ETS TOEIC 2023 L&R Test 9 (Online Test)

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Select the one statement that best describes what you see in the picture.

ETS TOEIC 2023 L&R Test 9 – Image for question 1
Transcript

(A) She's stepping off a curb.

(B) She's walking down a hallway.

(C) She's waiting in line for a bus.

(D) She's wearing a backpack.

Question
1. Question 1

Select the one statement that best describes what you see in the picture.

ETS TOEIC 2023 L&R Test 9 – Image for question 2
Transcript

(A) Some clothing has fallen off a counter.

(B) Clothes are on display on a rack.

(C) The man is putting an item into a cart.

(D) The man is folding jackets in a store.

Question
2. Question 2

Select the one statement that best describes what you see in the picture.

ETS TOEIC 2023 L&R Test 9 – Image for question 3
Transcript

(A) One of the people is putting on sunglasses.

(B) One of the people is climbing some stairs.

(C) One of the people is posing for a photograph.

(D) One of the people is opening a gate.

Question
3. Question 3

Select the one statement that best describes what you see in the picture.

ETS TOEIC 2023 L&R Test 9 – Image for question 4
Transcript

(A) A floor is covered with boxes.

(B) A sign is leaning against a wall.

(C) Some pillows are organized on shelves.

(D) Some lamps have been placed on the floor.

Question
4. Question 4

Select the one statement that best describes what you see in the picture.

ETS TOEIC 2023 L&R Test 9 – Image for question 5
Transcript

(A) She's lifting a bag of groceries.

(B) She's talking on a mobile phone.

(C) She's standing on a stepladder.

(D) She's reaching for a light switch.

Question
5. Question 5

Select the one statement that best describes what you see in the picture.

ETS TOEIC 2023 L&R Test 9 – Image for question 6
Transcript

(A) He's planting some bushes.

(B) He's weeding a flower bed.

(C) He's installing a door.

(D) He's holding a hammer.

Question
6. Question 6

Select the best response to the question.

Transcript

Will the bank be open over the holiday weekend?

(A) Yes, as far as I know.

(B) Yesterday evening.

(C) I didn't realize that.

Question
7. Question 7

Select the best response to the question.

Transcript

Why did we hire so many people?

(A) A high-rise building.

(B) I don't have much more.

(C) Because we have several new major contracts.

Question
8. Question 8

Select the best response to the question.

Transcript

You have the presentation slides ready to go, right?

(A) It's a fantastic gift.

(B) No, I'm still working on them.

(C) I went there yesterday.

Question
9. Question 9

Select the best response to the question.

Transcript

How long is the flight to London?

(A) Just those three.

(B) More often than not.

(C) Less than four hours.

Question
10. Question 10

Select the best response to the question.

Transcript

Who won the employee-of-the-month award in January?

(A) That project was completed last month.

(B) You are a highly valued employee.

(C) Someone from Human Resources.

Question
11. Question 11

Select the best response to the question.

Transcript

Did we get enough volunteers for the music festival?

(A) Did you volunteer last year?

(B) At the hotel on Central Boulevard.

(C) Yes, some of my friends even agreed to participate.

Question
12. Question 12

Select the best response to the question.

Transcript

Will the product be sold locally or nationwide?

(A) By October twenty-seventh.

(B) Locally, to begin with.

(C) No, I'm staying home.

Question
13. Question 13

Select the best response to the question.

Transcript

Would you please put the new ink cartridge into the printer?

(A) Sure, that should be easy.

(B) It's in today's paper.

(C) I don't have a shopping cart.

Question
14. Question 14

Select the best response to the question.

Transcript

I'll need to replace the belt on the tractor.

(A) Will they be there tomorrow, too?

(B) Yes, that's what the technician recommended.

(C) Everyone agreed to that meeting time.

Question
15. Question 15

Select the best response to the question.

Transcript

How did the project discussion go this morning?

(A) Fine, but we still need to finalize some details.

(B) So we met in the library.

(C) Sure, I could spend five minutes on the assignment.

Question
16. Question 16

Select the best response to the question.

Transcript

Which of these contracts should be renewed this month?

(A) All client information is in this folder.

(B) On the fifth floor.

(C) My library book is overdue.

Question
17. Question 17

Select the best response to the question.

Transcript

Did the workers mop the floors again today?

(A) Yes, they used special cloths.

(B) Sure, if you think they'll fit.

(C) The notice on the door.

Question
18. Question 18

Select the best response to the question.

Transcript

Make sure you sign up for the seminar next week.

(A) A famous presenter.

(B) I attended last week's session.

(C) I'll need you to sign for the package.

Question
19. Question 19

Select the best response to the question.

Transcript

Why don't we pick up some lunch from the cafeteria?

(A) I already ate.

(B) On the corner of First and Maple Streets.

(C) The new manager.

Question
20. Question 20

Select the best response to the question.

Transcript

Please put in a request for Mona to get access to the database.

(A) Yes, I like that type of computer.

(B) The IT specialist is out of the office this week.

(C) The conference room upstairs.

Question
21. Question 21

Select the best response to the question.

Transcript

Call me when your flight arrives so I can come get you.

(A) He's at gate seventeen.

(B) A direct flight from Tokyo.

(C) Kavi's picking me up.

Question
22. Question 22

Select the best response to the question.

Transcript

Where will the workshop take place?

(A) It's still in the planning stages.

(B) All day Friday.

(C) No, I don't usually shop there.

Question
23. Question 23

Select the best response to the question.

Transcript

Would you like to be seated indoors or on the patio?

(A) It's very hot today.

(B) I read that book.

(C) I'm looking for pumpkin seeds.

Question
24. Question 24

Select the best response to the question.

Transcript

When would you like to see the doctor for your next checkup?

(A) She checks her e-mail daily.

(B) I'll be out of town until April.

(C) It's next to the waiting room.

Question
25. Question 25

Select the best response to the question.

Transcript

Does Ms. Shimizu usually come to the office on Mondays or Tuesdays?

(A) By public transportation.

(B) Meeting room seven.

(C) Ask her assistant.

Question
26. Question 26

Select the best response to the question.

Transcript

Where can I move the file cabinet?

(A) Hector's office is empty.

(B) I think that file cabinet's over there.

(C) Some folders and papers.

Question
27. Question 27

Select the best response to the question.

Transcript

When will Dr. Gao give her speech?

(A) The conference schedule hasn't been finalized.

(B) I like the view from your office.

(C) Attached in her e-mail.

Question
28. Question 28

Select the best response to the question.

Transcript

The catering service is calling to ask about the fund-raising dinner.

(A) There should be some in the refrigerator.

(B) Yes, over 12,000 dollars.

(C) I wasn't involved in the planning.

Question
29. Question 29

Select the best response to the question.

Transcript

Our team will be taking a lunch break soon.

(A) OK, I'll see if there's an empty conference room.

(B) Remember to return it.

(C) No, we took the stairs.

Question
30. Question 30

Select the best response to the question.

Transcript

Which door should I go through to leave the warehouse?

(A) He left early yesterday.

(B) The key card you were issued works for any exit.

(C) An unusually large order.

Question
31. Question 31

Select the best response to each question.

Transcript

W-Am Hi, Fritz. Thanks for coming in early today. We have very important guests holding a meeting at nine in the hotel's main conference room. One of the projectors won't switch on. Could you take a look at it?

M-Au Not a problem. I'll also check the other equipment and computers in the room and run some diagnostic tests.

W-Am Thank you. Oh, and let me give you the key. The room is locked right now.

Question
32. Where do the speakers most likely work?
33. What most likely is the man's job?
34. What will the woman give the man?

Select the best response to each question.

Transcript

W-Br Thanks for calling Lyleton Tree Service. This is Lauren. How may I help you today?

M-Au Hi. I'm calling because one of the large oak trees on my property has died. I'd like to have it cut down before it causes any damage.

W-Br OK, I can definitely help you with that. First I'll need your address, so I can schedule a time for one of our specialists to go out and evaluate the situation.

Question
35. Who most likely is the woman?
36. Why is the man calling?
37. What does the woman ask the man for?

Select the best response to each question.

Transcript

M-Au I love this men's dress shirt! Do you have it in the next larger size?

W-Am All we have left is the one you are holding. But our warehouse has any size you'd need. Would you like me to have it sent to your home?

M-Au Actually, I prefer to try shirts on. Sometimes the fit's not exact.

W-Am You can always mail it back and get a refund.

M-Au Unfortunately, I need the shirt for a business trip tomorrow.

W-Am OK. Let me check. You are in luck! Our Shipleysburg store has your size. It's not far from here.

Question
38. What does the man ask the woman about?
39. What does the woman offer to do?
40. What will the man most likely do?

Select the best response to each question.

Transcript

M-Cn This art gallery's packed. Do you think it's always like this?

M-Au I don't know, but there's my friend Sofia, who owns the place. We can ask her.

W-Br Well, look who it is! Thanks for visiting!

M-Au What a beautiful space this is! I'm so glad I'm finally getting to see it. We were just wondering if it's always busy like this.

W-Br Well, you know, it looks full because the space is so small. But yes, this is normal for us.

M-Au Sofia, this is Aaron. He's a colleague of mine.

M-Cn Pleased to meet you, Sofia.

W-Br Nice to meet you, too. Here, let me show you both some new prints we just hung up. Follow me.

Question
41. Who is Sofia?
42. What are the men curious about?
43. What will the speakers most likely do next?

Select the best response to each question.

Transcript

M-Au Amina, how are plans progressing for our mobile phone release?

W-Br Good—right now, I'm working with our marketing firm to develop the advertising campaign. There are some really great ideas for commercials and print ads.

M-Au That's great. I'm really concerned about the growing amount of competition for this type of product. A lot of our competitors will also be putting out new phones around the same time, so it's important that ours stands out in the market.

Question
44. What kind of product are the speakers discussing?
45. What does the woman say she is currently working on?
46. What is the man concerned about?

Select the best response to each question.

Transcript

M-Cn Luisa, how did your presentation at the food chemistry conference go?

W-Br Very well, thanks. I'm hoping the presentation increases my chances of receiving the Innovation Award this year.

M-Cn That would be fantastic!

W-Br Of course, some of the numbers in my presentation came from you. The statistics you gave me really improved it.

M-Cn I'm glad those numbers were helpful. By the way, did you see the e-mail saying that recordings of presentations should be uploaded to our server?

W-Br Thanks for reminding me. I'll take care of that this afternoon.

Question
47. What does the woman hope to do this year?
48. What does the woman mean when she says, "some of the numbers in my presentation came from you"?
49. What does the man remind the woman about?

Select the best response to each question.

Transcript

M-Au Eniola, we have a problem. We got a notice from the city saying the water will be shut off tomorrow from six A.M. till noon due to construction on the street.

W-Am Oh, no! Then we won't be able to open for breakfast. Hopefully we'll be able to serve lunch and dinner though.

M-Au Yes, we'll need to let the servers know. I'll call everyone who's scheduled to work the morning shift and let them know that they don't need to come in.

Question
50. What does the man say will happen tomorrow?
51. Where do the speakers most likely work?
52. What does the man say he will do?

Select the best response to each question.

Transcript

M-Cn All right, Marion. The new health-care software is all set up on your computer now. You've done the training already, so it should be straightforward.

W-Am Great. I hear a lot of health-care providers are switching to this same software.

M-Cn Yes—this platform's becoming popular because patients can access all their medical records from different providers through one central system rather than having separate profiles for each office.

W-Br Sorry to interrupt.

M-Cn No problem, Francesca. I've just finished up here. What do you need?

W-Br These forms need to be signed before the courier arrives at ten A.M.

Question
53. What did the man just do?
54. According to the man, why has a product become popular?
55. Why does Francesca interrupt the conversation?

Select the best response to each question.

Transcript

W-Br Hi, Gregor. Have you had time to review the plan for maintenance on the Springville train line? Remember, we're voting on it during tomorrow's city council meeting.

M-Au I have. And I have some reservations.

W-Br Oh? What are they?

M-Au Well, shutting down that train line for six full weeks in the summer will not be popular with residents. I think I'm going to object to the plan. How about you?

W-Br Well, summer is the region's busiest season.

M-Au I think we should investigate weekend-only maintenance.

W-Br Good idea. I'll write up a list of our concerns to discuss at the meeting.

Question
56. Who most likely are the speakers?
57. Why does the woman say, "summer is the region's busiest season"?
58. What does the woman offer to do?

Select the best response to each question.

Transcript

M-Cn Hi. I am having trouble submitting my monthly car payment online. The system keeps telling me that my user name and password are incorrect, but I'm sure I entered them correctly.

W-Am Thank you for your call, Mr. Ibrahim. I apologize, but we're having a problem with our payment network this morning.

M-Cn My car payment is due today. Will I have to pay extra or be penalized in some way?

W-Am No, we're guaranteeing that this will not happen to our valued customers.

Question
59. What is the man making a payment for?
60. What problem does the woman describe?
61. What does the woman promise the man?

Select the best response to each question.

ETS TOEIC 2023 L&R Test 9 – Image for questions 62–64
Transcript

M-Au Hello. You've reached Graham and Associates.

W-Am Hi. I'd like to meet with someone about managing my accounts and preparing my taxes. Would I be able to speak to an associate sometime next week?

M-Au Of course! Marcel Breton is accepting new clients. Are you available the fifteenth?

W-Am Hmm. No, I'm not. Would the sixteenth work?

M-Au Yes, I believe so. We have a staff meeting until eleven A.M., but Marcel has some availability afterwards.

W-Am That works! Can I have his e-mail address in case I need to contact him beforehand?

Question
62. Where does the man work?
63. Look at the graphic. Which day will the woman meet with Marcel Breton?
64. What does the woman ask for?

Select the best response to each question.

ETS TOEIC 2023 L&R Test 9 – Image for questions 65–67
Transcript

M-Au Hi. I'd like to order fifty custom sweatshirts with my company's logo on them.

W-Br Great. We can put it anywhere you like, such as on the sleeve, on the back, or right in front.

M-Au Could you put the logo in the bottom corner, near the waist?

W-Br Yes, we can. For fifty sweatshirts, it takes around three weeks for embroidery and two weeks for printing.

M-Au Actually, I was hoping to have them next week. Would it be possible to pay for expedited service?

W-Br Yes, we do offer rush service. Could you come in on Thursday to approve a mock-up?

Question
65. What type of business does the woman work for?
66. Look at the graphic. Where does the man want a logo to appear?
67. What is the man willing to pay extra for?

Select the best response to each question.

ETS TOEIC 2023 L&R Test 9 – Image for questions 68–70
Transcript

W-Am Are you excited about our upcoming performance at the harvest festival this weekend?

M-Cn Yes, after all the rehearsing we've done, I think our band is ready to put on a good show.

W-Am Right. Although I'm slightly concerned about our new drummer, since he doesn't have much stage experience. He might be nervous when he does his drum solo.

M-Cn You have a point. The solo is in the Brandon Toprak song. We could replace that one with the other song we've been practicing together, "City Daydreams." Let's ask him about it.

Question
68. Who most likely are the speakers?
69. What is the woman concerned about?
70. Look at the graphic. Which song does the man suggest replacing?

Select the best response to each question.

Transcript

W-Br Hello, this is Kelly from Flower Power Florist. You ordered 30 vases of zinnias for the tables at your restaurant. You mentioned they were for a special event next week at the restaurant. I'm sorry, but there's a shortage of zinnias right now. Unfortunately, the growers didn't produce enough this season. I could put together 30 vases of roses instead. Those are usually more expensive, but I can provide them to you for the same price as the zinnias. Please let me know if roses would be acceptable. I'll be at the shop until five o'clock today.

Question
71. Who most likely is the listener?
72. What problem does the speaker mention?
73. What does the speaker ask the listener to do?

Select the best response to each question.

Transcript

W-Am Today's radio program is sponsored by Prospective. Do you have trouble finding the perfect job candidate for your business? Let Prospective handle it. We'll check their qualifications, request references, and run background checks—so you don't have to. And beginning this year, Prospective now offers daily updates on each job listing you post. Have candidate suggestions sent right to your inbox. To try a free fourteen-day trial of Prospective, fill out our online survey about your business at www.prospective.com.

Question
74. What service does Prospective provide?
75. What recent improvement did Prospective make?
76. How can the listeners try Prospective for free?

Select the best response to each question.

Transcript

W-Br Hi, Rawad. It's Kriti Hazarika from Somerville Realty. I'm following up about the Maple Road space you expressed interest in renting as a location for your antique store. It's a great spot, but I just learned from the owner that the old electrical wiring needs to be replaced. I know you're eager to get your store up and running. The owner will need to apply for a permit for the work, though, and the process normally takes a long time. Let me know what you want to do.

Question
77. Who most likely is the speaker?
78. What is the problem with a property?
79. What does the speaker imply when she says, "the process normally takes a long time"?

Select the best response to each question.

Transcript

M-Au Welcome, everyone. I'm Brian Cho, your instructor. Over the next five weeks, I'll teach you everything you need to know about commercial truck driving. We'll go over how to keep electronic logbooks, since companies have recently started requiring drivers to record their shift hours electronically—something that wasn't done in the past. By the end of this course, you'll be ready to earn your commercial driver's license and start your new career. Fortunately, this is a great time to enter the profession, because the compensation is very attractive. Many companies are even offering signing bonuses of ten thousand dollars or more to new drivers.

Question
80. What type of work are the listeners training for?
81. What recent change does the speaker mention?
82. According to the speaker, why is it a good time to enter a profession?

Select the best response to each question.

Transcript

M-Cn Today, reporters at Channel 7 News witnessed a historic opening ceremony here on the shores of Chesapeake Bay. For the past several years, construction has been ongoing on a new bridge spanning the bay. Earlier this year, transportation officials shared the good news that the construction was progressing faster than expected. And as of today, traffic is moving across the new bridge at a steady pace, two months sooner than planned! I interviewed some local delivery drivers, and as you can imagine, they are happy to see the construction barricades come down early!

Question
83. What event is the speaker reporting on?
84. What news did officials share earlier in the year?
85. Who did the speaker interview?

Select the best response to each question.

Transcript

M-Au Hi, Ife. This is Hiroki Tamura. As you may know, I'm managing the company's project to develop a mobile application for Restorff Bank. The project is already under way and has gone well so far. However, yesterday I was informed by upper leadership that the client requested we have the product ready for launch a month earlier than anticipated. Leadership wants us to make every effort to meet this request. We can't hope to accomplish it with my current small team of software developers, though, and I know you usually do excellent work. Please get back to me when you have a chance.

Question
86. What industry does the speaker most likely work in?
87. What did the speaker learn yesterday?
88. What does the speaker imply when he says, "you usually do excellent work"?

Select the best response to each question.

Transcript

M-Cn Hi, everyone. I have exciting news. Our company has officially decided to expand into France. What that means for us here in the Data Analytics Department is that we have a lot of work to do to understand French consumers. In order to sell our cook-at-home meal kits, we need to analyze the data we've collected about how people in France shop now and what they buy. I'll start uploading the files to our shared drive, and then we can begin!

Question
89. What news does the speaker report?
90. What department do the listeners work in?
91. What does the speaker say he will do?

Select the best response to each question.

Transcript

W-Am Thanks for tuning in to KELW, Springfield's news radio station. In sports, the hometown Blues are under new ownership. Abalora Investment Group finalized the purchase of the baseball team this past week. A Springfield native himself, the investment group's founder, Patrick Abalora, is passionate about building community in the Springfield area. When contacted for a comment, Abalora said he aims to bring the franchise its first-ever championship. While that's welcome news to Blues fans who have remained loyal through many disappointing seasons, it's worth noting that we've been told that before.

Question
92. What is being reported on?
93. What does the speaker say Mr. Abalora is passionate about?
94. Why does the speaker say, "we've been told that before"?

Select the best response to each question.

ETS TOEIC 2023 L&R Test 9 – Image for questions 95–97
Transcript

W-Br Good morning, everyone. My name is Yuri Hirata, and it's my pleasure to welcome you to the Kolee manufacturing plant. I always enjoy giving tours to our own sales staff. I hope you'll let our customers know what you learn here today about the high quality of the products manufactured by Kolee. Right now we're looking at the area on the factory floor where our newest product is being assembled. You can see on your handouts that these represent only fifteen percent of our sales, but we hope that they will become our largest seller—even larger than our weight lifting benches.

Question
95. Who are the listeners?
96. What does the speaker hope will happen?
97. Look at the graphic. What type of exercise equipment does the speaker say is new for the company?

Select the best response to each question.

ETS TOEIC 2023 L&R Test 9 – Image for questions 98–100
Transcript

W-Am Thanks for calling the education office at the Metropolitan Museum of Science. We're pleased to announce several new learning modules specifically for teenagers interested in computer coding. You can find these new modules on our Web site, under the Activities tab. Please note that the registration deadline for this summer's science camps has been extended to March fifteenth. Sign up now to reserve a space. You can find more information online. And finally, if you're a teacher arranging a class trip to the museum, please press seven after the tone and you'll be connected to our school liaison.

Question
98. What is the speaker pleased to announce?
99. What does the speaker say about science camps?
100. Look at the graphic. Who can the listeners speak to by pressing seven?

Select the best answer to complete the sentence.

Question
101. Edison Delivery's trucks leave the warehouse promptly _____ 6:00 A.M. each morning.

Select the best answer to complete the sentence.

Question
102. A _____ copy of the rental agreement for the apartment has been delivered to the main office.

Select the best answer to complete the sentence.

Question
103. _____ can be made online or by calling customer service between 6:30 A.M. and 5:30 P.M.

Select the best answer to complete the sentence.

Question
104. Ms. Shimabukuro rose through the ranks _____ and became the manager in less than two years.

Select the best answer to complete the sentence.

Question
105. The Highland Museum of Robotics will be _____ for renovations until further notice.

Select the best answer to complete the sentence.

Question
106. The Hollytown Arena designates an area where fans can meet their _____ athletes after each game.

Select the best answer to complete the sentence.

Question
107. Billboards that advertise legal services are most effective when placed _____ business districts.

Select the best answer to complete the sentence.

Question
108. Ms. Ueda was quite _____ with the wholesale prices offered by Rea's International Restaurant Suppliers.

Select the best answer to complete the sentence.

Question
109. Geology Monthly is a professional journal with articles written _____ for experts in the field.

Select the best answer to complete the sentence.

Question
110. _____ the year-end sale at Arthur's Camping Supplies, all winter items are discounted by 25 percent.

Select the best answer to complete the sentence.

Question
111. In the _____ future, a hardware store will open on the corner of Oak Boulevard and Primrose Avenue.

Select the best answer to complete the sentence.

Question
112. Mr. Careni requested that _____ from the technical support team come immediately to the Harrisburg office.

Select the best answer to complete the sentence.

Question
113. The time-entry system was _____ unavailable this afternoon, but it is functioning normally now.

Select the best answer to complete the sentence.

Question
114. The upcoming career fair _____ by more than 100 employers and job-recruiting agencies.

Select the best answer to complete the sentence.

Question
115. _____ theater at Landon Cinema is decorated with a different theme.

Select the best answer to complete the sentence.

Question
116. Changes to course content have been halted _____ the Salinas Academy transitions to a new online platform.

Select the best answer to complete the sentence.

Question
117. Bricktown Mayor Julian Trent will _____ help plant flowers in Evans Park this weekend.

Select the best answer to complete the sentence.

Question
118. Please replace pages 28 to 35 in the employee handbook with the _____ pages.

Select the best answer to complete the sentence.

Question
119. _____ we increased our Internet speed, we can download large documents much faster.

Select the best answer to complete the sentence.

Question
120. The lead graphic artist decides which photographs submitted by freelancers _____ to the creative director.

Select the best answer to complete the sentence.

Question
121. _____ you visit the Star Hotel, the cheerful staff makes you feel welcome.

Select the best answer to complete the sentence.

Question
122. Ms. Matlou considered a legal career before _____ deciding to go to business school.

Select the best answer to complete the sentence.

Question
123. Patrons of the festival enjoying picnic lunches on the concert hall's lawn is a _____ dating back almost a century.

Select the best answer to complete the sentence.

Question
124. Many people _____ their online shopping carts when they discover what the shipping charge will be.

Select the best answer to complete the sentence.

Question
125. The state's tourism Web site provides information on many of the area's popular _____.

Select the best answer to complete the sentence.

Question
126. _____ interested in learning more about Shana Fabian's sculptures should attend her talk at Deana Gallery on May 2.

Select the best answer to complete the sentence.

Question
127. The merger between the Oznaze and Tellurisq companies was _____ settled following months of tough negotiations.

Select the best answer to complete the sentence.

Question
128. Auto parts are shipped _____ two to three days unless the customer requests expedited delivery.

Select the best answer to complete the sentence.

Question
129. The interior designer selected some very _____ colors for the lobby walls.

Select the best answer to complete the sentence.

Question
130. Experts recommend that the cooling system be checked by a service technician at regular _____.

Select the best answer to complete the text.

To: Roger Wall <rogerwall@openemail.com>
From: Guillermo Torres <gtorres@supplyflow.com>
Date: May 2
Subject: RE: Missing delivery

Dear Mr. Wall,

This is in response to your ---[131]--- e-mail notifying us that you did not receive your April shipment of office supplies. We verified that your annual subscription is up-to-date and that everything is in order on your side. This error is, therefore, an oversight on ---[132]--- part. We have transitioned to new shipping software, and some customer information was not transferred correctly. Rest assured that this has been fixed and that the error will not ---[133]--- again.

We sent your box of office supplies today using an overnight shipping service. ---[134]---. Inside the box, you will also find a complimentary token of appreciation for your patience.

If you have further questions or concerns, do not hesitate to contact me directly.

Sincerely,

Guillermo Torres, Customer Assistant, Supply Flow, Inc.

Question
131. Question 131
132. Question 132
133. Question 133
134. Question 134

Select the best answer to complete the text.

To: Marketing Department, Tavola Foods Distributors
From: Victor Cotillo
Date: March 4
Subject: Information

Please look at the proposed survey that was just added to our team folder. The first section asks ---[135]--- to rate their favorite vegetables. We felt shoppers might prefer a particular vegetable only if it is fresh and in season. ---[136]---, we also ask what frozen vegetables they buy most frequently and why. In addition, we ---[137]--- a series of questions about food preparation and convenience. We feel this survey will give us a better picture of what our customers want. Please look over everything and quickly respond with any thoughts. ---[138]---.

Question
135. Question 135
136. Question 136
137. Question 137
138. Question 138

Select the best answer to complete the text.

To: vendors@grovecenterfleamarket.org
From: alanc@spicebest.com
Date: October 22
Subject: Parking issue

Dear Vendors,

Starting next month, the owners of the Grove Center Flea Market will charge a flat daily rate of $10 to use the onsite parking deck. This means customers who drive to our weekly flea market will no longer enjoy free parking. I'm concerned that this might ---[139]--- some shoppers from coming, which will hurt our businesses.

As president of the Grove Center Flea Market, I have asked the owners to consider waiving or reducing the fee. ---[140]---. The nearest other large-scale parking facility is at city hall, three long blocks from our site. Street parking is available but can be ---[141]--- to find.

Please reply to all if you have any thoughts on alternative ---[142]---.

Best,

Alan Coleman

Question
139. Question 139
140. Question 140
141. Question 141
142. Question 142

Select the best answer to complete the text.

QUEENSVILLE (November 3)—Recycling just became easier for many local residents thanks to the opening of the township's second recycling center. "West Queensville residents now have a more ---[143]--- location to drop off their materials," Mayor Dustin Larson said at yesterday's ribbon-cutting ceremony. "No longer must they travel to the east part of the town."

---[144]---. However, Ida Aguirre of the Queensville Clean Coalition criticized the town council's decision to eliminate curbside pickup of recyclables. "Curbside pickup should be resumed ---[145]--- elected officials want to make recycling easier," she said in a telephone interview. Open 6 A.M. to 8 P.M. on weekdays, the new 18 Darren Street facility takes only mixed paper and some plastics. Aluminum is not currently ---[146]---.

Question
143. Question 143
144. Question 144
145. Question 145
146. Question 146

Select the best answer for each question.

To: Jeanne Vasseur
From: Milo Bailey
Date: 4 February
Subject: Information

Dear Jeanne,

I think we made the right decision in hiring Carol. She has some excellent ideas about design and content for our Web site. The new site she created will help us attract new clients and help our current clients get the information they need.

In addition to the minor changes you suggested earlier, we could have a blog on the Web site to post accounting tips and share some anecdotes. We need to sit down with Carol to share our thoughts. Her schedule is open tomorrow morning—will you be free?

Sincerely,

Milo

Question
147. Why did Mr. Bailey send the e-mail to Ms. Vasseur?
148. What does Mr. Bailey want to do?

Select the best answer for each question.

Green's Athletic Shoes
18502 Oriole Avenue
Chicago, IL 60800
(312) 555-0132

August 5, 11:27 A.M.

Receipt number: 5926

Lunarwave running shoes
Style: Fleetfoot, men's size 10 $119.00

Suresocks cotton running socks
men's size large $4.99

Coolbreeze T-shirt
men's size medium
Regularly $14.00, now 15% off $11.90

Subtotal $135.89
Sales tax (6.25%) $8.49
Total $144.38

Thank you for shopping at Green's Athletic Shoes!
Please fill out a customer survey at www.greensathletic.com.

All returns must be made within 30 days.
A receipt is required to make a return.

Question
149. What is indicated about the T-shirt?
150. What must a customer do to return an item?

Select the best answer for each question.

Monica Blanco (10:43 A.M.)
Hi, Carrie. Are you working this Friday? I'm working a half shift, and I was wondering if you could cover it. My brother's birthday party is that day.

Carrie Morgan (11:25 A.M.)
I'm working a half shift too. What time are you scheduled?

Monica Blanco (11:37 A.M.)
8 A.M. to noon.

Carrie Morgan (11:39 A.M.)
I might be able to. I could do a full day, actually. I'm scheduled after you.

Monica Blanco (11:40 A.M.)
OK.

Carrie Morgan (11:41 A.M.)
I'm at work right now. When I see Mr. Cho, I'll ask him if it is OK to do your shift as well as mine.

Monica Blanco (11:50 A.M.)
Thank you! I appreciate it.

Question
151. At 11:39 A.M., what does Ms. Morgan mean when she writes, "I might be able to"?
152. Who most likely is Mr. Cho?

Select the best answer for each question.

MEMO

To: All Avisomark Employees
From: Eugenia Bajorek, Assistant Communications Director
Date: January 30
Re: Our company newsletter

As part of a company-wide effort to reduce waste, we will be discontinuing the print version of our weekly company newsletter, effective March 1. From that date forward, the newsletter will be published in its online format only. In addition, beginning in March, the submission deadline for the Employee News section of the newsletter will be changed from the third Friday of each month to the second Friday of each month. This change will give Markus Quimby the time he needs to process and edit submissions. The submission process remains the same: simply e-mail Markus directly at mquimby@avisomark.com.

Question
153. Why was the memo written?
154. According to the memo, why would employees e-mail Mr. Quimby?

Select the best answer for each question.

Driverless Buses in Swansea?

SWANSEA (12 May)—A consortium of city government officials and local business leaders is considering the purchase of driverless buses for some city routes. Commissioned with exploring options to improve transportation in Swansea and surrounding areas, the group recently sent three members to Malaga, Spain, where driverless buses run an eight-kilometre loop several times a day.

Consortium member Gareth Elias was impressed by what he learned. Despite concerns about safety and traffic regulations, Mr. Elias could see driverless buses becoming a reality before long, but only in specific cases. "I believe they would be particularly useful during festivals and special events," he said. "I can't imagine them being on the roads every day."

Anisha Deepak, an engineer specialising in transportation innovation, served as a technical consultant on the trip. She was struck by the complexity of the buses' artificial intelligence system, which allows them to learn as they collect data on every trip.

"Artificial intelligence makes these buses very safe in real-world situations," she said. "Nevertheless, it's best to have a human operator on board at all times in case of emergencies."

A public community forum is scheduled for 2 June to discuss the benefits and drawbacks of driverless buses. Visit the Swansea Town Council's Web site at www.swanseatowncouncil.gov.uk to learn more.

Question
155. What is the purpose of the article?
156. What opinion does Mr. Elias express about driverless buses?
157. What is indicated about Ms. Deepak?

Select the best answer for each question.

Morves Laboratories of Seoul is seeking an associate research scientist who will work collaboratively with a team of other scientists within the Research and Development Division.

Morves Laboratories has more than 85,000 employees in offices and laboratories in Asia, Europe, and North America who are involved in developing, manufacturing, and selling cutting-edge medicines. The Research and Development Division is responsible for achieving the company's primary goal of creating new and effective medications for worldwide use.

Primary Job Functions:

• Design and conduct laboratory experiments
• Perform rigorous data analysis
• Collaborate to write detailed reports
• Present research findings internally and externally to clients at specific meetings

Position Requirements:

• A master's degree in biology
• At least five years of laboratory experience
• Excellent oral and written communication skills

To apply, submit a résumé and cover letter to www.morveslaboratories.co.kr/careers by November 10.

Question
158. What does the job posting indicate about Morves Laboratories?
159. What is one responsibility of the position?
160. According to the job posting, what should an applicant possess?
161. How should someone apply for the position?

Select the best answer for each question.

E-Mail Message

To: team@rosettipasta.com.au
From: valentina_rosetti@rosettipasta.com.au
Date: 20 August
Subject: Update

Dear Team,

The past several years have been fast-paced. — [1] —. Five years ago, when I began selling my homemade pasta, I never expected to need a space larger than the kitchen in my own house. How things have changed! This week, the business won a contract to supply a regional food distributor here in Eastern Australia.

This achievement certainly would not have been possible without you. — [2] —. You have all worked hard to keep pace with such tremendous growth, and it was not always easy. To show my appreciation, I have decided that each of you will receive a bonus. — [3] —.

With our solid team and our streamlined production process, I am optimistic that we will see our product placed on even more supermarket shelves soon. — [4] —. The future looks bright.

Sincerely,

Valentina Rosetti
Chief Executive Officer, Rosetti Pasta Company Ltd.

Question
162. Why did Ms. Rosetti send the e-mail?
163. What does Ms. Rosetti express confidence about?
164. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "It will appear in your accounts on Friday."

Select the best answer for each question.

To: Sid Shepard
From: Corporate Security
Date: July 2
Subject: Your ID badge

Dear Mr. Shepard:

We received your request this morning for assistance in acquiring a new physical identification badge. As your current badge was misplaced, it has been deactivated. To receive a replacement, visit the corporate security office in Paulsen Hall between 7 a.m. and 5:30 p.m. You will be required to show a form of government-issued identification.

In the meantime, you can take advantage of a new corporate initiative. The company app installed on all employees' mobile devices now includes a digital identification card that can be used to gain entry to the corporate parking garage and campus buildings. To access the digital ID card in the app, look for the "ID Card" tab. You can then scan your digital ID to enter all secure areas.

If you have questions or need additional help, please call corporate security at 863-555-0171.

Thank you,

Hopper Technology Corporate Security

Question
165. What is the purpose of the e-mail?
166. What is suggested about Mr. Shepard?
167. The word "gain" in paragraph 2, line 3, is closest in meaning to

Select the best answer for each question.

Margo Basset [9:16 A.M.] Hi, All. Where are we with the schedule for the weekly New Assets lunch series for our new hires?

Stephan Ruess [9:18 A.M.] We've finalized the session topics. I believe we have confirmed one speaker.

Alban Mithat [9:20 A.M.] That is correct. Salima Abubakar from our north suburban office agreed to take on the first session of the series.

Margo Basset [9:24 A.M.] Fantastic. Is she able to present on June 10 as we planned?

Alban Mithat [9:26 A.M.] She is, and she suggested that a panel discussion might be more engaging for her topic, renewable resources. She will moderate the discussion. I've e-mailed the three employees she suggested as panelists.

Margo Basset [9:27 A.M.] That sounds good. And the other sessions?

Stephan Ruess [9:28 A.M.] So, the topics for the other six sessions will be cryptocurrencies, commodities, investments, start-ups, real estate, and virtual interfaces. I hope to have speakers for those sessions lined up by the end of this week.

Margo Basset [9:31 A.M.] And they'll all be held at the midtown office.

Stephan Ruess [9:32 A.M.] Correct. Four of our seven new hires are permanently assigned to the midtown office. The other new hires will be there on session days for required training.

Question
168. What is suggested about the New Assets lunch session on June 10 ?
169. At 9:27 A.M., what does Ms. Basset mean when she writes, "That sounds good"?
170. How many sessions still need speakers?
171. What is true about the New Assets lunch series?

Select the best answer for each question.

Research Findings Presented

GALWAY (1 July)—Eva Urban and her research team at the Ireland Agronomy Association presented their findings to the Galway Department of Transportation on Thursday. During their three-year study, the team was tasked with researching ways to improve the success of tree and shrub plantings along roadways. — [1] —.

"The ground next to newly paved roads is often compacted by heavy machinery associated with construction," Ms. Urban said. "As a result, the soil can't absorb water or nutrients well, which makes it difficult for new growth to establish itself. — [2] —. My team set up different experimental plots alongside highways and tried various combinations of planting, tilling, and amending soils to determine what worked."

The final results of the government-sponsored research project were compiled into a 50-page handbook. Although the handbook was written specifically for the Galway Department of Transportation, its recommendations can be applied by municipal agencies throughout the country. — [3] —.

"Each chapter explores one of the ten best practices identified by the team," said Ms. Urban. "These basic techniques are relevant regardless of where they are implemented. The only site-specific variable is plant selection, as that will depend upon the particular geographic region."

Another point conveyed by the study is that successful plant establishment requires an integrated approach. — [4] —. Improving roadside planting requires a thorough assessment of a site's existing conditions as well as a wide variety of management practices to address the specific issues involved.

Question
172. What is the subject of the research discussed in the article?
173. Why does Ms. Urban mention heavy machinery?
174. In the article, what is indicated about a handbook?
175. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "In other words, one action is not enough."

Select the best answer for each question.

Passage 1

Dawn Sky Catering
525 Horseshoe Lane
Gardendale, PA 19061

Invoice date: December 6 Invoice number: 5688

Customer name Maureen Shibata
Company Gardendale Neighborhood Association (GNA)
Address 4069 Strother Street, Gardendale, PA 19061
Phone number 484-555-0152 E-mail mshibata@gardendalena.org
Event date December 15 Balance due date December 13

Description | Quantity | Price
Platter of assorted raw vegetables with dips | 5 | $125.00
Grilled chicken skewers (tray) | 5 | $150.00
Quiche tarts (tray) | 5 | $175.00
Small chocolate cakes (custom decorated) | 50 | $250.00
SUBTOTAL | | $700.00
Deposit (received November 25) | | –$200.00
BALANCE DUE | | $500.00

Comments or special instructions:
See November 30 e-mail from Ms. Shibata about cake design. This will be for the GNA's annual reception.

Passage 2

GARDENDALE (December 20)—The Gardendale Neighborhood Association (GNA) honored Mayor Karla Fugate at its annual reception last Saturday. Mayor Fugate had been asked to give a short speech about the city's plans to build a new recreational center, after which she was presented with a special plaque to thank her for her role in the Westside Park project. According to GNA president Manuel Yuen, "Mayor Fugate was instrumental in making last year's fund-raising festival for the park a huge success." The festival raised thousands of dollars more than the GNA expected.

"It was a delightful surprise," said Mayor Fugate. "We set ourselves a difficult mission with the park project, but everybody in the GNA and the community at large came through admirably," the mayor continued.

The GNA reception was held in the Gardendale Botanical Garden, which offered a beautiful setting. The food was provided by Dawn Sky Catering, which included an individual chocolate cake for each guest decorated with the GNA logo.

Question
176. What does the invoice suggest about Ms. Shibata?
177. When was the GNA required to pay $500 to Dawn Sky Catering?
178. According to the article, what happened at the reception?
179. In the article, the word "instrumental" in paragraph 1, line 12, is closest in meaning to
180. How many people most likely attended the GNA reception?

Select the best answer for each question.

Passage 1

Chisaka Gaming Systems
410-1109, Nijo Dencho, Nakagyo-ku Kyoto-shi
Kyoto, Japan

Toby Heisenberger
1226 Lark Street
Albany, New York 12210
USA

May 7

Product Recall:
CGS-P27 High-Speed Gaming Computer

Dear Mr. Heisenberger,

This is to inform you that the CGS-P27 High-Speed Gaming Computer has been recalled. We have received reports of units overheating and becoming unusable. To address this issue, an additional fan needs to be installed in your computer. Please return the gaming system to the store in which it was purchased, using your personal customer identification number, PCI-70734. Your system will then be sent back to the manufacturer and repaired at no expense to you.

We apologize for any inconvenience.

Sincerely,
Kobu Matsui
Kobu Matsui, Vice President
Chisaka Gaming Systems

Passage 2

To: Virginia Granger <v.granger@chisakagamingsystems.jp>
From: Jennifer Kinkaid <jkinkaid@albancgm.com>
Date: June 12
Subject: Product recall

Dear Ms. Granger,

Our retail stores have been accepting your CGS-P27 High-Speed Gaming Computers for repairs as arranged. As you may know, owners of your gaming system are reluctant to give up their devices for repair once they find that they will be without the system for two to three weeks. Today alone, three customers (PCI-70734, PCI-17503, and PCI-90022) declined to have their systems repaired.

The good news is that users of your gaming system are very loyal. However, to increase compliance with the recall and as a public relations gesture, you could provide us with several devices as part of a loaner program. Let me know how I can assist with this arrangement.

Thank you!

Jennifer Kinkaid
Alban Computers, Games, and More

Question
181. Why did Mr. Matsui send the letter?
182. What type of company does Ms. Granger work for?
183. In the e-mail, the word "program" in paragraph 2, line 3, is closest in meaning to
184. What can be concluded about Mr. Heisenberger?
185. What does Ms. Kinkaid request in her e-mail?

Select the best answer for each question.

Passage 1

To: Marcella Wairimu <m.wairimu@theushindigroup.co.ke>
From: Henry Bunyasi <h.bunyasi@theushindigroup.co.ke>
Date: 3 February
Subject: Survey

Dear Ms. Wairimu,

The management team has asked us to find out how satisfied our clients are with our digital marketing services. To that end, we will conduct a survey during the month of April.

Given your expertise in survey design and analysis, I would like you to develop a customer satisfaction survey that includes an evaluation of the digital marketing services we advertise on our Web site. It will be sent to each of our longtime clients here in Kenya. Please have a draft ready by 17 February and distribute it to the members of the management team for their review. You and I will present the draft at the management team's meeting on 23 February at 2:00 P.M.

Regards,

Henry Bunyasi

Passage 2

https://www.theushindigroup.co.ke/services_survey

About Us | Services | Plans and Pricing | Company News

Satisfaction Survey
1 May

At The Ushindi Group, we strive to provide you with top-quality marketing services. That is why we are asking our longtime clients to complete this short survey about our digital marketing services. With the information you provide, we can identify areas for improvement. Please submit your responses on or before 19 May. Thank you for helping us to serve you better.

Please type one of the following values into the appropriate box for each service.
1 = very dissatisfied, 2 = dissatisfied, 3 = no opinion, 4 = satisfied, 5 = very satisfied

Digital Marketing Services
A. Advertising on social media [ ]
B. Content creation, including written content, photos, and videos [ ]
C. E-mail marketing to existing and potential customers [ ]
D. Web and mobile app development and design [ ]

Client name (optional): [ ]

Passage 3

https://www.theushindigroup.co.ke/companynews

About Us | Services | Plans and Pricing | Company News

Improvements to Our Services

In response to customer feedback, The Ushindi Group will introduce a new e-mail marketing strategy on 15 July.

Our new focus will be on triggered e-mails. Triggered e-mails are sent out automatically based on customer behaviour and have a much higher response rate than traditional marketing e-mails. Triggered e-mails help companies turn casual buyers into loyal customers.

We anticipate that this change will result in a noticeable increase in repeat customers for our clients. The price of our services will remain the same. For more information, you may contact your marketing account manager directly, call The Ushindi Group at 0800 205 555, or send an e-mail to info@theushindigroup.co.ke.

Question
186. What is stated about Ms. Wairimu in the e-mail?
187. What will most likely happen on February 23 ?
188. What can be concluded about the satisfaction survey?
189. What news is reported on the second Web page?
190. What digital marketing service will The Ushindi Group change based on responses to its survey?

Select the best answer for each question.

Passage 1

Director Rubio Celebrated

MERRINGTON (July 20)—Although Pedro Rubio retired from directing ten years ago, his award-winning films still influence today's cinema.

Rubio's childhood home was near a movie house, where he fell in love with the art form. He saw several movies a week, sometimes watching the same movie multiple times.

His extensive familiarity with a range of genres is apparent in his work. Titles range from the romantic Send Me Some Roses to the horror classic That House.

Rubio retired from filmmaking at age 65 after almost 40 years of directing, but he has kept busy. Most recently, he has been working as a guest lecturer at the nearby Weberton Film School.

Readers will be pleased to hear that our own Merrington Cinema will be showing Rubio's films throughout August. Whether you are a longtime fan or have never seen a Rubio film, you will surely enjoy this offering at Merrington Cinema.

Passage 2

https://www.merringtoncinema.com

Home | Schedule | Reviews | Contact Us

Choose Your Own Double Feature

In August, we will celebrate the acclaimed director Pedro Rubio's birthday by showing many of his movies. And you can purchase tickets to two movies for the price of one! Rubio made the films listed below at the beginning of his directing career. See the Schedule page for the complete list of films and their weekly viewing times.

Put a Roof on It, Comedy, 102 minutes
Construction workers do their best to build a wealthy man's dream home while his brother tries to take over the project.

Through a Diamond Rain, Science Fiction, 124 minutes
Two teams of researchers travel to Neptune and try to send their findings back to Earth.

Weekends and Memories, Drama, 115 minutes
A group of old friends gather at a country house and discover that much has changed since they were last together. This film won the Gold Dreamer Award.

The Strange Drive, Western, 107 minutes
Cowboys on a cattle drive encounter a series of interesting and unusual strangers.

Passage 3

https://www.merringtoncinema.com/reviews

Home | Schedule | Reviews | Contact Us

I recently read a great article about director Pedro Rubio. It contained a lot of information about his work and life, including some surprising information about what he has been doing since he retired from filmmaking. The article also mentioned that Merrington Cinema would be showing his films. So I went to the cinema's Web site and saw the two-for-one deal. I thought this would be an excellent way to spend a Saturday, so I went! I saw two wonderful movies. One of the films I saw was new to me: it was about scientists on a mission in space. I loved it!

For a movie fan like me, Merrington Cinema's promotion was perfect. I understand there will be a similar promotion for Meredeth Bui's films in October. I'll be sure to take advantage of great offers like this again.

—Talia Pak

Question
191. According to the article, how did Mr. Rubio become interested in the cinema?
192. According to the first Web page, why is Merrington Cinema offering a promotion?
193. According to the first Web page, what do the four listed movies have in common?
194. What did Ms. Pak find surprising about Mr. Rubio?
195. What movie did Ms. Pak see recently for the first time?

Select the best answer for each question.

Passage 1

Submission Policy

Undeniable is an ad-supported literary journal of short fiction and nonfiction by emerging writers. We waive our $5 fee for first-time submitters.

• Stories must be between 250 and 1,000 words (no poetry, please).

• Do not include illustrations. All illustrations are produced in-house.

• Attach your story in an e-mail to: submissions@undeniable.com. Please include a brief synopsis of your piece, and tell us how you discovered Undeniable.

• We pay a $50 honorarium upon acceptance for publication.

• If we accept your story, we will send you a contract and a form to set up an electronic money transfer.

Passage 2

*E-mail*

To: submissions@undeniable.com
From: len.sutherland@onyxmail.com
Date: March 15
Subject: Cover letter and submission
Attachment: Ji's Journey

Greetings!

My submission, "Ji's Journey," centers on a young dress designer, Toby Ji, who overcomes obstacles to realize her dreams in the fashion industry.

I was introduced to Undeniable last year by my writing instructor at the Artman Institute in Portland, Oregon, and have since become a subscriber. I particularly enjoy your Nonfiction Corner; one of my favorites was "Waygone Beach," which inspired me to write "Ji's Journey." I believe it would be an ideal fit for this section. Like "Waygone Beach," "Ji's Journey" is a true story of hope and perseverance.

Thank you for your consideration and for creating a forum for new writers like me.

Sincerely,

Len Sutherland

Passage 3

To: len.sutherland@onyxmail.com
From: jerrybuckman@undeniable.com
Date: July 2
Subject: Your submission

Dear Mr. Sutherland,

Your story, "Ji's Journey," generated a great deal of positive feedback about the June issue. Congratulations! And your instincts were correct regarding your story's placement. All this has us hoping you will submit more stories to Undeniable. As an added incentive, we will be increasing our honorarium to $100 beginning next month.

As a subscriber, you are likely familiar with Stacy Jordan's question-and-answer column featuring a different writer each month. Would you be willing to answer a few questions about your literary training, writing method, and how you find story ideas? If so, I will forward your e-mail address to Ms. Jordan, who will reach out to you in the near future.

Sincerely,

Jerry Buckman
Associate Editor

Question
196. What does the policy indicate about Undeniable ?
197. According to the first e-mail, where did Mr. Sutherland discover Undeniable ?
198. What can be concluded about "Waygone Beach"?
199. How much did Mr. Sutherland receive for his story in the June issue of Undeniable ?
200. What does the second e-mail suggest about Ms. Jordan?

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