ETS TOEIC 2024 L&R Test 10 (Online Test)

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Select the one statement that best describes what you see in the picture.

ETS TOEIC 2024 L&R Test 10 – Image for question 1
Transcript

(A) The man is reaching above a shelf.

(B) The man is adjusting his glasses.

(C) The man is paying for an item.

(D) The man is trying on gloves.

Question
1. Question 1

Select the one statement that best describes what you see in the picture.

ETS TOEIC 2024 L&R Test 10 – Image for question 2
Transcript

(A) She's opening an umbrella over a dining area.

(B) She's standing on a patio near a house.

(C) She's taking a tool out of a storage cupboard.

(D) She's picking up some cushions off the ground.

Question
2. Question 2

Select the one statement that best describes what you see in the picture.

ETS TOEIC 2024 L&R Test 10 – Image for question 3
Transcript

(A) They're raking some leaves.

(B) They're shoveling soil into a bag.

(C) They're working in a garden.

(D) They're watering some flowers.

Question
3. Question 3

Select the one statement that best describes what you see in the picture.

ETS TOEIC 2024 L&R Test 10 – Image for question 4
Transcript

(A) Some food has been laid out on platters.

(B) Some chairs are lined up against the wall.

(C) Some floor tiles are being installed.

(D) Some dinner plates have been placed in a sink.

Question
4. Question 4

Select the one statement that best describes what you see in the picture.

ETS TOEIC 2024 L&R Test 10 – Image for question 5
Transcript

(A) A worker is changing a lightbulb.

(B) A worker is handing a box to a customer.

(C) A worker is crouching down behind a counter.

(D) A worker is cleaning a window.

Question
5. Question 5

Select the one statement that best describes what you see in the picture.

ETS TOEIC 2024 L&R Test 10 – Image for question 6
Transcript

(A) Some potted plants are on both sides of an entrance.

(B) An awning is shading a parking area.

(C) Some signs are posted on a brick building.

(D) Some furniture is propping open a door.

Question
6. Question 6

Select the best response to the question.

Transcript

When will you deliver the furniture I ordered?

(A) By Tuesday at the latest.

(B) To several clients.

(C) I bought a trailer.

Question
7. Question 7

Select the best response to the question.

Transcript

Is your flight tomorrow or this afternoon?

(A) In-flight snacks.

(B) It's this afternoon.

(C) At baggage claim.

Question
8. Question 8

Select the best response to the question.

Transcript

How often does the research team schedule training sessions?

(A) The team leader, I think.

(B) Some new software.

(C) Every other week.

Question
9. Question 9

Select the best response to the question.

Transcript

Can I pay my bill with a credit card?

(A) Sure, that's fine.

(B) I don't believe him either.

(C) The gas station on your right.

Question
10. Question 10

Select the best response to the question.

Transcript

The project proposal still needs work.

(A) The other office.

(B) No, it's still not working.

(C) I can help you with it.

Question
11. Question 11

Select the best response to the question.

Transcript

Where do you plan to stay during your visit to the city?

(A) I thought the building had twelve floors.

(B) Oh, just to present at a conference.

(C) At a friend's house.

Question
12. Question 12

Select the best response to the question.

Transcript

How did you improve the processing speed?

(A) That's a question for Silvia.

(B) What's the speed limit?

(C) I don't like to swim.

Question
13. Question 13

Select the best response to the question.

Transcript

Do you take exercise classes too, or just dance classes?

(A) The instructor teaches in the mornings.

(B) These shoes fit perfectly.

(C) I only take dance.

Question
14. Question 14

Select the best response to the question.

Transcript

When will the new coffee machine be installed in the lobby?

(A) No, it wasn't expensive.

(B) The front door is unlocked.

(C) Within the next few days.

Question
15. Question 15

Select the best response to the question.

Transcript

The new marketing director will be hired soon, won't she?

(A) Didn't you check your e-mail?

(B) It's about ten minutes from here.

(C) No, a little lower.

Question
16. Question 16

Select the best response to the question.

Transcript

I really need some help with the presentation graphics.

(A) Insook can do those for you.

(B) A conference in Chicago.

(C) No, in Research and Development.

Question
17. Question 17

Select the best response to the question.

Transcript

Who can I talk to about scheduling a haircut?

(A) Will you be available tomorrow afternoon?

(B) Not too short on the sides, please.

(C) Thanks, the scheduling software has been helpful!

Question
18. Question 18

Select the best response to the question.

Transcript

Did you already prepare the agenda for the department meeting?

(A) We should close the windows.

(B) It was postponed.

(C) I bought them at the department store.

Question
19. Question 19

Select the best response to the question.

Transcript

Do you take your coffee with or without milk?

(A) The coffee shop on Bayview Avenue.

(B) I prefer drinking tea.

(C) We'll need to place an order for paper.

Question
20. Question 20

Select the best response to the question.

Transcript

Why are you installing new software?

(A) Because our current software is outdated.

(B) We rented a large stall.

(C) I'm going to wear a jacket.

Question
21. Question 21

Select the best response to the question.

Transcript

When will next month's cost projections be ready?

(A) That portable projector was recently replaced.

(B) An unexpected surplus.

(C) I sent an e-mail a few minutes ago.

Question
22. Question 22

Select the best response to the question.

Transcript

Would you ask Tae-Joon to help set up the product display?

(A) Several kinds of headsets.

(B) No, I can do it myself.

(C) I can't see the bottom line of the chart.

Question
23. Question 23

Select the best response to the question.

Transcript

Which version of the contract do you have?

(A) He's a general contractor.

(B) On the second floor.

(C) The final one.

Question
24. Question 24

Select the best response to the question.

Transcript

Why isn't Ms. Pérez here yet?

(A) No, I can't hear anything.

(B) Company headquarters.

(C) Because she's meeting with her manager.

Question
25. Question 25

Select the best response to the question.

Transcript

I heard that our company might be merging with another one.

(A) Oh, I didn't know that.

(B) A good-selling product.

(C) Akira told me to put it there.

Question
26. Question 26

Select the best response to the question.

Transcript

Could you ask the next patient to come in?

(A) It's in the cabinet.

(B) The waiting room is empty.

(C) They're both studying nursing.

Question
27. Question 27

Select the best response to the question.

Transcript

Are the blueberries ready to harvest?

(A) I'll try the strawberry flavor.

(B) We have a view of the beach.

(C) It's not summertime yet.

Question
28. Question 28

Select the best response to the question.

Transcript

How long will it take us to get to the theater?

(A) Tickets for the performance are sold-out.

(B) At seven o'clock, I think.

(C) Actually, I don't have a preference.

Question
29. Question 29

Select the best response to the question.

Transcript

Are you going to send a report or give a presentation to our clients?

(A) We enjoyed their talk.

(B) I'll probably do both.

(C) Twenty people attended.

Question
30. Question 30

Select the best response to the question.

Transcript

When should we hang up the posters for our conference?

(A) Sure, my car will be fixed soon.

(B) Next to the main entrance.

(C) The design still needs to be finalized.

Question
31. Question 31

Select the best response to each question.

Transcript

M-Cn: Welcome to the Firelamp Bistro. How many for dinner?

W-Br: There'll be five of us, but I'm afraid I forgot to make a reservation.

M-Cn: No problem. But I should mention that we'll be closing earlier than usual this evening for a private event. If you'd like to sit outdoors on the patio while you wait, I'll send a server to get you started with drinks and appetizers. We'll get you seated as soon as possible.

W-Br: That sounds fine. Thank you. And if possible, we'd like to sit in a quieter part of the restaurant. We have some business to discuss.

Question
32. What did the woman forget to do?
33. What does the man say about the restaurant?
34. What does the woman request?

Select the best response to each question.

Transcript

W-Br: Hi, Suresh. Office World Incorporated is thrilled about this collaboration with your company. Your signature line of office products looks great, and we believe they'll sell quite well. We're looking forward to partnering with you.

M-Cn: Thanks. I look forward to a good working partnership as well. And I'm proud of the fact that all my products are made with recycled materials. I want to promote environmental responsibility.

W-Br: I'm impressed! Ah, and here is Vedika with her camera equipment.

W-Am: Hello—I'm here to take some promotional photos. I'd like to get some shots of you with your products, Suresh. We want to post them online.

Question
35. What is the conversation mainly about?
36. What does the man emphasize about some products?
37. Why has Vedika joined the meeting?

Select the best response to each question.

Transcript

M-Au: Hi, Lirong. Thanks for meeting with me. I'd like to consider advertising strategies for our bicycle shop during the annual charity bicycle race.

W-Br: Well, like last year, as one of the sponsors of the event, we'll have our company name printed on the banner.

M-Au: Great, but this year, I'd also like us to donate our top-of-the-line bicycle to the winner of the race to show how much we care about our community.

W-Br: That's a nice idea, but sponsoring the race is already going to be costly. I'm worried about the added expense of donating a bicycle as well.

Question
38. What event are the speakers discussing?
39. What does the man suggest doing this year?
40. What concern does the woman express?

Select the best response to each question.

Transcript

M-Cn: Welcome, Farida, and here's your identification badge. My name's Malik Aljohani. I'm a senior engineer, and during your first 60 days at Tilmer Tech, I'll be mentoring you throughout the new-employee onboarding process.

W-Am: I'm glad to be here—your company's one of the top manufacturers of robotic vacuum cleaners in the country. Since I just graduated from university, it's exciting to be applying all that theory directly to this engineering job.

M-Cn: Absolutely! And right now we're headed to your first activity for today. Like all new engineers here, you'll be tasked with taking apart and reassembling our top-selling product. It's a first step in helping you become knowledgeable about how our product functions.

Question
41. Who is the man?
42. What product does the company manufacture?
43. What will the woman most likely do next?

Select the best response to each question.

Transcript

M-Au: Hey, Jyoti. I can't believe it. You know how I told you that I won some tickets to my favorite basketball team's championship for this weekend? Well, now I can't go.

W-Am: Why? What happened? You look really disappointed.

M-Au: One of my clients has requested a rush on their order. I'll need to do a quality check on all the products so we can ship by Monday morning.

W-Am: Well, I'm free this weekend. Why don't I take over for you? Just let your supervisor know that I can do the quality check. You can help me out next weekend.

Question
44. What was the man hoping to do this weekend?
45. Why does the man need to cancel his plans?
46. What does the woman offer to do?

Select the best response to each question.

Transcript

W-Br: I understand that you've found a good candidate to deliver the keynote speech at our conference.

M-Cn: I have. Dr. Murad Jebreen. He's a specialist in sports medicine, and he's developed new surgical techniques for athletes with knee injuries. His new book on the topic will be published later this month, actually.

W-Br: Oh, yes. I've heard of him. I wonder if we have enough money to give copies to everyone who comes to the conference.

M-Cn: I can check our budget.

Question
47. What was the man asked to do in preparation for a conference?
48. Who is the conference intended for?
49. What does the woman want to hand out to conference attendees?

Select the best response to each question.

Transcript

W-Br: Hi. I'm calling about your advertisement. I currently rent a space downtown where I build and repair furniture, but the owners just sold the building, and I have to be out by the end of the month.

M-Au: Well, my space is quite large—enough to fit two cars or a work truck. It also has a dock in the back to load large containers, if that would be useful to you.

W-Br: Ideally, yes. I build large items, and a loading dock would make pickup and delivery easier.

M-Au: Would you like to see it this afternoon? Currently, there's no electricity, but I could call and have it turned on today.

Question
50. Who is the woman?
51. What does the man highlight about a work space?
52. What does the man offer to do for the woman?

Select the best response to each question.

Transcript

W-Am: Waseem, I know this is last-minute, but is there any chance we can add another section to the workbook for tomorrow's seminar?

M-Au: Oh. The workbook's already been printed.

W-Am: I see. I just learned that the company added a new policy about working with clients that we need to include.

M-Au: Well, why don't we just add an insert to each copy of the workbook before we pass them out? Then everyone will be informed of the change.

Question
53. What are the speakers preparing for?
54. What does the man imply when he says, "The workbook's already been printed"?
55. What does the man suggest?

Select the best response to each question.

Transcript

M-Cn: Hi, Astrid. Thank you for meeting with me.

W-Am: Of course. I have an open-door policy for all my employees here at the factory.

M-Cn: So, I'd like to talk about changing my work schedule to the day shift.

W-Am: Well, we've had a lot of requests for that lately.

M-Cn: I see. But remember, I've been working the night shift for over ten years.

W-Am: That's true. Let me look into it. I'll check the schedule and see what I can do. No promises though.

Question
56. Who most likely is the woman?
57. Why does the woman say, "we've had a lot of requests for that lately"?
58. What does the woman say she will do?

Select the best response to each question.

Transcript

W-Br: I have bad news. Ife just sent me a text message. Her car won't start. The battery seems to be dead. She won't be here in time to lead her tour group.

M-Cn: Oh no. Well, I'm leading a tour of the seaport this morning.

W-Br: Rajeev, you're available. I know you're technically still in training, but I think you can handle it.

M-Au: Hmm. The historic warehouse district, right? I'm a little nervous about that.

M-Cn: You did a great job when you shadowed me on that tour last week. You even answered questions from the group.

Question
59. What news does the woman share?
60. Who are the men?
61. Why is Rajeev nervous?

Select the best response to each question.

ETS TOEIC 2024 L&R Test 10 – Image for questions 62–64
Transcript

M-Cn: We need to check with the project manager about today's construction schedule.

W-Am: I already did—I just came from his office. He said we're going to close off multiple lanes to create a safe work zone.

M-Cn: Got it. Which ones are we closing?

W-Am: All of them except for the passing lane.

M-Cn: Wow, this closure is really going to affect the morning commute.

W-Am: You're right. I'm going to ask for extra personnel to help manage the traffic volume.

Question
62. Where has the woman just come from?
63. Look at the graphic. Which lane will stay open today?
64. What does the woman say she will ask for?

Select the best response to each question.

ETS TOEIC 2024 L&R Test 10 – Image for questions 65–67
Transcript

M-Au: Let's start planning the annual employee retreat.

W-Br: Yes. I think we should hold it outside. We're at our desks all day, so it would be really great to spend some time in the sun.

M-Au: I agree. There's a place, Oliver's Orchard, that lets you pick your own fruit. We could have the event there.

W-Br: Great idea. The retreat's in June. Is it open then?

M-Au: According to the Web site, they are.

W-Br: Perfect. I'll call the orchard to make a reservation for our group.

Question
65. What does the woman suggest about an event location?
66. Look at the graphic. Which fruit will be picked during the event?
67. What does the woman say she will do?

Select the best response to each question.

ETS TOEIC 2024 L&R Test 10 – Image for questions 68–70
Transcript

M-Au: Hi. I'm looking for an apartment, and I saw your advertisement. Do you have any two-bedroom apartments available in May?

W-Am: Yes. In fact, we've just finished construction on a new complex.

M-Au: Does the complex have a lot of outdoor space? I'd like to have an area to entertain guests outside.

W-Am: Yes, there's plenty of green space. The building in the back corner, farthest from the office, has the most space and a lot of shade.

M-Au: I'd be interested in that.

W-Am: And for an extra 80 dollars per month, you can get a reserved parking space right in front of your unit.

Question
68. Who most likely is the woman?
69. Look at the graphic. Which location is the woman referring to?
70. What might the man pay extra for?

Select the best response to each question.

Transcript

M-Cn: Some of you have been accidentally skipping some of your closing duties, so I've called this meeting to clarify what is expected. After you've sanitized all the food preparation areas in the kitchen, make sure the pantry and walk-in refrigerator doors are shut and locked. There are a few other tasks to complete before you leave. I know the current checklist isn't up-to-date, so I'll make the necessary revisions to it.

Question
71. What is the purpose of a meeting?
72. What type of business do the listeners most likely work for?
73. What does the speaker say he will do?

Select the best response to each question.

Transcript

M-Au: Hi, Melissa. It's Hiroki from Ecology Now Magazine. I just read your article about protecting old-growth forests in Europe and how important these conservation efforts are to the local communities. First of all, I loved your descriptions of the mushroom-hunting social groups. Readers will feel like they're there! However, your article mainly presents the views of people who use the forests for recreation. We need to hear from the lawmakers responsible for the new regulations impacting land use. And be sure to include some photos. Aside from that, great job. Call me back if you want more guidance.

Question
74. What topic did the listener write an article about?
75. What does the speaker like about the article?
76. Who does the speaker want the listener to interview?

Select the best response to each question.

Transcript

W-Am: Welcome, everyone, to this workshop on artificial intelligence technologies. Though I know everyone's been enjoying the coffee and conversation, we have a lot of speakers on the schedule. To start things off, we're delighted to invite Dr. Haruka Adachi to the stage. She'll demonstrate some ways computer systems can simulate human intelligence. Even if you're not a computer programmer, I'm sure you'll find this demonstration easy to follow. Please feel free to raise your hand to ask questions at any time. We want these sessions to be interactive.

Question
77. What does the speaker imply when she says, "we have a lot of speakers on the schedule"?
78. What industry does Dr. Adachi most likely work in?
79. What does the speaker encourage the listeners to do?

Select the best response to each question.

Transcript

M-Au: Attention, everyone: the home bathroom showcase will begin in an hour in Hall D. The showcase will feature the latest designs for showers and bathtubs, as well as a variety of materials for home customization. Exhibitors, please be at your designated booth at least 30 minutes before the showcase opens to the public. If you need assistance, any staff member can direct you to your booth. Attendees, don't forget to bring your tickets to the showcase. We will be running a raffle with a chance to win a new bathtub. You'll need your ticket to participate.

Question
80. What type of event is most likely taking place?
81. What are exhibitors asked to do?
82. What does the speaker say attendees can do with their tickets?

Select the best response to each question.

Transcript

W-Br: Hi, Andrew. I'm calling about the Dearborn Hotel account—the clients that we're producing the television commercial for. I just heard from them, and they said they've been very satisfied with how you're addressing their needs for the project. It's always great to get such positive feedback from our clients, and this is your first account. They also mentioned that they'd like to make some adjustments to the project timeline. Could you e-mail me the most recent copy of it? Thanks!

Question
83. What industry does the speaker most likely work in?
84. What does the speaker mean when she says, "this is your first account"?
85. What does the speaker ask the listener to send?

Select the best response to each question.

Transcript

W-Am: Hi, everyone. As farm employees, we have all come across various issues with our equipment. Today I'm going to talk about what to do when you find liquid leaking from any of our farm equipment. Our mowers and tractors mainly use fluids like water, or oil to control steering. When you find fluid leaking from a broken tube or valve, don't try to fix it yourself. Please let me know, and I'll contact the manufacturer for a replacement part. Otherwise, the warranty will be voided.

Question
86. Where do the listeners most likely work?
87. What is the speaker mainly discussing?
88. What solution does the speaker suggest?

Select the best response to each question.

Transcript

M-Au: Good afternoon, and thanks for visiting Eastgate Art Museum. This month, we're delighted to offer a special exhibit of Johann Weber's paintings. In just a few minutes, our museum director will be giving a talk in the museum theater about the artist's life and work. While you're here, please consider becoming a member of the museum. To sign up, stop by the information desk. Members will receive advance notice about educational events, like the one today.

Question
89. Who is Johann Weber?
90. What will take place momentarily?
91. According to the speaker, what can the listeners do at the information desk?

Select the best response to each question.

Transcript

W-Am: This chart shows the clinic's average monthly expenses. Our wages for dental hygienists, assistants, and other staff members are about 25 percent of the budget, which is right on target. Even though our rent has gradually increased over the years, it still doesn't take up a large part of our budget. However, look at the costs of our supplies. You know, we haven't looked at other suppliers recently. Any savings we might find could be used for marketing to help bring in more business. So, where could we focus our marketing efforts?

Question
92. Where does the speaker most likely work?
93. What does the speaker imply when she says, "we haven't looked at other suppliers recently"?
94. What will most likely be discussed next?

Select the best response to each question.

ETS TOEIC 2024 L&R Test 10 – Image for questions 95–97
Transcript

M-Cn: Hi. I'm calling to purchase some backpacks for my company. We recently started selling textbooks, and our employees will be traveling regionally to sell them. I'd like to provide the backpacks to our customers as promotional gifts, but I'd like them to be sturdy—so I'd like something with padded straps to make them comfortable. And there should be easy access to a water bottle as well. If you have what we need, we plan to order 50 of these. So, can you tell me if there is a bulk discount? Please call me back at 555-0198.

Question
95. Why does the speaker want to purchase backpacks?
96. Look at the graphic. Which backpack fits the speaker's needs?
97. What does the speaker ask about?

Select the best response to each question.

ETS TOEIC 2024 L&R Test 10 – Image for questions 98–100
Transcript

W-Br: Hi, everyone. As most of you know, I opened this grocery store five years ago. I'm happy that we are the main supplier of fruits and vegetables in the neighborhood, and the demand for our products has increased. To meet this need, we've received a loan that will allow us to expand our operations! These additional funds will allow us to make an important change: effective immediately, we'll be open seven days a week! That means we'll have extra shifts available—if you'd like to work one of these extra shifts, please let me know.

Question
98. What type of business does the speaker run?
99. According to the speaker, what did the business receive?
100. Look at the graphic. Which day will the business hours change?

Select the best answer to complete the sentence.

Question
101. According to the department head, _____ are ready to begin work on the Arborney Bridge project.

Select the best answer to complete the sentence.

Question
102. The policy prohibiting visitor access to the laboratory must be _____ followed.

Select the best answer to complete the sentence.

Question
103. Yoon-Hee Kim is the _____ graduate of Serrica University to lead a Fortune 500 company.

Select the best answer to complete the sentence.

Question
104. Contact Frank Marilli in the IT department _____ you have any problems with the new database software.

Select the best answer to complete the sentence.

Question
105. A _____ efficiency expert will be visiting our work site in early November.

Select the best answer to complete the sentence.

Question
106. At Gallant's Pet Store, customer _____ are accepted between 9:00 A.M. and 6:00 P.M.

Select the best answer to complete the sentence.

Question
107. The management at Carette Industries _____ values the work of the research team.

Select the best answer to complete the sentence.

Question
108. Pentrexa Pharmacy is able to _____ most prescriptions within one business day.

Select the best answer to complete the sentence.

Question
109. The _____ of a parking structure for Huron General Hospital will begin on June 1.

Select the best answer to complete the sentence.

Question
110. Some of the flower beds surrounding Dale Valley Lodge had to be replanted _____ the recent rainstorm.

Select the best answer to complete the sentence.

Question
111. Several water stations _____ along the route of next week's marathon.

Select the best answer to complete the sentence.

Question
112. The Crown Lagoon Hotel has 150 rooms, each with a _____ view of the city.

Select the best answer to complete the sentence.

Question
113. Overall, charitable donations rose last year, _____ specific dollar amounts are not yet available.

Select the best answer to complete the sentence.

Question
114. We strongly advise you to back up the data stored on your electronic device _____ turning it in for repairs.

Select the best answer to complete the sentence.

Question
115. Because Ms. Garcia enjoys creating charts and graphs, her supervisor _____ asks her to make materials for presentations.

Select the best answer to complete the sentence.

Question
116. Manufacturers of high-end products are dealing with excess _____ because consumers are buying fewer luxury items.

Select the best answer to complete the sentence.

Question
117. The Hayle Group, _____ consists of business consultants and lawyers, advocates for tax policy reforms.

Select the best answer to complete the sentence.

Question
118. Daishi Asayama is one of three applicants being _____ to oversee the Kingston franchises.

Select the best answer to complete the sentence.

Question
119. The reviewer of Ms. Chen's book noted that her research was _____.

Select the best answer to complete the sentence.

Question
120. Mr. Pereira has worked in our legal department _____ his transfer to the Atlanta office ten years ago.

Select the best answer to complete the sentence.

Question
121. Pennypack Markets soon plans to break ground on its largest _____ center in the area.

Select the best answer to complete the sentence.

Question
122. Ms. Miller _____ welcomed the speakers who will be leading the workshops.

Select the best answer to complete the sentence.

Question
123. Mr. Nayar _____ the need for enhanced safety protocols long before the government issued a report on the topic.

Select the best answer to complete the sentence.

Question
124. Angelia Financial recently announced _____ changes to its benefits package that were greeted enthusiastically by its staff.

Select the best answer to complete the sentence.

Question
125. _____ poems written by Mike Hanover are included in the new edition of Merwyn's Anthology.

Select the best answer to complete the sentence.

Question
126. For a list of local farms that supply food to restaurants, please _____ to the Hueland Farm Association Web site.

Select the best answer to complete the sentence.

Question
127. Samidu Communications is soliciting suggestions from its staff about ways of improving employee _____.

Select the best answer to complete the sentence.

Question
128. Mr. Ben-Moshe always reserves the banquet room at Saitomi's Kitchen _____ the sales team has a holiday event.

Select the best answer to complete the sentence.

Question
129. Annika Dulin _____ the marketing department at Tollason Industries' planning meeting tomorrow.

Select the best answer to complete the sentence.

Question
130. Do not post any statements about the company on social media without prior _____.

Select the best answer to complete the text.

Kray Villa Museum To Celebrate Grand Opening

DEERFIELD (May 2)—The official opening of the Kray Villa Museum will take place on May 29 at 10 A.M. To mark the occasion, various festivities will be held throughout the day. ---[131]---. Visit www.krayvillamuseum.org for details.

The museum is housed in the imposing structure ---[132]--- was home to the once-influential Kray family beginning in the late 1800s. Having laid abandoned for the last 30 years, the property was purchased 2 years ago by the Deerfield Historical Society. Subsequently, the gardens were restored to appear as they did when the first generation of Krays moved into the villa. ---[133]---, furnishings of the kind most likely used by the family are on display.

During the museum's opening festivities, a live band ---[134]--- music that was popular in the late nineteenth century.

Question
131. Question 131
132. Question 132
133. Question 133
134. Question 134

Select the best answer to complete the text.

To: All employees
From: Cecil Radu, Information Technology Manager
Date: April 8
Re: Network alert

We are experiencing some problems with our local network. Some of the affected services include the ---[135]--- company Web site and the payroll database. We have also received information ---[136]--- network data becoming corrupted and files not saving properly. Therefore, to ensure that you do not lose any work, please avoid using the network this morning while my team addresses these ---[137]---. We anticipate that the systems will be fully functional by this afternoon. ---[138]---.

Question
135. Question 135
136. Question 136
137. Question 137
138. Question 138

Select the best answer to complete the text.

April 2

Dear TP&G Customer,

Takoradi Power & Gas (TP&G) is committed to providing every customer with dependable electricity service. To this end, we need to make some improvements to our ---[139]---. A maintenance crew will be upgrading transformers in your neighbourhood on or about 22 April, beginning at 10 A.M. ---[140]---, we will need to shut off the electricity to residences in your area from approximately 10 A.M. to 1 P.M. on that day. ---[141]---. We hope that by ---[142]--- this notice, any disruptions caused by the planned outage will be minimized.

Question
139. Question 139
140. Question 140
141. Question 141
142. Question 142

Select the best answer to complete the text.

To: hanna.kalita@netmail.co.uk
From: patientoutreach@ebmp.co.uk
Date: 12 June
Subject: Invitation to patient portal

Dear Ms. Kalita,

East Burberry Medical Practice has recently rolled out its patient portal, Burmed Connect. This service ---[143]--- to help you manage your healthcare at your convenience. You are invited to create an account to access the portal. Once enrolled, you will be able to book appointments with our doctors as well as view your medical records and request prescriptions. ---[144]---, you can use Burmed Connect to send messages to your doctor. Only you and your doctor will be able to see any messages exchanged between the two of you. ---[145]---.

To create an account, start by going to www.eastburberrymedicalpractice/patient-portal.co.uk. If you experience any difficulties with the ---[146]--- process, please call 20 5550 0169.

Sincerely,

Emma Richardson, Patient Outreach Coordinator

Question
143. Question 143
144. Question 144
145. Question 145
146. Question 146

Select the best answer for each question.

Galloway Office Park

Building 1
Harris Toddman, MD
Lansin Diagnostic Labs
Smiley Dental Offices

Building 2
Freel Primary Care Physicians
Rally Star Physical Therapy Associates

Building 3
Lee and Associates, Internists
Kare Medical Services

Building 4
Lurie Pharmaceuticals

No Truck Access
No Soliciting
No Trespassing

Question
147. Where would the sign most likely be found?
148. What type of businesses are listed on the sign?

Select the best answer for each question.

Darion Gaines [11:16 A.M.]
Sonia, the sink in the third-floor break room is clogged.

Sonia Pinkerton [11:20 A.M.]
Again? That's the second time this month.

Darion Gaines [11:22 A.M.]
One of our sales associates got it unclogged last time, but maybe we should call a professional this time. Should I contact Mr. Green and let him know?

Sonia Pinkerton [11:23 A.M.]
The office manager? I think it might be best to call the head of maintenance, Tammy Toska. She can probably get someone out to fix it pretty quickly.

Darion Gaines [11:24 A.M.]
OK. I could reach out to her.

Sonia Pinkerton [11:25 A.M.]
Go ahead. In the meantime, I'll put up a notice to let everyone know they should not use that sink.

Question
149. Who most likely is Mr. Green?
150. At 11:25 A.M., what does Ms. Pinkerton most likely mean when she writes, "Go ahead"?

Select the best answer for each question.

E-Mail Message

To: Ramdeo Khemradj <rkhemradj@topofthehill.jm>
From: Kerensa Mayne <kmayne@topofthehill.jm>
Date: 17 August
Subject: Information
Attachment: Latest draft

Hi, Ramdeo,

Please take a look at the latest draft and let me know what you think. I changed the layout—desserts are now on the inside back cover—and provided descriptions of the additional dinner dishes that you and your kitchen staff will be introducing next month.

I haven't updated the prices yet though, as I haven't decided whether we will need to increase some of them.

I'm sure you agree with me that the design firm did a great job upgrading the kitchen and making the dining room brighter and more inviting.

Kerensa

Question
151. Who most likely is Mr. Khemradj?
152. What most likely is attached to the e-mail?

Select the best answer for each question.

Page Turner Booksellers
Employment Application Form

Date of Application: 1 September

PERSONAL DATA
Name: Arturo Rami
Address: 10 Beamish Street, Werribee, VIC 3030
E-mail: arturo.rami@amail.com.au
Telephone: 03 9555 3744

EMPLOYMENT DESIRED
Desired position: Assistant Store Manager
Available start date: 20 September
Preferred location: [ ] Seaholme [X] Werribee [ ] Port Melbourne
Preferred status: [X] Full-time [ ] Part-time [ ] Temporary

EDUCATION
Educational Institution / Diploma/Certificate/Degree Earned
South Bank High School / High school diploma
Dymocks University / Bachelor's degree

EMPLOYMENT HISTORY
Employer / Position / Duration
The Garment Barn / Sales associate / 2 years
Altona Marketing / Assistant manager / 3 years

EXPLANATION OF INTEREST IN THE POSITION
I flourish in a fast-paced and demanding work environment, which my most recent employers are known for. I expect the same is true of Page Turner Booksellers, which tends to be quite busy. Moreover, with my bachelor's degree in retail management, I believe I am well suited for the position.

Question
153. What is suggested about Page Turner Booksellers?
154. What is NOT indicated about Mr. Rami?

Select the best answer for each question.

Donovan Auto Lube

Donavan Auto Lube (DAL) is the first choice for residents of Knebworth who want to keep their cars running smoothly. We provide oil changes, tyre rotations, and routine inspections. Our team of certified auto technicians can service all vehicle makes and models. Customers may schedule an appointment or simply drive up to any DAL location during our business hours of 8:00 A.M. to 8:00 P.M., Monday to Saturday, and 11:00 A.M. to 5:00 P.M. on Sunday.

This summer, DAL offers a special promotion: a 5-quart oil change, oil filter replacement, and comprehensive maintenance check for just £15. This offer is available at all DAL locations throughout Herfordshire but may not be combined with any other promotional offer. The quoted price does not include value-added tax and does not cover any additional maintenance, repairs, and parts that a vehicle inspection may call for.

Visit DAL for all your automotive needs.

Question
155. The word "running" in paragraph 1, line 2, is closest in meaning to
156. When can a customer NOT be served at Donovan Auto Lube?
157. What is true about the promotional offer?

Select the best answer for each question.

Kasem Ngam is a renowned speaker and author from Nonthaburi province in Thailand. — [1] —. Immediately upon graduating from Sangsuwan University in Bangkok, he joined Chanthara Gas & Electric (CG&E). Over a period of 25 years, he made a name for himself as one of CG&E's most dedicated and respected employees, even gaining national and international recognition. — [2] —.

Mr. Ngam currently runs a consulting firm that he started four years ago to help businesses develop innovative new technologies to power the modern world. — [3] —. He is the author of numerous articles on a variety of topics, including solar panels and hydrogen-powered vehicles. — [4] —. His honors include a Pax Innovation Award for The Future's Fuel, his book on biofuels, which has been translated into several languages. His forthcoming book, Pricing Our Power: Funding the New Green Energy, will be published in May.

Question
158. What industry does Mr. Ngam most likely work in?
159. What is indicated about Mr. Ngam?
160. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "The last position he held at the company was director of research and development."

Select the best answer for each question.

Jobs Coming to Willettville

WILLETTVILLE (March 8)—Tanney's Discount Mart (TDM) announced today that it will hold a job fair in Willettville later this month. The company, headquartered in nearby Lyter City, is looking to fill 300 positions at its new distribution center, set to open here next month. In addition to seeking technicians and supervisors, the company wants to fill positions in the processing, stock inspection, and maintenance departments.

"TDM's distribution centers use modern automated systems, which creates a big need for qualified technical staff in particular," Kent Siler, TDM's president, said in a press release announcing the job fair.

The event will be held from 9:30 A.M. to 6:30 P.M. on Thursday, March 20, in the ballroom of the Twin Ridges Hotel. Details can be found by visiting tdm.com/careers.

"This recruiting event will help us find the staff we need to meet the anticipated growth in demand for our products," said Mr. Siler. "TDM continues to expand its position in discount retail. So far this year, we have opened three stores, and we have five more slated to open by the end of next year." Mr. Siler noted, moreover, that TDM offers competitive wages for full-time and part-time employment.

Question
161. What is stated about TDM's new distribution center?
162. What is NOT mentioned about the job fair?
163. What does Mr. Siler indicate about TDM?

Select the best answer for each question.

Rashaan Little (5:40 P.M.)
Hi, Amanda and Desmond. Earlier today I learned that the town has hired our company to demolish the lighthouse.

Amanda Richards (5:43 P.M.)
So did I. I have mixed feelings about taking down that structure, though.

Desmond Williams (5:43 P.M.)
This is the first time that I'm learning about that. I was out of the office all day today.

Rashaan Little (5:44 P.M.)
How so, Amanda?

Amanda Richards (5:46 P.M.)
Well, given that business has been quite slow lately, our company needs the work. Then again, the lighthouse has historic value: it has been a major landmark of Burlingate for 100 years.

Rashaan Little (5:48 P.M.)
I realize that. But the company can't afford to pass up this opportunity for the reason you mentioned. Besides, lighthouses have largely become outdated.

Desmond Williams (5:49 P.M.)
Not really. There's always a need for ships to get warnings about dangerous locations. Lighthouses have served that function for years.

Rashaan Little (5:51 P.M.)
True, but modern technological equipment exists now that simplifies navigation and increasingly makes lighthouses a thing of the past. Anyway, let's meet tomorrow at 10:00 A.M. to discuss how we'll carry out this job.

Question
164. In what type of business do the writers most likely work?
165. What is indicated about the company the writers work for?
166. At 5:48 P.M., what does Mr. Little most likely mean when he writes, "I realize that"?
167. What will the writers most likely do tomorrow morning?

Select the best answer for each question.

Contempo Spaces
Window Treatment Package

If you are considering redecorating the windows of your living room, dining room, or bedroom, Contempo Spaces has the perfect treatment design package for you. — [1] —. We will help you put together the right combination of shades, panels, drapes, and valances—all perfectly tailored to fit your windows.

Here's how it works:

• First, one of our style representatives will come to your home and measure and photograph the windows in each room.

• During that visit, our representative will show you samples of the many styles of fabrics and hardware available in our product line. — [2] —. Or, you can opt to visit our showroom after the home visit and make your selections there.

• One or two days after you've made your window treatment decisions, we will send you an invoice, listing the cost for materials, installation, and labor. The quoted price is valid for thirty days. Upon receipt of payment, materials will be ordered. It usually takes from seven to fourteen days for them to reach our store. — [3] —.

• Finally, we will contact you to schedule the date and time of installation. — [4] —. Depending on the size of the project, installation can take two to eight hours.

Question
168. What is the purpose of the brochure?
169. After how many days might the total cost listed in an invoice change?
170. What is indicated in the brochure about installation?
171. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "Our entire style collection can be viewed on our Web site."

Select the best answer for each question.

To: Morgan Tebele <mtebele@newsom.com.na>
From: Esme Mukaya <emukaya@skyleopard.com.na>
Date: 21 August
Subject: Offer

Dear Mr. Tebele,

Whether you are refinancing a loan, training personnel, or marketing your financial services online, having fast, reliable Internet access is essential for bank managers like you. Sky Leopard Communications delivers just that, thanks to its highly advanced network and dedicated workforce.

In fact, a recent survey conducted by the Namibian Association of Small-Business Owners (NASO) revealed that 75 percent of its members prefer our services over those of our competitors.

The reason: in addition to our state-of-the-art Internet infrastructure and our outstanding pool of technicians, we offer premium Internet connectivity through our High-Velocity Internet Access (HIVIA) service plan. HIVIA provides download and upload speeds that are three times faster than those of our closest competitor.

Sky Leopard Communications offers new customers and those using one of our other service plans the opportunity to try HIVIA for free for 30 days. To subscribe, visit us at www.skyleopard.com.na or call us at 061-987-555. If at any time during the one-month trial period you are not satisfied with this plan, you can unsubscribe from the service at no cost to you.

Sincerely,

Esme Mukaya, Sales

Question
172. What business is Mr. Tebele most likely in?
173. What is indicated about Sky Leopard Communications?
174. The word "outstanding" in paragraph 3, line 1, is closest in meaning to
175. What can be concluded about the HIVIA service plan?

Select the best answer for each question.

Passage 1

Introduction to Project Management
Online Webinar
18 January, 9 A.M.–2 P.M.
Presenter: Shrijana Patel
Cost: €45
(Register by 10 January and receive a 10% discount!)

This live webinar offers attendees a better understanding of how to improve the role that project management plays in their organizations. The presentation will provide the basics of managing projects and workers. Participants will learn strategies and best practices to effectively oversee their projects and foster buy-in from key players.

Participants will explore a simple step-by-step process for managing projects and learn how to use tools and documents such as scope statements and communication plans. The presenter will also cover topics such as developing a project's business case and facilitating productive team meetings.

Passage 2

To: Maya Liu
From: Leonard Chung
Subject: Webinar
Date: 2 January

Dear Ms. Liu:

Thank you for sending me the webinar announcement. As a novice supervisor, I need to get all the training I can, but I'm not sure whether I will be able to take advantage of this particular offering. I am scheduled to present a detailed project update at my company's quarterly division meeting on the same day, and I don't think anyone else on the team would be able to take my place.

Do you know whether the webinar will be recorded or whether there will be a similar webinar at a later date? I have no schedule conflicts after 29 January.

Leonard Chung

Question
176. What is indicated about the webinar?
177. In the webinar description, the word "cover" in paragraph 2, line 3, is closest in meaning to
178. What is one purpose of the e-mail?
179. What is suggested about Mr. Chung?
180. On what date is Mr. Chung scheduled to give a presentation?

Select the best answer for each question.

Passage 1

GALWAY (4 March)—Adelle Rosier, a third-generation soap maker, opened her shop in Galway eight years ago. Nestled behind Eglinton Gourmet Market on Raven Terrace, her business, Rosier and Finch, is booming.

Ms. Rosier credits the success to her commitment to lifelong learning. "Yes, my handcrafted soaps, shampoos, and lotions are luxurious," she said. "But there are a lot of high-quality skin-care products out there. So after learning the trade from my family, I have increased my sales knowledge by taking online courses in business-to-business (B2B) marketing."

Ms. Rosier adds that those courses built her confidence in selling her products directly to hotels. "Thanks to what I learned in my B2B strategies courses, I managed to persuade a number of boutique hotels in Europe to try my products." And so Rosier and Finch skin-care products are available in guest rooms at, for instance, the Bruadair Hotel in Galway, the Florinda Grand in Lisbon, Portugal, and the Zerra Inn in Reykjavik, Iceland.

Ms. Rosier further points out that many of her customers first learn of her products during a hotel stay. Afterward, they visit the shop in person or go online to purchase the items for themselves.

Rosier and Finch is located at 12 Raven Terrace and can be found online at www.rosierandfinch.co.ie.

Passage 2

https://www.florindagrand.pt/en/guest_reviews

I had to arrange a last-minute business trip to my company's Portugal office, and the usual hotel I book was completely full. Based on some online recommendations, I decided to stay at Florinda Grand. While this charming hotel is much smaller than the usual places I stay, it has every comfort one would want during a business trip. In addition to a tastefully decorated and comfortable room, there were gourmet treats on my pillowcase and the finest soap, shampoo, and other toiletries available for me to enjoy. My only regret is that I was in Lisbon for just three days. Next time I visit the Lisbon office, I will stay longer and book a room at the Florinda Grand.

—posted by Ashton Wu, 7 June

Question
181. What is the purpose of the article?
182. How did Ms. Rosier improve her marketing skills?
183. What is stated about Rosier and Finch?
184. What is suggested about Mr. Wu?
185. According to the review, what was Mr. Wu not pleased about?

Select the best answer for each question.

Passage 1

Margot's House of Ice Cream
Flavor Purchases by Percentage of Sales
July

Flavor / Percent
Chocolate / 22
Vanilla / 18
Strawberry / 11
Cookies and cream / 8
Butter pecan / 8
Mint chocolate chip / 7
All others / 26

Passage 2

MEMO

To: All Store Managers
From: June Willcox, CEO, Margot's House of Ice Cream
Subject: New Stores
Date: October 5

Margot's House of Ice Cream is proud to welcome the following new stores.

Store Number / Location / Opening Date / Manager
66 / Framingham, Massachusetts, United States / September 1 / Inga Slavin
67 / Appleton, Wisconsin, United States / September 7 / Zheng Tong
68 / Wollongong, New South Wales, Australia / September 14 / Geoffrey Pratt
69 / Rotorua, New Zealand / September 15 / Kehinde Ilogu
70 / Greater Sudbury, Ontario, Canada / September 29 / Hallie Strafford

For the next six months, we will be supporting these stores with advertisements in their local media markets.

In December, we plan to open stores in Italy and Switzerland. Demand for our quality product is higher than ever, our market share is increasing, and we are not finished expanding! Stay tuned for more information!

Passage 3

Popular Ice Cream Purveyor Comes to New Zealand
By Ysai Mendez

ROTORUA (2 November)—Residents of Rotorua have been flocking to Cargill Street, where Margot's House of Ice Cream has opened its first store in New Zealand.

"I don't know what their secret is, but their ice cream really is something special," said Jeremy Frank, a schoolteacher who was enjoying ice cream cones with his family on a recent afternoon. "We've been here several times already since they opened. I think we'll be regulars."

"I love strawberry, and their strawberry is the best I ever had," added his daughter, Olivia Frank, age 10.

Margot's House of Ice Cream was founded five years ago in San Francisco by Margot Summers, a former chemistry major. Its ice cream contains at least 11 percent milk fat. Milk used in production, according to company CEO June Willcox, is sourced locally or regionally whenever possible.

Kehinde Ilogu, the manager of the Rotorua store, says that the number of visitors has been rising steadily.

"We plan to keep the momentum going by having special events once a month," he said. "Next up is the strawberry festival. New Zealand's strawberry season will be getting started. In addition to our superb ice cream, we'll offer strawberries dipped in chocolate, strawberry cupcakes, and strawberry milkshakes. We look forward to a great future in Rotorua."

Question
186. According to the sales report, what flavor of ice cream is purchased at the same rate as Butter pecan?
187. What is true about the products listed in the sales report?
188. What is indicated in the memo about the company's new managers?
189. What will soon happen at store 69?
190. Who is most likely to enjoy the strawberry festival?

Select the best answer for each question.

Passage 1

*E-mail*

To: Emi Tokuda <etokuda@paterradepartmentstores.com>
From: Paul Soderman <p.soderman@galahadindustrialmachinery.com>
Date: January 25
Subject: Our discussion

Dear Ms. Tokuda,

I'm writing to confirm the details of our telephone conversation earlier today.

As we discussed, Galahad Industrial Machinery will install and maintain one self-service checkout kiosk in each of the four locations operated by Paterra Department Stores in Haddonfield. The installation charge for each kiosk will be $2,000 per unit. Installation will be scheduled at a mutually agreed-upon day and time.

Our maintenance fee, covering all four kiosks, is $120 per month. Our technicians will be available 24 hours a day, 7 days a week, to service the kiosks. All equipment will meet or exceed international quality standards, and all our work is guaranteed.

A formal written agreement will be sent to you by registered mail. We look forward to working with you.

Sincerely,

Paul Soderman, Managing Director
Galahad Industrial Machinery

Passage 2

To: Paul Soderman <p.soderman@galahadindustrialmachinery.com>
From: Emi Tokuda <etokuda@paterradepartmentstores.com>
Date: April 2
Subject: Equipment removal and reinstallation

Dear Mr. Soderman,

Please be advised that we have decided to close our store at 1506 Maple Street. We plan to transfer the inventory and all equipment to our new location at 3300 Town Square Plaza. The transfer is planned for mid-June, but we have not yet set a date.

I will contact you next month to confirm the date and arrange a convenient time for your work crew to install the self-service kiosk. I understand that, per our agreement dated January 25, your charge for the reinstallation will be the same as for the initial installation at the Maple Street store.

Yours truly,

Emi Tokuda, Managing Director
Paterra Department Stores

Passage 3

MEMO

To: All Paterra Staff
From: Eleanor Bianchi, Branch Manager
Date: June 5
Re: Move update

Thanks to your hard work, our new store in the Town Square Plaza is on track to open on June 15. One of the problems with the store we are currently working out of is that it is not on a bus line. By contrast, the location we will be moving to is served by bus number 689, so we expect to have a larger number of customers at that location. We are only waiting for the last of our display shelves to be delivered from our warehouse so that we can finish the display in the gardening department.

In appreciation of your efforts, I've brought pastries from Aniqa's Bakery. I've put these treats on the break-room counter. Enjoy!

Question
191. In the first e-mail, what is stated about Galahad Industrial Machinery?
192. What is true about the reinstallation of the self-service kiosk?
193. When will Ms. Tokuda discuss her moving plans with Mr. Soderman?
194. What is suggested about the Paterra store at 1506 Maple Street?
195. According to the memo, what must still be done at the new Paterra store location?

Select the best answer for each question.

Passage 1

Survey: Consumers Prefer Physical Stores

A recent consumer survey has shown that 33% of respondents prefer to touch the products they intend to purchase. Moreover, 61% of those surveyed said they are likely to spend more when shopping at a brick-and-mortar store rather than at an online store.

These data, backed up by other consumer preference studies, are causing many merchants who generate all their revenue from online sales to open physical stores as a supplement to their online presence.

The advantage of a physical space is that it helps retail owners build brand loyalty. "In terms of convenience, nothing beats online," says Marlene Fitzroy, who owns Toddles, a children's store in Shelburn, and an online site, toddles.com. "But a physical space fosters a sense of community that keeps local customers coming back and attracts new ones."

Ms. Fitzroy, a frequent speaker at local business events, is not only a strong supporter and promoter of customer engagement; she also practices what she preaches.

"Four times a year, we host a special sales event during which children can enjoy themselves with a variety of activities," she said. "These events are a hit with both the children and their parents. And even if the parents don't buy anything on such occasions, the next time they need a children's toy, game, book, or puzzle, they'll probably think of us."

Passage 2

Shelburn Business Coalition (SBC)

Businesspeople from Shelburn and the surrounding area are invited to join us at the Shelburn Convention Center on October 8 for our annual Business Summit.

Our keynote speaker this year will be Mr. Hansraj Deshpande, founder and CEO of Wintereden Hoteliers. Other speakers, all local business owners, are Ms. Omodele Akindjo, Ms. Marlene Fitzroy, Mr. Jasper Klinkhamer, and Mr. Alvin Liu. Topics to be covered include building a strong workforce, establishing a line of credit, engaging with customers, and attracting venture capital.

By registering for this event, you will automatically be added to our e-mail list. Please visit our Web site, www.shelburnbusinesscoalition.org, for the full schedule.

Passage 3

*E-mail*

To: Vaughn Sgammato <vsgammato@opalmail.com>
From: Irene Warga <irenewarga@shelburnbusinesscoalition.org>
Date: September 15
Subject: Your confirmation

Dear Mr. Sgammato,

Shelburn Business Coalition thanks you for registering for our Business Summit. Your confirmation number is R56690.

As a reminder, please note that the convention center underground garage will be closed for maintenance on October 8. Therefore, please park your car in the public parking area across the street. At the end of the summit, you will receive a voucher to cover the parking fee.

We look forward to seeing you. If you have any questions, please contact me at 555-0138.

Yours very truly,

Irene Warga, Event Coordinator

Question
196. According to the article, what action is being considered by many online sellers?
197. What does Ms. Fitzroy say she offers her customers?
198. Who most likely will speak on the topic of engaging with customers?
199. What is most likely true about Mr. Sgammato?
200. What is Mr. Sgammato expected to do upon arrival at a convention center?

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