ETS TOEIC 2024 L&R Test 9 (Online Test)

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Select the one statement that best describes what you see in the picture.

ETS TOEIC 2024 L&R Test 9 – Image for question 1
Transcript

(A) He's standing on a rug.

(B) He's turning a doorknob.

(C) He's climbing a ladder.

(D) He's painting a wall.

Question
1. Question 1

Select the one statement that best describes what you see in the picture.

ETS TOEIC 2024 L&R Test 9 – Image for question 2
Transcript

(A) Some shirts have been hung on a clothing rack.

(B) A light fixture is attached to a column.

(C) Some boxes of clothing have been set on the floor.

(D) Some merchandise is on display in a store.

Question
2. Question 2

Select the one statement that best describes what you see in the picture.

ETS TOEIC 2024 L&R Test 9 – Image for question 3
Transcript

(A) The woman is putting some papers into a file folder.

(B) The woman is typing on a keyboard.

(C) The woman is seated in front of a computer.

(D) The woman is holding a cup.

Question
3. Question 3

Select the one statement that best describes what you see in the picture.

ETS TOEIC 2024 L&R Test 9 – Image for question 4
Transcript

(A) Some employees are washing some windows.

(B) A shopper is carrying a package.

(C) Some shopping carts have been lined up in a row.

(D) Some products have fallen on the ground.

Question
4. Question 4

Select the one statement that best describes what you see in the picture.

ETS TOEIC 2024 L&R Test 9 – Image for question 5
Transcript

(A) Snow is being cleared away.

(B) Bricks are being arranged on a walkway.

(C) Tree branches are being trimmed.

(D) A shovel is leaning against a flowerpot.

Question
5. Question 5

Select the one statement that best describes what you see in the picture.

ETS TOEIC 2024 L&R Test 9 – Image for question 6
Transcript

(A) A potted plant is hanging above a window.

(B) There is a lamppost in front of a building.

(C) Some chairs have been arranged in a line.

(D) Some bricks have been piled on a patio.

Question
6. Question 6

Select the best response to the question.

Transcript

Who's covering for Ms. Hamada?

(A) Yes, it may rain later.

(B) No, I have enough.

(C) Her assistant.

Question
7. Question 7

Select the best response to the question.

Transcript

Where is the fashion seminar?

(A) It's in room 235.

(B) No, the black one.

(C) Just some blouses.

Question
8. Question 8

Select the best response to the question.

Transcript

Why do we have to put on safety goggles?

(A) No, the door on your left.

(B) Because of safety regulations.

(C) A hat and a scarf.

Question
9. Question 9

Select the best response to the question.

Transcript

What did you do for Mr. Sugiyama's retirement party?

(A) I helped decorate the room.

(B) He's not tired.

(C) Try the file cabinet.

Question
10. Question 10

Select the best response to the question.

Transcript

Can I take another bottle of water?

(A) If there are any left.

(B) An old refrigerator.

(C) No, the clock is fast.

Question
11. Question 11

Select the best response to the question.

Transcript

Isn't this the last train out?

(A) A round-trip ticket to New York.

(B) The office next door.

(C) No, there's one more.

Question
12. Question 12

Select the best response to the question.

Transcript

What was the highlight of your visit to the city this weekend?

(A) Definitely the art museum!

(B) Sorry, I already have plans.

(C) Yes, the guidebook was helpful.

Question
13. Question 13

Select the best response to the question.

Transcript

When was that news story about the merger published?

(A) A few weeks ago.

(B) A reporter from the Springfield News.

(C) No, I think that's the right address.

Question
14. Question 14

Select the best response to the question.

Transcript

We need to install a security system at the office.

(A) It's a new ID badge.

(B) Yes, I think that's a good idea.

(C) I bought some lightbulbs.

Question
15. Question 15

Select the best response to the question.

Transcript

Where are the job fairs being held?

(A) I'll take seven of them.

(B) There's a list in the folder.

(C) OK, I can drive.

Question
16. Question 16

Select the best response to the question.

Transcript

When can we use the new color printer?

(A) This afternoon.

(B) OK, that's good to hear.

(C) Sure, I can take a photograph.

Question
17. Question 17

Select the best response to the question.

Transcript

Could you order some more paper plates?

(A) Thanks for the invitation.

(B) He got a job at the restaurant.

(C) We have enough for three months.

Question
18. Question 18

Select the best response to the question.

Transcript

Should I pick up the food order for Ms. Santos?

(A) Let's meet next week.

(B) Yes, if you have the time.

(C) I don't cook with vegetable oil.

Question
19. Question 19

Select the best response to the question.

Transcript

Why don't you distribute this flyer around the office?

(A) Sure—that's a great idea.

(B) Our flight's been canceled.

(C) I'll take the elevator.

Question
20. Question 20

Select the best response to the question.

Transcript

How often do you go to concerts?

(A) I ride my bicycle to work every day.

(B) No, he's not a professional musician.

(C) I don't have a lot of free time.

Question
21. Question 21

Select the best response to the question.

Transcript

Do you want me to fix the printer in your office?

(A) An official document.

(B) Yes, that would be helpful.

(C) I printed it on both sides.

Question
22. Question 22

Select the best response to the question.

Transcript

Will the company's warehouse be built in the city or farther out?

(A) It'll be in the city.

(B) Yes, he's wearing a red sweater.

(C) Two square kilometers.

Question
23. Question 23

Select the best response to the question.

Transcript

The taxi has finally arrived.

(A) Oh, did it get stuck in traffic?

(B) Thanks, but I already have some.

(C) It's their final offer.

Question
24. Question 24

Select the best response to the question.

Transcript

How can we train all the new team members?

(A) Yes, I worked on those.

(B) It wasn't as long as we thought.

(C) People like watching videos.

Question
25. Question 25

Select the best response to the question.

Transcript

The party is supposed to start at six P.M., right?

(A) I added her name to the guest list.

(B) No, the invitation said seven.

(C) Because the party decorations were expensive.

Question
26. Question 26

Select the best response to the question.

Transcript

Does the manager want us to pick up the supplies or have them delivered?

(A) She'll be here soon.

(B) You dropped your pen.

(C) You're right about that.

Question
27. Question 27

Select the best response to the question.

Transcript

Has Jacob come into the office today?

(A) His briefcase is on his desk.

(B) Yes, it is a nice office.

(C) I can come in for just a minute.

Question
28. Question 28

Select the best response to the question.

Transcript

Are you joining the team for today's briefing?

(A) My top client is in town.

(B) Vittorio's Pizzeria.

(C) I enjoyed that film.

Question
29. Question 29

Select the best response to the question.

Transcript

I'm organizing a healthy eating program at the office.

(A) She studied at that theater program.

(B) Right beside the new projector.

(C) Do you need any help with it?

Question
30. Question 30

Select the best response to the question.

Transcript

Is your car expensive to repair?

(A) The largest model available.

(B) Only a few more times.

(C) It's been running perfectly since I bought it.

Question
31. Question 31

Select the best response to each question.

Transcript

W-Am: Mr. Hughes? My name is Ms. Ayhan. I'll be interviewing you today for the open position of patient transporter. I see on your application that you've worked in health care before.

M-Cn: That's right. I worked at the main reception desk at the Southeast Regional Hospital for a while. But I'd like to try a different role.

W-Am: You'd be responsible for moving patients to various locations throughout the hospital. It'll involve about six miles of walking every shift. Are you OK with that?

M-Cn: I actually do a lot of hiking and rock climbing in my free time. So I'm looking forward to having a job that'll have me on my feet more.

Question
32. Where is the conversation taking place?
33. What was the man's previous job?
34. What does the woman emphasize about the job being offered?

Select the best response to each question.

Transcript

W-Br: Hello. I'm calling to discuss the men's suit and coat store that you want to open.

M-Cn: Thanks for returning our call. My cousin and I are both on the line.

M-Au: Yes-thanks. At first, we were just going to open the business without any advertising.

M-Cn: Right. But then we consulted a friend in the retail industry. He said a strong advertising campaign makes a difference and referred us to you.

W-Br: He's right. You need to advertise your store before it opens.

M-Au: Have you looked at the information we sent?

W-Br: Yes, and here's what I think: first, you should emphasize the fact that this will be a family-run business. Local customers will appreciate that.

Question
35. What kind of business will the men open?
36. How did the men learn about the woman's consulting service?
37. What does the woman say should be emphasized about a business?

Select the best response to each question.

Transcript

M-Au: Look what just arrived—they're the new handheld scanners we've been waiting for!

W-Br: That's exciting! It's going to be so much easier to scan the groceries with these. Do you know when they'll be installed at each of the checkout stations?

M-Au: Our manager is hoping to set them up tomorrow night after the store closes. She asked if I could help, but I'm not available.

W-Br: Oh, I can stay late tomorrow night. I'll go let her know.

Question
38. What are the speakers excited about?
39. Where most likely do the speakers work?
40. What will the woman tell her manager?

Select the best response to each question.

Transcript

W-Am: I'm Mona Pahlavi, from Pahlavi Construction, and this is Ms. Taylor, our interior designer. We're looking for a source for reclaimed lumber. Many customers are asking to incorporate old wood into their construction projects.

M-Au: You've come to the right place. We carry wood rescued from barns, factories, and other structures that have been torn down.

W-Br: People think using reclaimed lumber is cost-effective. Is that true?

M-Au: Surprisingly, no. It's actually more expensive because we have to go through a lengthy process to make the wood reusable.

W-Am: Hmm. What do you think about that, Ms. Taylor?

W-Br: Customers will pay more for the old wood look, but I'm sure they'd like to see some samples before deciding.

Question
41. What type of business do the women work at?
42. According to the man, what may be surprising about a product?
43. What will Ms. Taylor most likely ask the man for?

Select the best response to each question.

Transcript

M-Au: Thanks for agreeing to give me a tour of your company, Ms. Varma. It'll provide plenty of information to use in my article for the newspaper.

W-Am: No problem. Did you say you write a series about local businesses?

M-Au: Yes. I do a weekly column spotlighting the histories of unique companies in our region. Now, I read that your father founded the company.

W-Am: That's right. He started it with only ten employees.

M-Au: It seems like it's expanded a lot since then, right?

W-Am: We export to fifty-nine countries around the world.

M-Au: Impressive!

W-Am: Let me show you the shipping area.

Question
44. Who most likely is the man?
45. What does the man say he read about the company?
46. Why does the woman say, "We export to fifty-nine countries around the world"?

Select the best response to each question.

Transcript

W-Br: Hi, Sergey. Have you been able to finish the updates for the new bridge we're designing? I'd like to include them in the agenda for our client meeting next week.

M-Au: Yes. I've reinforced some structural features and added the pedestrian walkway they asked for.

W-Br: Oh, perfect! Could you take over that part of the meeting to explain the changes to the clients?

M-Au: Sure, I can do that. But first, I'll send you the updated calculations on the bridge's weight capacity. Some of the numbers have changed significantly because of the structural changes we've made.

W-Br: OK. I'll take a look tomorrow and get back to you.

Question
47. Who most likely are the speakers?
48. What does the woman ask the man to do?
49. What will the man send the woman?

Select the best response to each question.

Transcript

W-Br: Ketan, what do you think about this month's marketing report? It looks like our computer keyboard sales are decreasing.

M-Cn: Yes, I saw that. I think it may be connected to our existing marketing strategies. The keyboards are advertised mostly on our Web site. I think we need to look into expanding our advertising campaign to other types of media.

W-Br: That's a good idea. Perhaps we need to advocate for a larger marketing budget. That would provide us with more options. Let's bring this up at our next marketing meeting.

Question
50. What products are the speakers discussing?
51. According to the man, how are the products currently being advertised?
52. What topic will the speakers discuss at a meeting?

Select the best response to each question.

Transcript

W-Am: Hi, Raul. I wanted to let you know that we received all of the bids we were waiting on for the Meyerville Bridge replacement project.

M-Cn: Thanks. Are there any acceptable bids? I'm worried that with costs rising nowadays we may exceed our budget for city infrastructure projects.

W-Am: Well, steel costs per ton are in the thousands for every bid.

M-Cn: I see. We've already reached out to all of the contractors we can, so we'll just need to seek additional funding, then. Let's put together a spreadsheet comparing the bids this afternoon. We'll use that for reference at our next transportation department meeting.

Question
53. What project are the speakers mainly discussing?
54. What does the woman imply when she says, "steel costs per ton are in the thousands for every bid"?
55. What will the speakers do this afternoon?

Select the best response to each question.

Transcript

M-Au: Hi, Amy. I just got back from that industry trade show in Vancouver. Thanks for recommending the Arch Coast Hotel.

W-Am: I thought you'd like it. I know how important conservation is to you. Did you know that it was the first environmentally sustainable hotel in Canada?

M-Au: Yes, I spoke with the owner. He described the hotel's history and told me about their plans. They'll be closed next month while they work on an addition to the main building.

Question
56. Why was the man in Vancouver?
57. What does the woman say about a hotel?
58. Why will the hotel close temporarily?

Select the best response to each question.

Transcript

M-Cn: Francesca, welcome! I hope you didn't have too much trouble finding our banking office. Please, take a seat. I've read your application, and it looks like we'll be able to finance your business project.

W-Br: Oh, that's wonderful news! Opening a flower shop has been my dream for so long.

M-Cn: Absolutely. I just have one detail to confirm. Do you still live at 21 Anderson Avenue?

W-Br: Actually, I've recently moved. Here's a card with my new address.

M-Cn: Thanks! I'll be right back. I need to go over to the printer to pick up some documents that I need you to sign.

Question
59. What did the woman apply for?
60. What information does the man ask the woman to verify?
61. What will the woman most likely do next?

Select the best response to each question.

ETS TOEIC 2024 L&R Test 9 – Image for questions 62–64
Transcript

W-Am: Goodland Nature Preserve and Resort. How may I help you?

M-Cn: I have a two-person cabin booked for next Monday night, but I'm hoping to change my reservation.

W-Am: OK—to a different day?

M-Cn: No, we still want to stay on Monday night, but we'd like a bigger cabin.

W-Am: What size do you need?

M-Cn: One that accommodates three or more people.

W-Am: Well, there's only one larger cabin available. It costs 150 dollars.

M-Cn: That's fine—we'll take it! Also, do you offer private tours of the nature preserve?

W-Am: We do! It's complimentary with your cabin booking. Just let me know when you'd like to do it, and I'll make arrangements with our guide.

Question
62. When will the man stay at the resort?
63. Look at the graphic. Which cabin does the man agree to reserve?
64. What can cabin guests receive free of charge?

Select the best response to each question.

ETS TOEIC 2024 L&R Test 9 – Image for questions 65–67
Transcript

W-Br: Can I help you find something, Lee?

M-Cn: Please! One of the tractors just broke down out in the cornfield, and Kyle sent me back for a toolbox. I just started working here, though, so I'm still getting used to the layout of this place.

W-Br: Oh, you'll want to go to the toolshed. It's right across the road, next to the pond.

M-Cn: Alright. Which way is that?

W-Br: Actually, I'll head over there with you. I need to grab a wheelbarrow.

Question
65. What problem does the man mention?
66. Look at the graphic. Where does the woman tell the man to go?
67. What does the woman offer to do?

Select the best response to each question.

ETS TOEIC 2024 L&R Test 9 – Image for questions 68–70
Transcript

M-Au: A client just called. I need to check on a large batch of tablecloths, napkins, and linens that we're cleaning.

W-Am: What's the job number?

M-Au: Um. Seventeen. They requested that everything be ready tonight instead of tomorrow. Let's make this a priority.

W-Am: OK. I see their initial order came in at eleven thirty this morning. Their items haven't been placed in the washer yet. When do they need this rush work done?

M-Au: By five P.M.

W-Am: We can do it if we put them ahead of job sixteen.

M-Au: Sounds good.

W-Am: So I'll just hold sixteen back then. That will help free up some washing machines and dryers.

Question
68. Where do the speakers most likely work?
69. Look at the graphic. Which business did the man receive a request from?
70. How does the woman suggest resolving an issue?

Select the best response to each question.

Transcript

W-Am: Attention, all Curious Minds shoppers. During our going-out-of-business sale, all of our hardcover books are being deeply discounted. From now until the end of the week, they will be sold at an 80 percent discount. In addition, all paperbacks will be 50 percent off this week. And please remember—while this store will be shutting down soon, you will still be able to shop in person at our Lawrenceville location, which is just a fifteen-minute drive from here.

Question
71. Where is the announcement most likely being made?
72. What does the speaker say is happening this week?
73. What does the speaker remind the listeners about?

Select the best response to each question.

Transcript

M-Cn: Before we wrap up this meeting, I wanted to discuss the picnic our department has been planning for next Saturday. I've already purchased most of the decorations, and Lorenzo has volunteered to bring a cake. Actually, Lorenzo, there's a great bakery not far from the park that you could order from. It's cash only, but there's a bank across the street. We still need other food and supplies, though. I've posted a list of what we still need in the break room, so write your name next to the item you'll bring.

Question
74. What is the speaker discussing?
75. Why does the speaker say, "there's a bank across the street"?
76. What does the speaker ask the listeners to do?

Select the best response to each question.

Transcript

W-Br: In local news, Malton Supermarket is throwing a party today to celebrate its one-year anniversary. I spoke with owner Antonella Lambert about the store's success. She told me that Malton strives to offer products from all over the world to meet the needs of the city's diverse population. And customers have responded with enthusiasm, happy to find familiar products from their countries of origin. As for her vision for the future, Lambert said she's already started raising money from investors so that she can open more Malton Supermarkets in adjacent towns.

Question
77. Why is Malton Supermarket hosting a party?
78. According to Antonella Lambert, why is Malton Supermarket successful?
79. Why is Antonella Lambert raising funds?

Select the best response to each question.

Transcript

M-Au: Hi, everyone. I'd just like to say that I'm aware of the issues you're experiencing with Internet speed and connectivity in the office. I realize how difficult it is to get your work done with the interruptions. We're fixing it as fast as we can—a technician is coming in an hour or two. I know the sales reports are due on Wednesday, but I've talked to your team leads about the issue. As always, thanks for your hard work.

Question
80. What is not working properly?
81. According to the speaker, what will happen in the next few hours?
82. What does the speaker mean when he says, "I've talked to your team leads about the issue"?

Select the best response to each question.

Transcript

W-Am: Hi, Ling. I just received a call from a group asking to reserve the tearoom for tomorrow. They would like us to decide on the entire menu for the tea party, from the tea selection to the food options. I'd like you to handle the preparations. I know you've never been in charge of a tea party before, but you've worked here for five months now. By the way, there will be children at the party. Please make sure some low tables and chairs are set up for them. You'll find them in the back room.

Question
83. What type of business does the speaker own?
84. What does the speaker imply when she says, "you've worked here for five months now"?
85. What does the speaker say is located in the back room?

Select the best response to each question.

Transcript

W-Br: Peak travel season is almost here. And, as everyone knows, we don't have enough baggage handlers, ground crew, or ticketing agents to handle the demand. Passengers are experiencing longer lines and flight delays. Therefore, hiring more staff is our top priority. Now, we already have an incentive program for employees to refer friends for open positions. Please continue referring your friends to apply to work for us. And, for our current staff, we're now going to start offering complimentary meals in all employee lounges starting this month. We want you to know that you're valued and appreciated.

Question
86. What industry does the speaker most likely work in?
87. What does the speaker say is a priority?
88. What change does the speaker mention?

Select the best response to each question.

Transcript

M-Au: Some quick announcements before we start the assembly-line machines for the day. First, I need to tell you about a new safety standard for everyone working on the factory floor. Starting immediately, rings, earrings, and jewelry of any kind will not be allowed on the floor during your shift. Sorry—I know some of you will find this regulation inconvenient. As a reminder, keep your belongings safe during your shift. I recommend you put a lock on your designated locker in the break room. If you need one, I have a few in my office.

Question
89. Where do the listeners most likely work?
90. Why does the speaker apologize?
91. What are the listeners reminded to do?

Select the best response to each question.

Transcript

W-Br: Good morning, all. I have a quick announcement about some staff shifts. Starting next week, everybody will see their evening hours adjusted. Since summer is ending and people are having dinner earlier, we're going to be closing at eight instead of ten P.M. on weekdays. It doesn't make financial sense for our kitchen to stay open late. This is a seasonal adjustment that we make every year. There's no reason for you to worry. We still have plenty of customers in the winter.

Question
92. What is the speaker announcing?
93. Where do the listeners most likely work?
94. What does the speaker reassure the listeners about?

Select the best response to each question.

ETS TOEIC 2024 L&R Test 9 – Image for questions 95–97
Transcript

M-Au: You've reached Hayberry Farm in Millville. We're excited to announce that we're now under new management. Even with the management change, the farm will still be offering a full schedule of summer activities. We're now accepting registrations for our popular cooking class! This class focuses on making delicious meals with fresh ingredients. You can find more information on our Web site. Also, be aware that our Western Road entrance is closed until the end of June because of road construction. Visitors should use our entrance on Anderson Road.

Question
95. According to the speaker, what has changed at the farm?
96. Look at the graphic. When does the mentioned activity take place?
97. What are visitors to the business advised to do?

Select the best response to each question.

ETS TOEIC 2024 L&R Test 9 – Image for questions 98–100
Transcript

M-Cn: This is Yun Kang with local information for Greenville residents. Your taxes have increased significantly this year—I know you've noticed, and you want to know what your money's being spent on! The city is going ahead with four major projects to improve your library, parkland, firehouse, and streets. Work on the firehouse is currently in progress, while the other projects will be started in coming months. Remember: the election for mayor is approaching, and your vote affects what projects become future priorities in the community. The candidates are holding a debate in our studios this Wednesday, and you're all encouraged to attend.

Question
98. What does the speaker say residents have noticed?
99. Look at the graphic. What is the cost of the project currently being worked on?
100. What is scheduled for Wednesday?

Select the best answer to complete the sentence.

Question
101. Mr. Liu is known for negotiating employee disputes _____.

Select the best answer to complete the sentence.

Question
102. The city is accepting proposals for the redesign of Oshida Public Park _____ January 25.

Select the best answer to complete the sentence.

Question
103. Sales _____ maintain client files and provide logistical support.

Select the best answer to complete the sentence.

Question
104. Tonight at Harbor Falls Library, writer Delroy Greene will be _____ stories from his childhood in Jamaica.

Select the best answer to complete the sentence.

Question
105. Mr. Kam has invited all staff members to attend _____ retirement party.

Select the best answer to complete the sentence.

Question
106. Stanley Point Theater in downtown Detroit will produce four plays and three _____ next season.

Select the best answer to complete the sentence.

Question
107. There is enough money _____ in the budget to cover travel expenses.

Select the best answer to complete the sentence.

Question
108. Romm Industries staff trained nine new associates who were hired _____ the same day.

Select the best answer to complete the sentence.

Question
109. Taylor Kanagawa wrote several books on effective team management _____ his 40-year career at Sapp Publishers Ltd.

Select the best answer to complete the sentence.

Question
110. The community clinic project is designed to improve health _____ in isolated areas.

Select the best answer to complete the sentence.

Question
111. Jingshen Airlines announced that it will be hiring 200 _____ employees next year.

Select the best answer to complete the sentence.

Question
112. The customer was impressed by how _____ Mr. Schmid operated the complicated machinery.

Select the best answer to complete the sentence.

Question
113. Staff are invited to participate in a _____ of social events during the first week of May.

Select the best answer to complete the sentence.

Question
114. The contract states that Solcus Corporation will be _____ for any costs resulting from work delays.

Select the best answer to complete the sentence.

Question
115. Author Minh Phan's latest novel was _____ influenced by Vietnamese folk stories.

Select the best answer to complete the sentence.

Question
116. Tourists are expected to flock to the Sorachi Discovery Museum when it opens _____ in Mikasa, Hokkaido.

Select the best answer to complete the sentence.

Question
117. The factory floor is divided into four _____ sections: one for each stage of product assembly.

Select the best answer to complete the sentence.

Question
118. Handouts for the afternoon seminar must be prepared _____ the lunch break.

Select the best answer to complete the sentence.

Question
119. Chat Mobile will determine, based on end-of-the-year sales numbers, _____ the company will open any additional stores.

Select the best answer to complete the sentence.

Question
120. The red line will _____ only express stops from Finn Street to Boone Street on weekends.

Select the best answer to complete the sentence.

Question
121. The company's latest video game, Hunting for Treasure, has been praised _____ by reviewers.

Select the best answer to complete the sentence.

Question
122. During the off-season, the Great Mountain Amusement Park operates on _____ hours.

Select the best answer to complete the sentence.

Question
123. The construction project will _____ 30 residential units and 10 commercial spaces.

Select the best answer to complete the sentence.

Question
124. Ms. Pham's employment contract cannot be finalized _____ her starting salary is still being negotiated.

Select the best answer to complete the sentence.

Question
125. Office supplies are available in our resources cabinet for _____ who needs them.

Select the best answer to complete the sentence.

Question
126. Through its network of local agents, new housing start-up Philocenia intends to _____ the rental sector.

Select the best answer to complete the sentence.

Question
127. Rapid Books has the payroll solutions every company needs, allowing users _____ invoices in three easy steps.

Select the best answer to complete the sentence.

Question
128. Epky Electronics will open eight additional retail stores _____ the next two years.

Select the best answer to complete the sentence.

Question
129. The three-day workshop focuses on the public speaking _____ that are central to delivering memorable presentations.

Select the best answer to complete the sentence.

Question
130. Critics agree that the movie An Unusual Introduction _____ combines computer-generated images and live action.

Select the best answer to complete the text.

Sky Air First Pass

Thank you for flying Sky Air First with ---[131]---. We hope you enjoy your flight.

You can take advantage of our best prices on future flights ---[132]--- purchasing a Sky Air First Pass. For a ---[133]--- annual fee, you will get special discounts, seat upgrades, and the use of our exclusive travelers' lounge. ---[134]---. Ask your flight attendant for more information and an application.

Question
131. Question 131
132. Question 132
133. Question 133
134. Question 134

Select the best answer to complete the text.

CJOK Radio Show Welcomes New Staff

QUEENSVILLE (7 July)—Local radio station CJOK announced Katherine Dees as the new producer of the popular show Out and About in Queensville. Ms. Dees is now ---[135]--- for coordinating schedules, booking guests for the show, and managing media relations.

---[136]---, the station hired sound editor Virginia Thacker and production assistant Reggie Dietrich to support Ms. Dees in her new role. ---[137]---.

Out and About in Queensville, which has been airing for 30 years, is performed live weekly from September to May in the Orpheum Theater in downtown Queensville. The show ---[138]--- musical guests, writers, and storytellers for an hour of weekly programming.

Question
135. Question 135
136. Question 136
137. Question 137
138. Question 138

Select the best answer to complete the text.

To: Sandra Barga <sbarga97@hjmail.ca>
From: Artie Romanche <service@northwestbags.ca>
Date: 12 July
Subject: Order number 71280

Dear Ms. Barga:

We received your recent order asking for your name to be stitched on a Klamath Kool handbag. We are, ---[139]---, eager to complete your order. Unfortunately, our seamstress who fulfills personalisation requirements will be on leave for the next three days. We wanted to let you know that her ---[140]--- will cause a delay in shipping your bag.

---[141]--- for the wait, we would like to offer you a 10 percent discount on your current order. Or, if you prefer, you can opt for free personalisation on your next order. ---[142]---. At Northwest Bags, we strive for 100 percent customer satisfaction!

Sincerely,
Artie Romanche
Customer Service Representative, Northwest Bags

Question
139. Question 139
140. Question 140
141. Question 141
142. Question 142

Select the best answer to complete the text.

Sehelec Announces Wind-Solar Hybrid Project

MUMBAI (15 March)—Sehelec Ltd. announced it will begin construction on a 500-megawatt wind-solar hybrid power ---[143]--- outside of Bangalore, India. ---[144]---. Sehelec expects to begin operations within 24 months, and it will sell the power to Indian energy giant Novaseon Industries.

"Our contract with Novaseon to provide ---[145]--- power moves us closer to our long-term corporate goal," said Sumit Varma, CEO of Sehelec. "Our objective is to achieve a capacity of 20 gigawatts within five years. Doing so will make us one of India's largest green power companies. And that, in turn, will help the country ---[146]--- its carbon-reduction target."

Question
143. Question 143
144. Question 144
145. Question 145
146. Question 146

Select the best answer for each question.

Carina's Café Lunch Specials
Monday through Friday from 11:00 A.M. to 3:00 P.M.

For only $8, combine the soup of the day with one of the following items:

Turkey Sandwich – Turkey, avocado, tomato, lettuce, and mayonnaise on wheat bread

Vegetable Panini – Sourdough bread filled with tomato, cucumber, spinach, and mayonnaise, then grilled

Mushroom Chicken Cavatappi – Chicken in a mushroom, celery, and onion sauce, served over S-shaped pasta

Vegetable Wrap – Fresh tomato, cucumber, and carrots with hummus (made with our secret recipe) on flatbread

Question
147. What does each lunch special include?
148. What item contains an ingredient that is only available from Carina's Café?

Select the best answer for each question.

Certified Aqua Instructor Workshop

This workshop helps fitness professionals become certified aqua instructors by demonstrating how to design challenging and effective aquatic classes. Join instructor Deshonte Smith for a full-day course to learn a sequence of pool-based workouts that will motivate your students. Mr. Smith started his journey to instructor certification by taking classes at Valley Floor Fitness. He is also a professor at Wilkinson University.

The workshop costs $99 and will be held at Valley Floor Fitness in Missoula on August 27 from 9 a.m. to 5 p.m. For more information and to register, e-mail Maya Cramer at certification@valleyfloorfitness.com.

Question
149. The word "design" in paragraph 1, line 2, is closest in meaning to
150. What is indicated about the workshop?

Select the best answer for each question.

Hyun-Jun Cho (3:27 P.M.)
I'm scheduled to work the front desk on Saturday from 7 A.M. to 3 P.M. A friend of mine is coming to town then, and he's only going to be here for one day. I was wondering if I could switch shifts with you. I can work on Sunday.

Stephanie Duchemin (3:29 P.M.)
Saturday is good for me. I hope you don't have a Sunday like last week. It was so busy. All the doctors attending the medical conference were checking in at the front desk.

Hyun-Jun Cho (3:31 P.M.)
And I heard that all the accountants from the other conference were also at the front desk reviewing their room charges at the same time!

Stephanie Duchemin (3:32 P.M.)
The lobby was certainly bustling.

Hyun-Jun Cho (3:34 P.M.)
Thank you for helping me out. I haven't seen my friend Kai since we graduated from university.

Question
151. At 3:29 P.M., what does Ms. Duchemin most likely mean when she writes, "Saturday is good for me"?
152. Where most likely do Mr. Cho and Ms. Duchemin work?

Select the best answer for each question.

To: Madalena Navas <mnavas@cordovacreations.com>
From: Hugo Jones <hkjones@sunmail.com>
Date: April 2
Subject: Thank you

Dear Ms. Navas,

I enjoyed speaking with you about the associate manager position last week, and as I mentioned, I am very excited about the possibility of working with you at Cordova Creations. I wanted to let you know that I have received a job offer from another company, and I have to respond to that hiring manager soon. I realize it has only been a few days since my interview, but if it is at all possible for you to update me on the status of my application before the end of the week, that would be very helpful. I have long admired Cordova Creations and would really like to be a part of it. I am hoping to hear positive news from you.

Thank you,

Hugo Jones

Question
153. What does Mr. Jones indicate in his e-mail?
154. What does Mr. Jones want to know by the end of the week?

Select the best answer for each question.

Hibiscus Supply to Run Its Own Container Ship

BUSAN (15 October)—As international shipping continues to increase, companies that transport goods between continents have found themselves competing for expensive space on container ships. — [1] —. Delays in getting goods to factories and into stores have become more common. — [2] —.

As one of the biggest exporters of home building supplies in the country, Hibiscus Supply is particularly vulnerable to these issues. — [3] —. To avoid potential shipping problems, Hibiscus Supply has decided to operate its own container ship to export products overseas. — [4] —.

According to Hibiscus Supply president James Koh, operating the company's own ship should improve efficiency at ports and decrease overall shipping costs. Says Mr. Koh, "The cost to ship with freight companies has doubled in the past year. By shipping our products ourselves, we'll be able to avoid passing shipping-related price increases on to our customers."

Question
155. What products does Hibiscus Supply most likely sell?
156. Why does Hibiscus Supply want to operate its own container ship?
157. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "The newly acquired ship is scheduled to begin running later this month."

Select the best answer for each question.

MEMO

To: All Accounting Staff
From: Jennifer Snow, Senior Manager
Date: January 8
Subject: Pedro Allende

Please join me in congratulating Pedro Allende as he prepares to enter his new role as a full-time administrative assistant in our accounting department. Mr. Allende, a part-time clerk in our mail room, completed a certificate program in computer support at Lander Vocational Institute last month. He was first hired by our company as a delivery driver, a role he held for two years before transferring to the mail room.

Mr. Allende's first day in the accounting department will be Monday, January 11. We all wish him well!

Question
158. Why did Ms. Snow send the memo?
159. The word "prepares" in paragraph 1, line 1, is closest in meaning to
160. What is indicated about Mr. Allende?

Select the best answer for each question.

Help Wanted: Machinist

Camerley Corp. of Napier, New Zealand, has an opening for an experienced machinist to work in our 15,000-square-metre fabrication plant, which produces custom tools and machine parts for a variety of industries. Requirements for the position include:

• Ability to collaborate with engineers to fabricate tools and machine parts
• Familiarity with specialised equipment
• Skill with doing precision work based on technical drawings
• Comfort working with metal and various other materials, such as wood and plastics
• Ability to work both independently and as part of a team

To apply, please send CV and two references to jobs@camerleycorp.co.nz.

Question
161. What type of business placed the advertisement?
162. What material is NOT specified in the advertisement?
163. What is listed as a requirement for the job?

Select the best answer for each question.

Lanie McGinnis (7:16 A.M.)
Good morning, Kelly and Matthieu. I removed the Funfair preregistration signs from the park entrances, but I think I forgot one at the north gate. Could one of you check to see if it is still there?

Kelly Sen (7:18 A.M.)
Hi, Lanie. I rode my bike to the park earlier this morning to help put pamphlets and other materials on the welcome table in the main tent. But I could head over to that entrance now since there are other volunteers here who can finish up.

Lanie McGinnis (7:19 A.M.)
That would be great, since I'm going to be on the other side of the park at the south entrance for a while. I'm meeting some representatives from the city parks department.

Matthieu Herman (7:21 A.M.)
I've got it, Kelly. I just arrived at the north entrance and will take down the sign we hung here. Lanie, what would you like me to do with it?

Lanie McGinnis (7:22 A.M.)
Perfect! Can you put it with the others behind the welcome table in the main tent? I will pick them up later today. We can change the dates and use them again next year.

Matthieu Herman (7:23 A.M.)
Will do. Here's to a successful fair!

Question
164. What is probably true about the writers?
165. What was Ms. Sen doing?
166. At 7:21 A.M., what does Mr. Herman mean when he writes, "I've got it, Kelly"?
167. What does Ms. McGinnis instruct Mr. Herman to do?

Select the best answer for each question.

Zealandia Airlines Fact Sheet for Fiscal Year Ending 30 June

Service Levels and Capacity: Zealandia Airlines provides regional service among four cities. In each case, average flight capacity exceeded the company goal of 85 percent.

On-Time Performance (OTP): For the purpose of measuring OTP, flights are considered "on time" when they reach their destination within fifteen minutes of the scheduled arrival time. Regional airlines are subject to fines when OTP drops below 50 percent. The following chart shows Zealandia's commendable OTP rates for the recent fiscal year.

City / OTP
Kelton Falls: 52%
Grangerton: 68%
Satcherville: 79%
Barbour City: 64%

Proposed Expansion: Zealandia Airlines provides regional passenger air service and is seeking to expand its fleet to begin providing commercial airfreight delivery. Establishing this service is a component of the airline's growth plan and corporate vision. The airline is currently in negotiations with aviation authorities to explore options.

Terminal and Service Improvements: Zealandia Airlines is participating in discussions with airport management about comprehensive renovations to its passenger lounge and café and has offered to commit $5 million from its budget to the project. Company executives have also finalized a plan and committed funds to overhaul its rewards program. The initiative supports the aim to be a leading service provider among similar airlines and capture an increasing percentage of the market share.

Question
168. The word "exceeded" in paragraph 1, line 2, is closest in meaning to
169. According to the fact sheet, what is true about Zealandia Airlines?
170. What does Zealandia Airlines want to provide in the future?
171. How does Zealandia Airlines hope to improve service for passengers?

Select the best answer for each question.

New Fleet for Northeast Railways

Northeast Railways expects to spend $5.6 billion to replace its fleet of 65 passenger trains, many of which are more than 40 years old. — [1] —.

The company has entered into a contract with Logiens Transport for a new fleet of trains that will operate on electrified tracks when those track systems are available and on diesel fuel at all other times. — [2] —. The trains will be capable of traveling at speeds of up to 130 kilometers per hour and will produce far less pollution than the current fleet does.

Logiens also promises an enhanced passenger experience. The train cars will have panoramic windows, improved ventilation, and wider aisles. — [3] —.

Northeast's contract with Logiens also includes equipment and replacement parts and provides a long-term service agreement. — [4] —.

Question
172. What is Logiens Transport's role?
173. What information is included in the press release?
174. What is suggested about the tracks that Northeast Railways uses?
175. In which of the positions marked [1], [2], [3], and [4] does the following sentence best belong? "Each reclinable seat will have an individual power supply and USB port."

Select the best answer for each question.

Passage 1

To: headquartersstaff@seonwulawfirm.com
From: iqalandar@seonwulawfirm.com
Date: October 1, 9:39 A.M.
Subject: Remote work setup
Attachment: Equipment request form

Dear Associates,

On December 3, our headquarters will close for a month for renovation. As all of you normally work out of these offices in San Francisco, please plan to work off-site and collect everything you may need (your laptop, files, etc.) before December 1. Entry to the building will be restricted after that date.

If you would like a temporary space at our San Jose offices, please e-mail me, and I will reserve one for you. If you plan to work from home and need additional equipment (such as a printer), fill out the attached form from our technology department and return it to me. A representative of that department will mail the equipment to your home address.

We realize this work on the building is a disruption, but timing it with our slow season should make the situation easier. We think you will be happy with the changes when the building reopens on January 5. If you have any questions, please reach out to me.

Best,

Ian Qalandar, Manager
Seonwu Law Firm
(415) 555-0177

Passage 2

Seonwu Law Firm—Equipment Request Form

Employee name: Jason Kang
Employee ID: 102899
E-mail: jkang@seonwulawfirm.com
Date to receive: November 30
Equipment: desktop monitor, printer

(This section is to be completed by the technology department.)

Request completed: ✓ Yes    No
Request filled by: Aubrey Smith
Equipment serial numbers: VN3902556, MXE96400
Date sent: November 27 via overnight mail

Question
176. What is indicated about Seonwu Law Firm?
177. According to the e-mail, what will the technology department do?
178. What is suggested in the e-mail about Seonwu Law Firm?
179. What can be concluded about Mr. Kang?
180. What most likely is Ms. Smith's occupation?

Select the best answer for each question.

Passage 1

Planning a Tour of Your Facility
by Didiane Lessard

Plant tours are commonplace in many factories, but not all tours are as effective as they could be. Too many companies make the mistake of adopting a one-size-fits-all approach rather than tailoring tours to maximize their usefulness. A potential investor and a casual tourist will probably not be impressed by the same things, so it is best to be clear about the tour's purpose early on. Here are some guidelines to make each tour as effective as possible.

Be selective. Unless your tour is for a safety inspection, your guests do not need (or want) to see every part of your factory. Choose a few sections that will interest your guests and give them a better sense of your product. For example, journalists will want to create a story about your plant, so show them the parts of the plant that have historical significance, such as a room with the company's original production equipment.

Timing is everything. Always be mindful of the physical demands of the tour. Even the hardiest guest will tire of standing or walking for long periods. It is a good idea to schedule breaks in tours lasting longer than an hour. The time spent in a single section matters also. If you allow guests only five minutes in an area, they will soon forget it. On the other hand, even the most impressive room gets boring after half an hour.

Personality is NOT everything. While having a personable and friendly tour guide is essential, your guests are coming to see what goes into making your product. Tour guides get asked a variety of questions, some unexpected, so a comprehensive knowledge of the production processes is important (and absolutely vital during inspections). You also want someone who will keep the tour moving—visitors will appreciate a tour that begins and ends on time.

Passage 2

To: Masumi Toda <mt978@vidatechsystems.com>
From: Ana Miftaroski <am680@vidatechsystems.com>
Date: May 1
Subject: Upcoming plant tour
Attachment: Lessard_article

Hi, Masumi,

I have attached an April 15 article by Didiane Lessard to help you plan the tour we will be giving later this month. I especially agree with the section on timing. Since the tour, by necessity, will have to cover the entire plant, it must be conducted as efficiently as possible. As for a guide, I would have recommended Nathan Zarate, but he will be traveling on May 21. Perhaps Maja Clausen could do it. She has also worked here for several years; she is very knowledgeable about our facility, processes, policies, and procedures. I am confident that she will be able to handle any questions the visitors might ask.

Ana Miftaroski, Vice President of Operations

Question
181. What is one problem mentioned about factory tours in the article?
182. According to the article, what is the maximum amount of time that a tour should stay in one area?
183. What is NOT indicated in the article as a characteristic of a good tour guide?
184. For whom is Mr. Toda most likely planning a tour?
185. When is the tour scheduled to take place?

Select the best answer for each question.

Passage 1

https://www.zonecatering.com/home

Home | Menus | Testimonials | Contact Us

Zone Catering provides food trucks at film and television production sites throughout California. Just let us know where you need a food truck and how many people you need to feed. We can serve your entire cast and crew. Our trucks also move with you and your team if you are shooting scenes in various locations.

At Zone Catering, we offer a wide variety of cuisines. All the fruits and vegetables we use in our menus are grown here in California. Our menus are easily adapted to accommodate dietary restrictions. For convenience, our food trucks offer both full meals and individual items. We can serve meals buffet-style, or people can order directly from the truck.

Let us take care of the catering for your production. You will find our food delicious, and you will find our service friendly and convenient. We even offer 24-hour support in case any issues arise while we are at your location. We hope to serve you soon!

Passage 2

Zone Catering Food Trucks

Schedule Date: June 10

Film / Shooting Location / Contact Person
Trappings — Harpin Lot — Erin Begg
Make the Meeting — 192 Laredo Street — Mark Lillo
Tutors and Tuxedos — Tandor Fields — Jun-Seo Kil
Jatem and the Storm — Spectrum Hall — Donna Gawason

Passage 3

https://www.zonecatering.com/testimonials

Home | Menus | Testimonials | Contact Us

June 10—I have been in the acting business for over 25 years and am sometimes disappointed by the food trucks on film production sites. That was not the case today when we were filming Make the Meeting. The food truck had excellent coffee, and the strawberries in the large fruit salad were so fresh and tasty! Even though there was a long line of customers on an extremely hot and uncomfortable day, the server was able to get everyone's food ready quickly. She was friendly and easygoing, too! Even the food truck was pleasant-looking—the mural painted on the side of the truck was beautiful! I hope to see Zone Catering food trucks at future film shooting locations.

—Robert Chiodo

Question
186. What does the Web page indicate about Zone Catering?
187. According to the schedule, who was the contact person for the filming of Trappings on June 10?
188. Where was the food truck that Mr. Chiodo visited?
189. What is probably true about the salad Mr. Chiodo ordered?
190. What is indicated about the food truck server in the testimonial?

Select the best answer for each question.

Passage 1

To: Hae-won Jeong
From: Julia Laurent
Date: July 28
Subject: Dallas hotels
Attachment: List of downtown accommodations

Dear Hae-won,

I plan to attend the National Digital Marketing Conference in October. I know you have traveled to this conference in Dallas many times. This will be my first time attending, and I'm not sure which hotel to book. I have attached a list of accommodations that are near the convention center. Right now, I am leaning toward the Bonita Suites Hotel, but I would like to know which property you would recommend.

I hope you have settled into your new position with the digital marketing department. I am looking forward to the conference and hope to see you again there.

Kind regards,

Julia Laurent
E-mail Marketing Specialist
The 3R Marketing Firm

Passage 2

List of Downtown Accommodations (from www.topbusinesshotels.com/search/DallasHotels)

Hotel / Rate / Description

The Oaktree Hotel — $204/night — Luxury hotel in the heart of downtown; Close to the convention center; Outdoor pool, three on-site restaurants; Close to shopping

Alessi Dallas Hotel — $155/night — Quaint boutique hotel in downtown Dallas; Lobby restaurant for breakfast and dinner; Near convention center and history museum

Bonita Suites Hotel — $125/night — New hotel in downtown convention center area; Office and kitchen in each suite; Computer center with printers located in lobby; Meeting space available for groups; Free on-site parking available

Passage 3

To: Julia Laurent
From: Hae-won Jeong
Date: July 29
Subject: RE: Dallas hotels

Dear Julia,

I will be attending the National Digital Marketing Conference this year as well! I love traveling to Dallas every year for this conference because it is a great networking opportunity. Since this is your first time attending, I recommend you go to the newcomers' reception on the first night. The conference executive planning committee is putting it on, and it could be an excellent occasion to socialize with other conference goers.

I will be staying at the Alessi Dallas Hotel. It is the closest to the convention center, and the rooms are comfortable. For you, I would suggest the one you already seem to prefer. It so happens that the newcomers' reception will be held in one of the event rooms there. It is a little farther away but still convenient. As a friendly reminder, we are advised not to book hotels with rates that exceed our company's limit of $175/night.

I look forward to seeing you in October. It will be lovely to catch up.

Best,

Hae-won Jeong
Digital Marketing Director
The 3R Marketing Firm

Question
191. What is the purpose of the first e-mail?
192. According to the list, what is suggested about the Bonita Suites Hotel?
193. What is true about Ms. Jeong?
194. Why would Ms. Jeong most likely suggest that Ms. Laurent avoid the Oaktree Hotel?
195. What does the second e-mail indicate about the National Digital Marketing Conference?

Select the best answer for each question.

Passage 1

Dover Water Supply
7400 Rodney Boulevard, Dover, DE 19904

March 12

Ms. Na-Ri Cam
361 Farming Avenue
Dover, DE 19902

Dear Ms. Cam,

This letter is to confirm that Dover Water Supply will begin service at your address on Wednesday, April 6. Your customer account number, which is the same as your water meter number, is DWS4289.

Billing is monthly, and payment is due on the fifteenth of each month. Bills can be paid by mailing a check to our main address or by entering your account number and payment information on our secure page at www.doverwatersupply.com/billing.

We will be performing a system flush of the pipes in your area on Monday, April 4. Customers may temporarily see discoloration or sediment in their water around that time. Please visit our Web site for more information. You can also contact Customer Support at questions@doverwatersupply.com or call us at (302) 555-0135.

Sincerely,

Matthew Ensign
Matthew Ensign
Account Representative, Dover Water Supply

Passage 2

*E-mail*

To: questions@doverwatersupply.com
From: Na-Ri Cam <n.cam@mailcurrent.com>
Date: March 17
Subject: Account number DWS4289

Hello,

I am in the process of moving to my new home in Dover. I received a letter stating that my water service will start on April 6. It also said something about pipes being flushed on April 4. Should I expect to see discoloration when I start using my water? Are there any steps I should take?

Also, I tried to use your secure page, but it gave me an error message saying that my account number was not valid. I will need your help in getting online access by the May 15 due date.

Thank you for any information you can provide.

Na-Ri Cam

Passage 3

E-Mail Message

To: Na-Ri Cam <n.cam@mailcurrent.com>
From: Customer Support <questions@doverwatersupply.com>
Date: March 18
Subject: RE: Account number DWS4289

Dear Ms. Cam,

Thank you for your message. Your water might look cloudy on April 6 when you first turn on your faucets. We recommend that you keep the water running until it is clear before you use it. I assure you that the water is not harmful in any way. The minerals that cause the discoloration occur naturally, and our latest water analysis showed very high quality.

I apologize for the problem you described. I have fixed it, so you should not have any further trouble.

If you have any other questions, please don't hesitate to reach out to us again.

Best regards,

Ramona Hizon
Customer Support, Dover Water Supply

Question
196. What is one purpose of the letter?
197. What most likely does Ms. Cam want to do online on May 15?
198. According to the second e-mail, what should Ms. Cam do on April 6?
199. In the second e-mail, what is indicated about the water from Dover Water Supply?
200. What can be concluded about Ms. Hizon?

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