ETS TOEIC 2024 L&R Test 7 (Online Test)

0/200 00:00:00
Part 1 Audio Press ▶ to start the Part 1 audio
Part 2 Audio Press ▶ to start the Part 2 audio
Part 3 Audio Press ▶ to start the Part 3 audio
Part 4 Audio Press ▶ to start the Part 4 audio

Select the one statement that best describes what you see in the picture.

ETS TOEIC 2024 L&R Test 7 – Image for question 1
Transcript

(A) He's digging in a garden.

(B) He's stacking wooden pallets.

(C) He's emptying soil from a pot.

(D) He's examining some plants.

Question
1. Question 1

Select the one statement that best describes what you see in the picture.

ETS TOEIC 2024 L&R Test 7 – Image for question 2
Transcript

(A) One of the women is pushing a cart towards an exit.

(B) One of the women is hanging a coat on a hook.

(C) The women are restocking some store shelves.

(D) The women are purchasing some groceries.

Question
2. Question 2

Select the one statement that best describes what you see in the picture.

ETS TOEIC 2024 L&R Test 7 – Image for question 3
Transcript

(A) The man is resting his arm on a counter.

(B) The man is folding his coat.

(C) A cabinet door has been left open.

(D) Some stools are being wiped down.

Question
3. Question 3

Select the one statement that best describes what you see in the picture.

ETS TOEIC 2024 L&R Test 7 – Image for question 4
Transcript

(A) Some balconies are decorated with banners.

(B) Some signs have been posted in front of a building.

(C) A café has been set up on a street corner.

(D) A tour group is standing outside a building.

Question
4. Question 4

Select the one statement that best describes what you see in the picture.

ETS TOEIC 2024 L&R Test 7 – Image for question 5
Transcript

(A) Some people are waiting at a bus stop.

(B) Bike racks have been placed near a lawn.

(C) Some cars are parked along a sidewalk.

(D) Some people are gathered in a city square.

Question
5. Question 5

Select the one statement that best describes what you see in the picture.

ETS TOEIC 2024 L&R Test 7 – Image for question 6
Transcript

(A) The sun is being blocked by some curtains.

(B) There's a large carpet underneath a piano.

(C) There are some windows by a seating area.

(D) Some furniture is being stored in a closet.

Question
6. Question 6

Select the best response to the question.

Transcript

Who's providing the floral arrangements for the party?

(A) The florist on Main Street.

(B) She's had a long career.

(C) Yes, his flight has been arranged.

Question
7. Question 7

Select the best response to the question.

Transcript

Why didn't you finish the budget report?

(A) At the finish line.

(B) No, it wasn't expensive.

(C) I was meeting with a client.

Question
8. Question 8

Select the best response to the question.

Transcript

What floor are you going to?

(A) Can I have a copy of this?

(B) The twenty-fifth.

(C) That painting will look nice there.

Question
9. Question 9

Select the best response to the question.

Transcript

How do I set up this projector?

(A) The storage area downstairs.

(B) A new project code.

(C) There's a manual in the drawer.

Question
10. Question 10

Select the best response to the question.

Transcript

Who has already received their promotion letter?

(A) I did yesterday.

(B) A party invitation.

(C) Polina gave the speech.

Question
11. Question 11

Select the best response to the question.

Transcript

Did you read the press release?

(A) I haven't checked my e-mail all day.

(B) It's not raining here yet.

(C) The switch works fine.

Question
12. Question 12

Select the best response to the question.

Transcript

Didn't we renew our newspaper subscription last month?

(A) That photo's on the front page.

(B) Here's the paper for your newsletter.

(C) Yes, it was renewed for another six months.

Question
13. Question 13

Select the best response to the question.

Transcript

When will we mention our budgetary needs to the outreach coordinator?

(A) I can't quite reach the top shelf.

(B) We're fully funded through the end of the year.

(C) Because our accountant is on vacation.

Question
14. Question 14

Select the best response to the question.

Transcript

My appointment is with Dr. Hamdy today, right?

(A) Usually an annual checkup.

(B) No, parking is not free.

(C) Yes, and she'll see you in a minute.

Question
15. Question 15

Select the best response to the question.

Transcript

Where should I store this shipment of paper?

(A) The store closes at four.

(B) By express delivery.

(C) Well, the supply room is full.

Question
16. Question 16

Select the best response to the question.

Transcript

Would you be able to reschedule my haircut for Monday?

(A) No, we're fully booked that day.

(B) I'll open a window to let in some fresh air.

(C) The grass needs cutting.

Question
17. Question 17

Select the best response to the question.

Transcript

Should I take the train or the bus to the airport?

(A) The bus stop is five kilometers away.

(B) There are enough for all of us.

(C) No, I went to a training session.

Question
18. Question 18

Select the best response to the question.

Transcript

How long will the online course take?

(A) You can finish it in a few hours.

(B) Forty dollars a month.

(C) I'll take the blue jacket.

Question
19. Question 19

Select the best response to the question.

Transcript

Will this month's company gathering be held in Benson Park?

(A) I usually park by the fountain.

(B) It's still cold outside most days.

(C) Those should be printed in color.

Question
20. Question 20

Select the best response to the question.

Transcript

When will the tickets for the performance be ready to pick up?

(A) We should get them by the end of the week.

(B) A famous director.

(C) Twenty-five euros.

Question
21. Question 21

Select the best response to the question.

Transcript

I don't know if the packaging materials were ordered already.

(A) I saw some boxes on the loading dock.

(B) She's wearing a red hat.

(C) A lunch appointment at twelve thirty.

Question
22. Question 22

Select the best response to the question.

Transcript

Could you please send me the sales report?

(A) Fifty percent off last season's merchandise.

(B) Of course—I'll do it now.

(C) Did you check the weather report?

Question
23. Question 23

Select the best response to the question.

Transcript

What type of view will your apartment have?

(A) The kitchen lighting looks great.

(B) I haven't signed a lease yet.

(C) We're in complete agreement on that.

Question
24. Question 24

Select the best response to the question.

Transcript

How much oil does your heater use in the winter?

(A) We may need to stop for gas on our trip.

(B) That recipe calls for butter.

(C) We only use electric appliances.

Question
25. Question 25

Select the best response to the question.

Transcript

Where can I find the vitamins?

(A) In aisle six.

(B) That's a really healthy recipe.

(C) The library is closed on Sundays.

Question
26. Question 26

Select the best response to the question.

Transcript

Thank you for helping me create a survey.

(A) The software did most of the work.

(B) Our loyal customers.

(C) The crates are still in the warehouse.

Question
27. Question 27

Select the best response to the question.

Transcript

When will you be done testing the new mobile app?

(A) No, just an older laptop model.

(B) I'm almost finished.

(C) It's about a two-hour drive from here.

Question
28. Question 28

Select the best response to the question.

Transcript

Don't forget to turn off the projector after your presentation.

(A) I don't have a summary.

(B) Should I return it to the supply closet?

(C) Please distribute these handouts.

Question
29. Question 29

Select the best response to the question.

Transcript

Didn't there use to be a parking garage on this street?

(A) Yes, but it's been torn down.

(B) You can hang your keys on this hook.

(C) My car has a flat tire.

Question
30. Question 30

Select the best response to the question.

Transcript

Will you be available to work on Thursday or Friday?

(A) There's mandatory training on Friday.

(B) Yes, it was a good show.

(C) A daily schedule.

Question
31. Question 31

Select the best response to each question.

Transcript

W-Am: Hi. I'm Gabriela Alvarez of Organic Easy Meals. I'm scheduled to offer some samples of our new vegetable chips to your customers from three to five P.M.

M-Cn: Oh yes. Hello, Ms. Alvarez. I'm Ryan Hughes, the manager. We have a table set up for you at the end of aisle eight. That's our snacks aisle.

W-Am: Thanks. I'll start bringing in food and some equipment from my truck. But first I'd like to take a look at the table I'll be using.

M-Cn: Sounds good. If you'd like any help bringing in your stuff, just let me know.

Question
32. What is the woman preparing to do?
33. Where is the conversation most likely taking place?
34. What does the man offer to help with?

Select the best response to each question.

Transcript

W-Br: Hello. I received a notice in the mail about a fee I need to pay because I returned some books late. My name is Ling Gao.

M-Cn: Hmm. Yes, it says here in the system that you owe ten dollars for overdue materials. Would you like to pay that now?

W-Br: Do you take credit cards?

M-Cn: We usually accept either cash or credit, but our card reader has been malfunctioning. Let me see if it's working again.

Question
35. Who most likely is the man?
36. What does the woman ask about?
37. What does the man say he will do?

Select the best response to each question.

Transcript

M-Cn: Hi, everybody. Are we ready for the sales meeting this morning?

W-Br: Yes, I've finished putting together my presentation.

M-Au: The meeting's in the conference room, right?

M-Cn: No—there's been a last-minute change. The conference room is being used by the IT department all day to interview job candidates.

W-Br: Oh no! My presentation requires the use of a television.

M-Cn: Don't worry. We're meeting in the boardroom. There's a smart TV there.

M-Au: Is that room large enough for our team?

M-Cn: Yes, we won't have a problem.

Question
38. What does the woman say she has finished doing?
39. Why was a change made at the last minute?
40. What is the woman concerned about?

Select the best response to each question.

Transcript

M-Cn: Did you see the road construction sign at the corner? All traffic is being directed away from our street—no one can come this way!

W-Am: I know! How will customers visit our store to make copies and pick up photo prints?

M-Cn: I'm afraid they'll have to park on another street. They can still access the store on foot.

W-Am: OK. I'll update our social media page to direct our customers.

Question
41. What problem do the speakers discuss?
42. What does the man say customers will have to do?
43. What will the woman do next?

Select the best response to each question.

Transcript

M-Au: It's your first day working here, so we'll spend the morning surveying the walking trails so you can get a sense of the area. While we're at it, we'll also collect soil samples from different areas of the park.

W-Br: We need to test the soil samples to monitor the health of the preserve, right?

M-Au: Yes. We don't have a laboratory, so we send them out for testing every month. And since it's a sunny day today, it's a good time to take photographs for our social media page.

W-Br: I can do that. I brought my camera.

Question
44. Where do the speakers most likely work?
45. What will the speakers do with some samples?
46. What does the woman volunteer to do?

Select the best response to each question.

Transcript

W-Br: Good morning, Ivan. Everyone's talking about the flyer that was posted on our bulletin board yesterday. Have you seen it?

M-Cn: I was out of the office yesterday, but I've heard. Big changes are coming for all mail carriers in the city.

W-Br: That's right. Our entire postal delivery fleet is being replaced with electric vehicles.

M-Cn: I just hope that we don't have to charge them every few hours. I'm concerned that the battery won't last through my entire route.

Question
47. Who are the speakers?
48. What was announced in a flyer?
49. What is the man concerned about?

Select the best response to each question.

Transcript

W-Am: Kota, I want you to meet Claudia. Claudia is starting work today. Could you show her around and explain some of our processes?

M-Au: Of course, Ms. Park. Welcome to the team, Claudia!

W-Br: Thank you. I'm coming from the Silver Ridge Inn, where I also worked at the front desk.

M-Au: So you already have experience with taking reservations and checking in guests?

W-Br: Yes, but we used a different software system than the one I see you have here.

M-Au: It's easy to use. Let me show you how.

Question
50. What does Ms. Park ask the man to do?
51. Where does the conversation most likely take place?
52. What will the man do next?

Select the best response to each question.

Transcript

W-Br: Wow. I didn't expect this restaurant to be so popular—look at all the people waiting to be seated.

W-Am: I know. It's brand-new—I didn't think anyone knew about it yet. Looks like we won't be able to get a table for a while.

W-Br: Well, we don't have much time. We need to drive back to the office to train our interns at one o'clock. Should we go somewhere else?

W-Am: Let's see if they offer takeout—we can just order something to go.

W-Br: Good idea. I'm looking forward to trying the spicy noodles!

Question
53. What do the speakers find surprising about a restaurant?
54. Why are the speakers in a hurry?
55. What will the speakers most likely do next?

Select the best response to each question.

Transcript

W-Am: Hi, Ahmed. Did you see the e-mail from management?

M-Au: I just got here to teach my aerobics class.

W-Am: It looks like the gym is opening another facility just a few miles from here. I'm surprised they want to open another location so close by.

M-Au: Well, this is a densely populated area.

W-Am: True. I guess they'll have to hire more employees. There's just not enough of us to staff both locations.

Question
56. Where do the speakers most likely work?
57. Why does the man say, "this is a densely populated area"?
58. What does the woman think a business should do?

Select the best response to each question.

Transcript

W-Br: Marcel, I'd like to plan a team-building event with our graphic design group.

M-Au: Sure. We could reserve the conference room upstairs.

W-Br: But the event wouldn't be just for on-site graphic designers. Nearly a third of our staff will be participating remotely.

M-Au: Oh, you're right. Everyone needs to feel equally included. Let's have our on-site staff join the event from their desks.

W-Br: OK. I'll do a search for effective team-building activities that we can do online.

Question
59. What is the conversation about?
60. What does the woman imply when she says, "Nearly a third of our staff will be participating remotely"?
61. What will the woman do next?

Select the best response to each question.

ETS TOEIC 2024 L&R Test 7 – Image for questions 62–64
Transcript

M-Au: Hi. I'm calling because I saw some coffee tables on your department store's Web site. I'd like to see them in person. Can you tell me if you have the same furniture selection in your store?

W-Br: Yes, we do. We're fully stocked at the moment, so you'll be able to see everything that's on our online catalog.

M-Au: OK. One more thing. I use a wheelchair, and I'm concerned about navigating your store.

W-Br: Oh, that's not a problem. We have large elevators that can easily accommodate a wheelchair.

M-Au: Great. Thanks for the information. I'll stop by later this afternoon.

Question
62. Look at the graphic. Which floor will the man visit?
63. Why is the man calling the store?
64. What does the woman assure the man about?

Select the best response to each question.

ETS TOEIC 2024 L&R Test 7 – Image for questions 65–67
Transcript

W-Br: Adam, our Kyoto office just called. Our investors want me to present a project update there as soon as possible. Can you get me on the first flight to Kyoto tomorrow morning?

M-Cn: Let me check. Per company policy, we can only use Blue Jet airlines for international travel—and unfortunately, that flight's not the first one out tomorrow.

W-Br: That will have to do, thanks. And I'll need a ride to the airport too. Can you arrange that?

M-Cn: Sure thing. I'll finalize the reservations and e-mail you the details.

Question
65. Why does the woman need to go to Kyoto?
66. Look at the graphic. What time will the woman depart for Kyoto?
67. What does the man say he will do?

Select the best response to each question.

ETS TOEIC 2024 L&R Test 7 – Image for questions 68–70
Transcript

M-Au: Hi, Astrid. For tonight's six o'clock news broadcast, the lead story is going to be on the rumor that the Beavers' football team is going to build a stadium. Have you heard about the project?

W-Br: My sources have confirmed the story, actually. I've just gained exclusive access to some bidding proposals. Four cities are competing for the project.

M-Au: It's great you were able to confirm this before we went on the air. Do you know where the new stadium might be built?

W-Br: Well, one document suggests that Columbia City's proposal is the favorite. However, the team does have three other bids to consider.

Question
68. Who most likely are the speakers?
69. What does the woman say she had access to?
70. Look at the graphic. According to the woman, where will a stadium most likely be located?

Select the best response to each question.

Transcript

W-Am: Are you interested in learning how to start your own business? Winston Community College is the place for you! Last month, we opened a new campus in Cedarview that offers lots of business courses to equip aspiring entrepreneurs with the tools to launch a new career. We offer flexible schedules so you can take courses in the evenings or on weekends. Visit us at our new campus or online to submit your application.

Question
71. What is being advertised?
72. What happened last month?
73. What are the listeners invited to do?

Select the best response to each question.

Transcript

M-Cn: Please be sure to mark your calendars for a get-together on April sixteenth. We all work on different biochemistry research projects, and it's nice to share and celebrate our progress. Sung-Hee has reserved us rooms at a conference center off-site where we'll be able to relax outdoors after our sessions. Thanks for taking care of that, Sung-Hee. A few of you have asked whether we can hold other social events throughout the year. We don't have the budget to do anything big, but I'd like to hear your ideas. Everyone has my e-mail address.

Question
74. What is scheduled for April 16 ?
75. What does the speaker thank Sung-Hee for doing?
76. Why does the speaker say, "Everyone has my e-mail address"?

Select the best response to each question.

Transcript

M-Au: My name is Raul Phillips. I know it's short notice, but I'm a patient at your clinic, and I'd like to see a doctor today. I ran in a local half-marathon yesterday, and, well, I didn't feel pain at the time, but I think I sprained my ankle during the race. It's been sore since after the race, and I might need an x-ray. Could you call me back? I'll be conducting some job interviews this morning, so I may not be able to answer my phone, but please leave a message. My number is 555-0167. Thanks!

Question
77. Why is the speaker calling?
78. What event did the speaker recently participate in?
79. What does the speaker say he will be doing this morning?

Select the best response to each question.

Transcript

M-Cn: This is Giovanni calling from Salazar Market. We're excited about selling your breakfast cereal in our store. Our customers have been asking for your brand for several months now. I'll be e-mailing you a contract later today. You can sign it and send it back to me at your convenience. It states that we'll be displaying your cereals at the end of an aisle, on the endcap, as you requested. You'll want to make sure we have enough boxes in the store to create a nice display and keep the shelves well stocked for you.

Question
80. What does the listener produce?
81. What does the speaker say he will send the listener?
82. What does the speaker recommend doing?

Select the best response to each question.

Transcript

W-Am: Team, let's debrief on the trial run of the DQY-5, our satellite Internet system. As you know, the DQY-5 is a small satellite dish that can be used to access the Internet in remote locations. Test users have said that it generally works very well. However, they all report service interruptions when winter storms cover the satellite dish in snow. That means we need to focus on designing an internal system that can heat up the satellite receiver and melt the snow to ensure that the connection is not disrupted. Let's break into groups of three and start brainstorming technical solutions.

Question
83. What type of product has the team developed?
84. What has caused a problem for some users?
85. What will the listeners most likely do next?

Select the best response to each question.

Transcript

M-Au: Thanks for joining us for this evening's community orchestra performance. The concert was scheduled to begin at eight P.M. Unfortunately, some of the microphones aren't working. So while our sound engineers are correcting the issue, I'd like to tell you about an opportunity to help the theater. You may notice that all our ushers are volunteers, and we're always looking for more. Ushers take tickets, help patrons find their seats, and then, of course, get to enjoy the concert for free. If you're interested, be sure to check page four of your program booklet for more details.

Question
86. Why does the speaker say, "Unfortunately, some of the microphones aren't working"?
87. What are the listeners invited to do?
88. Where does the speaker say some information can be found?

Select the best response to each question.

Transcript

W-Br: I'm Natalie from Akroy Technologies, and I'm here to train everyone on using System Ace, your new project management software. Since you organize and provide a venue for professional conferences and trade shows, System Ace will allow you to create separate project folders for each event. This means that event-related to-do lists, schedules, and other documents for each folder will all be in one place. Now—the best way to learn a new program is by using it. So please, get out your tablet or laptop. We're going to try a few things together.

Question
89. What is the focus of the training?
90. Where do the listeners most likely work?
91. What does the speaker ask the listeners to do?

Select the best response to each question.

Transcript

M-Au: In this online session, I'd like to discuss how small businesses like those represented here today can be more energy efficient. For example, some companies install solar panels to reduce their electricity costs. Now, we all have different ideas about how to conserve energy. What does your company do to reduce its carbon footprint? There's a lot of combined knowledge at this meeting. Let's take advantage of that. Please submit your questions and comments in the chat. By the way, this session is being recorded so that it's available to all participants after the session.

Question
92. What is the topic of the talk?
93. Why does the speaker say, "There's a lot of combined knowledge at this meeting"?
94. What does the speaker say will happen after the talk?

Select the best response to each question.

ETS TOEIC 2024 L&R Test 7 – Image for questions 95–97
Transcript

M-Cn: Thanks for coming to this weekly briefing. As you know, Joe's Trucking Company takes safety very seriously, and I'm glad all our drivers are able to attend today. So we have five loads to deliver, including two loads of steel beams. Yasushi, you've been assigned to the car carrier, so please be sure to follow the safety checklist, especially the part about securely fastening all restraints. Junko, I'm concerned the lumber you're carrying will be considered oversize. I think the company will need to obtain a permit for you—we'll talk after the meeting.

Question
95. Who most likely are the listeners?
96. What does the speaker remind Yasushi to do?
97. Look at the graphic. Which load length is the speaker concerned about?

Select the best response to each question.

ETS TOEIC 2024 L&R Test 7 – Image for questions 98–100
Transcript

W-Br: Welcome to the evening news program on WXNL Radio. In local news, the much-anticipated holiday parade will be held downtown this Saturday, beginning promptly at ten A.M. on Main Street. However, according to the city government's Web site, there's been one important change. The parade was supposed to follow a route along five city roads, but because of traffic concerns, the parade will now stop at the end of Curtis Avenue instead of continuing to the originally planned end point. Now, in case you're wondering whether we'll have sunny skies or clouds on the day of the parade, stay tuned after the commercial break for our weekend forecast.

Question
98. What will begin at 10 A.M. on Saturday?
99. Look at the graphic. Which road will be excluded?
100. What will the listeners hear after a commercial break?

Select the best answer to complete the sentence.

Question
101. Passengers must keep _____ boarding passes and luggage with them at all times.

Select the best answer to complete the sentence.

Question
102. The company's policy allows business travel by _____ train and airplane.

Select the best answer to complete the sentence.

Question
103. The production technicians are _____ for maintaining our factory equipment.

Select the best answer to complete the sentence.

Question
104. The team found Ms. Dietrich's advice on managing office staff to be especially _____.

Select the best answer to complete the sentence.

Question
105. The film crew _____ in Namibia earlier this week to prepare for the promotional tourism campaign.

Select the best answer to complete the sentence.

Question
106. The committee expects to be finished with the negotiations _____ 4:00 P.M.

Select the best answer to complete the sentence.

Question
107. United Medical Board is an _____ panel of physicians that makes recommendations for hospital improvements.

Select the best answer to complete the sentence.

Question
108. Digital payments are _____ accepted at all Southern Coach bus stations.

Select the best answer to complete the sentence.

Question
109. The fund-raising event for the library was successful, _____ the author's reading was canceled.

Select the best answer to complete the sentence.

Question
110. To _____ the status of your delivery, select the Track Order option in the drop-down menu.

Select the best answer to complete the sentence.

Question
111. Our project-based mentoring approach enables executives with limited time _____ junior staff.

Select the best answer to complete the sentence.

Question
112. Mr. Yerkes is updating our quarterly sales _____ after receiving the final report from the Boston office.

Select the best answer to complete the sentence.

Question
113. _____ up your desk with beautiful paper products from Norimi Stationery.

Select the best answer to complete the sentence.

Question
114. Ultitemp, an application that allows users to _____ room temperature remotely, is currently available only in Asia.

Select the best answer to complete the sentence.

Question
115. _____ the cost of travel, the cost of attending the conference is reasonable.

Select the best answer to complete the sentence.

Question
116. Customers are _____ anticipating the latest model pickup truck from Askio Automobiles.

Select the best answer to complete the sentence.

Question
117. Once you have Mr. Garcia's _____, please post the job listing to the usual Web sites.

Select the best answer to complete the sentence.

Question
118. Dabby's Restaurant broadened its customer base by making _____ changes to its menu.

Select the best answer to complete the sentence.

Question
119. The redesigned intersection _____ shortens the street-crossing distance for pedestrians, making it safer.

Select the best answer to complete the sentence.

Question
120. Workshop attendees are asked to _____ from asking questions until the end of the formal presentation.

Select the best answer to complete the sentence.

Question
121. The Tamano Foundation accepts grant _____ related to a wide range of scientific research.

Select the best answer to complete the sentence.

Question
122. Gateway Electronics will cancel any orders that have not been picked up _____ five days.

Select the best answer to complete the sentence.

Question
123. _____ who arrives at the company parking garage after 10:00 A.M. must contact security for an access code.

Select the best answer to complete the sentence.

Question
124. To get to the conference room, turn left _____ after passing the employee cafeteria.

Select the best answer to complete the sentence.

Question
125. The wellness _____ at Trayer Media Group directly led to greater employee satisfaction with the company.

Select the best answer to complete the sentence.

Question
126. We will keep producing our signature shoe designs _____ there is demand for them.

Select the best answer to complete the sentence.

Question
127. Regular applications of fertilizer improve seedling health and _____ enhance the growth of leafy vegetables.

Select the best answer to complete the sentence.

Question
128. Wantner Manufacturing received this year's Top Employer Award in _____ of its people-centered workplace environment.

Select the best answer to complete the sentence.

Question
129. The editor noted some _____ content and marked the text to be deleted.

Select the best answer to complete the sentence.

Question
130. Bay City Zoo members get _____ access to members-only activities, such as after-hours guided tours.

Select the best answer to complete the text.

To: Naomi Richter <naomirichter@mailcurrent.com>
From: Watanu Sakamoto <wsakamoto@RHNimports.com>
Date: 23 November
Subject: Follow-up
Attachment: Logistics coordinator description

Dear Ms. Richter,

Thank you for coming to our office to interview for the assistant import manager position last week. We were impressed with your credentials and enthusiasm. ---[131]--- we are moving ahead with another candidate, we would like to offer you a different position that just became available: logistics coordinator.

---[132]---. The attached document contains the detailed job description and pay rate. This ---[133]--- has not yet been posted publicly. If you are ---[134]---, please let me know by the end of this week.

Sincerely,

Watanu Sakamoto
Human Resource Manager, RHN Imports

Question
131. Question 131
132. Question 132
133. Question 133
134. Question 134

Select the best answer to complete the text.

The Oakville Horticulture Club ---[135]--- a plant sale on Saturday, 9 September. The sale will be held from 9:00 A.M. to 4:00 P.M. at the Oakville Community Centre at 478 Hill Avenue. There will be great deals on hanging baskets, grasses, and herbs. ---[136]---. We ---[137]--- have a delicious selection of fruits and vegetables available for purchase. Enjoy live talks and demonstrations ---[138]--- the day. For more information, visit the Oakville Horticulture Web site: www.oakvillehorticultureclub.co.uk/events.

Question
135. Question 135
136. Question 136
137. Question 137
138. Question 138

Select the best answer to complete the text.

July 2

Dear Mr. Arakaki:

I am writing to inform you of scheduled road maintenance on Briggs Avenue. Beginning on July 15, Briggs Avenue ---[139]--- reduced to one lane from Elm Street to Bay Road. ---[140]---. Although your ---[141]--- is not located in this section of Briggs Avenue, traffic on most of the street will move more slowly than usual while work is being performed. You may ---[142]--- consider advising your employees to take alternate routes to work during this time. The project is expected to be completed on or before October 22. Thank you for your cooperation and assistance.

Sincerely,

Amalia Villalobos
Director of Transportation
Enclosure

Question
139. Question 139
140. Question 140
141. Question 141
142. Question 142

Select the best answer to complete the text.

Franklin Planetarium to Move Downtown

(June 3)—After 48 years in its present location on Mayfield's south side, the Franklin Planetarium is moving to a new home. Construction is underway on the downtown facility, part of a complex that includes the new Natural History Museum. Both ---[143]--- are expected to open to the public next September.

The current planetarium's main attraction is a 300-seat theater, where visitors can view projections of stars and planets on the dome above. ---[144]--- a larger theater, the new planetarium will feature an upgraded digital projection system. ---[145]---. Visitors will be able ---[146]--- the night sky more clearly and explore other planets and galaxies through new, interactive displays.

Question
143. Question 143
144. Question 144
145. Question 145
146. Question 146

Select the best answer for each question.

NOTICE

As part of our routine maintenance of Selino Apartments, all public areas of our building will be painted according to the following schedule:

• Stairwells, first and second floors: 12 April
• Hallways, first and second floors: 13 April
• Stairwells, third and fourth floors: 14 April
• Hallways, third and fourth floors: 15 April

The elevators will be available during this time. Please use caution, and do not touch any wet paint.

Management, Selino Apartments

Question
147. For whom is the notice most likely intended?
148. When will work on the stairwells of all floors most likely be completed?

Select the best answer for each question.

Jin-Hwa Grill
Serving the finest Korean cuisine in northern California for over 30 years

Come celebrate the reopening of our newly remodeled restaurant on Lakeside Drive! Purchase any two dinners and enjoy a complimentary appetizer platter during the entire month of May.

Valid only at Jin-Hwa Grill, 4104 Lakeside Drive, Oakland, CA. Coupon does not apply to takeout orders. Visit www.jin-hwagrill.com for a list of all our locations, hours of operation, and menus.

Question
149. How can people receive the benefit from the coupon?
150. What is mentioned about Jin-Hwa Grill?

Select the best answer for each question.

To: Bindu Gil <bgil@opalmail.com>
From: Neela Balay <n_balay@celebrate.com>
Date: June 18
Subject: Follow-up

Dear Ms. Gil,

Regarding our telephone conversation earlier today, here in writing is the change I would like to make to Saturday's delivery.

I am requesting that you now deliver the flowers to the Grand Dining Room at the Kaltan Hotel instead of the Saji Banquet Hall. I apologize for this last-minute switch, but the banquet hall manager contacted me just last night to inform me about an electrical system malfunction that will require a weekend repair. Since the office party I am planning cannot be postponed, I have had to reserve this other venue.

I would appreciate receiving the delivery by 4:00 P.M.

Best regards,

Neela Balay

Question
151. Why did Ms. Balay send an e-mail to Ms. Gil?
152. What does Ms. Balay expect to receive on Saturday afternoon?

Select the best answer for each question.

Ae-Cha Kim (9:16 A.M.)
Good morning. I have an issue with an order I placed on the Winter Wear Web site.

Kelvin Long (9:18 A.M.)
Good morning. How can I help you?

Ae-Cha Kim (9:20 A.M.)
Well, I ordered some gloves two weeks ago, and they still haven't arrived.

Kelvin Long (9:21 A.M.)
I'm sorry to hear that. Did you get an order number?

Ae-Cha Kim (9:22 A.M.)
It's ADF193.

Kelvin Long (9:23 A.M.)
Thanks.

Kelvin Long (9:26 A.M.)
This is very unusual. The system is showing that the order was fulfilled. I'm not sure why it hasn't left the warehouse yet. I can have another pair of gloves sent to you with rush shipping, at no extra charge.

Ae-Cha Kim (9:27 A.M.)
That would be great! Thanks!

Question
153. What problem does Ms. Kim have?
154. At 9:26 A.M., what does Mr. Long most likely mean when he writes, "This is very unusual"?

Select the best answer for each question.

To: Jessica Yu <jyu@myemail.com>
From: Customer Service <cs@velascobank.com>
Date: July 15
Subject: Customer account security

Dear Ms. Yu,

For security reasons we need our customers to review their contact information with Velasco Bank every year. — [1] —. This year, the deadline to review your contact information is July 29. — [2] —. You may check your information on our Web site at www.velascobank.com, or you can do so on the Velasco Bank mobile app. Simply log in to your digital banking account, go to "Settings," and then go to "Contact." — [3] —. Review your phone number and e-mail address to make sure they are both up-to-date. Then select them as your primary contact methods. If you are not yet enrolled in digital banking, we recommend doing so online at www.velascobank.com/myaccount.

— [4] —. If you have any questions, please visit any of our branches or call us at 410-555-0156 Monday through Friday, 7:00 A.M. to 5:00 P.M.

Thank you,

Velasco Bank Customer Service

Question
155. What is the purpose of the e-mail?
156. According to the e-mail, what should a customer do to register for digital banking?
157. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "This can be done in one of two ways."

Select the best answer for each question.

Sumner Woodcrafting

Sumner Woodcrafting of Memphis, Tennessee, was established nearly 45 years ago by Kiran Sumner, with the goal of providing personalized service to customers seeking high-quality, handmade furniture. Now semiretired, Mr. Sumner still takes orders and responds to questions himself through the company's customer-service telephone line at 901-555-0185 on Thursdays and Fridays. Sumner Woodcrafting offers a wide selection of custom-made bedroom sets, tables, desks, cabinetry, and more—all made from high-quality solid woods.

Prices for handcrafted furniture are naturally higher than for furniture that is mass-produced in a factory. Because our master crafters do exceptionally fine work, our customers never regret spending a bit more for pieces built to last for generations.

Note that it can take up to two months to create a piece of furniture once it is ordered. Delivery fees are based on distance from our workshop. Unpacking and placing the item is available for an additional $50.

For photos of our workshop, artisan biographies, customer reviews, and ordering information, please visit us online at www.sumnerwoodcrafting.com.

Question
158. What is mentioned about Sumner Woodcrafting?
159. The word "fine" in paragraph 2, line 2, is closest in meaning to
160. What is suggested about Sumner Woodcrafting's products?

Select the best answer for each question.

COLLINSVALE (28 March)—Over the last decade, instability in the pricing of raw materials has become the biggest concern for manufacturers. The issue now surpasses recruitment and technology, which had previously been ranked by businesses as the top two concerns respectively.

The reasons are not difficult to understand. For electronics manufacturers, materials typically represent 20 percent of all expenses, while makers of processed food can spend anywhere between 40 and 60 percent on materials. Thus, even a 10 percent rise in the cost of sugar can dramatically affect a factory's bottom line. Companies that can predict rising costs may be able to temper the effects of market volatility, but even the best forecasting cannot anticipate every change in the marketplace.

Question
161. What is the article mainly about?
162. Why does the writer mention electronics manufacturers?
163. The word "temper" in paragraph 2, line 9, is closest in meaning to

Select the best answer for each question.

The Lowenstein Bookstore in Mission Bay invites you to this month's book discussion featuring author Hilda Flores. The event will be held on Thursday, April 10, from 7:00 P.M. to 8:30 P.M. Ms. Flores will talk about her new novel, Grinding the Gears. — [1] —. The latest adventure in the popular Inspector Svensson series, Grinding the Gears finds the beloved inspector investigating strange equipment malfunctions at a national physics research laboratory. — [2] —.

Ms. Flores will discuss the background research she performed while writing the book. — [3] —. A question and answer session will follow the presentation. The event is free for all to attend. — [4] —. The bookstore requires that attendees register at least one day in advance.

Question
164. What is being announced?
165. What type of book is Grinding the Gears ?
166. What is indicated about registration?
167. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "Part of her fact-finding involved interviewing government scientists."

Select the best answer for each question.

*E-mail*

To: Customer Service <customerservice@kishintech.com>
From: Dmytro Petrov <d.petrov@silkmail.com>
Date: November 5
Subject: Assistance with Kishin XT20 digital recorder

To Whom It May Concern:

I purchased the Kishin XT20 digital recorder to record several days' worth of conference presentations. Now, after my first day at the event, I am trying to transfer the audio files to my laptop, but I am not having any luck. I have followed all the instructions in the user manual as well as the tips found in the FAQ section of the product's Web page. I have even tried alternative cords and the laptops in the hotel's business center, so I do not believe computer hardware to be the issue.

I am supposed to cover the remaining two days of this conference for work. My business partners expect me to return with as much information as I can. The Kishin XT20 digital recorder is of no use to me if I cannot properly share the files. Can you please help?

Best regards,

Dmytro Petrov

Question
168. What problem does Mr. Petrov have with his device?
169. Why does Mr. Petrov mention a Web page?
170. The word "cover" in paragraph 2, line 1, is closest in meaning to
171. What is true about Mr. Petrov?

Select the best answer for each question.

Kristin Burton (8:16 A.M.)
This is my first time posting on this small-business forum. Has anyone here experienced problems when ordering one of Atlara's credit card readers?

Marcos Menke (9:04 A.M.)
Are you referring to the little unit that attaches to your mobile phone or the larger, stand-alone tablet model?

Kristin Burton (9:30 A.M.)
The phone unit. I started an online shop using the Atlara Web hosting service and added pictures of the necklaces and rings I create. But most of my sales are still in person. So I just need a way to accept in-person payments when I'm out at fairs or markets.

Marcos Menke (10:19 A.M.)
Just go to www.atlara.com/pos/hardware and add what you want to your cart.

Kristin Burton (11:21 A.M.)
That's the problem. The system won't let me order it. I get the error message "Your account cannot be verified."

Suzanne Shroer (11:42 A.M.)
I think I know. You have to upload scans of your business registration, a government photo ID, and a statement from your business bank account.

Kristin Burton (12:23 P.M.)
I already did all that, and I still got the error message.

Suzanne Shroer (12:33 P.M.)
If that is the case, try logging back in and following the process again.

Cindy Acosta (1:05 P.M.)
You probably need to call the support line. I found them to be very helpful with my issues a few months ago.

Kristin Burton (1:10 P.M.)
I've spoken with three people already.

Question
172. What does Mr. Menke ask Ms. Burton to clarify?
173. What does Ms. Burton sell?
174. What does Ms. Shroer suggest?
175. At 1:10 P.M., what does Ms. Burton most likely mean when she writes, "I've spoken with three people already"?

Select the best answer for each question.

Passage 1

https://www.sunnywelcomehotel.co.in

At the Sunny Welcome Hotel in Kolkata, we work hard to ensure that you enjoy your stay.

Please note:

• Each room has a coffeemaker and complimentary coffee and tea. Guests may purchase snacks and other beverages in the vending areas located on each floor.
• Guests with small children may request a rollaway bed or crib for their rooms for no additional charge.
• The business center is open from 9:00 A.M. to 5:00 P.M. each day.
• The swimming pool and children's playground are open during daylight hours. Children must always be supervised by an adult.
• A deposit is necessary to guarantee a room reservation. The deposit will only be refunded if the reservation is cancelled or changed more than 24 hours prior to arrival.
• Guests may check in as early as 2:00 P.M. Checkout after noon on the day of departure is subject to an additional charge.
• Guests are required to present a passport or driver's license at the time of check-in.
• We offer free shuttle service to the airport. Guests can make arrangements at the front desk.
• Our reception desk is staffed 24 hours a day.

Passage 2

To: generalmanager@sunnywelcomehotel.co.in
From: samuelramon@myemail.co.uk
Date: 13 May
Subject: Reservation number EX52417

Hello,

My family and I were very comfortable in the family suite at the Sunny Welcome Hotel in Kolkata last year, and we were looking forward to returning this year for a week starting on 17 April. Unfortunately, we suddenly had to postpone our trip until June, so I called the hotel on the morning of 17 April to change our reservation dates. I thought everything was in order, but when I opened my credit card statement this month, I discovered an additional charge from the Sunny Welcome Hotel.

Could you please look into the matter? I believe that an error has been made and that I should be reimbursed. I would appreciate having the money credited to my account. We still plan to return to Kolkata later this year and anticipate an enjoyable stay at your hotel.

Yours sincerely,

Samuel Ramon

Question
176. According to the Web page, what are hotel guests asked to provide at check-in?
177. What is NOT included with a stay at the Sunny Welcome Hotel?
178. What does Mr. Ramon indicate in his e-mail?
179. Why most likely was Mr. Ramon charged a fee by the Sunny Welcome Hotel?
180. What does Mr. Ramon request?

Select the best answer for each question.

Passage 1

E-Mail Message

From: Dexter Abbott
To: Nina Sosa
Date: 20 August
Subject: Next steps

Dear Ms. Sosa,

I have good news. The plans for the layout of the new Fountain Road office building have just been approved by Lanfei Chan at our corporate office. We now need to start thinking about the artwork for the main open-plan office area on the third floor of the building. This is one of our last tasks before the office opens in October.

I have heard that Red Starling Art has a good reputation for helping with office interiors. Could you look at the company's Web site today and find out if any of its services might be suitable for us? I am wondering whether photography or paintings would look best in the space. What do you think? I am still waiting to hear back from Maxwell Willis in Finance about the budget for art, so please do not agree to anything with Red Starling Art until we know more.

Thank you,

Dexter Abbott, Facilities Manager
KLX Accountancy

Passage 2

https://www.redstarlingart.co.uk/offices/

Home | About Us | Services | Contact Us

Red Starling Art offers a range of consultancy services for office buildings:

• Remake: For clients who want a complete redesign of the interior of their office, we work with you to create a layout and decoration scheme that meets your needs.
• Align: For clients looking to incorporate artwork into a new office, we help you find the right pieces (paintings, photographs, prints, or sculptures) for your space.
• Connect: For clients who want to add a local touch to their offices, we collaborate with area artists and photographers to bring their unique perspective to you.
• Reframe: For clients who want to update but keep their existing artwork, we suggest new framing, new lighting, or new arrangements for a fresh look.

Our work is always tailored to the specific needs of our clients, so we cannot provide fixed prices. Please e-mail Birgit Lowenbruck at blowenbruck@redstarlingart.co.uk to book a free consultation. After the consultation, she will provide you with an estimate for the agreed-upon services.

Question
181. What is suggested about the Fountain Road office building?
182. In the e-mail, what does Mr. Abbott ask Ms. Sosa to do?
183. Who is responsible for the budget for artwork?
184. What Red Starling Art service would be most suitable for the Fountain Road office building?
185. According to the Web page, how can someone learn the cost of Red Starling Art's services?

Select the best answer for each question.

Passage 1

To: jdixon@milkalenterprises.com
From: humanresources@milkalenterprises.com
Date: April 28
Subject: Employee survey responses

Dear Ms. Dixon,

I read through all the responses to the semiannual employee survey, and I want to highlight a few points that were repeatedly raised. We can use this list of suggestions to help determine our priorities.

Suggestion 1. A more flexible policy for working from home
Suggestion 2. An expanded in-office recycling strategy
Suggestion 3. More financial rewards for excellent work
Suggestion 4. More opportunities for technical training

Also, if you approve, I would like to simplify the survey form before we administer it again. The open-ended questions make the data difficult to analyze. I propose incorporating more yes-no questions or rating scales to determine how much a colleague agrees or disagrees with a statement.

Kind regards,

Judith Hathaway, Human Resources

Passage 2

MEMO

To: All Staff
From: Jenna Dixon, General Manager
Date: May 8
Subject: Volunteers needed

I am seeking volunteers to form a committee that will launch an office recycling program. Having such a program was one of the most frequently identified needs mentioned on the recent employee survey. This program will prevent recyclables, including plastics, glass, metal, paper, and cardboard, from ending up in landfills.

Also, we need a volunteer to be the coordinator of this committee. I will be happy to meet with this coordinator to discuss first steps. Note that time spent on coordination tasks would be in addition to your regular work duties. A small amount of funds will be made available to be spent on program setup costs.

Passage 3

MEMO

To: All Staff
From: Mohammad Asghari
Date: June 13
Subject: Bins are here

As chairperson of the In-office Recycling Committee, I am happy to report that we now have recycling bins in the kitchen for glass bottles, soda cans, and cardboard and paper. It took us some time to get this program started because finding containers narrow enough to squeeze three between the door and the refrigerator proved challenging. But I was finally able to purchase some.

Please note that the recycling facility we are working with has stringent guidelines on what they accept, so I am creating illustrated instructions to hang above each bin. Those will be up tomorrow, and committee members will be monitoring our collection system to make sure the program is going smoothly. Please contact me with any questions, concerns, or feedback.

Question
186. In the e-mail, how does Ms. Hathaway suggest improving future surveys?
187. What suggestion from the survey results is Ms. Dixon acting on?
188. According to Mr. Asghari, why was a new program delayed?
189. What is suggested about Mr. Asghari?
190. What is Mr. Asghari planning to do?

Select the best answer for each question.

Passage 1

Kooper's Vision is seeking an optician for its eyewear department. Must have a valid Massachusetts optician license and at least three years of relevant experience. The position requires excellent customer service skills and a strong awareness of current fashion trends in the industry. Responsibilities include helping clients choose frames, ordering eyeglasses, and filing insurance claims.

This full-time position is available at Kooper's Vision at Danvers Mall. Contact store manager Tanisha Mosley at 978-555-0101. Must be available to start during the last week of August.

Passage 2

https://www.koopersvision.com

Kooper's Vision at Danvers Mall

Hours:
Monday 10 A.M.–7 P.M.
Tuesday 10 A.M.–7 P.M.
Wednesday 10 A.M.–7 P.M.
Thursday 10 A.M.–7 P.M.
Friday 10 A.M.–7 P.M.
Saturday 10 A.M.–6 P.M.
Sunday 10 A.M.–4 P.M.

During the month of August, enjoy 50% off the second pair of eyeglasses.

Kooper's Vision is your local optical center for all your eye-care needs in Danvers, Massachusetts. We are located on the upper level of the Danvers Mall next to Eight Days Sporting Goods. Call 978-555-0101 today to schedule your annual eye exam. Exams by appointment only.

Passage 3

Optical Centers Reviews

Rating: 5 stars ★★★★★

I have been wearing eyeglasses since I was ten years old. I now have five children, and four of them wear glasses, so I have visited many opticians over the years. My recent visit to Kooper's Vision on August 31 was, by far, the best.

Ms. Palmer offered her help when she saw that I was overwhelmed by the eyeglass selection at Kooper's Vision. She looked at the shape of my face and steered me toward a few pairs of glasses that were perfect for me! She knew exactly what looked best on me and advised me about the size, color, quality, and cost of the frames I considered. Ms. Palmer also explained the different types of lenses and lens coatings available. I could not decide which was my favorite pair of eyeglasses, so I bought two pairs! I was incredulous when she told me it was her first day working at the store—she was the best optician I have ever had!

Melvin Drake

Question
191. According to the job advertisement, what is true about the open position?
192. What is indicated about Kooper's Vision on the Web page?
193. What is most likely true about Ms. Palmer?
194. According to the review, how did Ms. Palmer help Mr. Drake?
195. What is suggested about Mr. Drake?

Select the best answer for each question.

Passage 1

https://www.hellosnackvending.com/services

Our Services

Hello Snack Vending offers a variety of vending and coffee services for company break rooms and vending machines.

Service 1 (Micromarket)—We set up a small market in your break room, with customized products available on open shelves. Micromarkets are self-service and feature electronic payments. Shelving and fixtures are provided.

Service 2 (Pantry)—We stock your break room cabinets with a variety of products that you select. Pantry service is paid for in advance, freeing users from paying per item.

Service 3 (Coffee)—We keep your break room stocked with coffee, tea, and all related essentials. We supply you with group-sized coffee makers, coffee, and individually sized creamer and sugar varieties.

Service 4 (Traditional Vending)—We regularly stock your vending machine with a customized selection of carbonated beverages, juice, and water.

Service 5 (Healthy Vending)—We regularly stock your vending machine with a wide selection of healthy snacks.

Passage 2

E-Mail Message

To: customercare@hellosnackvending.com
From: dlewis@kivowitzcompany.com
Date: November 14
Subject: Vending service

Hello,

My company recently bought a gently used nonrefrigerated vending machine, which has been placed in our employee break room. I am looking for a stocking service to fill it so that the staff can start using it.

Does your company only stock vending machines that you own, or do you also offer a stocking service for other machines? If you can service ours, I would like to know more about the snacks you have available to fill the machine. Could you please send me a list of the products you offer?

Thank you for your assistance.

Best regards,

Denikia Lewis
Kivowitz Company

Passage 3

To: Denikia Lewis <dlewis@kivowitzcompany.com>
From: Customer Care <customercare@hellosnackvending.com>
Date: November 15
Subject: Re: Vending service
Attachment: List

Dear Ms. Lewis,

Thank you for your e-mail. We would be happy to stock your machine even if it is not owned by our company. However, if your machine is old, it can be difficult to obtain parts for it, and older machines break more often. The cost of repairs can get high, making it more cost-effective for you to use one of our vending machines. Can you provide me with the model number?

I have attached the list you requested. We can accommodate special requests if you have any. I also recommend renting a drink machine from us, because we find that employees usually enjoy having a cold drink with their snacks.

Please contact me if you have additional questions.

Sincerely,

Dominik Scheibler
Customer Care Representative

Question
196. What is mentioned about Service 1 ?
197. What does Ms. Lewis suggest about her company's vending machine?
198. What does Mr. Scheibler ask Ms. Lewis to send him?
199. What is included in the list Mr. Scheibler attached to his e-mail?
200. What additional service does Mr. Scheibler suggest?

Leave a Reply

Your email address will not be published. Required fields are marked *