ETS TOEIC 2024 L&R Test 3 (Online Test)

To: All Staff
From: Yoreli Costa
Date: February 15
Subject: Florence Shawn

Hi Everyone,

I have news to share about a ---[131]--- in the human resources department. After nearly twenty years with Cometti Creative, Florence Shawn has decided to retire from the position of director of human resources.

Our current senior manager of human resources, Makoto Ichise, will replace Ms. Shawn when she retires. Ms. Shawn ---[132]--- Mr. Ichise since he joined the company five years ago.

Ms. Shawn's ---[133]--- day will be February 22. A retirement party will be held for her on that day at 4:00 P.M. in the Terey Lobby. ---[134]---.

Best,

Yoreli Costa
Director of Operations, Cometti Creative

Lovitt Real Estate

Helping Manitoba Families Find their Dream Homes

Manuel Lovitt, ---[135]--- of Lovitt Real Estate, has been selling real estate for over 17 years. Mr. Lovitt and his award-winning team ---[136]--- in homes for families in the Winnipeg, Brandon, and Dauphin areas. They know about the schools, parks, services, transportation, and activities that enhance family life in the area where you want to reside. ---[137]---.

Contact Lovitt Real Estate today and let the team guide you ---[138]--- the home of your dreams. They will listen to your needs, negotiate on your behalf, and get you the best home for your hard-earned money.

Call 431-555-0168 to speak to an agent or visit www.lovittrealestate.ca for more information.

Welcome to "Distributing Your Savings." This slide ---[139]--- is the third of a twelve-segment educational series called "Preparing for Retirement." ---[140]---.

This series provides only ---[141]--- advice. It should not replace the guidance of your investment planner. The series has been developed as background material to help you ask key questions when ---[142]--- with your investment planner. We hope you find this information helpful.

Swainson-Gray Investments

To: Dana Paulwell
From: Silas Laveau
Date: August 22
Subject: My input
Attachment: Article

Dear Dr. Paulwell,

This message is in response to yesterday's staff meeting, particularly the discussion on how certain aspects of the clinic may affect our work and mission. ---[143]---.

Currently, the vending machines in the hall outside our waiting room are stocked with sugary and salty products such as soft drinks and chips. As a health care provider, we ---[144]--- beverages and snacks that show our commitment to wellness. ---[145]---, our mission is focused on good health.

I have attached an article about actions that medical centers like ours are taking to improve their hospitality stations. I hope you find it ---[146]---. It details some easy and cost-effective changes we could consider.

Kind regards,

Silas Laveau

Medillo Shoes Celebrates Twenty Years in Cape Town!
246 Breda Place, Wynberg, Cape Town 7800
021 555 0149 | www.medilloshoes.co.za

Does your job require you to stand all day long? Get the support you need! At Medillo Shoes, we specialise in comfortable, supportive footwear that is stylish and suitable for any business or medical setting.

Visit us on 10 May to receive 20 percent off your purchase of one or more pairs of shoes during this anniversary event. Should you need assistance finding the best shoes for your professional needs, our footwear specialists will be on hand to help. Schedule a free consultation at www.medilloshoes.co.za to avoid a long wait.

To: Sales Team
From: Neil Cullen
Date: 10 April
Subject: My schedule next week

Dear Team,

I will be out of the office next week, from 15 to 19 April, attending the conference of the National Technology Alliance in Glasgow. While away, I will check e-mail and voice mail infrequently. For any urgent matters, please contact my assistant, Christina Choo. If you have a specific question about the Ezenx Industries account, please e-mail Mya Soroka. I will be back in the office on 22 April and will see all of you then.

Best,

Neil Cullen, Director of Sales and Marketing
Shallok Technology

CITY OF BRYANTON
Building Permit Office

Notice for residents and contractors working in Bryanton

Beginning on Monday, July 1, the City of Bryanton's Building Permit Office, located at 912 Fir Avenue, will be open from Monday to Thursday, 9:00 A.M. to 5:00 P.M. Applications for permits will no longer be accepted on Fridays or Saturdays. The average processing time for permit applications will remain three business days. With this change, the city will lower its operating costs while maintaining its high standards of service for residents.

https://www.riverthamestours.uk/order/confirmation

River Thames Tours

Thank you for reserving a River Thames tour with us. We are eager to welcome you aboard. Each tour lasts 3 hours. Your tour includes a luncheon served at 1:00 p.m. Please consult our Web site for a menu. Should you have any dietary restrictions and like to request a special meal, please contact our customer experience manager, Martin Torma, at least 48 hours prior to your tour.

This reservation also entitles you to a 10 percent discount on a walking tour by Edgerton Walking Tours—just provide your confirmation code when booking.

Name: Lewis Califf
Purchase Date: 18 April
Confirmation Code: H102057
Tour Start: 1 May, 11:30 a.m.
Quantity: 4
Total: £180.00
Payment: Credit card ending in 1037

Please note: Boarding ends 10 minutes before departure time.
Tours cannot be rescheduled.

Michiko Saunders [8:06 A.M.]
Hi, Jacob. Are you on your way to the office?

Jacob Kwon [8:08 A.M.]
Yes. I should be there in about 25 minutes.

Michiko Saunders [8:10 A.M.]
OK. I was just starting to print out the design proposal for the Dansby Group, but we've run out of paper. And we don't have another delivery of it coming until Wednesday.

Jacob Kwon [8:12 A.M.]
I see an office supply store across the street. It just opened for the day.

Michiko Saunders [8:13 A.M.]
Fantastic. Three packs of paper should be enough.

Jacob Kwon [8:15 A.M.]
OK. By the way, when will the representatives from the Dansby Group be coming to our office? I could also pick up some coffee and snacks for that meeting.

Kipbank Business Services
548 Sycamore Lake Road
Green Bay, WI 54301

April 2

Madeline Omar
Passionflower Interior Design
1556 Deer Run Road
Green Bay, WI 54301

Dear Ms. Omar,

A business owner's days are filled with juggling the wants, needs, and demands of customers, staff, and suppliers. — [1] —.

Let Kipbank find the right solutions for your small business so that you can focus on your products and people. Kipbank offers checking accounts, corporate credit cards, business loans, and payroll and bookkeeping services. — [2] —. This fall, we will also add financial planners to our team to help you and your employees plan for your futures.

With our corporate credit cards, Kipbank customers can take advantage of money-saving offers from selected hotel, office supply, and air travel partners. — [3] —. These deals are automatically applied to qualified purchases. And the business owner can place spending limits on each card. — [4] —.

Please call us at 920-555-0122 to set up an appointment or just stop by when it is convenient. We look forward to meeting you and providing your enterprise with superior service.

Sincerely,

Thomas Piskorksi
Thomas Piskorksi, Kipbank Customer Concierge

OTTAWA (22 May)—Waldenstone Business Review has added a new category to its esteemed international business awards this year. The Waldenstone Corporate Prize is awarded to a business with the foresight to develop strategies that help ensure the company's long-term viability.

This year's award was presented to Carila Corporation, a major player in the electronics sector. Under the direction of CEO Atsak Kakar, Carila Corporation went from near bankruptcy to a high level of profitability in just three years.

"Winning this award was very gratifying, not just for me but for the entire company," Mr. Kakar said upon receiving the award. "Everyone has worked extremely hard to get this company back on solid financial ground. The long-term solution has brought exceptional value to our shareholders."

Commbolt is for Everyone!

As a Commbolt customer, you've come to expect the best in reliable high-speed Internet, straightforward pricing options, and top-notch customer service from friendly professionals who are responsive to your every need. — [1] —. Unlike the competition, we promise to never lock you into inflexible contracts or suddenly raise your monthly bill without notice.

At Commbolt, we know you have options when it comes to choosing an Internet service provider. — [2] —. To show our gratitude for your loyalty, we are offering a special limited-time referral bonus.

The way it works is simple. — [3] —. You can use e-mail, social media, or even text messages to tell everyone about Commbolt. When a new user signs up using your code, each of you will receive a monetary credit. Receive $10 when new referrals sign up for a monthly plan at $45, and receive $20 for a plan costing $60 per month. The best news? — [4] —. There is no limit to the credits; the more people you sign up, the more money you get.

Your unique code is XA4R177.

https://www.sarahscatering.com

Sarah's Catering—What You Serve Matters

Sarah's Catering is a family-owned-and-operated company. The company was founded ten years ago with a mission to provide the highest quality catering services in our community. We work closely with local growers and use only the freshest ingredients. Our menu items can be adapted to the client's taste or dietary needs. For example, we can prepare vegetarian, vegan, and gluten-free options.

We provide catering for birthday parties, wedding receptions, corporate meetings, business holiday parties, and many other types of events. From planning the menu and preparing your food to engaging servers and cleanup staff for the event, Sarah's Catering has it covered.

Sarah's Catering can cater lunches in your office for a minimum of twenty people. We offer delicious options to make your group's meal a satisfying experience.

We're here to serve you! Ordering is fast and simple. Visit www.sarahscatering.com/quote to request a cost estimate for your next event.

What people are saying

"Sarah's Catering was very easy to work with, and the food was delicious! Everyone in the office commented on how good the food was." — Glen Liu, Perkins Real Estate

"All the food was perfect, and the staff was the best." — Annie Pierce, Kania Marketing, Inc.

Marcus Steuber [10:41 A.M.] Are we still planning to have the author video conference today? I haven't yet received a meeting invitation.

Brinda Rajan [10:42 A.M.] I do have the meeting on my calendar. Let me forward it to you; it appears our editorial assistant didn't include you.

Marcus Steuber [10:43 A.M.] Thanks, I just received it. The timing doesn't work for me, though. I have an appointment with Hazel Luong to discuss the printing issues at our Singapore plant.

Brinda Rajan [10:44 A.M.] Could you postpone that? The new author we're working with really needs your guidance on the final book design and formatting. You're our most knowledgeable production editor.

Marcus Steuber [10:45 A.M.] Let me check with my supervisor. I'll add Mr. Borg to our chat.

Joshua Borg [10:47 A.M.] Hi, team. Marcus, you should prioritize your appointment with Hazel. I'll be visiting the plant next week, and we need to have some viable solutions before then.

Brinda Rajan [10:48 A.M.] OK, I'll contact Ms. Benoit to find out if she can meet later in the day, then.

Marcus Steuber [10:48 A.M.] That would work. I'm free between 4 and 6 P.M.

Rambling River Festival
Schedule of Musical Events

Friday, September 8
• 3:30 P.M. Johanna Greenblatt
• 8:00 P.M. Bethesda Radio Show featuring the Blass Brothers Band (to be recorded at the Bramley Theater)

Saturday, September 9
• 6:30 P.M. The Rolling Dozen
• 7:45 P.M. Jefferson Cage

All events take place at the Bethesda Park Open-Air Stage unless otherwise noted. Feel free to bring picnic blankets.

From Rambling River Festival, Sep 8, 9:14 A.M.

This afternoon's performance will take place in Cole Hall in anticipation of inclement weather. Bulky items are not allowed, but coat-check service will be available.

This evening's performance is being pushed to 2:30 P.M. tomorrow; local band Kirschau will perform during the original time slot instead.

We expect our full Saturday program to take place at the Bethesda Park Open-Air Stage.

To: All Branch Managers
From: Fran Corliss
Subject: Survey results on mobile banking
Date: April 7

Hello all,

Ogden Bank recently conducted a survey of its customers concerning mobile banking. Here are some key takeaways.

Over 95 percent of our customers own a mobile device. However, although interest in mobile banking is high, only 39 percent of our customers use our application. Some customers cite security concerns (23 percent), but a majority (78 percent) say that they simply do not think the app works well.

A mandatory meeting for all branch managers will be held at our headquarters on April 12 at 4:00 P.M. to brainstorm strategies for responding to this challenge.

Best,

Fran Corliss
Director of Mobile Banking, Ogden Bank

Boost for Mobile Banking

By Edward Panzius

FLEMINGTON (May 25)—Ogden Bank has rolled out major improvements to its mobile banking application. It has expanded the variety of tasks that can be accomplished through the app and made it much easier to use.

"Many of our account holders have been frustrated in the past by a clunky, limited app," said Alys DeFreese, manager of the Flemington branch of Ogden Bank. "They can now do just about any task with the app that they could over the phone or by visiting a branch in person. This is just another example of how we support our customers in any way we can."

According to Ms. DeFreese, in the few weeks since the upgrade, 20 percent of account holders have switched to depositing checks and paying bills online. She anticipates that number will rise as more customers learn about the easy-to-use app.

"The convenience made a big difference for me," said account holder Yair Baum. Another customer, Maria Reed, added, "I appreciate the flexibility of being able to do my banking whenever and wherever I want."

Attention, Library Members

The Westwood Library is excited to announce the start of a book club, which is open to all library members. The club will meet on the last Thursday of each month, from 7:00 to 9:00 P.M. in the Harrison Meeting Room, to discuss a book chosen by one of our professional staff. From January to June, we will read recently published nonfiction works, and from July to December, we will focus on contemporary fiction titles. For more information, visit www.westwoodlibrary.org or speak with the staff at the circulation desk.

https://www.westwoodlibrary.org/bookclub

We hope you will join us for the book club on the last Thursday of each month at 7:00 P.M.! Below are the titles selected for the first half of the year.

January: Wild Open Range by Jaxon McDonald

February: The Journey of a Song by Lucy Xi

March: Due North: Adventures in Alaska's Northern Territory by Isabel Beck

April: The Art of Mindful Carpentry by Peter Landers

May: Mary Swan: A Legend Before Her Time by Kai Noble

June: To Be Announced

To: Lisa Calle <lcalle@worldmail.com>
From: Gail Frey <gfrey@myemail.com>
Date: March 27
Subject: Book club

Dear Ms. Calle,

It was delightful to see you leading the book club yesterday evening. Ms. Beck's Due North is lengthy, and it was a challenge to finish it before the meeting. However, I have to thank you for choosing that book because it revived my childhood interest in traveling to Alaska. In fact, I've already looked up some tours!

The club meeting was packed, and I hardly got to talk to you. We should catch up sometime soon. Perhaps we might try the new French restaurant on Looper Street. I hear it is amazing and reasonably priced.

Sincerely,

Gail Frey

From: Tatiana Schwartz <orders@georgestreetsweets.co.uk>
To: Alejandro Ordaz <aordaz@brooksidestationery.co.uk>
Date: 28 April
Subject: Confirmation of order number 47892
Attachment: Order receipt

Dear Mr. Ordaz,

Thank you for placing an order with George Street Sweets. This e-mail is to confirm that we have received your request. Your receipt has been attached to this e-mail.

If you have any questions or need to make any changes to your order, please reply to this message or phone us at (091) 498 0172. Note that we are unable to accommodate order changes that are submitted less than 48 hours before your scheduled pickup time.

If picking up your order, we are located at 29 George Street. Parking is available next door, directly behind Spike's Cycle Shop. We offer delivery to customers within 10 kilometres of our shop for a fee of £2.50. Please note that cancellations within 24 hours of your pickup or delivery time will not be refunded.

Sincerely,

Tatiana Schwartz

George Street Sweets

Order: 47892
Date of Order: 28 April
Pickup Date and Time: N/A
Delivery Date and Time: 2 May, 11:30 A.M.
Delivery Location: 2 Spen Lane, Business Suite 202
Payment Method: Credit Card—Alejandro Ordaz

Customisation Instructions: None

Item — Cost
18-inch round cake (chocolate with vanilla icing) — £32.00
1 set of candles — £5.00
Delivery — £2.50
Total — £39.50

From: Alejandro Ordaz <aordaz@brooksidestationery.co.uk>
To: Tatiana Schwartz <orders@georgestreetsweets.co.uk>
Date: 29 April
Subject: RE: Confirmation of order number 47892

Dear Ms. Schwartz,

I received my order confirmation e-mail and receipt, and I noticed an error. It seems that the person to whom I spoke on the phone while placing my order did not copy down the message I requested. The customisation I specified was that "Happy Retirement" be written on top.

I hope it will still be possible to include this message despite the timing. Please respond to this e-mail to confirm. Also, there will be more guests than I originally expected, so I might contact your business again to place an additional order.

Best,

Alejandro Ordaz

To: Undisclosed Recipients
From: iqbal_grewal@woolfflooring.com.au
Date: 12 June
Subject: Cost-savings survey

Dear Colleagues,

At Woolf Flooring we are looking for ways to reduce day-to-day costs without sacrificing product quality, customer service, or staff morale. To this end, we are seeking input from select staff members in a variety of departments via an online survey that can be found at www.surveyquest.com.au/109820. Everyone who has been chosen to take part in the survey has been with the company for at least ten years and, therefore, is very familiar with our processes.

The deadline for completing the survey is 19 June. Note that this survey is for recipients of this e-mail only. Please do not forward this e-mail to others or post the link to the survey elsewhere.

We also plan to hire outside consultants to review our operations and write a report of their findings. We understand that some colleagues disagree with this approach to cutting costs; however, we have determined that getting an outside perspective is a worthwhile investment that will be likely to save us money in the long run.

Best,

Iqbal Grewal, Director of Business Transformation
Woolf Flooring

https://www.surveyquest.com.au/109820

Woolf Flooring Cost-Savings Survey

Based on your experience as an employee of Woolf Flooring, please provide one idea for a change that could be implemented to improve productivity and cut costs. Thank you.

Date: 18 June
Name and role: Beth Mair, sales manager

I have noticed that some employees grab a new pair of disposable gloves every time they return from a break. They could be using the same ones throughout the whole day. By limiting the use of gloves to one pair per day, Woolf Flooring would save thousands of dollars per year. Doing so would also reduce waste. A new policy regarding the use of personal protective items would be easy to implement immediately and would simply require sending a company-wide e-mail to explain it.

Miyoko Consulting
Woolf Flooring Report Summary

Thank you for allowing us to spend the last few weeks reviewing your operations. You will find a detailed expense-reduction report with projected savings in the pages that follow. Here is a list of our main recommendations.

1. Employees do not always use wood stains and other materials as efficiently as possible. More training time could be dedicated to this.

2. Employees could be more mindful of electricity costs—for instance, turning off all lights and machines when not in use.

3. Several Internet service providers are offering special pricing right now. Switching to one of these providers could save a considerable amount of money in the long run.

4. More effort could be made to reuse supplies—for example, some basic personal protective equipment could be used more than once.