer groups, and athletic club teams
• Updates the Rollervy University student activities Web site and manages all social media
• Coordinates student outings to local sporting and cultural events in the Boston metropolitan area
• Addresses inquiries by answering phones, responding to e-mails, and greeting walk-in visitors

To apply, write your cover letter in an e-mail, attach your résumé, and send it to the Human Resources Manager, at jobs@rollervy.edu. Please address the following:
• What relevant job experience do you have?
• Why do you believe you are a good fit for the position?
• What are your professional strengths?
• In which areas could you improve?

Passage 2

To: Jobs <jobs@rollervy.edu>
From: Samantha Bradbury <sambradbury25@rapidonet.com>
Date: September 10
Subject: Student Activities Coordinator
Attachment: Résumé

To Whom It May Concern,

Rollervy University is looking for someone to coordinate activities, promote student engagement, and provide professional customer service. I did all three during my tenure as the Campus Recreation Manager at Parvaton College.

At Parvaton, I increased participation in student activities by 37 percent. I also created a running club and planned excursions off campus. I placed a great emphasis on volunteering, including a project to pair college tutors with local high school students who needed help with classwork.

Overall, I believe I'm an excellent fit for the available position. I am punctual, detail oriented, and committed to increasing students' connection to their academic institution. I look forward to hearing back about a potential interview.

Sincerely,

Samantha Bradbury

Passage 3

*E-mail*

To: Samantha Bradbury <sambradbury25@rapidonet.com>
From: Lisa Cooper <jobs@rollervy.edu>
Date: October 2
Subject: Interview

Dear Samantha,

I am writing to check on your availability to interview for the Student Activities Coordinator position. Your preliminary interview would be conducted virtually. If selected for the next round, your second interview would be in person at the Rollervy University main campus. If you are still interested, please respond and let me know if you are free at 9 A.M. on either October 8 or October 9.

Kind regards,

Lisa Cooper

Question
191. According to the job advertisement, what is one responsibility of the Student Activities Coordinator?
192. According to the first e-mail, what is one way that Ms. Bradbury promoted student engagement?
193. What information did Ms. Bradbury leave out of her cover letter?
194. What does the second e-mail indicate about the hiring process?
195. Who most likely is Ms. Cooper?

Select the best answer for each question.

Passage 1

To: Celeste O'Brien
From: Monica Cheung
Date: October 15
Subject: Mobile phone reimbursement policy

Dear Ms. O'Brien,

As the Assistant Director of Accounting, I am writing about the policy regarding mobile phone expenses. Many Ferd Data Services employees use their personal mobile phones for business calls. To get reimbursed, they must submit a form every month. Ferd then pays up to 30 percent of the phone bill. My department confirms each employee's calculations and then schedules payments that vary every month.

Some companies have moved to a flat-rate model, whereby all employees who qualify receive a fixed amount each month (e.g., $20). No staff time is required for monthly processing; the allowance is automatically included in each paycheck.

I hope that, as head of Human Resources, you will consider adopting a policy like this.

Sincerely,

Monica Cheung

Passage 2

Ferd Data Services
MEETING AGENDA

Location: Online
Date: October 24
Time: 3:00 P.M.
Host: Celeste O'Brien, Vice President, Human Resources
Attendees: Human Resources Managers; Finance Managers; Department Heads

OBJECTIVES:
1. Consider issues with the current mobile phone reimbursement program
2. Review other options along with advantages and disadvantages
3. Select a new reimbursement model, if appropriate

OPTIONS:
1. Continue to reimburse employees for up to 30 percent of their business mobile phone use
2. Provide a flat monthly amount to employees who qualify; employees with high costs can submit requests for additional compensation
3. Provide qualified employees with mobile phones for business use

Passage 3

Ferd Data Services Employee Policies

Mobile Phone Reimbursement Policy
Revised October 30

Employees who work remotely and/or travel for business purposes should be reimbursed for business use of mobile phones. Three options are available:
• Employees who qualify will receive a mobile phone allowance of $20 per month, regardless of actual expenses. To enroll in the program, employees must submit a Mobile Phone Allowance form with their supervisor's signature. The $20 allowance will be applied to each month's paycheck.
• Employees with large charges may submit actual expenses to receive additional reimbursement.
• Managers and executives may opt for a company mobile phone, which is for business use only.

Question
196. What is the purpose of the e-mail?
197. According to the e-mail, who is Ms. Cheung?
198. What did Ms. O'Brien do after receiving Ms. Cheung's e-mail?
199. According to the policy, who qualifies to receive a company mobile phone?
200. What best describes the result of the meeting on October 24?

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